USA UK

C-ustomer service: A worker recieves you -Customer Service: In the Uk the worker
with a big smile. doesn’t make eye contact with the client.

-Assistants are more friendly -Assistants follow a protocol of the shop

without a mean of client’s thought.
Here are some words in shopping

Drugstore Chemist’s

Supermarket Corner shop

Bookstore Bookshop

Fruit Shop Greengrocer

Bakery Bakery

Dry Cleaner’s Dry Cleaner’s

Page 52 Unit 25

Point 1

C: Do you want D: where did you E: How much did you pay F:Will you wear your G: Can you
Dance

Point 2

C: When he was free D: if he could speak E:Why he was looking F: If I had played G: If she could
need.

Point 3

B: Aphra is sending her father a text. C: Mahmoud was taking his teacher a letter. D: Peter will
write the manager a letter. E: Debbie has given Tim the tickets. F: Joe showed his parents the
website. G: Beth brought her mother a cup of tea.
Point 4

B: too many C: enough D: too much E: too much F: enough G: enough

Point 5

1: Service

2: Catalogue

3: Receipt

4: Website

5: Market

6: Fitting Room

7: Manager

8: Range

9: Stock

10: Refund

11: Try it on

Exam skill

1: B 2: C 3: A 4: C