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  • Compass

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    HIMANSHU VARMA
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    The client, Ascension, had expectations for food and environmental support services to be provided under a single contract rather than across multiple sectors as Compass Group had planned. Ascension's experience with medical providers led them to believe Compass Group's multi-sector strategy could cause issues. To meet Ascension's expectations, Compass Group would need to offer all requested services within a single healthcare-focused sector instead of across different business units.

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    The client, Ascension, had expectations for food and environmental support services to be provided under a single contract rather than across multiple sectors as Compass Group had planned. Ascension's experience with medical providers led them to believe Compass Group's multi-sector strategy could cause issues. To meet Ascension's expectations, Compass Group would need to offer all requested services within a single healthcare-focused sector instead of across different business units.

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    © All Rights Reserved
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    16 views1 page

    Compass

    Uploaded by

    HIMANSHU VARMA
    The client, Ascension, had expectations for food and environmental support services to be provided under a single contract rather than across multiple sectors as Compass Group had planned. Ascension's experience with medical providers led them to believe Compass Group's multi-sector strategy could cause issues. To meet Ascension's expectations, Compass Group would need to offer all requested services within a single healthcare-focused sector instead of across different business units.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    What are the client expectations ?

    and explain about the mismatch of


    expectations
    How to meet the expectations ?

    Compass had planned to serve Ascension through two focused sectors:

    Morrison healthcare

    Crotholl healthcare

    Caldwell had insisted

    . Ascension’s management team found Compass Group’s strategy of breaking service contracts up
    across multiple-focused sectors to be a potential issue based on its experience with providers on the
    medical side of the business.

    Compass did not have a healthcare-focused sector that offered food and environmental support
    services under a single roof, so

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