Email Assignment 2- Email delivering a Negative Message

Situation and background:

Sooraj Srivatsava, a young commerce graduate has worked for four months under your
supervision (you are the Office Manager) at the head office of FurnitureForAll, a successful
furniture and home accessory company with retail stores pan India. On the basis of what he
told you he could do, you started him off as a filing clerk to handle the large amount of
paperwork. However, his organization skills proved inadequate for the job, so you
transferred him to logging in accounts receivable, where he performed almost adequately.
Then he assured you that his “real strength” was customer relations, so you moved him to
the complaint department. After he spent three weeks making angry customers even
angrier, you were convinced that no place in your office was appropriate for his talents. Five
weeks ago, you encouraged him to resign before being formally fired.
Today’s e-mail brings a request from Sooraj, asking you to write a letter recommending him
for a Sales Associate position at a reputed clothing retail store. You can’t assess Sooraj’s
sales abilities, but you do know him to be an incompetent filing clerk, a careless
bookkeeper, and an insensitive customer service representative. Someone else is more
likely to deserve the sales job, so you decide that you have done enough favours for Sooraj
for now and plan to refuse his request.

Your Task:
Write an e-mail reply to Sooraj indicating that you have chosen not to write a letter of
recommendation for him.