BTEC HND IN SALES MANAGEMENT

COVER LETTER FOR SALES ASSISTANTS

SYLVIA POTTERS
LANCASTER, PA
SPOTTERS@EMAIL.COM

September 8, 2021

CARRIE SWINDOLE
HAVERS DEPARTMENT STORE
246 HAVERS LANE LANCASTER, PA 13579

DEAR MS. SWINDOLE,

I'M WRITING TO YOU TO APPLY FOR THE SALES ASSISTANT POSITION AT HAVERS
DEPARTMENT STORE.

I'm a sales assistant with over two years of experience working in retail settings.
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Helping customers find products to fulfill their daily needs is a passion of mine. During my retail career, I've
also developed skills in organization, collaboration and customer service.

I began my career in the retail sector in 2020 as a cashier at Save Today Market. During my time there, I quickly
acquired the skills needed to interact with customers and secure sales. Later that year, Save Today Market
promoted me to a sales assistant role due to my ability to surpass customer expectations. Being a sales assistant
has allowed me the chance to interact with customers on the floor and learn how to answer their questions
effectively. I'm eager to bring these skills to Havers Department Store.

THANK YOU FOR YOUR TIME AND CONSIDERATION. I LOOK FORWARD TO

DISCUSSING THE POSITION FURTHER IN AN INTERVIEW.

SINCERELY,

SYLVIA POTTERS
BTEC HND IN SALES MANAGEMENT

COMPLAINT LETTER

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BTEC HND IN SALES MANAGEMENT

EMAIL TO YOUR BOSS

Subject: Concerns regarding my colleague's job performance

Dear Ms. Thompson,

I'm writing to you because of my growing concerns regarding the performance of our new customer service
representative, Marvin Burke. Although Marvin is a positive and welcome part of the office, he struggles to
effectively conduct some of his responsibilities. His poor performance has caused us to lose two clients within
the last month. I fear that number might only increase if his methods do not improve.

A month ago, Marvin neglected to handle a customer query, which eventually resulted in our company losing
that client. Last week, we lost another client after Marvin did not direct that client to the proper resources or
reach out to a co-worker about the best way to address the customer's concern.

I believe Marvin would benefit greatly from additional customer service training sessions that explain very
clearly our company's protocols and solutions for various customer concerns. While I don't personally work in
his department, I'd be happy to be available to answer his questions or help him find another employee who can
help.

I appreciate you taking the time to read this letter.

Please email me back if you have questions or if I can be of any further help on this topic.

For your convenience, I've attached the public review posted online by the client whom we lost last month.

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Sincerely,

Andrea K. Shue

777-777-7777

a.shue@email.com