Choose One: Hoshin Plan, Outcome Plan, Organization-specific Hoshin Plan, or Project Plan (Project plans are organization-level

plans for work that supports hoshins or outcomes.)

Title: Employee Engagement Planning Organization: FHHR
Which Hoshin or Outcome does this project support: New Hospital, Better Teams Date of Original Draft: July 16, 2014
Team Lead(s) and/or Contact Person: Stuart Cunningham Date Last Updated:

1. Problem Statement (Current state and the reason for action.) [Explain the problem that is impacting patients, clients, 4. Implementation Plan (What is the plan to address the problem? How will the future state be achieved?) [Outline the schedule
residents, families and address its current status.] or project plan that the team will work on, parties responsible and completion dates.]

Attempts since 2011 to address levels of employee engagement in FHHR have not been effective. Action Who Date

A provincial survey of employees in 2014 indicated that only 43% of survey respondents in FHHR are Develop specific A3 for each engagement gap Stuart By May 2015
considered “engaged” compared to 42% of employees in 2011. Assign Lead to each A3 Stuart By June 2015

Research & Initiative Development Period Project Leads By August 2015

Lack of engagement leads to a dissatisfied workforce with low morale which may manifest itself in
terms of increased absences and quality of care concerns. Proposals (including costing) to SLT for Approval Project Leads By August 2015

Develop Implementation Plan Project Leads By October 2015

Implementation (as per implementation plan) Project Leads By December

2015

Evaluation (as per implementation plan) Project Leads By February 2015

Roll Out (as per implementation plan) Project Leads By February 2015

2. Root Cause Analysis (What is causing the problem and what evidence can be provided to support the analysis?) [Highlight 5. Metrics (How will you know a change has been an improvement?) [Identify both outcome and process metrics that will help
baseline data and analysis that helps clarify the magnitude of the problem statement and narrow the focus for the target indicate the project success and include balancing measures to ensure the project doesn’t negatively effect other metrics]
statement.]

Employees who participated in the 2014 Surveys (50% of staff), focus groups and the engagement - Pulse Surveys (outcome)
“lunch n learns” have provided clear and consistent messaging to management about the key items they - # of initiatives undertaken.
- Adherence to Milestone Charter
feel are contributing to a lack of engagement amongst the population of the organization. - Evaluation

- Performance Management
- Recognition
- Senior Leadership
- Work/Life Balance (manager focus)

3. Target Statement (Describe the future state by March 31, 2015.) 6. Patient and Family Engagement (How is this plan informed by the principles of Patient and Family Centred Care?)

1. By March 31, 2016, an initiative will have been developed, approved and rolled out to address each gap An engaged workforce leads to higher performance, reduced injuries and sick leave, reduced turnover and greater
identified above. involvement in Lean initiatives and outcomes; all of which will aid in the delivery of world class Patient & Family
Centered Care.