KIN YANG ACADEMY

360-A Don Placido Campos Ave., Sabang, Dasmariñas City, Cavite

JUNIOR HIGH SCHOOL DEPARTMENT
S.Y. 2020-2021
NEW NORMAL
TECHNOLOGY AND LIVELIHOOD EDUCATION 10
MODULE 12

HOUSEKEEPING (pt.3)

Learning Target:
 Define Housekeeping
 Identify the different sections of Housekeeping
 Identify the different room status in Housekeeping
 UNDERSTANDING CONCEPT

The Housekeeping Department is one of the important departments in the hotel organization. Its main
function is to maintain the cleanliness of the entire Hotel. Except Kitchen areas.

The importance of Housekeeping in the Hotel organization has been confirmed without any doubt by
many of the Executives in the hospitality industry.
The best insurance for investment in a hotel is excellent standards of Housekeeping and cleanliness.
No amount of advertising, entertainment, glamour, or friendliness will overcome poor Housekeeping
in the eyes of the guest.

The person who responsible for managing the Housekeeping Department is usually called an
Executive Housekeeper. The Executive Housekeeper reports to Executive Assistant Manager and
General Manager. Housekeeping Department has a very close relation with other departments,
especially the Front Office, in providing and maintaining the guestrooms and public areas into a safe
and proper condition for the guest satisfactions.

To operate his organization, the Executive Housekeeper is helped by Assistant Executive Housekeeper,
Senior Housekeeping Supervisor, Housekeeping Floor Supervisor, Linen & Uniform Supervisor,
Public Area Supervisor, Housekeeping Administration and all Housekeeping Staffs’.

Room section/floor section

Room section is a very important section in Housekeeping Department because this section is
responsible for maintaining the spotless and tips top condition of the guestrooms. The success of any
organization, which provides accommodation, depends on good Housekeeping, especially in rooms.
The person who is responsible for keeping the guestrooms clean and comfortable is called “Room
Attendant”.

Whereas, the person who is co-ordinate and supervises the Room Attendant work is called “Floor
Supervisor”.

Module 12 Housekeeping (pt.3) 1

Houseman / Public Area section

Houseman section is one of the sections in Housekeeping that responsible for the cleanliness of the
whole hotel areas except guestrooms, kitchen areas and especially that are not covered by the contract.

Public Area: Lobby Area, Floor Corridors, Guest elevators, Service Areas, Guest toilets.
Function Room: Restaurants, Meeting Rooms, Training Room.
Offices: Executive Office, Accounting Office, Purchasing Office, Housekeeping Office, Engineering
Office, Human Resources/Personnel Office, etc.

The Public Area Supervisor is responsible for the smooth flow of work in this section and report to the
Assistant Executive Housekeeper. To cover areas, the Houseman’s works are divided into several
sections.

Linen/Uniform Room Section

The linen/uniform room section is very essential in Housekeeping Department. Its main function is to
provide, store, and distribute hotel linen and staffs uniforms. And also responsible for the smooth
circulation of the hotel linen and staff’s uniforms as well.
This section is headed by Linen/Uniform Supervisor who reports to Assistant Executive Housekeeper.

Laundry Section

Laundry section is part of Housekeeping Department. It’ s main function is to provide pressing
laundry and dry cleaning service to the guests, staff’ uniform, F&B linen and guest room linen.
Laundry Manager is responsible for the overall operation of the laundry heads this section. To run the
laundry manager is helped by Laundry Supervisor and report to Executive Housekeeper.

Module 12 Housekeeping (pt.3) 2

Florist Section:

To beautifying the hotel performance in every outlet or section. The florist will make a special flower
arrangement in each area covered; such as Lobby, Pool Bar, Restaurant and other area.

Office Administration:

The person who responsible to maintain the administration in Housekeeping Office is the Executive
Housekeeper, Assistant Executive Housekeeper, all Supervisors and the order taker/office clerks. The
order taker will in-charge for taking all guest requests, telephone calls (incoming and outgoing calls)
all store items request, etc.

Relationship with Other Departments:

Co-operation between departments is mandatory to achieve a smooth running hotel. Also it

makes work simple and more pleasant. To receive co-operation one must give co-operation. To
accomplish its assignment, each department is dependent upon the other departments. For example,
the Housekeeping Department depends upon:

Engineering
• To expedite completion of repairs and maintenance work orders.
• To notify Housekeeping when work in guest rooms is completed so that Housekeeping can inspect
and release room to Front Office.
• To notify Housekeeping and Front Office when scheduling work in guest rooms so the rooms may be
placed out of order.
• To train their employees, particularly when working in guest areas to be tidy, use drop cloth if
necessary, not to use guestroom bathroom and clean up after their work.

Module 12 Housekeeping (pt.3) 3

Laundry
• To maintain flow of clean linen and uniforms.
• To set aside torn or damaged linen for mending.

Front Office
• Provide occupancy forecast, daily occupancy, checkouts, check in, VIP’s list, roll away bed and baby
crib installation and removal.
• To train bellman not to damage walls and doors in transporting the luggage.
• Improve communication between Bellman and Housekeeping when guests check out to minimize
late charge of mini bar.

Food and Beverage

• To train employees not to damage walls and door in transporting food, particularly room service.
• To remove promptly room service trays and trolleys from guest floors.
• To handle linen with care.
• To return to the linen room the clean linen, which needs mending.

Purchasing
• To obtain supplies and equipments

All Departments
To train all employees:
• Not to litter, and pick up litter in their travel throughout the hotel.
• To be neat in the employee locker rooms and restrooms.
• To adhere to the established hours for uniform exchange.

ROOM STATUS
The up-to-date (actual) condition (occupied, vacant, dirty, and so on) of the hotel's individual
guest rooms.

VC- Vacant Clean OOO- Out of Order

VD- Vacant Dirty OD- Occupied and Dirty
OOC- Occupied VR- Vacant and Ready
BLO- Blocked DL- Occupied but is Double Locked
HU- On House Use
DND- Do Not Disturb
HUD- House Use Dirty
HUC- House Use Clean
NS- No Show
SO- Slept Out
OC- Occupied Clean

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