Cover letter

Omnia Menshawey

Dubai Internet City

0529639553

Omniamenshawey.hilton@gmail.com

Dear Sir/ Madam

I am currently residing in Dubai on the capacity of Learning and Development Senior Executive; I
have an extensive experience in people development. Working closely with customer service
representatives, sales team have enabled me to tackle customer’s needs and concerns in my
designed training programs. I have been equipped during my past experience with hospitality
industry to address customer needs, maximizing customers’ satisfaction and build bridges and foster
long terms relationships. The reason I am urged to offer my cover letter at your respective
organization is my personal urge for a dynamic career change that would tap in to my professional
background as a learning and development specialist. I believe i can contribute to the success of
your Customer Service/ Sales team by bringing my professional experience from where I have
practiced and excelled with Hilton Hospitality Industry.

 My greatest asset lies in my people management skills, I am more able to establish solid and
trusting relationships through exceptional communication and interpersonal skills.
 I am able to balance multiple tasks within fast paced, deadline-driven and customer facing
environment.
 I am very organized and determined person who likes working in a busy productive
environment
 As i have genuinely enjoyed mentoring and training customer care/sales team, i take great
pride in improving the skill level of everyone around me and I know what it takes to help
motivate a team.
 Being resilient, I enjoy good negotiation skills which drives me to do whatever it takes to
settle down for what I deserve or for the benefit of my company/ team members
 I can utilize a superior communication, presentation and time management skills to achieve
highest customer relationship retention

with my passion to showcase my above mentioned skills and expertise and ensuring to carry on the
highest quality to customers satisfaction/retention, i would welcome a chance to meet you in person
and provide credence to my claims . i am available for an interview at your convenience. I appreciate
you taking out the time to review my application.