David BatemanSecond Edition David Bateman ciscopress.com beers Cat a Ce eee ered Architecture and Deployment 3 Crary ees Cau Sie Cer) Carey Sie racer i} ratty Media Resources, Features, and Applications.2 GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CCNP Voice CIPT1 Quick Reference ‘As a final exam preparation tool, the CCNP Voice CIPT! Quick Reference provides a concise review of all objectives ‘on the CIPTI exam (642-447). This digital Quick Reference provides you with detailed, graphical-based information, highlighting only the key topics in eram-style forma, ‘With this document as your guide, you review topics on deploying a Cisco Unified Communications Manager (CUCM) 1o support single site and centralized call processing models. This fact-filled Quick Reference enables you to get all- ‘important information a a glanee, helping you focus your study’ on areas of weakness and enhance memory retention of ‘essential exam concepts. About the Author David Bateman is a Certified Cisco Systems Instructor (CCSD with more the 20 years of intemetworking experience, For more than 10 years he was a senior LAN/WAN engineer, working on both srmall and worldwide networks. David has always enjoyed sharing his knowledge, and in 2000, he added to his list of accomplishments by becoming a Cisco instructor for Skyline Advanced Technology Systems. In addition to teaching he is involved in author-ing courses and ‘books including Configuring Cisco CallManager and Unity teleased by Cisco Press. He is often called on to develop and deliver specialized custom Cisco voice courses for Fortune 100 customers. David is currently he director of curriculum development for Skyline-ATS. His yeats of real-world technical and business knowledge enable him to bring ‘unique perspective to the classroom, where he not only delivers critical technical knowledge, but can also explain how technologies can be used to address various business needs, About the Technical Editor ‘Alex Hannah, CCIE Voice No, 25853, isa certified Cisco instructor, specializing in teaching the Cisco Advanced IP ‘Communications produet line. He has over 7 years consulting experience in Cisco Unified Communications for SMB through Enterprise spaces. He is president of Hannah Technologies LLC, a Richmond, Virginia based Cisco consulting firm. specializing in Cisco Advanced IP Communications and application development using Microsoft technologies, He holds bachelor’s degree in Information System fom Virginia Commonwealth University with a minor in Business. Additionally his the founder of UCCX neta video based taining website for the Cisco UC produet line. In his spare time, you can find ‘Alex on his boat wakeboarding with his family and fiends 1 2011 Caco Sytem nc lights recered. The pulblctin protected by copyright les[31 GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CHAPTER 1 Cisco Unified Communications Manager Architecture and Deployment Architecture ‘Ths brief section provides you with information about the architecture and hardware requirements ofthe Cisco Unified (Communications (CUC) system, This section also examines the licensing model ofthe product, Overview ‘The CUC system provides the following communications technologies: 15 IP telephony: Technology that transmits voice communications over a network using IP standards © Customer comtact center: Enables efiien and effective customer communications across a globally capable network, Video telephony: Cisco Unified Video Advantage product enables real-time video communications and collaboration using, the same IP network and call-processing agent as CUC, isco Conference Connection, Cisco Unified MeetingPlae, and WebEx enhance the virtual ‘meeting environment with an integrated so of IP-based tools for voice, video, and web conferencing A broad selection of third-party IP communications applications and products ger (CUCM) provides these functions: 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more dea4 CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Call processing: The complete process of routing originating and terminating call ‘Signaling ane device control: Sots up al the signaling connections between call endpoints and directs devices. Dial plan administration se lists used to determine call outing, Directory services: Can provide an on-box authentication directory built into the Linux platform for end user accounts and. application user aounts, Orit can be integrated with Microsoft AD 2000, 2003, 2008, Sun One $2 and 6x, Open LDAP, land iPlant. in addition is can provide both synchronization and authentication for tru single-user direclory management. forward, conference, speod dial, lst- set of configu 15 Phone feature administration: Extends user facing features such as hold, tans ‘number rdial, cll park, and other Features. |= Programming interface to external applications: Programming for applications such as IP communicator, IP IVR, Personal Assistant, and Attendant Console are done using the Communication Manager administration interface. | Backup and restore: Disaster Recovery Service (DRS) provides for backing up and restoring the CUM, ‘The CUCM supports clustering For redundancy and load sharing. A cluster consists of ane publisher anda total maximum of 20, servers running various services, such as TFTP, media resources, conferencing, and call processing, A maximum of eight nodes are supported fr cal processing. Signaling and Media Paths (Cisco Unifiod CM uscs Sky Client Control Protocal (SCCP) or Session Initiation Protocl (SIP) o send signaling to endpoints. [Altrhe calli st up, Realtime Transport Protocol (RTP) i used to cary the voie, When the al is completed o modified hold, transfer, and soon) SCCP o SIP suse to complete the requested ansction Hardware Requirements Following ae the minimum hardvare requirements for CUCM Release 0:[5] CHAPTER 1 isco Unified Communications Manager Architecture and Deployment 1 2GHz processor = 2GBRAM = 72GB hard disk © CUC operating system Hardware can be purchased directly from Cisco, Cerin HP and IBM servers and VMware vSphare 4 installations are supported ‘The operating system isan appliance operating system based on Red Hat Linux. Root acess tothe filesystem is not permited, and allunnecessary accounts and services have been disabled inthe appliance operat the database in use. Cisco Security Agent (CSA), a host ntrusion-prevention sys A DHCP servers integrated into CUCM to provide DHCP services toa maximum of 1000 IP phones. ‘The only two ways to interact with the operating system for administrative access is through the Cisco GUI or the Cisco command line interface (CLD. Third-party software must use documented APIs to access the database Clustering Overview ACUCM clusters a group of CUCM tat function a single ystem, A cluster can have a maximum of20 CUCMs, Each CUCM, server can fietion as one of more ofthe following 1 Publisher: Provides read-wrt access tothe IDS database, and moves, as, and changes ar plicated to subscriber servers Subseriber Store a read-only copy of te database. Devices sommally register oa subscriber. fiesta devices, 1 TEP: Provides firmware loads and configura |= Media Resource Server: Music on hold conference bridges, or annunciator Real-time data is shared between servers in the cluster. This includes information such as registred devices and gateway status,[9] CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Database Overview ‘CUCM uses the 18M Informix Database Server (IDS), The data is divided into two types: "© Static: Configuration data suchas services, devices, and user and dal plans This datais writen only tothe publisher, The publisher then sends the information to the subscribers. Ifthe publisher is down, this information cannot be chan ged © Dynamic: User facing feature data such as Call forward, MWI, privacy, DND, Extension Mobility, and hunt group login, Unlike the static data this can be modified when the publisher is down and replicated othe other servers. Data is shared only between members ofthe cluster and is protected by IP access control and a security password, The IP address ‘ofeach subscriber must be added to publishers database before i is installed. During the installation ofthe subscriber the database sscunty password must be entered Licensing Model CUCM tacks the license compliance for devices, applications, and sofware. For devices, there are Cisco Device License Units (DLU) and third-party device license units, The Cisco nits are for Cisco devices ‘only, The third-party units can be converted to isco unis, The key licensing componcets of CUCM licensing are the license server and th license manager. The number of DLUsa device requires is based madel ofthe device and features (number of line o vidso capabilies), ‘To calculate the number of required licenses, goto System> License> License Unity Caleulator An application license is required foreach server running the CallManager service. The application license i ded othe MAC ofthe serer. Ina VMware environment, itis tied toa hash of varios system settings. A software license is ied to the major version of softwarefT CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Deployment and Redundancy ‘You have many deployment options for CUCM, This section examines these various options. Deployment Options Cio IP telephony supports these deployment models: Single ste Malte WAN wit centralized call processing Malte WAN with istributd call processing Ctusering ove the IP WAN Selecting a deployment model pial involves he following * Sie Geographic distribution 15 Network characteristics Single Site Even thing is located in singe site with no telephony services provided over a WAN. ‘The public switched telephone network (PSTN) isused forall extemal calls This mod! suppers approximately 30,000 phones per cluster. Design considerations include the following: 1 Understanding the current calling patterns ofthe enterprise Use ofthe G.711 or 7.22 codec[8] CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Oft-net 1. Isto PSTN © A.uniform gateway for PSTN use Use ofa recommended network infrastructure No oversubscription ofthe CUCM clustering capability Benefits of model include the following: Easy to deploy 1 Simplified dial plans No transcoding resources required Multisite WAN with Centralized Call Processing ‘This design features the CUCM at a central site. The WAN carties voice traffic and call contra signaling. The design supports 30,000 1P Phones por cluster. The design typically featares CAC to limit the number of calls per sit. Automated alternate routing (AAR) is sed ifbondiwidth is exceeded. Design considerations include the following: Use a maximum of 2000 locations per CUCM cluster Use amaximum of 2100 H.323 devices or 1100 Media Gateway Contr! Protocol (MGCP) gateways per Unified Cisco Unified CM cluster | Minimize delay between CUCM and remote locations t reduce voice cut-shrough delays 1 Use the locations and regions mechanisms in CUCM to provide CAC: = Use amaximum of 1200 IP phones when using a 3945 series router and Survivable Remote Site Telephony (SRST) at the ‘branch office,19] CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Benefits of model include the following: PSTN call cost savings Use of the IP WAN to bypass ol charges by routing calls through remote site gateways, closer tothe PSTN number dialed Lend hop-off [TEHO)) wation of Bandwidth Use of Extension Mobility between sites Maximum u Use of AAR, Centralized administration Multisite WAN with Distributed Call Processing In this design, the CUCM and applications are located at each ste. Tae IP WAN does not carry call contol signaling, Gatekeepers are ‘often used for scalability. There is tansparcat use of the PSTN ifthe IP WAN fi Design considerations include the following: 1 Use asingle WAN codec, 1 Use gatckeepers fr scalability; consider the use ofa logical huband-spoke topology with gatckecper redundancy, Benefits of this model include te following: PSTN cost-savings Use of TEHO. Maximum utilization of bandwidth ‘No functionality loss upon WAN failure[10} CHAPTER 1 isco Unified Communications Manager Architecture and Deployment Clustering over the IP WAN In this design, the applic jons and CUCM of the same cluster are distribute over the IP WAN. This design supports only limited numberof sites. Design guidelines include the following ‘A maximum round-trip delay of 80 ms betw.cem two CUCM servers in a cluster. A minimum of 1544 Mbps and 900 kbps fr every 10,000 busy hour call temps (BHCA) within the cluster A minimum of 144 Mbps fr every subscriber whois remote tothe publisher, Up to cight small sites are supported using the remote failover deployment model. Benefits include the Following PSTN cost-savings Use of TEHO. Maximum utilization of bandwidth Failover across the WAN supported Deploying on Virtualized Servers Stating with CUCM 0 vinuatized platforms are supported onthe Cisco Unified Computing System (UCS), which is an architecture that inerates CPU, memory, IP networking and, storage aes networking (GAN) ino a single system. The components tht make up this sytem flow Cisco B-Series Server Hypervisor: VMware ESXi 4.0 or later SANun CHAPTER 1 isco Unified Communications Manager Architecture and Deployment CUM Redundancy A maximum of eight callqrocessing servers cn be ina clister Call processing redundancy is mmpemented by grouping ‘Communications Manager servers into CUCM groups. Multiple CUCM groups can exist in the sare cluster. Each call-processing server can be assigned to more than one CUCM group, and each device must have a CUCM group assigned. Ina I: redundancy design there is one backup subscriber for every stve subscriber In this environment IP Phone registrations will never overwhelm the backup servers. This design docs have an increased server count, however. ln a2:1 design there is one backup subscriber for every two active subscribers making for fewer servers, but the risk increases that servers will become overwhelmed,tay GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CHAPTER 2 Administration ‘This chapter explores the vaious administration options for CUCM. It also explains how to configure key services and prepare the setwork for CUCM, Finally, this chapter explores the management of user accounts Initial Configuration and Managing Services “This section covers caplaine Key vals 31 configurations you must consider with CUCM. Italso explores the enterprise and service parameters and Initial Configuration Steps include the falling ‘Stop 1. Conligure network stings ‘Stop 2. Verify network and feature services ‘Stop 5. Conligure enterprise paramsters. ‘top 4. Configure service parameter ‘CUCM can use Network Time Protocol (NTP) forthe coret time. The system can provide DHCP and TTP services to IP Phones also uses the Domain Name System (DNS) for name resolution 1 2011 Cico Sytem nc lights reserved. The pulblctin protected by copyright3) GHAPTER 2 Administration NTP ‘To install CUCM atleast one NTP server must be accessible, but itis recommend that atleast three be defined. The time obtained {rom NTP is used forthe following: |= Time displayed on the phone © Call Detail Records time stamp © Alarms and event '% Time based features such as Time of Day (ToD) routing ‘To modify the NTP configuration in CUCM, use the Operating System Administration web page and choose Settings > NTP Servers DHCP ‘The DHCP server is designed strictly for IP Phones. It can accommodate upto 1000 phones. Multiple DHCP servers are supported per cluster. Stops for configu fom include the following: ‘Stop 1. Activate the DHCP Monitor Service: Cisco Unified Communication Manager Serviceabilty > Tools> Service Activation, ‘Stop 2. Configure the server: Cisco Unified Communication Manager Administration > System > DHCP Server Configuration, ‘Stop 3. Configure the subnets: Cisco Unified Communication Manager Administration > System > DHCP Subnet Information. 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more deatay GHAPTER 2 Administration DNS Considerations In general, DNS isnot recommended for system addressing. The advantages of DNS follow: |= Management is easier because names can be used instead of IP addresses, 18 IP address changes ae easier to manage © Server to IP Phone Network Address Translation (NAT) is possible. ‘The advantages of using IP Addresses as opposed to DNS include the following: No DNS server required |& Prevents Communications Manager failure if DNS failure occurs, Less latency 15 Easir troubleshooting. 8 Callow is simplified. ‘To remove DNS reliance from a CUCM Cluster, perform the following steps: ‘Stop 1. In Cisco Unified Communications Manager Administration, access System > Server, ‘Stop 2. Sclct dhe ist server ofthe cluster. ‘Stop 3. Change the server name tothe IP address and save ‘Stop 4. Repeat foreach server in the cluster, CUCM Network and Feature Services Neowork sevises are automatically activated afer installation andar required forthe system ofanction properly. They cannot be Tools >U5} GHAPTER 2 Administration ‘Communications Manager Serviceabilty > Tools > Service Activation, They can be started, restarted, and stopped from Cisco Unified Communications Manager Serviceablity > Control Center - Feature Serviees. Examples include Cisco CallManager, Cisco TFTP, and Cisco DHCP Monitor Service services. Enterprise Parameters Enterprise parameters define chstrwide stm setings and apply tall devices and services in the cuter, An example of enterprise parame isthe Auto Registration Phone Protocol, which defaults to Skinny Client Control Protocol (SCP) To change parameter use Cisco Unified Communications Manager Administration and access Systems > Enterprise Parameters you remove DNS reliance, you must change the phone URL Enterprise parameter, Service Parameters Service parameters define the settings forthe specific services: Thy can be configured separately orcach serverin the cluster, The ‘os important service parameters follow: 1302 timer = CDRand CMR © Cisco Extension Mobility maximum login time Codecs of voice media-steaming applications ‘To change these parameters, use Cisco Unified Communications Manager Administration and access System > Service Parameters,l68} GHAPTER 2 Administration User Accounts ‘This section explains the different user accounts available in CUCM and how to use them, It also details user account creation, 4eletion, and modification. Types of User Accounts End-user accounts are asocned with physical person, These accouns include al IP telephony users and CUCM adninistatos Application usr accounts are associated with CUCM features o applications Tete accounts donot use an interactive login End user accounts ar associated with personal and organizational st Personal Identification Number (PIN) and Ses ‘Feature parameters, password, and CUCM configuration settings such as in Initiation Protocol (SIP) digest credentials, user privileges, and application and User Privileges Privileges that canbe asigncd to user include the following 12 Access to administration and wer web pages 1 Acces to specific administmive functions 15 Accesso application interfaces, such as Computer Telephony In ation (CTI) and Simple Object Access Protocol (SOAP) User privileges are configured using usergroups or roles 1 Roles: Collection of resources for an application, An example of a CUCM Administrator resource isthe AAR Settings defined inthe CCM Administration web pages. |= User Group: A group of end users and list of applications, Roles are assigned to ser groups,7 GHAPTER 2 Administration User Management “Manual configuration canbe done for individual accounts using CUCM Administration. Altematively, you can use the CUCM Bul ‘Administration Too! (BAT) or Lightweight Directory Access Protocol (LDA) for multple-accoumt management, “The use of BAT involves the following ‘Stop 1. Configure a BAT user template ‘Stop 2. Create the CSV datainput file ‘Stop 3. Upload the CSV data-input file ‘Stop 4. Start the BAT job to add users. ‘Stop 5. Verify she status ofthe BAT job, BAT can also update and delete phones and users as well as migrate SCCP phones to SIP, ‘The Bulk Provisioning Service (BPS) must be enabled before BAT will wrk. “Tho use of LDAP involves the following: ‘Stop 1. Adda CUCM directory uscr and assign administrator access ‘Stop 2. Activate the Cisco DirSyne service, ‘Step 2. Configure the LDAP system, ‘Stop 4. Configure the LDAP directory Microsoft Active Directory supports fll synchronization, Al other supported directory servers support incremental synchronization. 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more deary GHAPTER 2 Administration Credential Policies (Credential policies define ‘To change or add credential policies, use CUCM Administration and access User Management > Credential Pol Failed logins lockout: Maximum numberof filed login atempis before account lockout Lockout duration Minimum credential: Minimum password length (Check for trivial passwords (Credential policies are assigned globally to end and application uses or individually to specific end and application users ‘To sot credential policies globally, use CUCM Admini station and access User Management > Credential Policy Default.ty GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CHAPTER 3 Single-Site On-Net Calling ‘This chapter covers the configu tion of CUCM forthe support of on-cluster calling Endpoints “This setion focuses on the features and characterises ofthe H 323, Skinwy Client Conta Protocol (SCCP), and Sesion Initiation Protocl (SIP) endpoints tha inerork wih CUCM, Endpoint Support Cisco P phones support SCCP and SIP and spit ino toca 1m Type A phones: 7905, 7912, 7940, and 7960 15 Type B phones: Mos ther modera Cisco phones Cisco also has a software-based phone: the Cisco IP Communicator, Other Cisco endpoints ar the Cisco Unified IP Phone 7985 (a cn othe default configuration ile frm the Cisco TETP sever, ‘Stop 3. The phone requests the Loads fi ‘Stop 4. —If'configued the phone downloads the dial-rule file ‘Stop 5. ‘The phone registers withthe highest priority CUCM server, H.323 Phone Configuration Requirements “The H.323 phone ast be add othe CUCM with IP aes and drctory numbers specified. The H.323 endpoint then hast be configured to point to the IP adress the CUCM Following are features not supported for H 323 phones: MAC address registration Phone button templates Softkey templates Certain telephony features such as IP phone services and Cisco Unified Presence, Cisco Unified Video Advantage, Call Pickup, and Barge. jird-Party SIP Phone Configuration Requirements ‘Stop 1. Configure the end user in CUCM. ‘Stop 2. Ada the third-party SIP phone in CUCM, and configure its directory numbers. ‘Stop 3. Associate thethitd-party SIP phone with the end user configured in Step 1 ‘Stop 4. Configure the third-party SIP phone withthe IP address of CUCM, end-user ID, digest credentials, and diectory numbers.[221 CHAPTER 3 Single-Site On-Net Galing ‘Third-party SIP phones we digest authentication to register tothe CUCM. Features not supported for third-party SIP endpoints fallow: MAC adress rey Phone button templates Softkey templates Certain telephony features such as IP phone services, Cisco Unified Presence, Cisco Unified Video Advantage, Call Pickup, and Barge. ration IP Phones ‘This section guides you through implementing SCCP and SIP phones in CMCM. Endpoint Configuration Tools Following are four main ways to add IP Phones to CUCM: 1 Autresisvation CUCM Bulk Adminisation To! (BAT) CUCM Auto-Register Phone Tool (commonly refered o a8 TAPS) 1 Manual configuration Phone Network Time Protocol Reference 'A pone Network Time Protocol (NTP) reference canbe configured in CUCM to ensure SIP phones receive accurate ime and date information from an NTP server[231 CHAPTER 3 Single-Site On-Net Galing Date and Time Group ‘The date and time group defines the following: Time zone Date format Time format NTP reference Device Pool Configuration [A device pool is associated to cach device and defines various device stings. The following parameters are required: © CM group Date/Time group © Region Sofksy template 1 SRSTreference ‘To reat the device pool, use System > Device Pool. Then lick the Add New button CM Groups [ACUCM group isa prisized is of CUCMs, Thi list detemines which phone sifempis oreisterto the fist CUCM inthe ist. "A maximum of three CUCMs are configurable pr is unreachable, the device attempts to register tothe socond CUCM in the lis sr0up,[aay CHAPTER 3 Single-Site On-Net Galing Regions Regions are uscd to determine the maximum bandwith per call (audio or video) within. Region and then click Add New to create them. for between regions Use System > Locations Locations determine the total amount of bandwidth that can be used for calls (audio and video). Used forall admission control. Use ‘Spstem> Locations, and then click Add New to create them, Phone Security Profile Alone security profile must be app tall phones. It defines the following Device sccurity mode © Centficate Authority Proxy Function (CAPF) © Digest authentication setting (SIP phones) Device Defaults Device Defaults determines the device lod, device pool, and phone bution template assigned to devices when auto-egstation is ‘used, To modify device defaults choose Device > Device Settings > Device Defaults, Phone Button Template A pone button template determines what function the buttons ofthe phone will provide. Typically these button willbe defined as line or speed dial but ean also be configured to provide other functions such as call park, hold, dono distur, and so on[281 CHAPTER 3 Single-Site On-Net Galing Softkey Template Softkey templas define what fancton the softkeys provides, CUCM includes standard softy templates that cannot be modified de you mst make scopy ofa standard softy template and make the changes tothe new > Softkey Template o access te Softey Template Configuration page SIP Profile SIP devices must have SIP profiles associated with them, The default SIP profile is called Standard SIP Profile, The Standard SIP profile cannot be modified or deleted. To create anew SIP profile, you must copy the Standard SIP profile and edit it Common Phone Profile Each phone must havea common phone profile associated to it. The common phone profile defines options such a the following = DND settings © Phone password © Personalization settings Autoregistration “This feature is supported by all Cisco IP Phones automaticaly ads phones not found in the database, ‘To configure autoregistration, follow these steps ‘Stop 1. Verify dhe desired autoregisration default protocol ‘Stop 2. Enable autorgisation for the CUCM group using System > Cisco Unified CM Group. ‘Stop 2. Enable autoregistration for the members ofthe group, Use System > Cisco Uniied Communications Manager, lick Find, and choose the server for autoregstation. Inthe Auto-Registration Information section, enter the appropri ate directory number range in the Stating Directory Number and Ending Directory Number fclds. Ensure thatthe Au Registration Disabled on This Cisco Unified Communications Manager check box is unchecked selected using System > Enterprise Parameters, (©2011 Caco Sytem na lights reserved. Thi publ ce page 6 ormre de one protected by copyright Fes[281 CHAPTER 3 Single-Site On-Net Galing Cisco Unified CM BAT and Auto-Register Phone Tool You can ald phoncs with CUCM BAT and the CUCM Auto-Regiter Phone tool ‘These steps enable you to add phones using the CUCM Auto-Register Phone tool: ‘Stop 1. ‘Stop 2. ‘Stop 3. ‘Stop 4. ‘Stop 5. ‘Stop 6. ‘Stop 7. Use CUCM BAT to preconfigure phone device records with dummy MAC add Anew phone is added tothe network; autoregisration creates a new device record with a directory number from the a toregistration range ‘The phone user dials the number ofthe CUCM Auto-Regiser Phone Tool Customer Response Solutions (CRS) applica ‘CUCM routes the call 9 CUCM Auto-Register Phone tool applications om Cisco CRS. ‘Cisco CRS prompts you to enter the directory number that should be assigned to that phone. The number is looked up in ‘the phone configuration records that were previously added using CUCM BAT. “The phone reboots and the Cisco CRS updates the dummy MAC addres ofthe found phone record with the actual IMAC address ofthe phone inthe CUCM configuration database. “The IP Phone downloads its newly created configuration ile from CUCM/TFTP ‘Touse CUCM BAT to add phones to CUCM, follow these steps ‘Stop 1. ‘Stop 2. ‘Stop 3. ‘Stop 4. ‘Stop 5. Verify thatthe Bulk Provisioning Service has been activated ‘Configure the CUCM BAT template by selecting Bulk Administration > Phones > Phone Template ‘and upload a comma-separated values (CSV) data-input file by selecting Bulle Administration > Upload Download Validate the data-input file by selecting IBulle Administration > Phones > Validate Phones, Insert the devices into the CUCM database by selecting Bulk Administration > Phones > Insert Phones,a7 CHAPTER 3 Single-Site On-Net Galing Manually Adding Phones ‘To manually add phones, follow these steps ‘Stop 1. Ada the phone using Device > Add Phone ‘Stop 2. Configure the phone using the Phone Configuration page. ‘Stop 3. Configure a directory number forthe phone. ‘Stop 4. _\rify the endpoint configuration by verifying the IP adress of the IP Phone; the IP Phone registers with CUCM: the IP Phone uses the correct CUCM server; and the corect directory numbers are assigned tothe IP Phone lines Third-Party SIP Phone Configuration Procedure “To ad third-party SIP phone configuration follow these steps: ‘top 4, Add the end user in CUCM ‘Stop 2, Ad the device in CUCM ‘Stop 3, Associate the device ‘top 4, —Conigure the SIP phone o register to CUCM the end use. Directory Numbers [A directory number isan object within the CUCM database and doesnt have tobe arsociated with a phone to exist Kmay be associated with one oF more devices. Directory numbers associated with more than one device are refered o as shad ines Directory umber are often refered to a8 extensions Directory numbers consist of two types of parameters "© Shared: Shared by all dhe devices thatthe line is assonated with, Examples are paritions and calling search spaces. © Device: Not shared and include values suchas tex abel and external phone number mask.(28) GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CHAPTER 4 Single-Site Off-Net Calling ‘This chapter reviews the configuration PSTN gateways and dial plan forthe suppor of of-nt calling. Gateway Overview | Amalog: Connects an analog device or line to CUCM environment 1 Digital: Connects a digital trunk, such asa, to a CUCM environment Gateways must provide the following: = DIMF relay © Supplementary services = CM redundancy © Call survivability Following are four protocls that gateways use to communicate with CUCM. 18 H.323; Peer-to-peer protocol; requires its own dial plan '§ MGCP: Clicauserver protocol; eles on CUCM for dial pln; supports PRI Backhaul = se: SCI-based client/server or peer-to-peer. SCP: Cisco propriety clienlserver protocol, 1 2011 Cico Sytem ne lights reserved. The pullin protected hy copyright Pls129) CHAPTER 4 Single-Site Off-Net Calting MGCP Gateways ‘This section reviews MGCP gateways and how they provide public switched telephone nctwork (PSTN) access for the CUCM, Endpoint Identifiers ‘The endpoint identifier isa two-part identifier: local name and the domain name separated by the at (@) sign. Ifa hierarchy isin the local name, a forward slash () i used inthe name. Figure 4-1 shows the use ofthe identifiers FIGURE 41 Subunit 1 Endpotnt Identifiers Slot 1 4 _ Ns @gw2.cisco.com t coh Type Peet M@cp 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more dea[a0 CHAPTER 4 Single-Site Off-Net Calting MGCP and SCCP ‘The Cisco IP Phones use Skinny Client Control Protocol (SCCP) to communicate with CUCM. The CUCM uses MGCP to control the gateway, Voice traffic flows from the phone and the MGCP gateway with Real-Time Transport Protocol (RTP) over User Datagram Protocol (UDP), CUCM MCGP Gateway Configuration “Toad the gateway, complete these steps: ‘Stop 1. From Administration, choore Device > Gateway. ‘Stop 2. Click Add New. ‘Stop 3. Choose the gateway type Stop 4, Click Next ‘Step 5. Choose MGCP. Aflerthe gateway has been adéed, configure the gateway settings. Add the MGCP endpoints by selecting the modules and voice interface cards. Finally, configure the MGCP endpoint 1OS Gateway MGCP Configuration “The recommended method is to use a configuration server. To do ths, follow these steps: ‘Stop 1. Spocfy the IP address ofthe CUCM TFEP server using the ecrn-manager config server command. ‘Stop 2. Enable the configuration using the cm-manager config command ‘Stop 3. Modify the configuration if needed.ian CHAPTER 4 Single-Site Off-Net Calting In certain cases, you might need to use a manual configuration method, as follows: ‘Stop 1. Specify the primary and redundant CUCM servers. ‘Stop 2. Configure the global MGCP parameters. ‘Stop 3. Enable MGCP on plain old tslephone service (POTS) dal peers, ‘Stop 4. Enable MGCP, You might also configure an MCGP gateway using the mixed method, Thi the initial configuration, Next disable the configuration manager and alter the configura to use when configuring fractional THE the configuration server method to obtain as needed. This would be a good method wolves si Configuring 10S Gateway for MGCP Using a Config Server Ensure the MGCP gateway necds to be configured in CUCM. The gateway must have a domain name specified, The gateway fully ‘qualified domain name must match the name specified in the gateway config. Use the eem-manager config server name and ccm= ‘manager config commands H.323 Gateway ‘This section reviews H3.73 gateways and how they provide public switched telephone network (PSTN) access forthe CUCM. Cisco Unified CM H.323 Gateway Configuration To adhe gata, complete hes steps: ‘top 1, From Administration, choose Device > Gateway. ‘Stop 2. Click Add New. ‘top 3, Choose 1.323 Gateway.[a2 CHAPTER 4 Single-Site Off-Net Calting ‘Stop 4. Choose Next ‘Stop 5. Enter IP-address in the device name field. ‘Stop 6. Selecta device pool and click Save Configuring 10S Gateway for H.323 In ation to ading the gateway inthe CUCM, you must configure the physical device. To enable bass H.323 functional 108 route, use the following commands Dial poets are used to route calls to the proper destination, The following example routes calls in which the dialed number was 2000 ‘through 2999 tothe IP address 10.1 1.1 n target ipyd 10.1.2.1 SIP Gateways ‘This section reviews SIP gateway’ and how they provide public switched telephone network (PSTN) access forthe CUCM. CUCM SIP Trunk Configuration ‘To add the gateway, complete these steps: ‘Stop 1. From Administation, choose Device > Trunk. ‘Stop 2. Choose SUP Trunk forthe Trunk Typ.[aay CHAPTER 4 Single-Site Off-Net Calting ‘Stop 3. Choose SIP forthe devise protocl. ‘Stop 4. Choose None (Default) forthe Trunk Service type. ‘Stop 5. Configure SIP runk parameters including device name, description, device pool, IP address security profile, and SIP profile ‘Stop 6. Click Save. Configuring 10S Gateway for SIP Inadtion to aig the gateway inthe CUCM, you mast configure the physical device. To enable bas SIP functional to an 1OS roar, use the following commands Exharnat 0/0 Dial posrs route calls othe proper destination, The following example routes calls in which the dialed number was 2000 through 2999 the IP address 10.1.1. session protacel sipy2 In conan cases DTME signaling might require that an MTP be invoked one protected by copyright Pease se page i farmer dtl. (©2011 Caco Sytem na lights reserved. Thi publ[aa CHAPTER 4 Single-Site Off-Net Calting Dial Plan Components ‘Ths section reviews endpoint addressing, cal routing and p selection, digit manipulation, callin privileges, and call coverage Endpoint Dialing Following are thre types of dating cll © On-net dialing: Remain in the same system, A uniform on-net dal plan is essential, Extension numbers should be of acon- sistent length, and each site should have its own extension range. © Off-net dialing: Calls from one telephony system to another, such asthe PSTN or a PBX. 1 Abbreviated offnet destination is called by using an intemal number Call Routing Types Following are three major arcas of cal outing: All routing ina singe ite 4 Intersite routing: Between multiple PSTN routing: Betwoem a site and the PSTN 164 isan ITU-T recommendation that defines the international numbering plan used on the PSTN. CUCM supports + dialing, often referred 1 as global dialing.tas) CHAPTER 4 Single-Site Off-Net Calting Call Routing Tables ‘CUCM has a basic routing table that consists of all the pattems and destinations (targets) that it knows of, For example when you dial 915155551212, the sumber you dialed isthe pater, andthe PSTN gateway isthe destination. Call-routing targets (destinations) follow: Directory numbers “Translation paterns Route pattems Hint pilots Cal park numbers Mect-me numbers Sources of Call Routing Requests Ente that require cal routing tbl lookup include the following IP Phones ‘Trunks © Gateways 15 Translation pattems Voice-mail ports (©2011 Caco Sytem na lights reserved. Thi publ[38 CHAPTER 4 Single-Site Off-Net Calting Route Patterns ‘A route pattem is a string of digits that have been programmed into CUCM for cll outing use. Fora dialed mumber to be routed, it ‘must match a patiem, Because billions of phone numbers exist in the world, itis impossible to program every’ possible string into (CUCM. The use of wildards car create pattems that match a large numberof strings, Commonly Used Wildcards “The following ae ist of commonly used wildcards x; Single digit (09,8) 1 @: NANP, matches all pats in the North American Numbering Plan 1: One ormore digits (0-9) (fn used invariable length dia plans) [evi Ronge 2 pot 1: Terminates aco code clusion Range ferminates inter -ewildeard>2: Matches zero or more occurrences of any digit that matches the wildcard -+: Matches one or more occurrences of any digit that matches the wildcard \¥e Matches the plus sign of a number CUCM Call Routing Logic Coses-match logic is uscd to selec th best pate, The best patter is selected based ona match or thi itmalches the fewest stings other tan the dled sing. In other words, if (wo pattems can represent the same dialed number) exists, CUCM takes the closest matched patter,tar CHAPTER 4 Single-Site Off-Net Calting Digit Analysis endpoints are sent t CUCM one by one, CUCM stats digit analysis a soon asthe fist dit is recsived. Some devices snd pits one by one, whereas thers send them all at once, Thisis based onthe addressing method they use. The following are common aadaressing methods: -by-diit: One by one; used by Type-A SCCP endpoints En bioe: All digits a once; used by SIP and Type-B SCC? endpoints, and trunks and gateways KPML: One by one; used by Type-B SIP endpoints SIP dial rules: Processed atthe endpoint sed by SIP endpoints © Overlap sending and receiving: One by one; used by some gateways and trunks Some SIP endpoint sapport dial rules, which are configured onthe endpoint and enable the endpoint to recognize patterns. When 8 pattern is recognized, signaling is sent othe CUCM, When dial rules are not configured KPML might be used to send the digits to the CUCM, Route Filters Route filters are used te pater to match certain elements or special numbers ofa numbering plan Urgent Priority “The urgent priority feature forces immediate routing as soon a5 a match is detected, I is used with emergency-number route patterns Blocked Patterns Route paterns and translation patterns canbe configured to block the patter,FIGURE 4-2 Path Selection [aay CHAPTER 4 Single-Site Off-Net Calting Call Classification ‘This feature classifies aca as on-net or off-net,Itis used by blocking. dropping of conferences, and cal-forward extemal versus intemal, Secondary Dial Tone [A secondary dialtone is normally usd fo indicate a PSTN call. Iti configured onthe route patter. The secondary dial tone will lems have it enabled. For this eason it might not play aftr the first digits dialed Path Selection ‘Afcr he call routing decision is made, path selection dictates where the calli sent. A backup path is considered if is available. The cordr of path lesion fllows ‘Stop 1. ‘The dialed number matches a pattern. ‘Stop 2. The pater points to aout list ‘Stop 3, The route list points to one or more route groups. The ist available group is chosen ‘Stop 4. The route group points to one or more devices (gateway or tanks). The fist available device is chosen. Figure 4-2 shows graphical representation of path selection, Patton Route st Route Group awe mip oN, Se[a9 CHAPTER 4 Single-Site Off-Net Calting Path Selection Configuration ‘To configure path selection, complete the following steps: ‘Stop 1. Add devices (gateways and trunks), ‘Stop 2. Build route groups from avilable devices. Stop 3. ‘Stop 4. Build route patterns pointing to rout lists, Route Group Route groups point to one or more devices (gateways oF trunks) Digit manipulation cam occur at the route group. You can us local route groups to reduce the compleity ofthe dil plan Route List A route lists is a prioritized list of route groups. By pointing to multiple route groups, automatic call rout list might point toa WAN route group a5 its yer can occur, For example,[4o} CHAPTER 4 Single-Site Off-Net Calting Calling Privileges (Class of Service) ‘This section reviews calling privileges and thir implementation in CUCM. Overview Calling privileges deine the entries ofa call routing table that can be accessed by an endpoint performing a cal routing request They block costly service numbers and restrict international calls. They can also route calls on a per-user bass and route calls based on the time of day Partitions and Calling Search Spaces Aparition is group of mums withthe same reachailiy, A calling earch spac isan onerod order of the paritons nthe calling search space determines he order in which he ate searched. of reachable paritions, The Panitions are asigned to dalable pattems such as directory numbers, route patterns, translation pattems, voice-mail ports, all park ‘number, meet-me number, and so on All pater not specifically assigned toa patton resides in the partitions, All calling search spaces can search the < None> parts Calling search spaces are assigned to devices and lines. If assigned to both, the line's callin search space is searched first. ‘Think of partitions as locks and calling search spaces as key chains. The keys on your key chain (calling search spac) determine ‘what lock (partitions) you can access, In addition to calling privileges, calling search space are used fo the following: Gateway selection = AAR Presencelan CHAPTER 4 Single-Site Off-Net Calting Configuring Partitions and Calling Search Spaces (CSS) ‘To configure paritons complet thee steps: ‘top 4. Create partitions ‘Stop 2. Assi partitions to dialable pattems such as directory numbers, route pattems, or translation pattems. ‘To configure calling search spaces, complete these steps: ‘Stop 1. Add partitions inthe desired onde into cach newly created CSS. C85, (CSSs to entities that can request Lookups tothe call outing table to route @ Digit Manipulation 1 tools that enable administrators to implement flexible dal plans ‘This section reviews digitmanipul Overview Digit manipulation includes things such as expanding calling numbers to fully qualified PSTN numbers, I also includes stripping the access code for internally dialed numbers[aay CHAPTER 4 Single-Site Off-Net Calting Digit Manipulation Requirements ‘Ths table shows what digit manipulation requirement is needed based on the typeof Table 4-1 Digit Manipulation Requirements Call Type, Requirement Internal to PSTN Expand calling part to PSTN number, Strip PSTN access code. Expand abbreviated number Needed when overlapping directory mbes exit PSTN to internal Conver to intemal number Needed when overlapping directory smbers exit External Phone Number Masks “These designate the fully qualified E.164 address forthe user extension, They format caller ID information for outbound calls made ‘rom the intemal device. Tey are configured under Line Configuration and are enabled under Calling Party Transformations Digit Prefix and Digit Stripping Digit Prefix pepends git tothe pater. It is configured under the Calling Called Transformations setings. Digit Stripping tps ts om a pattern, There are 7 predefined dig diacard instructions. These instuctions in various combinations reel in 30 types of insiractions. Mos discards nly work when ans part ofthe patter, This is configured unde Called Party Transformations.laa} CHAPTER 4 Single-Site Off-Net Calting PreDot DDIs Although the PeDot and NoDigit discard digit instructions (DDI) can be used witha pattem that contains the @ symbol, they are the only DDIs that can be used ifthe pattern does not contain the @ sign. In CUCM Administration, you can find the Discard Digits ‘menu at Call Routing > Translation Pattern or Route Pattern, Transformation Masks “Transformation masks modify iter the calling number or called number, They are applied to number to extend or truncate it. They are part of the calling/called party transformations Example: Calling number 4000 Transformation mask: 1S18S5Sxxxx Resulting number: 15188554000 Translation Patterns ‘his tool manipulates dialed digits and calling-pary numbers for any type of call They can citer route or block certain pttrs [Alera tanalation pattem i applied, the resuling number i sent ack through dit analysis. This featur is conigucd sng Call Routing > Translation Paterns> Addl New. Significant Digits “This featreinstsets CUCM to pay tention to oly the specified numberof digits ofthe called numb for incoming calls rm the PSTN or from another CUCM cluster, For example, if st to it would ignore all butte last 4 digits of the number, To configure {010 Galemay or Trunk Configuration > Call Routing Information > Inbound Calls[aay CHAPTER 4 Single-Site Off-Net Calting Incoming Called and Calling Party Setting Acts inbound PSTN calls based on the ISDN spe Called and Calling Party Transformation “These can apply tansformation to bth called and calling numbers for both inbound and outbound calls, They can be appli at clements suchas device pool, gateway, trunks, and soon Global Transformations Called and calling party wansformation patterns can be created to help localize numbers Partions are assigned tothe transformation patems, and the device's transformation calling search spaces dctemmines which transformation pattems ae used. Calling-Party Transformation Order To configure te cling party wansfomation ods, follow these steps ‘top 4. Apply the extemal phone number mas. ‘Stop 2. Apply the cling-panty tansfomation mask ‘Stop 3. Apply pei digi. Called-Party Transformation Order “Toconfigue the called-party transformation order, follow these steps: ‘Stop 1. Apply discard digits ‘Stop 2. Apply the clled- party transformation mask ‘Step 8. Apply prefix digits. 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more dealas} CHAPTER 4 Single-Site Off-Net Calting Digit Manipulation Order and Priority Fatoriag ane ype og mans aon be pled om incoming leary mam ty pi he fain rr Significant Prefix directory number Incoming called pry setings Digit manipulation canbe applied a four levels. They are not cumulative andar applied as flows "Route plan: Only applied int defind at route ls/group or gatenay if nt defined at gateway Route listgroup: Appl Gateway: Always applied © Gateway selection and PSTN access features Calling Privileges Applications Calling privileges configuration elements implement CoS when you must permit or deny access to certain destinations depending on the caller, Time-of-Day Routing “Through he we of ime-oday routing cll canbe routed or blocked based on ine and dat, This i accomplished by ereating time periods and ime schedules. 15 Time period: A range of time associated with days of the week or calendar dates '& Time schedule: A group of time periods ‘A time schedule is assigned toa partition, andthe partition is active only during the times specified inthe time periods. (©2011 Caco Sytem na lights reserved. Thi publlas} CHAPTER 4 Single-Site Off-Net Calting Time Schedules and Time Periods ‘You can implement time schedules and time periods as follows ‘Stop 1. Create time periods. ‘Stop 2. Create time schedules and assign time periods to them, ‘Stop 3. Assign time schedules to partitions that should be active only during the time specified inthe time schedule. Gateway Selection By using partitions and calling search, paces tocar calls ar sent outs lca gateway. Pats ae created tat point othe loa gateway, and partons are assigned o tem. Devices re then assigned alin search paces that contains the patton thatthe pater forth lca ata has een assigned. can be routed out the desired gateway. This is useful in a multisite environment Class of Service (CoS inthe telephony word typically refers to calling privileges and restrictions ‘There are two ways to implement CoS: |= Traditional approach: Assign calling search spaces tothe device |= Lincidevice approach: Assign a calling seach space tothe devce that defines the path that shouldbe taken for all. Then apply acallingscarch space at the line to restict what calls canbe placed fom that line ‘The line/device approach can reduce the total aumber of partitions and search spaces required in large multisite deployments,tary CHAPTER 4 Single-Site Off-Net Calting Implementing 911 and Vanity Numbers 911 isa single number to call for medical, fre, and police emergencies inthe United States and Canada. Vanity numbers provide access oa certain local service within an Enterprise, Users shoul dial the same number to acess the appropriate locally provided service no matter where they are located. I is alo a good practice to include 9911 and 911 in the route pattere. ‘To mplement vanity numbers, complete the following step: ‘Stop 1. Crestea site-specific partition per ste ‘Stop 2. For cach service, configure the same vanity number once per site, and put itinto the site-specific partition. ‘Stop 3. Put the appropriate site-specific patton into the CSS of the phones located Implementing Time-of-Day-Based Carrier Select Following ar two approaches for implementing time-oay-bsed carr selection Dedicated gateway per cater: ‘Stop 1. Configure required route patterns once per cater, pointing to the appropriate carir gateway. ‘Stop 2. Put the route paterm into a carrer-specific partion, ‘Stop 3. Apply time-of-day attributes to each patton. ‘Stop 4. Include al carrer-specifc partitions in phone CSSs. Single PSTN access w carir access code (1010) and thoe-digit caver identification code ‘Stop 1. Configure required route patterns once per cartier, and transform the dialed number to include the carir access and appropriate carer identification code, ‘Stop 2. Put the route pater into a carrer-specific partion, ‘Stop 8. Apply time-of-day ‘Stop 4. Include al carrer-specifc partitions in phone CSSs. ibues to cach partition,las} CHAPTER 4 Single-Site Off-Net Calting Client Matter Codes and Forced Authorization Codes Client mater codes (CMC) and forced authorization codes (FAC) canbe applied to route patterns. Ifa route pattem that has a CMC applied is matched, the wer is prompted to ents a CMC forthe cal to be extended, Ifa route pattern is matched to pattern that has an FAC applied, the users prompted to enter an FAC for the call tobe extended. (CMC are simply codes tht have been configured that associat call toa code, This is typically used for billing purposes, PACs permit or code equal t0 org vent calls from being placed. Fora call tobe successful the callers must enter a FAC that has an authorization ter than that of the number they are tying to dial Call Coverage “This ction eviews howto implement han group. Shared Lines [A shared line is a directory number assigned tothe same partitions, that is assigned to multiple devices. When a calli placed to the shared line directory umber, all devices that have that line asigned rng Call Hunting Call hunting consis ofthe falling Phone directory numbers or voice-mail ports Assigned olin groups Line groups: An ordered ist of directory number; defines disibution alrite; assigned to hun lists An ordered list of line groupe; tsigned to hunt pilots Hunt pilots: The numbers that have been dialed to invoke a hunting process. Digit manipulation can occur here. Defines the ‘maximum hunt time Buntlas} CHAPTER 4 Single-Site Off-Net Calting ‘To acess the line group, hunt ist, and hunt pilot configuration windows in CUCM Administration, choose Call Routing > Route/Hunt Here isthe ow for calling hunting: Pilot > Hunt lst> Line group > Directory number. When configuring hunting, follow these steps: ‘Stop 1. Create the line groups, add members, and configure the distribution algorithm and hunt options ‘Stop 2. Create dhe hunt list and add the line groups. ‘Stop 3. Create the hunt pilot, associate the hunt list with the hunt plot, and configure hunt forward settings. ‘Stop 4. Configure personal preferences on phone lines if hunting ends occur with no coverage[80] GONP Voice GIPT'1 642-447 Quick Reference, Second Edition CHAPTER 5 Media Resources, Features, and Applications ‘This chapter eviews the implementation of CUCM media resources, user features, voice-mail ine Advantage ton, and Cisco Unified Video Media Resources ‘This section reviews CUCM medlia resources. This coverage includes conferences, transcoding and media termination point (MTP), ‘music on hold (MOH), and annunciator services, Overview “The media resources in CUCM are as follows: © Voice termination: The time-dvision multiplexing (TDM) leg must be terminated by hardware tht performs codingdecod- ing and packetization of the steam, Voice termination is performed by digital signal processor (DSP) resources residing in the same hardware module; ths media resource is available only in hardware © Conference bridge: Joins multiple users ino a single call. Can be hardware of software resource |B Tramscoder: Convert the stream of one codec to another codec; this media resource i available only in hardware |§ Media termination point: Bridges the media streams together and enables them to be setup and tor down independently Hardware MTPs can be sed as transcode but sofware MTPs cannot. © Anmunciator: Provides the ability to stream spoken messages ot various call progres tones from the system 0.8 use, | Music om hold: Provides music to callers when ther calli placed on hold, wansfered, parked, or added to an adhoc conference. 1 2011 Cico Sytem nc lights reserved. The pulblctin protected by copyrightisn) CHAPTER 5 Media Resources, Features, and Applications Starting the Cisco IP Voice Media Streaming application activates the following = Audio conferencing |= Media termination point © Annunciat 3 Music on hold ‘The following are available in hardware: = Transcoding 4 Wice termination Conference bridge Conferencing Resources (CUCM suppor hare and sofivaeconfrenss bridges. The ofvare-hasd conference bridge supports ony single-mode conferences sing G11. The maximum numberof ud stream is 128 pr server. Table 5-1 shows the patcpnt lis For Software conference Briges Some harvare conference riges can support multiple low-bit-ate (LBR) steam pes such as G729, Giotl System for Mobile Communications (GSM), and G 723. Refer o Table 5-2 for hardware and resources details for harcare conference bis. CUCM supports both Meet-Me conferences and ad hoe conferences. Table 6-1 Software Conference Bridges Type Min. Max. Participants Default Participants Participants Ad-Hoc 3 a + Cisco 10S 1 1s 4 Conference Brid[821 CHAPTER 5 Media Resources, Features, and Applications Table 6-2 Hardware Conference Bridges Tyre Resources Max Participants per Conference Cisco Conference S2perport 6 Bridge Hardware 256 per mod GoperNM 6 Cisco Conference (pr 8 Bridge (WS-SVC- CMM adapter 256 MM) per mod Cisco 108 Enhanced PVDM2 GtperDSP 8 Conference Bridge Ny 4D) NMHDV2 ‘The Cisco Video Conference Bridge (P/VC-38xa) is also a pe of hardware Conference Bridge Some phone models have built-in bridges that can suppor three-way conferences. Conferencing Configuration ‘Tocoligure sonar conseace bridges, complet the following sp > Service ‘Stop 1. Activate the Cisco IP Voice Media Steaming aplication service in Cisco Unifiod Servieabilty under T ‘Activa ‘Stop 2. Configure the IP Voice Media Streaming application service paramctrs under System > Service Parameters. ‘Stop 3. Verify software bridges ex[say CHAPTER 5 Media Resources, Features, and Applications ‘To configure hardware conference bridges, complete the following steps ‘Stop 1. Configure hardware media resources in CM. ‘Stop 2. Configure the hardware resources inthe 10S device. ‘Stop 3. Verify she hardware resource registers to CUCM. ‘The following service parameters should be configured: 15 Suppress MOH to the conference bridge Drop the ad hoe conference! Enable advanced ad hoc conference. Enable nonlinear ad hoe conference linking Maximize ad hoc conference Maximize Meet-Me conference, “Toconfigure Mect-Me conferences, follow these steps ‘Stop 1. Ensure thatthe necessary hanware and software conference mela resources ar configured and availabe ‘Stop 2 Configure a Meet-Me number or pattem in CUCM Administration by using Call Routing > Mect-Me Number/ Pattern > Add New. Make sure they do not overlap other numbers in the dial plan. Set paritionsifyou want restric- Transcoders and MTPs “Transcoders are hardware MTPs that convert one codec to another. This is required when audio streams of different codecs ae mixed. (One example ofthis is when a G7.29 audio steam needs o join a software conference bridge. It must be converted 19 G.71 ‘Transcoders require Digital Signal Processors (DSP), which reside on a router. Configuration is required on the rower and in CUCM Software MTPs cannot be used for any transcoding other than G.711 mu-law to G7.11 aclaw. They are typically used for Resourcesay CHAPTER 5 Media Resources, Features, and Applications Music on Hold (MOH has two main requirements, An MOH server must provide the MOH auuio stream sources, and CUCM must be configured to tse the MOH steams provided by the MOH server, The recommended format for audio source files is -bit pulse code modulation (PCM) WAV fil; stxe0 or mono; and sample rates of 48 kHz, 32 kHz, 16 kHy. or 8 kHz. Unicast MOH refers to streams sent dliecly from the MOH server tothe endpoint requesting an MOH audio stream, Seams can be sent Unicast or Multicast. Multicast MOH refers to streams sent from the MOH server to a multicast ‘which endpoints requesting an MOH audio steam can join as needed soup IP address, “The default for unicast sessions per servers 250, A high-end server can support upto $00. “The audio source associated tothe device that places the cll on hold determines which MOH Audio Source is heard, There is a ‘maximum of 51 audio sources MOH Configuration ‘Step 4, Ensure the hardware can support th anticipated cll volume ofthe network, ‘Step 2. Conigure MOH audi sources ‘Stop 3. Conigure MOH server configuration, ‘Stop 4, —Conigure MOH service parameters. ‘Stop 5. Conigue multicast if wanted. Annunciators “The following feat ; requir an annunciator resource: © Cisco Mulilevel Precedence and Preemption (MLPP) 1% Integration via. a Session Initiation Protocol (SIP) trunk (all progress and DTME tones) Cisco IOS gateways and intercluster trunks (ringback)188) CHAPTER 5 Media Resources, Features, and Applications A standalone server without Cisco CallManager can support up to 255 simultaneous announcement steams. A high-performance server can support 400, The defwult is 48, They can support G.711, G729 and Wideband codes without the of trancoding resources. Annunciator Configuration “The annunciator media resource i automatically aed when he Ciso IP Voice Media Steaming aplication service is activated. “The only contig oa, device pool, and location. Se tems are name, descr Media Resources Access Control Use media resources access contol forthe following 1% Enabling hardware and software media resources to coexist within a CUCM Enabling CUCM to share the resources available inthe cluster Permiting CUCM to perform lad distribution within a group of similar mea resources Enabling media resource access contol based on type of resource Media Resource Access Components “The following componcats must be configured to contol acess to media resources. 1 Media Rewurces: Conference bridges, tanscoders, anuncistors, MITPs, and MOH 4 Media Resource Groups (MRG): list of m 4 Media Resource Groups List (MIRGL}: An ors ist of MRGSse} CHAPTER 5 Media Resources, Features, and Applications Media Resource Access Flow When a media resource is requested the following step occur in order to determine what resource is assigned ‘Stop 1. The device requests a media resource. ‘Stop 2. The MRGLof the device is determined, ‘Stop 3. The MRGs contained inthe MRGL are searched forthe requested resource ‘Stop 4. Wan available resource is found in the MRG, itis assigned. [Ad Hoe conferences use intelligent bridge selection. This enables CUCM to select a video conference bridge if two or more participants use video Media Resources Access Control Configuration ‘To configure media resources access contol follow these steps ‘Stop 1. Configure a media resource group using Media Resources > Media Resource Group in Cisco Unified CM Administration. ‘Stop 2. Configure an (MRGL using Media Resources > Media Resource Group List in Cisco Unified CM Administration ‘Stop 3. Assign an MRGL to an IP phone, Devices an use only media resources assigned by their MRGL. The one exception to this is that any media resource ot assigned to ‘an MRG can be used by any device. Cisco IP Phone Services ‘A.user can acess a service fom the support phone model in two ways cither by pressing the Services button or using @ reconfigured phone buttoni871 CHAPTER 5 Media Resources, Features, and Applications IP phone services enable users to access information client, The information is sent fom a web server. athe sereen on their phone. The phone can parse XML. sripts and function as Phones services can reside internally or externally CUCM includes seven default phone services: Corporate directory Intercom call Missed calls Personal directory Placed cal Voicemail For load balancing of services Cisco 10S Server Load Balance can be used, Itis service redundancy 10 recommended that DNS be configured to offer Cisco IP Phone Services Configuration Phone service must be provisioned by th administrator as fllows: ‘Stop 1. Verify enterprise poramets ‘Stop 2. Add Cisco IP Phone service by accessing the CUCM Administrator and choose Device > Devi Services, Settings > Phone ‘Stop 3. Configure IP Phone service parameters, A numberof configurable param ters include but are no limited to the following:[say CHAPTER 5 Media Resources, Features, and Applications © Service name: The name of the service as it wil display on the menu of available services inthe Cisco Unified EP Phone User Options application ASCII service name: The name of the service to display ifthe phone cannot display Unicode A description of the content thatthe service provides 1 Service URL: The URL ofthe server where the Cisco IP Phone service application is located Phones must be subscribed to the services, The user or administrator might configure the phone's subscription, 1 Service desert CUCM Native Presence ‘This ction eviews Presence enabled sped dal and lists ‘A native Presence feature includes the following capabilites: 1m Presence-enabled speed dials: Speed-tal button that indicate the stats of the target ofthe spced © Presence-enabled call and directory ists: Call lists and directory entries that indicate the status ofeach list entry 1m Presence policy: Tools ensbling acess control to Presence information Native Presence Operation “The flloing step describe how presence works fom the wer’ perspective Stop 1. User subscribes to usr Bsn Stop 2. UserB goes off-hook Step 2. CM send information about user B's into user's phone ‘Stop 4. User A's phone shows that user B's ines ofhook 1 2011 Caco Sytem nc lights recered. The pulblctin protected by copyright les[89] CHAPTER 5 Media Resources, Features, and Applications Native Presence Supported Devices Lines on Cisco IP phones can be watched by Cisco IP Phones and SIP devices through a SIP trunk All modem Cisco I? Phones running SCCP or SIP support presence-enabled speed dials and caliirectory lis. 7940G, 7960G, and attached 7914 support presence-cnabled speed dials Native Presence Access Control CConoling who can watch who, that i, what ies ober ines can wach canbe done using cling search spaces and prions or by the configuration of presence groups Calling search spaces and partitions work the same way they do with the dl plan. To wach line you must have a subscribe calling search space that hs ze 16 t When using presence groups the watchers and watched entities ae place imo presence groups, and rclaonshis bwcen them ae configure. Entities within he same group can subscribe to watch one another. Presence eoups work only with cll ists, not speed dials lf call lists should also provide Presence information, the appropriate Enterprise parameter must be enabled Native Presence Implementation ‘Toimplement pretence policies based on partons and calling seach spaces, follow these eps: ‘top 1. Conigue partitions and CSSs. ‘Stop 2. Assign pariins to lines and route patterns. ‘Stop 5. Assign CSSs to phones and trunks, 1 2011 Caco Sytem nc lights recered. The pulblctin protected by copyright les80} CHAPTER 5 Media Resources, Features, and Applications “Toimplement presence policies based on presence groups, fllow these steps: ‘Step 1. Configure Presence groups ‘Stop 2. Sethe default intrpresence group policy ‘Stop 3. Assign Presence groups o lines, phones, and SIP runs, “Toimplement the Presence feature on phone, follow these steps: ‘Stop 1. Configure a phone button template that includes Pesence-enabled speed dials. To configure a phone buton template, go to Device > Device Settings > Phone Button Template ‘Stop 2. Assi speed the previously configured phone button template tothe IP Phone that should be configured for Prescace enabled ‘Stop 3. Conigure Presence-enabled speed dal ‘Stop 4. Apply subscribe calling search spaces to phones lt Presence subscriptions are possible over a SIP trunk, Presence nce tobe enabled onthe SIP unk, Configure a SIP trunk security profile for System > Security Profle > SIP Trunk Security Profile Cisco Unified Mobility Cisco Unified Mobility enables users to be reachable by a single number regardless ofthe device they use. This section reviews this ‘eature and details the configuration, Overview Cisco Unified Mobi consists of tvo main components: '% Mobile Connect: Enables an incoming call to the Enterprise phone numberof a user to be offered to the office phone of the ‘wer and to up to 10 configurable remote destinations. This is often refered to as single number reach A Mobile Voice Access: Provides features similar o those of Mobile Connect for outgoing calls; users who are outside the Enterprise can make calls as if they were directly connected to CUCM (©2011 Caco Sytem na lights reserved. Thi publ one protected by copyright Fes[en CHAPTER 5 Media Resources, Features, and Applications Requirements Cisco Unified Mobility requires the following: cucm ‘At leastone CUCM needs the Mobile Voice Access service certain number ‘An H323 or SIP gateway to provide a VoiceXML call application to remote callers who are dialing DIME must be sent out-of-band, ‘The remote destination must be an extemal device Configuration Elements “The configuration element include te following End user: A PIN must be configured; also enable Mobility and Mobile Voice Access, and configure the Remote Destination Limit foreach user 1p Phone: The own in the Phone Configuration window must match the User ID field. Remote Destination Profile: This setting creates a vstual phone inked tothe end ser that represents all remote destinations associated with the user, The directory aumber ofthe users phone is assigned to this profil, making sta shared line. Remote destination: Associated with one or more shared lines of a remote destination prafile; the rerouting CSS of the spe ‘ied remote destination profi is used to look up the configured remote destination number. 1% Access ist: Can be configured t permit or deny calls to be placed to a remote destination when the share line is called Mobile voce access media resouree: This media resource interacts withthe Voice XML call application running on the Cisco 10S gateway; requied for Mabile Voice Access onl Dial peer: MVA requires dial peer configuration on the voice gateway, 1 2011 Caco Sytem nc lights reared. This publcetin potted hy copyright Please ate page 6 ar more dea[821 CHAPTER 5 Media Resources, Features, and Applications Configuration Following are the steps for configuration: ‘Stop 1. ‘Stop 2. ‘Stop 3. ‘Stop 4. ‘Stop 5. ‘Stop 6. ‘step 7. ‘Stop 8. ‘Configure the softkey template using Device > Device Settings > Softkey Template and configure a softkey template that includes the Mobility softkey ‘Configure the end users with User Management > End User; enable mobility and mobile voice access; enter the “Maximum Wait Time for Desk Pickup, Remote Destination Limit, Remote Destination Profiles and access list ‘Configure the IP Phone; apply the softkey template; configure the owner user ID, ‘Configure the Remote Destination Profile using Device > Device Settings > Remote Destination Profle, Configure UserID and privacy; ignore presentation indicator, calling search space and rerouting calling search space Add the remote destinations tothe remote destination profil using Device > Remote Destination, Configure the service parameters using System > Service Parameters: ‘+ Matching caller ID wi + Number of digits for Caller l Partial Match Remote Destination ‘Configure access lists using Device > Device Settings > Access Lists Apply acces lists tothe remote destination using Device > Remote Destination (©2011 Caco Sytem na lights reserved. Thi publ83) CHAPTER 5 Media Resources, Features, and Applications Mobile Voice Access Configuration “To implement Mobile Voice Acces, do the follwing ‘Stop 1, Activate the Cisco Unifled Mobile Voice Acces Service using Tools> Service Activation Step 2. Configure the service parameters using System > Service Parameters. + Enable MVA globally + Enable and configure Enterprise etre acces. ‘Stop 2, Enable Mobile Voice Acces forthe end usr ‘Stop 4. Configure te Mobile Voice Access Media Resource using Medla Resources> Mobile Voice Access. ‘top 5. Configure the gtenay that provides acest the Cisco Unified Mobile Voice Aces featureCCNP Voice CIPT1 642-447 Quick Reference, Second Edi David Bateman Technical Edtor Alex Hannah Copii © 201 Pao ation Sante Tepes 420A ‘Misa No pt oth dig Qik Ress may e end tamination meal thr nny eal Flee amy 21 Warning and Disclaimer ‘iil uk Rene ied pve namin tat CCV? 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