Yatendra (3/27/2021, 9:52:00 AM): Thank you for contacting EA HELP, my name is

Yatendra, may I start with your first name please?

Andrei (3/27/2021, 9:52:09 AM): Hello my name is Andrew
Yatendra (3/27/2021, 9:52:37 AM): Nice to meet you, Andrew! How're you doing today?
Andrei (3/27/2021, 9:53:04 AM): Nice to meet you too,it's ok
Andrei (3/27/2021, 9:53:41 AM): Alot of my online friends including some close ones
received Fut Birthday Gift when logging in yesterday,i didn't receive anything,any
reason for that please?
Andrei (3/27/2021, 9:54:07 AM): And another question,i completed the Fut birthday
SBC yet in objectives it still shows it not done.
Yatendra (3/27/2021, 9:56:34 AM): Ah, it shouldn't have happened. Please do not
worry and I will do my best to help you out.
Yatendra (3/27/2021, 9:57:12 AM): May I have the email that is linked with the EA
Account?
Andrei (3/27/2021, 9:58:13 AM): mihu.andrei95@yahoo.com
Yatendra (3/27/2021, 10:01:32 AM): I have checked your account, everything is
perfectly fine, I get this case checked with my team as well, and it is been
confirmed that this is a known issue and many players have reported this over the
globe.
Yatendra (3/27/2021, 10:01:42 AM): The good thing is that our game team is aware
and is currently working on it to get this fixed for all our players. I'd request
to please wait for some time.
Andrei (3/27/2021, 10:02:22 AM): i will surely wait
Andrei (3/27/2021, 10:02:34 AM): we are talking about the gift? or the SBC thing?
Yatendra (3/27/2021, 10:04:15 AM): We're talking about the gift.
Yatendra (3/27/2021, 10:04:32 AM): May I know the name of the players those you
have submitted into SBC?
Andrei (3/27/2021, 10:05:16 AM): I don't really remember as they were just gold
players,nothing that good
Andrei (3/27/2021, 10:05:27 AM): i made it on the go so i didn't pay that much
attention to it
Andrei (3/27/2021, 10:05:58 AM): the requirements weren't that big so i did it fast
Andrei (3/27/2021, 10:06:16 AM): But i have it in the SBC tab
Andrei (3/27/2021, 10:06:21 AM): it shows completed
Yatendra (3/27/2021, 10:07:04 AM): Did you complete the SBC through your account
mihu.andrei95@yahoo.com?
Andrei (3/27/2021, 10:08:02 AM): yes
Yatendra (3/27/2021, 10:08:56 AM): You don't have any FUT on this account.
Andrei (3/27/2021, 10:09:07 AM): well i surely do
Andrei (3/27/2021, 10:09:20 AM): I bought the game on steam
Andrei (3/27/2021, 10:09:35 AM): been playing it since december last year or early
january
Yatendra (3/27/2021, 10:09:35 AM): May I have the Steam ID?
Andrei (3/27/2021, 10:10:10 AM): 1 sec
Andrei (3/27/2021, 10:10:50 AM): steamID
STEAM_0:0:86246974
Andrei (3/27/2021, 10:11:08 AM): Steamid64 76561198132759676
Yatendra (3/27/2021, 10:13:16 AM): Are you sure that you have FUT on
mihu.andrei95@yahoo.com?
Andrei (3/27/2021, 10:13:47 AM): yes
Andrei (3/27/2021, 10:13:52 AM): why wouldn't that be?
Andrei (3/27/2021, 10:14:06 AM): i receive e-mails on this account from EA
Andrei (3/27/2021, 10:14:21 AM): 519 hrs on record
last played on 24 Mar
EA SPORTS™ FIFA 21
Yatendra (3/27/2021, 10:15:56 AM): Would you mind if I login to your EA Account and
check this from my end?
Andrei (3/27/2021, 10:17:12 AM): sure
Yatendra (3/27/2021, 10:21:07 AM): Thanks for waiting.
Yatendra (3/27/2021, 10:21:21 AM): It seems that you have logged in with the wrong
EA Account/
Andrei (3/27/2021, 10:21:29 AM): how comes?
Andrei (3/27/2021, 10:21:40 AM): what is there to do please?
Andrei (3/27/2021, 10:22:03 AM): as when i try to log in with my e-mail i get into
this account
Yatendra (3/27/2021, 10:23:47 AM): May I have the PSN ID as well?
Andrei (3/27/2021, 10:23:55 AM): psn?
Andrei (3/27/2021, 10:24:15 AM): i haven't logged on the ps account since last year
Andrei (3/27/2021, 10:24:21 AM): what does that have to do with it
Yatendra (3/27/2021, 10:25:04 AM): Do you play on console?
Andrei (3/27/2021, 10:25:10 AM): no
Andrei (3/27/2021, 10:25:13 AM): i play on PC
Andrei (3/27/2021, 10:25:22 AM): from Steam it starts origin
Yatendra (3/27/2021, 10:25:28 AM): Is your Steam ID 🥨Covrig🥨?
Andrei (3/27/2021, 10:25:50 AM): yes
Yatendra (3/27/2021, 10:27:21 AM): You don't have any ultimate team on this
account.
Andrei (3/27/2021, 10:27:34 AM): on my steam account?
Yatendra (3/27/2021, 10:27:47 AM): On any account.
Andrei (3/27/2021, 10:27:52 AM): https://steamcommunity.com/id/CovriOG/
Andrei (3/27/2021, 10:28:03 AM): it litteraly shows it right there
Andrei (3/27/2021, 10:28:10 AM): ea sports fifa 21
Andrei (3/27/2021, 10:28:16 AM): last played today
Andrei (3/27/2021, 10:28:20 AM): how can i send photos
Andrei (3/27/2021, 10:28:23 AM): or can i screen share?
Andrei (3/27/2021, 10:28:29 AM): lol i paid for the game..
Andrei (3/27/2021, 10:29:00 AM): and it is connected to my origin account
Andrei (3/27/2021, 10:29:52 AM): i have 12 achievments completed on origin
Andrei (3/27/2021, 10:29:55 AM): in fifa 21!!!
Andrei (3/27/2021, 10:30:08 AM): 305 origin points earned
Yatendra (3/27/2021, 10:30:09 AM): Please allow me a minute.
Andrei (3/27/2021, 10:30:14 AM): sure
Yatendra (3/27/2021, 10:30:23 AM): I have forwarded the account info to the game
team.
Andrei (3/27/2021, 10:30:31 AM): thanks
Andrei (3/27/2021, 10:30:33 AM): i will be waiting
Yatendra (3/27/2021, 10:36:32 AM): Thanks for waiting.
Andrei (3/27/2021, 10:37:12 AM): i will wait as much as it is needed
Yatendra (3/27/2021, 10:38:07 AM): Please share the screenshot from the webapp.
Andrei (3/27/2021, 10:38:35 AM): 1 sec please to log in
Yatendra (3/27/2021, 10:38:44 AM): Sure!
Andrei (3/27/2021, 10:40:47 AM): i needed to lower the file dimension
Andrei (3/27/2021, 10:40:51 AM): because it is 6mb
Andrei (3/27/2021, 10:40:54 AM): it has
Yatendra (3/27/2021, 10:41:03 AM): Please share the SBC part which is showing as
completed and you're missing the rewards for.
Andrei (3/27/2021, 10:41:32 AM): is it ok if i compress the bmp online,because it
goes over 5MB
Yatendra (3/27/2021, 10:42:14 AM): Yes!
Yatendra (3/27/2021, 10:45:45 AM): Thanks for the screenshot. We'd need to forward
these pictures to the game team so they can further check this.
Yatendra (3/27/2021, 10:45:52 AM): It may take some time. Please bear with me.
Andrei (3/27/2021, 10:46:00 AM): ok i will be waiting
Yatendra (3/27/2021, 10:46:05 AM): Thanks!
Andrei (3/27/2021, 10:46:13 AM): but please if i don't respond in like 1 minute
don't leave
Andrei (3/27/2021, 10:46:27 AM): as i will go and make something to eat
Andrei (3/27/2021, 10:46:28 AM): please
Yatendra (3/27/2021, 10:47:57 AM): Don't worry, It will take some time to check it
as we're unable to see the FUT from our end so take your time.
Andrei (3/27/2021, 10:48:41 AM): can anyone make it happen ? i mean i lost lots of
draft tokens because of this,and when i came here trying to get it
Andrei (3/27/2021, 10:48:54 AM): it always said i don't own it,but i've been
playing fifa a lot
Andrei (3/27/2021, 10:49:18 AM): and it litteraly says it on my fut web app since
jun 2019
Yatendra (3/27/2021, 10:50:04 AM): Don't worry, I'll take care of it and do my best
to get it sorted.
Andrei (3/27/2021, 10:50:29 AM): thanks
Andrei (3/27/2021, 10:50:39 AM): i ll be around and check the chat from time to
time
Yatendra (3/27/2021, 10:56:51 AM): Thanks for waiting. I'm still checking this
issue. Seems to be a tool issue.
Andrei (3/27/2021, 11:02:40 AM): ok
Andrei (3/27/2021, 11:02:48 AM): is there anything i can do about it?
Yatendra (3/27/2021, 11:04:04 AM): You don't need to do anything. There is a
reported issue with the gift one and our studio team will grant the missing rewards
once they'll fix the issue.
Andrei (3/27/2021, 11:04:25 AM): ok
Andrei (3/27/2021, 11:04:35 AM): and will i finally be able to do the draft thing?
Andrei (3/27/2021, 11:05:01 AM): i mean will your system finally be able to find
fifa in my account?
Yatendra (3/27/2021, 11:06:24 AM): Our systems are currently updating or
experiencing some outages and it will be updated and your account will be synced
and we'll be able to check the account.
Andrei (3/27/2021, 11:06:40 AM): today ? :D
Andrei (3/27/2021, 11:06:41 AM): <3
Yatendra (3/27/2021, 11:07:16 AM): Yes, it should not take long. However, I'd
recommend you to wait for 24 hours.
Andrei (3/27/2021, 11:07:33 AM): oh wow,finally