 SoftDent Errors & Technical Issues    

Error attempting to access the

merchant.ini file
Purpose: Office getting the following message:

There was an error attempting to access the Merchant.ini file at location \\Data Server
Drive\SoftDent\CCFiles\merchianti.ini. Would you like to retry to load the Merchant.ini file?

Product Related Details: SoftDent Practice Management Systems

Solution:

1. On server open Computer Management > System Tools > Shared Folders > Open
Files. Close all open files in the *Office data path*\SoftDent\CCFiles folder. NOTE:
This path will be the offices actual path, whatever it's actual name is. It will not actually be
called "*". It will have an actual drive letter or server name. like in this real-world
example.

2. Try to rename the Merchant.ini(right-click the file, and choose Rename on the menu that
opens and rename from .ini to .old), if it lets you rename the file, then the file has been
released.

3. Rename the merchant.old back to merchant.ini(right-click the file, and

choose Rename on the menu that opens and rename from .old to .ini).

4. Have the office test if it is fixed.

5. If still getting the error open the merchant.ini and compare the Merchant ID with the one
in the visanet.ini file. Make sure the visanet.ini file one matches before you rename the
merchant.ini and practice.ini.

6. Reload the visanet.ini (In SoftDent: File > Practice > Credit Card Options > Load INI.)