The Death of HQ

Organizational Hierarchy of Needs in our New Normal

Benefits & Challenges

Actions to Take
to Consider

•Benefit: Can invest into solving other elements of business.

•Consider investing corporate savings back into employees to improve
•Challenge: Bandwidth at home, not everyone may be equipped.
bandwidth.
•Consider opportunities to automate and simplify- what is it that you need to
support you and your team in the new normal?

•Benefit: A new reality offers an opportunity for new structures and models; this can •Focus on mutually agreed employee deliverables (outcomes/outputs).
be at the team level. •Redesigning processes and KPIs around trust in the WFH environment will be key.
•Challenge: Ensure that your processes support knowledge sharing (vs. knowledge
hoarding).

•Benefits: Opportunity for authentic, open discussions & a chance to rethink
rewards.
•Challenge: Managing remote/dispersed teams is a learned skill
•There is no 9-5 office anymore, it’s more like a 5-9 framework= creates new
opportunities between those hours of work that will help prevent burnout
(e.g. can work on personal health)
•Be creative with recognition/rewards- define the new framework to
increase balance and encourage people to do alternative things that
help prevent burnout.
•Restate your mission and vision consistently- and tie recognition/rewards
to how individual contributors support the mission and vision.
•Deliberately and collaboratively rethink team norms

•Benefits: We are seeing more empathy and grace collectively. •Asynchronous working requires great written material, agreed
•Challenge: We are also seeing an increase in burnout (e.g. deliverables, massive reduction in instant messaging and zoom
managing caring for children while working) and many meetings. Consider these carefully in your strategy.
companies are not taking their foot off the gas.

•Benefits: Increase in authentic need for engagement; •Look at WAH through a macro and micro lens- there is
larger talent pool is available, costs can be lowered. no one size fits all approach.
•Challenges: Can be a slippery slope of feeling •Adaptability and resilience must be included in
disconnected. awareness and vision.
•Remote work does not create problems BUT it does amplify •Research tax liability and worker regulations depending
them. on WAH location.

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