TELL ME ABOUT UR SELF?

My name is Rose Ann Santiago Rosolada, K-12 graduate with ABM course in Sapang palang palay National
High school. I lived with my family in Norzagaray, Bulacan. My family includes my father who is an MMDA
employee, and my mother is a housewife. I have 2 siblings; my sister is also a college student while my
brother is a high school student. I am a self-starter with strong interpersonal skills. I work efficiently both
as an individual contributor as well as along with a team. I decided to apply in bpo industry because i
believed this company will help me to enhance my communication skills, how to speak fluently and boost
my confidence that will help me to grow in the near future.

What makes you to apply here?

It’s a great privilege for anyone to work in a reputed company like yours where I can utilize my skills in
communication. When I read about your company, I found that my skills are matching your requirement
where I can showcase my technical skills to contribute the company growth.

What are your strengths?

I can consider myself as a quick learner, who always want to learn everything for a particular job. I am
highly ambitious, hardworking, quick learner & self-motivated person which I believe are the essential
qualities that anyone who wants to succeed in professional life. Also, one of my strengths are that I can
work with no supervision, I love working pressure, I can adjust with any working environment, I have a
good time management and see to it that I have a good working relationship towards my customers,
coworkers, and the management as well. Lastly, am very patient person capable of dealing with irate and
demanding customer, I can learn how to operate new computer programs. I am a team player that can
get along with people very well.

What are your weaknesses?

My weakness is my communication skills since I am not fluently speaking in English. That’s why I am
applying in this industry to face my weaknesses. I will do my best to work hard just to make my weaknesses
will be my strengths.

What are your expected salaries?

As a newbie in this industry, I don't expect too much. But what I’m expecting that this is a big platform to
start my career and to gain more knowledge, skills, and experience. So, I’m giving the authority to the
company about my salary because I know that your company will decide and give a fair and reasonable if
how much would be my salary.
What is your edges among the other applicants?

Everybody have their own edges & characteristics but what I can offer is the heart, the heart that gives
excellent service, appreciate the opportunity you gave, care for everyone's welfare & goal motivated for
our progress in my personal as well as the company.

Why we should not hire you?

I don’t see any reasons why you shouldn’t hire me. I am equipped with the necessary skills to be a good
call center agent.

What are your areas of improvement?

My areas of improvement are my English fluency, I need to boost it up for me to express my thoughts and
deliver it perfectly and I believe I can do it while being in this industry, where I can learn and practice
English language every day.

What is your greatest dream?

My greatest dream is to see myself working on your company, to be financially stable, having a saving
account, buying myself my wants and need, helping my family from their needs and be able to provide
them what they deserve.

How do you see yourself five years from now / Career goals?

I am interested in making long term commitment to my next position. Well, I see myself still working in
this company with higher position at the same time with higher salary. I believe that if I do my work with
excellence, future opportunities will be inevitable to open up for me. I mean if I perform my job at hand,
future opportunities will take good care of themselves.

What are your hobbies?

My hobby is reading books. I really love to spend my free time on reading books. Aside from gaining
knowledge it really helps me to build my character.

What is your expectation from the company?

My expectation to your company is to be fair by in terms of salary and treating workers the not only good
but the best. And also, I am expecting that working here in your company will give me more knowledge
and improve my weaknesses.
What is Customer Service?

Customer Service is the way of doing the best & excellent which us above the expectation of someone
just to meet the satisfaction of the customers regarding to their concerns and giving the best solution to
the customers complain. It is the act of taking care of the customer's need by delivering professional,
helpful, high-quality service and assistance to them.

What do you understand by EXCELLENT CUSTOMER SERVICE?

An excellent customer service is when you meet the needs of your customers and providing brilliant
solution and be able to provide the best customer satisfaction and experience.

What is your idea of a CALL CENTER?

For me, a call center is the frontline of all customer interactions. It’s the job of all call center agents to
listen and understand customer concerns while also providing helpful information. At the end of the day,
customer service call centers need to create satisfied customers with every call.

Why do you want to work in a call center?

I'd like to work in a call center because I believe that I have the skills to match the ones needed for this
job. BPO is the best industry where I can showcase my skills and ability. A platform that gave equal
opportunities for graduates, undergraduates and even young and old people. An industry where I find no
discrimination and addresses everyone's talents and characteristics. I'm pretty sure to myself I'll be proud
to be a member of this company.

What makes you qualified to work in a call center?

Well, I can say that I am qualified to work in a call center because I possess a qualities which makes one a
good call center agent. I am very flexible; I don't have complaints with shift work or working at nights and
with split days off. I am willing to learn, and I am not intimidated with learning new things. I am very
patient, and I know how to deal with stress. I believe that these qualities make me qualified to work in a
call center.

How to handle IRATE CALLER/CUSTOMER?

Well, I think the best way for me to do to handle an IRATE CUSTOMER is to focus on providing quality
service by letting the customer vent out or rant their frustrations. Second is sympathizing with their
concerns. And last, provide or present a viable solution to their problem and give them an assurance that
their problem will be resolved in no time.
Explain how you handle negative feedback from angry clients.

To handle negative feedback from angry clients is to always think positive and take those negative
feedback as motivation to do better and to improve the services you provide and will effectively lessen
bad calls.

How do you keep yourself motivated?

Every customer is different and their situation unique. Although the job may seem similar on a day-by-
day basis, every call presents an opportunity for you to shine and personally make the difference to the
next customers. Employers know that nobody can maintain their top level of motivation around the clock,
and they don't want to hear that you are always perfect. What will interest them are the strategies you
have come up with to recognize when your energy is dropping and bring yourself back around.

How would you describe color red to a blind person?

-Describing the physical appearance of color red to a blind person will be useless so I will use my emotional
perspective towards it. I see red as a color that symbolizes love, adore and passion. For some, red is hot
and vibrant and for some is sweet and fragrance.

Achievement this year?

Even though I didn't achieve something this year, I'm thankful that my family is safe from covid19 we
know that it's hard to get sick in this time of pandemic, because of financial issue. Still, I'm glad that we
are safe.

How did you get here?

I get here because aside the fact that I need I work, I get here because I want to be part of your growing
company and I want to learn more about this industry.

Do you have any questions to ask?

Thank you for giving me this opportunity. I would like to know the for job set up, job location and salary
scales for this job in your organizations?