Rienalyn J.

Lagarde
Dubai Investment Park, Dubai, U.A.E

Telephone: +971 569 351 890

Email: rienlagarde@yahoo.com

For the attention of: Ms.Sawsan

Dear Madam,

I am writing to outline the skills, knowledge and expertise I have gained within the customer service industry
and the commitment I have to delivering an exceptional customer service at all times, whilst adhering to set
deadlines, targets and business objectives. I believe I possess the required capabilities and vital expertise
necessary to make a very significant and beneficial contribution to your organisation.

I am an extremely hard working, highly self motivated and driven individual. As you will note from my
enclosed CV, I have been working as a telephone operator and Hostess at Yassat Gloria Hotel since 2013,
where I am responsible for meeting / greeting guests, showing them to their tables and advising on menu
choices. In addition, I make sure that all orders are delivered within set timeframes and to a high quality
standard and take payments.

Problem resolution is part of my role and if I am unable to help, I escalate the same to a relevant member of
staff. I also gained valuable experience as Guest Relation Officer and Front Office staff for a period of three
months for the same hotel. This role involved escorting guests to the ballrooms, meeting rooms and guest
rooms as well as maintaining accurate record details. Other experience has also been gained as a
Receptionist, Sales Associate and within packing.

I am also highly qualified and hold a Bachelor of Science degree in Hotel and Restaurant Management.
Professional development is very important to me and as such I have undertaken a wealth of course,
including Food Safety & Sanitation, Bar Exposure, Hotel Operations and Human Resources Management,
among others. Throughout my experiences to date, I have developed a wealth of transferable skills,
including exceptional time management, organisation, planning and communication.

Committed to delivering an exceptional customer service whilst adhering to set deadlines, targets and
business objectives when working as a receptionist,telephone operator and hostess. Works well on own
initiative with a high level of self responsibility and plays an instrumental role within a successful and
productive team. Possesses excellent problem solving, time management, organisation, planning and
interpersonal skills, using communicative abilities to formulate and foster beneficial relationships at all levels.
Remains calm under pressure and thrives in a challenging working environment.

I am now looking for a challenging and rewarding new role, where I am able to put my capabilities and
expertise to best use with the opportunity to expand on these even further; please do not hesitate to contact
me on +971 569 351 890 to discuss further.

Yours faithfully,

Rienalyn J. Lagarde

enc.: CV