ICT@2009

Question Answer Mark

Multiple Choice
1 B- What users can and cannot do with their computer 1
2 B- Extranet
3 D- Reschedule Automatic Updates Scheduled Installations 1
4 C-To give out survey at the end of each interaction with customers to measure 1
their satisfaction
5 D-User has logged on to the local computer instead of the domain. 1
6 B-Each location has an independent WSUS server that serves local clients. 1

7 C- Configure the Password Replication Policy on the RODC. 1

8 A- Identity symptoms and problems 1
9 D- Authentication 1
10 B- Key Management System 1
11 A- Domain local security group 1
12 D- Gather data from the customer 1
13 B-255.255.255.244 1
14 A- Some security decisions are usually in their hands 1
15 C- Software versions of the security products 1
16 B- Agree on the goals and objectives of the plan 1
17 A- Allowing only packets that pass security restriction to be forwarded 1

18 A- Separation of duties 1
19 D- An incorrect same service set identifier (SSID) 1
20 A- Application 1
21 C- Enable debug logging 1

Sub Total /21

Matching
1. 1 M-Quality 1
2. 2 C- Restricted Group 1
3. 3 H-DHCP Server 1
4. 4 E-Protocol 1
5. 5 Q-VPN Server 1
6. 1 K-Procedure 1
7. 2 B- Local Policies 1
8. 3 I- File System Permission 1
9. 4 O-RAS Server 1
10. 5 A-Strategy 1
11. 1 P- Account Policies 1
12. 2 L- DNS Server 1
13. 3 N-Policy 1
14. 4 D- System Services 1
15. 5 R-POP Server Sub Total /15
1
Total for knowledge Assessment
Hardware and Network Servicing Level IV /36
 ICT@2009

1. A security policy defines

A. When users cannot log in to their computers
B. What users can and cannot do with their computer
C. How the user should install their own software
D. How complex user password should be
1. A type of network that supports two /more organizations and that allows controlled access
from the outside for specific purposes.
A. Intranet
B. Extranet
C. Internet
D. Wide Area Network (WAN)
2. You want all network clients to download and install updates automatically during night
hours, and you have configured scheduled installation behavior for Automatic Updates.
However, you discover that some users are turning off their machines at night and updates
are not being applied. The group policy that enables you to correct this situation without
changing the installation schedule?

A. Configure Automatic Updates

B. No Auto-Restart For Scheduled Automatic Updates Installations
C. Specify Intranet Microsoft Update Service Location
D. Reschedule Automatic Updates Scheduled Installations
3. Assume that you are giving a service and you want to measure its quality. The best way to do
this is
A. Asses the time it takes to deliver the service
B. Implement periodic self assessment to be completed by staff only
C. To give out survey at the end of each interaction with customers to measure their
satisfaction
D. Wait until you receive a complaint from customers

Hardware and Network Servicing Level IV

 ICT@2009

4. A user can login to his computer but cannot access network resources. The user has all the
appropriate group memberships and permissions, but he still cannot access shared resources.
The cause of this problem
A. User has attempted to access a shared folder without appropriate permissions.
B. User has entered the wrong password.
C. User has logged on to the domain instead of the local computer.
D. User has logged on to the local computer instead of the domain.
5. You organization consists of four physical locations connected by a wide-area network (WAN).
Each site has its own independent Internet connection. If the primary concern about installing
Windows Server Update Services (WSUS), the best way to configure the WSUS servers
without affecting WAN link.
A. All clients download updates from a single WSUS server at the head office.
B. Each location has an independent WSUS server that serves local clients.
C. Each remote location has replica WSUS servers that copy their configuration
from the head office WSUS server.
D. Each remote location has a disconnected WSUS server and updates are
imported on those servers from DVD.
6. Your company has a main office and a branch office. You deploy a read-only domain
controller (RODC) that runs Microsoft Windows Server 2008 to the branch office. You
need to ensure that users at the branch office are able to log on to the domain by
using the RODC. What should you do?
A. Add another RODC to the branch office.
B. Configure a new bridgehead server in the main office.
C. Configure the Password Replication Policy on the RODC.
D. Decrease the replication interval for all connection objects by using the Active
Directory Sites and Services console.
7. A technician receives an urgent call that the switch in Accounting Department is down.
Which of the following should the technician do FIRST to troubleshoot this issue?
A. Identity symptoms and problems
B. Document the process and solutions
C. Establish the most probable cause

Hardware and Network Servicing Level IV

 ICT@2009

D. Escalate if necessary
8. A common method used to prevent the unauthorized network devices from sending
traffic across a network is port.
A. Spanning
B. Address translation
C. Mirroring
D. Authentication
9. The type of license key allows you to host an activation service locally within your own
network.
A. Multiple Activation Key
B. Key Management System
C. Key Activation System
D. Multiple Management System
10. A new project requires that users in your domain and in the domain of a partner
Organization have access to a shared folder on your file server. Which type of group
should you create to manage the access to the shared folder?
A. Domain local security group
B. Universal security group
C. Global security group
D. Domain local distribution group
11. You are giving training about computer and network maintenance for a maintenance
team. As a trainer, the first step in the maintenance process you recommend.

A. Gather data from the computer

B. Verify the obvious issues
C. Evaluate the problem and implement the solution
D. Gather data from the customer
12. You are going to build Internet infrastructure with 31 subnets and 7 usable host
addresses per each subnet. The class C subnet mask for this case.
A. 255.255.255.240
B. 255.255.255.244
C. 255.255.255.250
D. 255.255.255.242

Hardware and Network Servicing Level IV

 ICT@2009

13. The reason that end users need to be aware of the security policy.
A. Some security decisions are usually in their hands
A. They should understand the probability of every risk
B. They need to be aware of every threat
C. They should avoid responsibility for their actions
14. You are a network administrator at XYZ Company, and one of your tasks is designing
the company security policy. The element NOT to be specified in an enterprise
security policy.
A. Risks and how to manage the risks
B. User roles and responsibilities
C. Software versions of the security products
D. Contingency plan in case of compromise
15. The first step in establishing a disaster recovery plan (DRP).
A. Demonstrate adherence to a standard disaster recovery process
B. Agree on the goals and objectives of the plan
C. Identify applications to be run during a disaster
D. Identify the causes of the disaster.
16. Firewall function.
A. Allowing only packets that pass security restriction to be forwarded
B. Rejecting all packets regardless of security restriction
C. Forwarding all packets that is forwarded
D. Allowing all packets that is forwarded
17. A security implementation principle that recommends division of responsibilities so as
to NOT allow one person to commit an undetected fraud.
A. Separation of duties
B. Collusion
C. Least privilege
D. Delegation of power
18. While you are configuring new wireless clients, none of the new clients is able to
connect to the network, but clients already on the same access point do not have any
connectivity problem. Which is NOT the possible reason for this problem?
A. A poor signal due to interference
B. A bad access point
C. An incorrect IP address
D. An incorrect same service set identifier (SSID)

Hardware and Network Servicing Level IV

 ICT@2009

19. You a network administer for ABC Company. You are verifying the configuration of a
newly installed host by establishing an FTP connection to the remote server. The
highest layer of the protocol stack you are using for this operation.

Hardware and Network Servicing Level IV

 ICT@2009
A. Application C. Session
B. Presentation D. Transport
20. You have a domain controller that runs Windows Server 2008 and is configured as a
DNS Server. You need to record all Inbound DNS queries to the Server. What should
you configure in the DNS Manager console?
A. Enable automatic testing for simple queries
B. Enable automatic testing for recursive queries
C. Enable debug logging
D. Configure event logging to log errors and warnings
Column A Column B
____ 1. The degree of excellence of something A. Strategy
____ 2. Specify the users permitted to be members of specific groups. B. Local Policies
_____3. Server used to allocate IP addresses to large number of PCs in a C. Restricted Group
network environment. D. System Services
_____4. An original draft or record of documents. E. Protocol
____ 5. Server that provides access connectivity for mobile user through the F. Rules and
Internet.
Regulations
____ 6. A series of actions conducted in a certain manner.
G. WINS Server
____ 7. Configure audit policies, user rights assignments, and security
H. DHCP Server
options policies.
I. File system
____ 8. Specify access control permissions for NTFS files and folders
Permission
____9. Server that provides access connectivity for mobile user through
J. Event Log Policies
telephone line.
K. Procedure
____10. A plan of action designed to achieve a long term aim.
____11. Specify password restrictions, account lockout policies, and L. DNS Server

Kerberos policies. M. Quality

____12. Server used to resolve names to IP address and IP addresses to N. Policy

names. O. RAS Server
____ 13. A principle to guide decision and achieve rational outcomes. P. Account Policies
____ 14. Specify the startup types and permissions for system services. Q. VPN Server
____15. Server used for mail receiving purpose in the network. R. POP Server

Hardware and Network Servicing Level IV