Virtual Assistant

michellecamaealiazas@gmail.com +639462146746 Don V. Robles St. Poblacion 3 Tiaong, Quezon 4325

August 2023

To whom it may concern,

I am writing in regard to the Virtual Assistant vacancy of your Company. With more than 2 years
of experience working at BPO Companies as a Call Center Agent, Care and Technical
Department and 6 months up to present as a Virtual Assistant, I have become a results-driven
professional with significant experience in the development and execution of winning customer
service strategies in the advancement of top-level corporate objectives. A dynamic representative
with a commitment to excellence for advancing successful business initiatives, leveraging core
strengths, and working diligently to ensure peak operational performance. I believe these skills
and my ability to foster constructive learning environments make me an ideal candidate for this
role.

Some highlights from my current and past experiences include:

• Acted as the first point of contact for the multi-support team servicing customers with multiple
needs.
• Spoke clearly and politely when resolving telephone queries, providing professional,
personalized customer care.
• Employed a solution and customer-focused service model to manage and resolve customer
issues.
• Achieved outstanding improvements in first-time resolution, call abandonment rate, average
call waits time, and call hold time.

Beyond my customer service experiences and virtual management skills, I believe my

enthusiasm makes me a perfect fit to serve as a Virtual Assistant. I am having had a passion for
providing long-term solutions. I am excited by the prospect of working alongside your staff and
administrators to help more of your good company to grow and flourish moving forward.
Attached is my resume for further reference. I would enjoy discussing this position further and
am happy to provide any additional information if needed. Thank you for your time and
consideration.

Sincerely,
Michelle Camae D. Aliazas