Rewrite these letters to make them more 

courteous, concise, and "you-oriented."

1.
Dear Ms. Lawson:
I regret to inform you that we are completely booked up for the week of August
22. We have no rooms available because the National Word Processors
Association will be holding their convention at our hotel during the week of
August 22. As you will surely understand, we have to reserve as many rooms as
possible for members of the association.
If you can't change the date of your trip, maybe you could find the double
room with bath that you want at another hotel here in Little Rock.
Cordially,
2.
Dear Mr. Ross:
With reference to your letter of Thursday last, I can't answer it because my boss, Ms.
Leonard, is out of town. If I gave you any information about the new contract with Hastings
Development Corporation, she might not like it.
If Ms. Leonard wants you to have that information, I'll have her write to you when she returns
in two weeks.
Yours truly,
 
3.
Dear Ms. Graham:
The information you want having to do with filing for an absentee ballot for the upcoming
Presidential election, is not available from our office.
Why don't you write your local Board of Elections?
Sorry.
Sincerely yours,

ANSWERS
1.
Dear Ms. Lawson,
I’m sorry to inform you that we are completely booked up for the week of August 22. We have
no rooms available because the National Word Processors Association will be holding their
convention at our hotel during the week of August 22. We hope you will understand that we
have to reserve as many rooms as possible for the members of the association.
If you can’t change the date of your trip, maybe you could find an available double room with
bath at another hotel here in Little Rock.
Cordially,
Jade

2.
Dear Mr. Ross:
I’m sorry I can’t answer your message last Thursday, because my boss, Ms. Leonard, is
currently out of town. She did not mention to me about the new contract with Hastings
Development Corporation.
If Ms. Leonard returns in two weeks, I will tell her right away about your concern.
Yours truly,
Jade
 

3.
Dear Ms. Graham,
I’m sorry to inform you that the information for filing for an absentee ballot for the upcoming
Presidential election is not available from our office.
Why don’t you write your local Board of Elections?
Sincerely yours,
Jade