Qos Quarterly Report 240519

JOINT QUALITY OF SERVICE SURVEY OF 1ST QUARTER 2019
Pakistan Telecommunication Authority (PTA) has conducted joint Quality of Service

(QoS) survey with Cellular Mobile Operators (CMOs), in 1st quarter of 2019, using NEMO
automated QoS tool. During the period, a total of nine (9) cities of Punjab, Sindh and KPK have
been surveyed. The names of these cities are as under:
S. #. Name S. #. Name S. #. Name

1 D.I.Khan 4 Nawabshah 7 Sahiwal
2 Peshawar 5 Shikarpur 8 Bhakkar
3 Larkana 6 Jacobabad 9 Jhang
DATA – KEY PERFORMANCE INDICATORS (OVERALL RESULTS)
Data KPIs. The performance of data services of CMOs has been checked by measuring two Key
Performance Indicators (KPIs) i.e. User Data Throughput and Signal Strength (Received Signal
Code Power (RSCP) for 3G & Received Signal Receive Power (RSRP) for 4G).
User Data Throughput This KPI defines user data rate (Internet speed) to be provided by
NGMS operators to mobile users across the coverage areas. The data throughput results of
all NGMS licensees are as under:
User Data Throughput (Threshold: 3G > 256 kbps)

Jazz Ufone Telenor Zong
8000.00
6007.40
6000.00 4849.53 256 kbps
kbps
4000.00 3413.03 2971.60
2000.00
0.00
User data “throughput” of 3G services found higher than the benchmark value of 256Kbps
User Data Throughput (Threshold: 4G > 2Mbps)
Jazz Telenor Zong
25.00 21.17
20.00
Mbps
15.00 12.56
2Mbps
10.00
3.91
5.00
0.00
Jazz Telenor Zong
User data “throughput” of 4G services found higher than the benchmark value of 2Mpbs
Page 1 of 20
SIGNAL STRENGTH. This KPI defines Received Signal Code Power (RSCP) for 3G and
Received Signal Receive Power (RSRP) for 4G and denotes the power measured by a
receiver on a particular physical communication channel. It is used as an indication
of signal strength, as a handover criterion, in downlink power control, and to
calculate path loss”. The Signal Strength for NGMS licensees are as under:
Signal Strength (RSCP) - 3G (Threshold: Minimum -100dBm)

-50.00
-60.00
-70.00
-67.97
dBm
-69.41 -70.83
-72.77
-80.00
-100 dBm
-90.00
-100.00
Signal Strength (RSCP) of 3G network has been observed greater than -100dBm threshold
value
Signal Strength (RSRP) - 4G (Threshold: Minimum -100dBm)

Jazz Telenor Zong
-50.00
-60.00
-70.00
dBm
-80.00
-79.66
-83.39 -82.38 -100dBm
-90.00
-100.00
Signal Strength (RSRP) of 4G network has been observed greater than -100dBm threshold
value
Page 2 of 20
VOICE – KEY PERFORMANCE INDICATORS (OVERALL RESULTS)
Voice KPIs. The performance of voice services of CMOs has been checked by measuring Network
Down Time/Network Accessibility, Grade of Service, Service Accessibility, Call Connection Time,
Call Completion Ratio, End-to-End Speech Quality and Session Abnormal Release Rate KPIs.
Network Accessibility. “The probability that mobile services are available to an end
customer display of the network indicator on the mobile equipment”.
Network Accessibility (Threshold: > 99%)

99.99% 99.98% 99.98% 100.00%
100.00%
99.00%
98.00%
%age
99%
97.00%
96.00%
95.00%
Network Accessibility is converse of Network Down Time and its value found greater than
threshold value of 99% of all the mobile operators
Grade of Service (GOS). “Grade of Service is probability that the end customer cannot
access the mobile services when requested if it is offered by display of the network
indicator on the mobile phone. In simple words, Grade of Service is Network Blocking”.
Grade of Service (Threshold: ≤ 2%)

2.00%
1.50%
2%
%age
1.00%
0.50% 0.28% 0.33% 0.22%

0.17%
0.00%
All mobile operators are meeting the threshold value of Grade of Service
Page 3 of 20
Service Accessibility. “Service Accessibility is the probability that the user can access the
desired service. A given network accessibility is a precondition for this phase”.
Service Accessibility (Threshold: > 98%)

99.72% 99.83% 99.67% 98% 99.72%
100.00%
99.00%
98.00%
%age
97.00%
96.00%
95.00%
All mobile operators are meeting the criteria of Service Accessibility
Call Connection Time. “Call Connection Time is the time between sending of complete call
initiation information by the caller and in return receipt of call setup notification. In
simple words, it is time between dialing a number and hearing ring-back tone”.
Call Connection Time (Threshold: < 6.5 Seconds)

6.5 Sec
6.50
6.09
6.00 5.77 5.94 5.96
Seconds
5.50
5.00
4.50
4.00
All CMOs are following the benchmark of Call Connection Time of 6.5 seconds
Page 4 of 20
Call Completion Ratio. “Call Completion Ratio is the probability that a service, once
obtained, will continue to be provided under given conditions for a given time duration or
until deliberately terminated by either caller (A-party) or receiver (B-party). In simple
words, this KPI provides information about Call Drops”.
Call Completion Ratio (Threshold: > 98%)

99.94%
100.00% 99.61% 99.44%
99.28% 98%
99.00%
98.00%
%age
97.00%
96.00%
95.00%
All mobile operators are meeting Call Completion Ratio threshold value of 98%
End-to-End Speech Quality. End-to-End Speech Quality is the degree of speech quality that
a listener perceives at the terminal/mobile with a talker at the other end. In simple words,
it provides information about clarity of voice.
End to End Speech Quality (Threshold: MOS > 3)

3.86 3.71 3.73 3 3.89
4.00
3.00
MOS
2.00
1.00
0.00
End-to-End Speech Quality /Mean Opinion Score (MOS) of all mobile operators found above
the threshold value of 3
Page 5 of 20
Inter System Handover (ISHO) For Circuit Switched Voice. “Inter System Handover is the
measurement of successfulness of Handover in 3G/2G for Circuit Switched Voice.”
Inter System Handover of Circut Switched Voice

(Threshold: > 98%)
%age of ICHO Sucess for CS Voice
100.00% 100.00%
100.00% 99.67%
98%
99.00% 98.50%
98.00%
97.00%
96.00%
95.00%
Inter System Handover of Circuit Switched Voice of all the mobile operators is above the
threshold value of 98%
Page 6 of 20
SMS – KEY PERFORMANCE INDICATORS (OVERALL RESULTS)
SMS KPIs. The performance of SMS services of CMOs has been checked by measuring SMS
Success Rate and End-to-End SMS Delivery Time KPIs.
SMS Success Rate. SMS Success Rate is the probability that the short message is
delivered successfully, end-to-end when requested and display of the relevant
information on the mobile phone. It provides information about successful delivery of
SMS.
SMS Success Rate (Threashold: 99%)

100.00% 100.00%
100.00% 99.56% 99.62%
99.00%
98.00%
%age
99%
97.00%
96.00%
95.00%
SMS Success Rate for all CMOs is above the threshold value of 99%
End-to-End SMS Delivery Time. End-to-End SMS Delivery Time is the time between
sending a short message to a short message center and receiving the very same short
message at intended mobile phone (receiver). It provides average time taken for delivery
of short message from sender to recipient.
End to End SMS Delivery Time (Threashold: 12 Sec

12.00
10.00
12 Sec
8.00
Seconds
5.60 4.97
6.00
4.00 2.67 2.11
2.00
0.00
All CMOs are meeting the threshold for End-to-End SMS Delivery Time of 12 Seconds
Page 7 of 20
User Data Throughput - Citywise Results
(Threshold: 3G > 256 kbps)
10000.00
9000.00
8000.00
7000.00 256 kbps
6000.00
kbps
5000.00
4000.00
3000.00
2000.00
1000.00
0.00
D.I.Khan Peshawar Larkana Nawabshah Shikarpur Jacobabad Sahiwal Bhakkar Jhang
Jazz 6402.80 5169.50 4277.60 3417.40 4214.80 3724.90 5010.50 6586.30 4842.00
Ufone 3376.80 2316.60 4212.40 3543.00 2193.70 2864.40 6165.50 1533.90 4511.00
Telenor 162.00 3449.60 2211.10 1324.40 5391.20 4883.20 4351.50 1854.60 3116.80
ZonG 8894.50 5140.60 4606.20 4588.60 3503.20 3313.50 5858.40 9355.30 8806.30
Page 8 of 20
User Data Throughput - Citywise Results
(Threshold: 4G > 2Mbps)
40.00
35.00
30.00
25.00
Mbps
20.00
15.00
2Mbps
10.00
5.00
0.00
Jazz 36.21 20.34 13.09 12.12 10.24 0.00 27.37 0.00 28.85
Telenor 3.67 2.79 2.00 2.30 5.81 7.33 5.00 3.06 3.23
Zong 13.78 8.97 5.10 5.06 4.44 4.38 29.64 19.34 22.34
Page 9 of 20
Signal Strength Received Signal Code Power (3G) - Citywise Results
(Threshold: Minimum -100dBm)
-100.00
-90.00 -100dBm
-80.00
-70.00
-60.00
dBm
-50.00
-40.00
-30.00
-20.00
-10.00
0.00
Jazz -72.50 -69.80 -73.80 -71.10 -75.00 -69.30 -69.54 -78.82 -75.06
Ufone -62.2 -66.3 -66.4 -73.7 -71.7 -68.7 -70.70 -69.20 -75.80
Telenor -65.10 -69.50 -72.07 -72.70 -76.20 -70.60 -75.59 -71.65 -64.08
ZonG -58.33 -65.25 -73.15 -72.21 -72.52 -70.35 -66.01 -69.30 -64.63
Page 10 of 20
Signal Strength Received Signal Receive Power (4G) - Citywise Results
(Threshold: Minimum-100dBm)
-100.00
-90.00 -100dBm
-80.00
-70.00
-60.00
dBm
-50.00
-40.00
-30.00
-20.00
-10.00
0.00
Jazz -84.67 -85.10 -85.90 -83.86 -83.19 0.00 -77.69 0.00 -83.32
Telenor -70.40 -77.90 -82.20 -83.67 -88.27 -86.45 -87.65 -81.33 -83.51
Zong -78.98 -80.69 -81.89 -81.46 -83.17 -81.79 -69.71 -81.21 -78.07
Page 11 of 20
Network Accessability - Citywise Results (Threshold: >99%) 99%
100.00%
90.00%
80.00%
70.00%
60.00%
%age
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Jazz 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.90%
Ufone 100.00% 99.90% 100.00% 100.00% 100.00% 100.00% 99.90% 100.00% 100.00%
Telenor 99.90% 100.00% 100.00% 100.00% 100.00% 100.00% 99.90% 100.00% 100.00%
Zong 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Page 12 of 20
Grade of Service - Citywise Results (Threshold: ≤ 2%)
2.00%
2%
1.50%
%age
1.00%
0.50%
0.00%
Jazz 0.00% 0.00% 0.50% 0.50% 0.50% 0.00% 0.00% 0.50% 0.50%
Ufone 0.00% 0.00% 0.00% 0.00% 0.50% 0.50% 0.50% 0.00% 0.00%
Telenor 0.00% 0.00% 1.00% 0.50% 0.50% 0.00% 0.50% 0.00% 0.50%
Zong 0.00% 0.00% 1.00% 0.50% 0.00% 0.00% 0.00% 0.00% 0.50%
Page 13 of 20
Service Accessibility - Citywise Results (Threshold: > 98%)
100.00%
99.50%
99.00%
98.50%
98%
98.00%
%age
97.50%
97.00%
96.50%
96.00%
95.50%
95.00%
Jazz 100.00% 100.00% 99.50% 99.50% 99.50% 100.00% 100.00% 99.50% 99.50%
Ufone 100.00% 100.00% 100.00% 100.00% 99.50% 99.50% 99.50% 100.00% 100.00%
Telenor 100.00% 100.00% 99.00% 99.50% 99.50% 100.00% 99.50% 100.00% 99.50%
Zong 100.00% 100.00% 99.00% 99.50% 100.00% 100.00% 99.49% 100.00% 99.50%
Page 14 of 20
Call Connection Time - Citywise Results (Threshold: ≤ 6.5 Sec)
8.00
6.5 Sec
7.00
6.00
5.00
Sec
4.00
3.00
2.00
1.00
0.00
Jazz 5.50 6.30 6.50 6.10 6.00 5.70 6.20 6.30 6.20
Ufone 6.00 5.10 5.70 6.00 6.00 5.70 5.30 6.30 5.80
Telenor 4.80 6.10 6.20 6.00 6.00 6.00 5.80 6.70 5.90
Zong 5.90 5.60 5.60 6.10 6.40 6.40 5.50 6.00 6.10
Page 15 of 20
Call Completion Ratio - Citywise Results (Threshold: > 98%)
100.00%
99.00%
98%
98.00%
%age
97.00%
96.00%
95.00%
Jazz 99.00% 98.50% 99.50% 99.49% 100.00% 99.00% 100.00% 98.49% 99.50%
Ufone 98.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.99% 99.50% 100.00%
Telenor 100.00% 99.50% 100.00% 99.50% 98.99% 98.50% 99.50% 99.50% 99.50%
Zong 100.00% 100.00% 99.49% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Page 16 of 20
End to End Speech Quality - Citywise Results (Threshold: MOS > 3)
4.00
3.50
3MOS
3.00
2.50
MOS
2.00
1.50
1.00
0.50
0.00
Jazz 4.00 3.90 3.80 3.90 3.80 3.90 3.80 3.90 3.70
Ufone 3.80 3.70 3.80 3.70 3.60 3.60 3.90 3.50 3.80
Telenor 3.50 3.50 3.80 3.80 3.80 3.90 3.70 3.80 3.80
Zong 4.00 4.00 3.80 3.80 3.80 3.80 3.90 4.00 3.90
Page 17 of 20
Inter System Handover of CS Voice - Citywise Results (Threshold: > 98%)
100.00%
98%
90.00%
80.00%
70.00%
60.00%
%age
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Jazz 100.00% 100.00% 98.90% 98.10% 100.00% 100.00% 100.00% 100.00% 100.00%
Ufone 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Telenor 96.30% 99.30% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 90.91%
Zong 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% 100.00%
Page 18 of 20
SMS Success Rate - Citywise Results (Threshold: > 99%)
100.00%
99.50%
99%
99.00%
98.50%
98.00%
%age
97.50%
97.00%
96.50%
96.00%
95.50%
95.00%
Jazz 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Ufone 100.00% 100.00% 98.00% 98.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Telenor 96.60% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Zong 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Page 19 of 20
SMS End to End Delivery Time - Citywise Results (Threshold: ≤ 12 Sec)
28.00
24.00
20.00
16.00
Sec
12 Sec
12.00
8.00
4.00
0.00
Jazz 1.40 1.50 2.00 2.40 2.30 4.30 1.80 6.90 1.40
Ufone 6.10 3.70 5.10 5.90 9.30 4.10 3.40 9.30 3.50
Telenor 2.00 1.80 2.40 27.40 1.70 1.80 2.50 2.80 2.30
Zong 1.30 1.90 1.90 2.50 2.30 2.50 2.20 1.60 2.80
Page 20 of 20

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JOINT QUALITY OF SERVICE SURVEY OF 1ST QUARTER 2019

Pakistan Telecommunication Authority (PTA) has conducted joint Quality of Service

S. #. Name S. #. Name S. #. Name

DATA – KEY PERFORMANCE INDICATORS (OVERALL RESULTS)

User Data Throughput (Threshold: 3G > 256 kbps)

4000.00 3413.03 2971.60

Signal Strength (RSCP) - 3G (Threshold: Minimum -100dBm)

Signal Strength (RSRP) - 4G (Threshold: Minimum -100dBm)

Network Accessibility (Threshold: > 99%)

Grade of Service (Threshold: ≤ 2%)

0.50% 0.28% 0.33% 0.22%

Service Accessibility (Threshold: > 98%)

Call Connection Time (Threshold: < 6.5 Seconds)

Call Completion Ratio (Threshold: > 98%)

End to End Speech Quality (Threshold: MOS > 3)

Inter System Handover of Circut Switched Voice

SMS Success Rate (Threashold: 99%)

End to End SMS Delivery Time (Threashold: 12 Sec

7000.00 256 kbps

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