Good morning we are Diana Sanchez and Diana Ospina and this is our activity number 5

- Good morning, welcome to COMPENSAR SALUD, my name is Diana Ospina, who do I like?

- Good morning, my name is Diana Sanchez

- Mrs. Diana, how can I help you?

- Well, I need to cancel an appointment that(dat) I have (jav) scheduled (skejood) for the first of
June.

- Of course with pleasure, please confirm your document number to validate in the system

- My identification number is 1´299.445.667 one billion two hundred ninety-nine million four
hundred forty five thousand six hundred sixty seven

- One moment please we are validating, you actually have a medical appointment scheduled for
this date. Do you want to cancel or relocate?

- Well, I want to cancel it.

- Perfect, your appointment has been canceled, Can I help you with something else?

- Yes, now(nau) I want to schedule(skejood) an appointment for my (mai) husband.

- Yes madam with pleasure, confirm your husband's information please

- His name is Pepito Perez and his document is 567891 five hundred (jandred) sixty seven
thousand eight hundred ninety one

-What specialty do you want the appointment with?

- General medicine please

- I have appointments as of June 1

- Please schedule(skejoold) it for me on June 3rd (third) in the afternoon

- It would be fine on June 3 at five o'clock

- Perfect

- Then, Mrs. Diana, the appointment for Mr. Pepito Perez is assigned for June 3 at 5 in the
afternoon at the Mosquera headquarters. Please confirm the date, time and place of your
appointment.

- June 3 (third) five o´clock at the Mosquera headquarters (jedcuaders)

- Yes ma'am, Can I help you with something else?

- No thank you very much, you are very kind.

- Remember to arrive 20 minutes before your appointment, if you want to cancel or relocate you
must do it 5 hours in advance. It was a pleasure to serve you, have a good day. Bye.
- Thank you for your attention. have a nice day. Bye.