EMAIL

1. Read part of an email from your Sales Director.

Dear all,

Have a great day everyone! My name is Mai Tran, I currently hold the position of Sales
Manager in the company. I am writing this email to inform all staff of the company’s decision
and invite everyone to a meeting to discuss the change.

According to the plan, the company has just decided to move its main sales office to
Frankfurt, Germany, due to the increased sales in Europe.

Faced with that situation, I decided to hold a meeting to discuss this matter. The meeting will
start at 9 a.m next Wednesday at the sales office.

I hope everyone will give their opinion on this big change. Please do not hesitate to contact
me if you have any questions.

I look forward to seeing everyone soon.

Kind regards,

Mai Tran

Sales Manager

2. You have been asked to recommend some language training courses for your
company.

Dear Jane,

It has become obvious that staff need to speak some Chinese and Spanish because we now
have several cross-cultural project teams with members from different countries. For these
projects to be most effective, it is advisable that everyone is aware of the importance of
Chinese and Spanish language. If people don't know those two languages, then
communication problems will become more complicated. Therefore, to avoid
misunderstandings, it is essential that everyone in the group take a language training
course.

After researching, I suggest three options. Firstly, online courses seem to be the cheapest
way of learning. Secondly, someone could come into our company to teach staff, and finally
people could attend full immersion courses in countries where the languages are spoken.

My recommendation would be we use online courses to keep costs down and because staff
can study in between other commitments.

Kind regards,

Mai Tran

3. You are an entrepreneur looking for an investor. Write an email to a venture capital
company:

Dear Sir,
Please introduce myself, my name is Mai Tran - CEO of AAA group. I am writing to see if
you are interested in investing in our company.

We produce and sell healthy street food. Experts have shown that maintaining clean eating
habits helps to improve physique and increase longevity. Recently, our company has
launched many new products for customers to choose from.

Our business has increased dramatically in the past year. Specifically, revenue increased 10
times compared to the previous quarter. Therefore, the company is ranked in the top 10
potential young businesses. With that positive development, we hope to have more kiosks in
the city to serve everyone.However, we need to find premises to prepare the food and
employ more staff. We are looking for an investment of $100,000.

We would appreciate a meeting with you to discuss our business plan.

I look forward to hearing from you soon.

Yours faithfully,

Mai Tran

4. You have had problems with some supplies.

Dear Sir,

We ordered 1000 crates of giftware for our store last week with the promise that they would
be delivered by March 10th. Although you indicated that this might be difficult, you assured
us that you could manage it.

However, we received the item on March 13th, which means the order was delivered 3 days
late. In addition, two crates were damaged and some items were broken and cannot be sold.
We tried to contact you several times but your customer service department did not answer
our calls. Despite sending you several emails asking you to contact us, so far we have had
no response from you.

We are very surprised by this as we have been customers of your company for two years.
However, if you do not respond immediately, we will be forced to review our contract with
you.

We look forward to receiving a prompt response.

Yours faithfully,

Mai Tran

Purchasing Manage

5. Read some notes you made at a meeting with the Sales Director this morning about
some problems your company is having.

Dear Ms. Pfennig,

My name is Linda James, head of the Sales department of our company. I am writing this
email to report on the current problems. I took this information from meeting notes with the
Sales Director this morning.
Firstly, the company’s stock price dropped to a very low level. This is mainly due to the
factory fire. As a result, customers are not satisfied with the product quality and customer
service. Even the delivery service is delayed due to lack of products.

The second problem the company encountered was faulty product GH4. This seems to be
mainly because of design errors that do not match market needs. Therefore, all faulty
products are recalled.

I look forward to hearing from you soon.

Kind regards,

Linda James

6. Read this job advert.

Dear Mr. Lefils,

Re: Position of Junior Event Manager, March 5

I am writing to apply for the vacancy of Junior Event Manager as advertised on your website
last week. Please find attached my CV for your information.

As you will see from my CV, I have a first-class degree in Event Manager and feel that I
would be a suitable fit for your company. I am a valued member of the management sector
and I consistently achieve my management targets in my current position. In addition, I have
proved to be a capable manager, always calm under pressure, good at problem-solving, and
well-organized. I also have the ability to take on the responsibility of recruiting new staff and
managing social media.

I am confident that my experience and skills will be a valuable asset to your company.

I would be grateful to have the opportunity of an interview to find out more about the position
and to demonstrate how I can be of value to the company.

I look forward to hearing from you.

Your sincerely,

Emma Sinclair

7. Read this email inviting Mr Hennes to an event.

Dear Mr Underfield,

Thank you for your email inviting me to the launch party for your new product on wednesday
6th october at the Museum of Design. I am very keen to attend.

Unfortunately, I am unable to attend on Wednesday as I am going to an important

conference with the Finance Manage and will be away from the office all day.

However, my assistant, Elise Deviers, is free that evening and would be happy to take my
place. Moreover, she is very keen to hear that Ms Kellerman, who collaborated with us on
the new designs, will give a brief talk on the history of modern design.

I very much look forward to seeing you and the new product when I next visit your company.
Kind regards,

Mai Tran

8. Read part of an email from your HR Manager about a new employee.

Dear Mr. Kasaba,

Have a good day! Please introduce myself, my name is Mai Tran, currently I hold the
position of Sales Manager of AAA group. Welcome to our company! Congratulations on
becoming a Sales Executive, we are honored to work with you.

To welcome you, we have decided to hold an introduction day at 8 a.m. on the following
Tuesday. Then, you can meet everyone and learn as much about the company and the
processes as possible: design; production; marketing; customer service.

More specifically, at 8 a.m, your new secretary will take you on a tour of the departments.
Then, at 9am, I will introduce you to the staff of the Sales department. Later, at 10am, we are
going to have a party with the company's management.

Please do not hesitate to contact me if you have any questions.

I hope to see you soon.
Your sincerely,
Mai Tran
Sales Manager

ESSAY
1. The human threats to an endangered species