Account Manager Job Description

About Atlas Digital

The Atlas mission: “To Help Small Business Owners Achieve Their 4W’s”

4Ws: Your Who’s, What’s, When’s & Where’s -- AKA achieve personal freedom!
Check out this video on our CEO to learn more:
https://www.youtube.com/watch?v=XCzZvpyVP2U

We not only guarantee the best results for our clients. Our goal is to become a
long-term growth partner that helps them build their dream business and develop
their personal freedom.

This mission also applies to our own team. We are 100% remote, and we encourage
our team to work from anywhere in the world and develop their own 4W’s!

Atlas is most productive when our teammates are fulfilled, challenged, and striving
to hit both professional a ​ nd​ personal goals. We are A-players who show up for both
with full force, living an integrated lifestyle defined by nothing less than excellence.

Our #1 Core Value: Be Responsible

Not as in, “​ be responsible adults”​...because we most certainly are not. But as in, ​Take
Responsibility​. For yourself, for your clients, for the wins, and especially for the
failures. We own mistakes, and use them as an opportunity to get better. The only
two words you will never hear at this company are “fault” and “blame.”

If this culture does not resonate with you, please do not bother applying.

Job Description

Account Managers are the liaisons between the agency and its clients. They are the
primary point of contact -- handling all day-to-day client interactions, as well as
managing the projects and correcting issues as needed to ensure client success.
They are committed to providing top-quality service and exceptional results above
all else.
An Account Manager is simultaneously an agency representative, project manager,
and most importantly, c​ oach​. We are NOT looking for “yes-people”, who do anything
the client asks without critically examining whether it’s actually in their best interest.

We are looking for c

​ oaches -​ -​ ​marketing personal trainers. We need people who feel
comfortable saying, ​“no we won’t do that, and here’s why…”​ to a misguided client
request, and then coaching them towards the best course of action. Our Account
Managers are able to call clients out when they fail to meet expectations or behave
against their own self-interest, all while maintaining a positive relationship based on
mutual respect and a shared goal of client success above all else.

Atlas can give you the requisite marketing knowledge for the role; we cannot give
you the right attitude and mindset. If you are unable to think critically, have crucial
conversations, or set clear expectations, do not bother applying.

What This Job Entails

❖ Managing a book of clients, serving as their primary point of contact via email,
call text, and video call
❖ Maintaining and developing client relationships based upon mutual respect,
high-quality service, expectation setting, and coaching
❖ Using the company core values to guide independent decisions about client
accounts
❖ Continually innovating new methods to improve client experience, results and
retention
❖ Managing the entire client life-cycle, including launch calls, check-ins, billing,
and offboarding calls
❖ Upselling clients on relevant products
❖ Collecting client feedback and passing it along to the team to drive constant
improvement
❖ Full-time position: between 35-45 hours a week depending on tasks
❖ Starting Salary: $4000 USD/mo

Required Skills
❖ Most important is a positive attitude -- you see client dissatisfaction as an
opportunity, not a burden
❖ Exceptional interpersonal, verbal, and written communication skills in English.
This is a must.
❖ Driven, competitive, and confident with coaching others and setting
expectations
❖ Strong attention-to-detail, time-management, and organizational skills
 ❖ At least a basic knowledge of digital advertising fundamentals, with a keen
interest in learning more
❖ Ability to multitask and prioritize under ever-changing needs and schedules
❖ Proven project management skills with an emphasis on quality control
❖ Self-starter -- you are comfortable working 100% remotely, managing projects
and meeting deadlines without direct supervision
❖ Coachable -- you are excited to participate in ongoing training and constantly
push yourself to get better and better
❖ Team player -- you are able to collaborate with a small team, ask for help
when needed, and delegate tasks
❖ Relational -- you get excited at the prospect of building long-term
relationships with clients and coaching them towards success
❖ Proactive -- you strive to get ahead of a problem, instead of waiting for it to
become a full-blown fire
❖ Data-Driven -- you are able to use data to diagnose client problems and
deliver accurate solutions

Required Experience
❖ 2+ years of customer service/coaching experience
❖ Direct Response Marketing experience, highly preferred
❖ Previous experience with remote working softwares preferred, including
Asana, Slack, Zoom, etc.

Benefits
❖ Remote position (work from anywhere in the world)
❖ Competitive pay (performance-based commission with high earning
potential).
❖ Access to world-class training and education in advertising / marketing
❖ Laid back, yet professional vibe
❖ Unlimited leave
❖ We’re a quickly growing company that favors promoting internally -- huge
opportunity for upward mobility

How To Apply

If you are interested in this position, please fill out an application at the following link.
Our team will review your application and get back to you shortly. We look forward
to hearing from you!

https://atlasdigital.typeform.com/to/W7UHIV