POSSIBLES QUESTIONS FOR RECEPSIONIST – FRONT DESK

Tell me about yourself

why do you want to be a hotel from recepcionist/ Desk Agent?

I am a hard-working, I have estudied the job description in detail and believe I have all the
skills, competencies and experience required to perform the role of receptionist to an
excellent standard. I have a keen eye for detail, I understand that the role of receptionist
means be the first point of contact for your customer and clients.

I Believe I have the necessary customer service skills, the organizational capabilities and the
communication and interpersonal traits to make sure all visitors to the hotel have a
memorable and enjoyable experience which will service to encourage them to revisit the hotel
in the future!

What are the most important skills and qualities needed to be a hotel receptionist?

In my experience as receptionist there are 8 very important skills and qualities needed to be a
great receptionist. You need, above all, exceptional genuine CUSTOMER SERVICE SKILLS where
you respond to the needs of hotels customers.

You also Need a FLEXIBLE approach to your work, be ADAPTABLE & AVAILABLE every time
that the company need you, have a CALM and PATIENT approach to dealing with customer
queries, and also be able to competently DEAL WITH COMPLAINTS as and when they arise.

Finally, you have to have an awareness of hotel COMPLIANCE & SAFETY REGULATIONS. Be
able to MULTITASK.

. They allow access to other employees, answer phones, transfer calls, schedule appointments,
answer questions, give directions and manage the flow of traffic in the office. It is the front
desk receptionist who greets anyone who enters the building.

Communication is critical for hotel front desk and guest service employees. They speak with
guests in person and over the phone all day, so it is important that they speak clearly and
maintain a positive tone.

customer service skills

sensitivity and understanding

to be thorough and pay attention to detail

patience and the ability to remain calm in stressful situations

the ability to work well with others

excellent verbal communication skills

administration skills

the ability to understand people’s reactions

to be able to use a computer and the main software packages competently

Why do you think we should hire you?

Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident
that I am the best candidate for this job role. It's not just my background in the past projects,
but also my people skills, which will be applicable in this position.

Operate the Telephone Exchange, transferring calls to the requested extensions.

 Provide services to the public that requests information, giving precise guidance.

 Send, receive and distribute faxes to the people or departments to which they are
addressed.

 Confirm the daily attendance of the employee for the payment of the allowance.

 Receive correspondence and messages addressed to the company and deliver them to
employees / departments

corresponding.

 Manage the sending and receiving of packages from DHL (International) and Harry Heinsen
(National).

 Control and sale of coins from the coffee machine.

 Inventory control of printing paper.

 Organize, update and decorate the employee mural on a monthly basis.

 Send Birthdays email (a monthly summary and daily birthdays).

 Decorate the work area of the collaborators who have their birthday every day.

 Keep the company's Contact Directory updated.

 Complete employee birthday and vacation forms.

 Deliver checks to suppliers.

 Receipt and delivery of supplier invoices.

 Confirm and notify employee attendance on weekends and holidays for weekends.

personal transportation.

 Sending emails about activities and key dates during the year.
 Control and inventory of the Reception first aid kit.

 Collaborate with the Human Resources department when necessary.

 Maintain order at the reception.