Tell Me About A Time When You Had1 To Make A Decision Without All The Inf... (+15 Examples)

5/27/2021 Tell me about a time when you had to make a decision without all the inf...
(+15 Examples)
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Behavioral Interview
Questions
Updated May 15th, 2021 | Rachelle is a job search expert, career coach, and
headhunter
who helps everyone from students to fortune executives find success in their
career.
Job Interviews  Topics  Behavioral 
Question 3 of 30
How do you react when you

are dissatisfied with the
quality of your work, or the
outcome of your work?
How to Answer Example Answer Admin Example
Manager Example Marketing Example Retail Example
Sales Example Teacher Example Community Answers
The interviewer would like to know how you

respond to failure in the workplace. There will
always be a time when you are not happy with your
work environment, but your reaction is what will
determine whether or not you recover from the
disappointment. Show that you have the maturity to
be able to respond to dissatisfaction productively.
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5/27/2021 Tell me about a time when you had to make a decision without all the inf... (+15 Examples)
 MockQuestions
Since this question is framed as, 'How do you...' it is
acceptable to use a hypothetical story example,
 giving
BLOG a general overviewINTERVIEWS
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 reactINin
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this situation.
However, if you want to use a real-life example, try

forming a response using the STAR method. STAR
is an acronym for Situation, Task, Action, Result.
Organizing your response using this framework will
ensure that you provide the interviewer with the
right amount of information and detail to form a
compelling answer.
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Related
Company
1. Tell me about a time when you
Interview
Q&As had to make a decision without all
People who visit the information you needed.
Behavioral, also
visit the
following
The interviewer wants to hear more about your
Accenture
decision making and critical thinking skills.
Keep your answer career-based and discuss a
Amazon
decision you made where you may not have had
Apple
all of the pertinent information.
Bank of
Montreal
Behavioral-based interview questions that begin
Boeing Co.
with 'Tell me about a time...' are best answered
Deloitte using the STAR method. STAR is an acronym for
Consulting
Situation, Task, Action, Result. Organizing your
Google
response using this framework will ensure that
Kaiser you provide the interviewer with the right
Permanente
amount of information and detail to form a
Nike
compelling answer.
Talent Plus,
Inc.
The interviewer would like to see that you can
UnitedHealth
Group
use logic to make a sound decision. Show that
Wal-Mart
you are capable and con dent when it comes to
 MockQuestions independent thinking and decision making.
Walgreens
Wells Fargo
Rachelle's Answer
Related
Career "(Situation) In my current role, I am
Interview responsible for creating the weekly schedule
Q&As
for 56 staff members. (Task) When I rst
Continue
took on the responsibility of scheduling, I did
practicing by
visiting these not have any data regarding our busiest
similar question times of the week and day. (Action) I worked
sets
hard to 'guesstimate' our customer tra c
while remaining under the sta ng budget
Accounting
and, at the same time, not understa ng. I
Business
Analyst used my logic and critical thinking skills to
ll in the blanks for the data that I did not
Correction
Of cer have. (Result) This scheduling approach
Customer worked out quite well for me. Now I fully
Representative understand our customer tra c ow, which
Data Analyst has made staff scheduling a breeze."
Dental School
Financial
Analyst
Rachelle's Answer
Flight
Attendant for a Admin interview
Manager
"(Situation) In my position, ambiguity is a
Medical large part of my daily reality. (Task) As an
School
Executive Assistant, I often nd myself
Nursing
making decisions wishing I had just a little
Pharmacist bit more data. (Action) Just last week, the
Residency executive who I support sent me a rough
Sales outline of her preferred travel itinerary. I
Software
knew that some of her requests would work,
Developer and some would not align with pre-booked
meetings. In this case, I looked at everything
I had scheduled for her up to that point,
created what-if scenarios for several
variables, and selected the best possible
option. (Result) I always do my best for this
executive, and she appreciates my hard

 MockQuestions work and critical thinking."
Rachelle's Answer
for a Manager interview
"(Situation) Before my company had an HR

department, I had to lead all of the hiring
efforts. (Task) I was often missing
information critical to job offers, such as
details on the company's health bene ts
plan. As a new manager, I was afraid of
looking green and unorganized. (Action) I
connected with our bene ts account rep,
and they agreed to come to my o ce and
walk me through the details of our bene ts
package. (Result) After this meeting, I had a
clearer understanding and was able to
answer most candidate questions with
ease."
Rachelle's Answer
for a Marketing interview
"(Situation) Often, our agency's clients are

vague about their needs or the vision for
their project. (Task) As a Creative Director, I
know this vague approach occurs because
they don't fully know themselves what they
seek. I have had to ll in the blanks many
times. (Action) To do this, I bring forward a
few tools such as questionnaires, brand
sprints, and discovery sessions. (Result) By
using these tools, I can get to know my
clients well. Also, it helps me to be more
comfortable in making executive decisions
on projects."
 MockQuestions
Rachelle's Answer
for a Retail interview
"(Situation) Often when a customer dispute

arises, I am missing pieces of the story. One
particular example that comes to mind
occurred just last week when a customer
stormed in and demanded a refund. (Task)
As the Retail Manager, whether I had the full
story or not, I was instantly pulled into
making a customer service decision.
(Action) I quickly assessed what category
the problem seemed to fall in, whether that
was a service, product, or pricing issue.
Once I determined that it was a product
issue, I knew I would go ahead and offer a
product replacement. (Result) All in all, this
customer dispute lasted under ve minutes,
and I was able to avoid any other potential
damage to our store's reputation."
Rachelle's Answer for a Sales interview
"(Situation) I recently had a customer

seeking a particular piece of inventory that
was hard to source. (Task) As a seasoned
Account Rep, I knew my products very well. I
also knew that nationwide, there were only
two products that met his criteria. (Action)
These products were seemingly identical,
but I had to choose which one to purchase
on his behalf. With a price tag of $5k+, it was
a signi cant decision to make. I leveraged
my industry knowledge and my
understanding of the customer. (Result) By
using context and prior knowledge, as well
as a bit of instinct, I made the right choice,

 MockQuestions and my customer was thrilled."
Rachelle's Answer
for a Teacher interview
"(Situation) For years, my department didn't

have a consistent or reliable way to quantify
the effectiveness of our teaching methods.
(Task) As a teacher, this presents a
challenge when it comes time to tweaking
curriculum or even gaining accurate
feedback. (Action) Two years ago, I
proposed that we set up four tests
throughout the year to test cumulative
knowledge. My department head agreed,
and we have been using these tests ever
since. (Result) Now we shape most of our
teaching decisions off of actual data,
making for much clearer feedback."
Rachelle's Answer
for a Temporary Sta ng Recruiter
interview
"As a temporary sta ng recruiter, ambiguity

is a large part of my daily reality. I always do
the best with the information I have to keep
things moving. I often nd myself making
decisions wishing I had just a little bit more
data. In these cases, I look at everything I
have, create what-if scenarios for several
variables and select the best possible
option."
Rachelle's Answer
for a Executive Recruiter interview

 MockQuestions
"As an executive recruiter, ambiguity is a
 BLOG
large part of my
COACHING
daily reality. I always
INTERVIEWS 
do theGET STARTED
SIGN IN
best with the information I have to keep
projects moving. I often nd myself making
decisions wishing I had just a little bit more
data. In these cases, I look at everything I
have, create what-if scenarios for several
variables and select the best possible
option."
Christine's Answer
for a Training Specialist interview
"I make small decisions quickly every day.

For example, deciding what out t to wear,
what breakfast cereal I want to eat, or what
time I want to leave my house each morning.
Other decisions take a few minutes of
thought such as putting my to-do list into a
logical order for the day. I need to take into
account project deadlines and how long the
project will take to complete. And, some
decisions take a few days, weeks, or months
to make. For example, if I am tasked with
selecting a new training software, I will need
time to review demos, talk to other
customers of the product, and analyze our
budget before making a decision. It just
depends on how large the decision is!"
Tom's Answer
for a Software Developer interview
"In short, debugging is an important part of

determining why an operating system,
application or program is behaving
abnormally. When I do debugging, there are

 MockQuestions many things that I take into account during
this process. For larger lines of code, I
 BLOG conduct unit testing
COACHING and pair
INTERVIEWS  programming
SIGN IN GET STARTED
which helps me identify bugs at an earlier
stage. I also use the stand alone debugger
tool to further identify bugs. I've always been
conscious of my work, and only want to put
out top quality work. To further understand
where bugs may reside, I also look at the
module to see if the problem avails itself. If
not, I set up a 'breakpoint' and run a program
to see it run its course. After performing
debugging and testing, I do come across
errors which I address and correct
immediately. Some examples are...Syntax
errors, Runtime errors, Logic errors,
Semantic errors, etc."
Rachelle's Answer
for a Surgical Technologist interview
"Last month during a standard procedure we

had a very important piece of equipment fail.
I asked permission to leave the OR and
quickly located another machine. The Doctor
was happy that, rather than panicking or
trying to make the faulty equipment work, I
sprung into action to create an immediate
resolution."
Krista's Answer
for a Respiratory Therapy Technicians
interview
"I was administering a breathing treatment

to a patient who had a history of asthma.
The Respiratory Therapist got a call to check

 MockQuestions on another patient and left me alone. About
ve minutes later, the patient started
 BLOG clutching his INTERVIEWS
COACHING chest and became
 very IN
SIGN pale GET STARTED
and diaphoretic. He was sitting in a chair,
and I pushed the call button for the nurse
and moved the patient to a hospital bed. I
grabbed some electrodes and started
hooking him up to the monitor. The nurse
came in and took over, while I called the
Respiratory Therapist to give him an update.
Soon after, the patient went into cardiac
arrest and we started CPR. A code was
called, and a team came in with the crash
cart. Fortunately, the patient survived after
they took him into surgery."
Anonymous Answer
"We have a big customer

that had a critical issue with
their alarm system software
that we develop where it
was not working. I didn't
have all the information, but
I went ahead and escalated
the issue to our
development team because
of the critical nature of the
problem. They found a bug
in the software, resolved it
pretty quickly, and the
customer was satis ed in
the end."

Kristine's
 MockQuestions Answer
Excellent response!
The interviewer will
be glad to know your
reasoning behind
your decision to
escalate the issue.
Was this answer helpful? Yes (5) or No (0)
Anonymous Answer
"In my current role, I am

responsible for creating a
weekly schedule. I didn't
have any data regarding our
busiest times of the week
so I had to guess and still
remain under sta ng
budget but at the same time
avoid understa ng. I used
my logic and past
experience at other
pharmacies to make
decisions on staff
scheduling."

Rachelle's
Answer
I reworded this just a

touch, to help with
the ow. Otherwise,
good response.
"In my current role, I

 MockQuestions
am responsible for
creating the weekly
schedule. I don't have
access to data
regarding our busiest
times of the week, so
I had to gure out the
schedule to ensure I
remained under the
sta ng budget, while
at the same time
having enough
coverage. I used my
logic and experience
at other pharmacies
to make decisions on
staff scheduling."
Anonymous Answer
"I was asked to give a short

presentation on a technical
project to some people who
had own in from the
company's headquarters.
Since everything was
planned at the last moment,
my manager did not give me
details about the audience.
Usually, I decide on what to
say after assessing my
audience based on whether
the presentation was
technical or non-technical.
With that piece of
information missing and
little time to prepare, I

 MockQuestions decided to concentrate on
the "why" of every step,
 BLOG rather
COACHING than the "how." 
INTERVIEWS SIGN IN GET STARTED
Fortunately, it was a
success, and the more
technically inclined people
had their questions
answered during the Q & A
session."

Rachelle's
Answer
This example is
fantastic! You do a
great job explaining
the situation and how
you would typically
approach this task.
You adjusted in a
very smart manner,
and it sounds as
though the outcome
was very positive.
Well done.
Anonymous Answer
"Once, I had a customer who

ordered a specialty drug
from me every month,
challenging me that I was
charging him too much. All
he said was, "I can get this

 MockQuestions for $200 cheaper." I handled
this by asking him for proof
 BLOG of that
COACHING price, he could not SIGN IN
INTERVIEWS GET STARTED
give it to me and said: "I
haven't bought it from them
yet, but I will, and I'll show
you, and you'll lose the
business." I used my
industry knowledge and
understanding of all the
different price points we
have on not only this
particular drug but all the
drugs in that family. I told
him I had to hold at my
price, and he ended up
buying it from me anyway.
He was trying me to get to
lower my cost."

Rachelle's
Answer
Wow, this sounds like

a di cult client to
please, but you did it!
This was a very
smart approach that
any company should
appreciate.
Anonymous Answer
"Working as a publisher at a
 MockQuestions
news agency, I had the story
of a high-ranking cabinet
member resigning. There
was no o cial word but our
source was solid. We could
run a ash and make a big
deal out of it or wait to hear
from the o cial sources. I
chose to wait. I was
congratulated by my
superiors for my prudent
approach because although
the cabinet member did
indeed tender their
resignation, it was not
accepted by the head of
government, which could
have undermined our story."

Rachelle's
Answer
It seems that you

made an excellent
judgment call! You
tell this story with
ease and con dence.
It's great that your
superiors were happy
with your approach.
Was this answer helpful? Yes or No
Anonymous Answer
"I was tasked with providing

 MockQuestions
a large customer with a
cost-effective project that
yielded a 2 year ROI. With
the current structure of how
we purchase our equipment
put the project immediately
at 3.5 years. Through
navigating and
understanding the back end
of how our business
purchased equipment from
our manufacturing facility, I
was able to do away with
the distributors cost
associated with each item
purchased. This, in turn,
allowed me to focus on the
savings for the project from
a value-driven perspective to
which the customer agreed
and signed the proposal."

Rachelle's
Answer
It sounds as though
you took on a lot of
initiative to learn
what you needed to
make the deal
happen. Great
example!
 MockQuestions Anonymous Answer
"In my current role as an

assistant agent, I was
showing a home to a
potential buyer, but I did not
have all their home buying
criteria. While touring the
home, I asked what they
were in looking for in their
ideal home whether it was
good schools, good
neighborhoods with
sidewalks, and easy freeway
access. Once I had these
important details, I was able
to show several homes in
what became their forever
neighborhood."

Rachelle's
Answer
Gaining answers by
asking the right
questions is a great
skill to have as a real
estate agent! It
sounds like you were
able to receive all of
the necessary
information before
moving forward. Do
you have another
example of a time
when you had to
make an 'executive
 MockQuestions decision' without all
of the information up
 BLOG COACHING front?
INTERVIEWS  SIGN IN GET STARTED
Anonymous Answer
"When customers discuss

use cases or feature
requests, they are often
vague about their needs or
the vision for their project.
As a PM, I know customers
are vague because they
don't fully know what they
seek. As a result, I have had
to ll in the blanks many
times. To do this, I use a few
tools such as
questionnaires or discovery
sessions. By using these
tools, I can get to know my
customers well and become
comfortable making
executive product
decisions."

Rachelle's
Answer
It's great to see you

using the STAR
framework! For this
'Tell me about a
time...' question, the

 MockQuestions interviewer wants you
to carve out a
 BLOG COACHING speci c situation
when you needed to
decide on something
without all of the
information. As it
stands, your answer
addresses your work
in general. Feel free
to revise, and I can
return with further
feedback :)
Anonymous Answer
"I would often have to create

orders for new accounts
without knowing what was
going to sell in that
particular store. I made
guesses based on store
location, what sold in other
stores locally, what our best
sellers were, were there
schools locally and what my
experience told me."

Rachelle's
Answer
Perfect way to show

the interviewer that
you are able to look

 MockQuestions at past data to make
educated decisions! I
 BLOG COACHING reworded this
INTERVIEWS  as the
SIGN IN GET STARTED
end of your response
fell slightly.
"When working for

{company name}, I
would often have to
create orders for new
accounts without
knowing what was
going to sell in that
particular store. I
made educated
guesses based on
store location, what
sold in other stores
locally, what our best
sellers were, and
what I have learned
from previous
experience."
Anonymous Answer
"In my current role,

sometimes we can end up
having data that we don't
have much information on. I
had to guesstimate what the
other group wanted with
their data and how to
analyze it. So, I used my
logic and critical thinking
skills to ll in the blanks for
the data for which I did not
have much information. It

 MockQuestions worked out quite well for
me. Now I fully understand
 BLOG their
COACHING needs."

Rachelle's
Answer
Your answer is well

laid out and
highlights a strong
ability to collect
information to
problem solve. Well
done.
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5/27/2021 Tell me about a time when you had to make a decision without all the inf...

 BLOG COACHING INTERVIEWS  SIGN IN GET STARTED

Job Interviews  Topics  Behavioral 

How do you react when you

Manager Example Marketing Example Retail Example

Sales Example Teacher Example Community Answers

The interviewer would like to know how you

However, if you want to use a real-life example, try

Win your next job by Leadership Questions

questions and answers Our Toughest

Behavioral Interview Questions

executive, and she appreciates my hard

 BLOG COACHING INTERVIEWS  SIGN IN GET STARTED

"(Situation) Before my company had an HR

"(Situation) Often, our agency's clients are

"(Situation) Often when a customer dispute

Rachelle's Answer for a Sales interview

"(Situation) I recently had a customer

as a bit of instinct, I made the right choice,

 BLOG COACHING INTERVIEWS  SIGN IN GET STARTED

"(Situation) For years, my department didn't

"As a temporary sta ng recruiter, ambiguity

for a Executive Recruiter interview

"I make small decisions quickly every day.

"In short, debugging is an important part of

abnormally. When I do debugging, there are

"Last month during a standard procedure we

"I was administering a breathing treatment

The Respiratory Therapist got a call to check

"We have a big customer

Was this answer helpful? Yes (5) or No (0)

"In my current role, I am

I reworded this just a

"In my current role, I

Was this answer helpful? Yes (3) or No (0)

"I was asked to give a short

little time to prepare, I

Was this answer helpful? Yes (1) or No (0)

"Once, I had a customer who

he said was, "I can get this

Wow, this sounds like

Was this answer helpful? Yes (1) or No (0)

It seems that you

Was this answer helpful? Yes or No

"I was tasked with providing

Was this answer helpful? Yes or No

 MockQuestions Anonymous Answer

"In my current role as an

Was this answer helpful? Yes or No

"When customers discuss

It's great to see you

time...' question, the

Was this answer helpful? Yes or No

"I would often have to create

Perfect way to show

you are able to look

"When working for

Was this answer helpful? Yes or No

"In my current role,

have much information. It

Your answer is well

Was this answer helpful? Yes or No

Learn more about what we believe >