SAMPLES

1. Read part of an email from your Sales Director.

Congratulations on your promotion to Sales Manager.

The company has just decided to move its main sales office to Frankfurt, Germany, due to the
increased sales in Europe. Could you send an email to your staff informing them of the decision
and inviting them to a meeting to discuss the change.

Write an email to the all the sales staff:

• describing the change.

• briefly saying why the company has made the change. +
• giving details of a meeting to discuss the change. +
• asking them for their opinions of the change.

Write about 60–80 words.

Dear staff,
I’m writing to inform you that the company has decided to move its main sales office to
Frankfurt, Germany. This is happening as a result of the increased sales in Europe…..I’ve
arranged a meeting for Friday, 12th in the board room at 2 p.m. to discuss the change…..I’d like
to hear your opinions about the change at the meeting and discuss them further.
All the best,
Felipe Worsach
Sales Manager

2. You have been asked to recommend some language training courses for your
company.
Write an email to the General Manager:
• saying which languages the company needs.
• briefly saying why these languages are needed. +
• suggesting three different options.
• recommending one option.
Write about 60–80 words.

Dear Jane,
It has become obvious that staff need to speak some Chinese and Spanish because of our
cross-cultural projects……..After researching, I suggest three options. Firstly, online courses
seem to be the cheapest way of learning. Secondly someone could come into our company to
teach staff, and finally people could attend full immersion courses in countries where the
languages are spoken. I recommend that we use online courses to keep costs down and
because staff can study in between other commitments.
Regards,

3. You are an entrepreneur looking for an investor. Write an email to a venture capital
company:
• saying why you are writing.
• briefly describing your business. +
• saying why you need the money. +
• requesting a meeting.
Write about 60–80 words.

Dear Sir,
I am writing to see if you are interested in investing in our company. We produce and sell
healthy street food. Our business has increased dramatically in the past year and we would like
to have more kiosks around the city. However, we need to find premises to prepare the food and
employ more staff. We are looking for an investment of $100,000.
We would appreciate a meeting with you to discuss our business plan.
Yours faithfully,

4. You have had problems with some supplies.

Look at the notes below.
• 1000 crates giftware – 3 days late
• 2 crates damaged – some items broken
• supplier cannot be contacted
• some previous problems
• review contract?
Write a letter of complaint to the supplier:
• giving order information.
• describing what was wrong.
• explaining what you did.
• saying what you want the supplier to do.
Write about 60–80 words.

Dear Sir,
We received our order for 1000 crates of giftware this morning, arriving three days late. In
addition, two crates were damaged and some items were broken and cannot be sold. We tried
unsuccessfully to contact you yesterday. We have been customers for two years, but recently
several problems have occurred with our orders.
If you do not respond immediately, we will be forced to review our contract with you.
We look forward to receiving a prompt response.
Yours faithfully,

5. Read some notes you made at a meeting with the Sales Director this morning about
some problems your company is having.
Meeting notes
Problems
Stock levels low
Reason – factory fire
Result – unhappy customers / delivery delays
Faulty product GH4
Reason – design error
Result – recalled all faulty products
Write an email to your boss, Ms Pfennig:
• saying where you got this information.
• describing the problems.
• explaining why they occurred.
• saying what the results were.
Write about 60–80 words.

Dear Ms Pfennig,
I had a meeting with the Sales Director this morning and we discussed the problems we are
facing. Firstly, stock levels are very low because of the fire at our factory last week. As a result,
we were unable to supply customers on time. Consequently, they are very unhappy as they
have to wait for their orders. Secondly, the GH4 product is faulty due to a design error. As a
result of this we have recalled all faulty products.
Regards,

6. Read this job advert.

Junior Event Manager
Fast-growing company wants hardworking and enthusiastic person to support senior staff.
Skills/Qualities required:
• calm under pressure
• good at problem-solving
• well-organised
Responsibilities include:
• recruiting new staff
• managing social media
Send CV to Marc Lefils by 10th March
Write a covering letter to accompany your CV:
• indicating interest in position and enclosing CV.
• explaining why you would like the job. +
• giving brief details of suitable skills. +
• requesting an interview.
Write about 60–80 words.

Dear Mr Lefils,
I am writing to apply for the position of Junior Event Manager and enclose my CV. I have just
finished a degree in event management so I’m very interested in this position. While at
university, I organised several music events. I am good at problem-solving and keeping calm
and I also had to recruit staff to help me with the events. In addition, I used social media to
advertise our events.
I would be grateful to have the opportunity of an interview with you.
Yours sincerely,

7. Read this email inviting Mr Hennes to an event.

Dear Mr Hennes,
We are holding a launch party for the new product and I am writing to invite you to join us on
this special day. The event takes place on Wednesday 6th October at 6 pm at the Museum of
Design and refreshments will be served. Ms Kellerman, who collaborated with us on the new
designs, will give a brief talk on the history of modern design.
Please could you let us know as soon as possible if you can join us.
We look forward to seeing you at the event.
Kind regards,
Jake Underfield
Marketing Director
Write a reply to Jake Underfield’s email:
• thanking him for the invitation.
• apologising and saying why you cannot attend. +
• suggesting your assistant takes your place.
• expressing a desire to see the new product on your next visit to the company.
Write about 60–80 words.

Dear Mr Underfield,
Thank for your email inviting me to the launch party for your new product on Wednesday 6th
October at the Museum of Design. Unfortunately, I already have another appointment that
evening and am unable to attend. However, my assistant, Elise Deviers is free that evening and
would be happy to take my place. I very much look forward to seeing you and the new product
when I next visit your company.
All the best,

8. Read part of an email from your HR Manager about a new employee.

Mr Nkomo Kasaba is starting work here next week as a Sales Executive. Please organise an
induction day so that he can meet everyone and learn as much about the company and the
processes as possible: design; production; marketing; customer service.
Thank you for your help.
Write an email to Mr Kasaba:
• welcoming him to the company.
• informing him when the induction day is.
• outlining what is going to happen on that day. +
• telling him what to do if he has any questions about the day.
Write about 60–80 words.

Dear Mr Kasaba,
I’d like to welcome you to the company and to let you know that I’m arranging an induction day
for you on Tuesday. Firstly, the Design Manager is going to introduce you to the design team.
After that, Ahmed Barak, the Production Manager, is showing you the production process. After
lunch, I’ll introduce you to the marketing team and finally we’re meeting the customer service
team.
Please contact me if you have any questions.
Kind regards,