Occupational Code: EIS HNS 4

Ministry of Education

Sector: Economic Infrastructure

Sub Sector: Information Technology

Occupation: Hardware and Network Servicing

Level IV

Answer Key

December 2014

Answer key for Hardware and Network Servicing Level IV

Question Answer Mark

Answer for Information Technology Service Management Level IV

 Multiple Choice
1 1
B- What users can and cannot do with their computer
2
B- Extranet
3 D- Reschedule Automatic Updates Scheduled Installations 1
4 C-To give out survey at the end of each interaction with customers to measure 1
their satisfaction
5 D-User has logged on to the local computer instead of the domain. 1
6 B-Each location has an independent WSUS server that serves local clients. 1

7 C- Configure the Password Replication Policy on the RODC. 1

8 A- Identity symptoms and problems 1
9 D- Authentication 1
10 B- Key Management System 1
11 A- Domain local security group 1
12 D- Gather data from the customer 1
13 B-255.255.255.244 1
14 A- Some security decisions are usually in their hands 1
15 C- Software versions of the security products 1

16 B- Agree on the goals and objectives of the plan 1

17 A- Allowing only packets that pass security restriction to be forwarded 1

18 A- Separation of duties 1
19 D- An incorrect same service set identifier (SSID) 1
20 A- Application 1
21 C- Enable debug logging 1

Sub Total /21

Matching
1. M-Quality 1
2. C- Restricted Group 1
3. H-DHCP Server 1
4. E-Protocol 1
5. Q-VPN Server 1
6. K-Procedure 1
7. B- Local Policies 1
8. I- File System Permission 1
9. O-RAS Server 1
10. A-Strategy 1
5
11. P- Account Policies 1
1

Answer for Information Technology Service Management Level IV

 12. L- DNS Server 1
2
13. N-Policy 1
3
14. D- System Services 1
4
15. R-POP Server 1
5
Sub Total /15
Total for knowledge Assessment /36

Answer for Information Technology Service Management Level IV