What Is Good Customer Service?

making sure the customer is happy. satisfied with the product or service provided, and with
the sales, delivery, installation, use, and other components of the purchasing process.

Elements of Good Customer Service

Product Awareness:  having a thorough knowledge of the company's products is vital for
providing strong customer service.

Attitude:  Greeting people with a smile or friendly hello can make a big difference in a retail
store. For any customer service position, in-person or by phone, a friendly and patient attitude
is important.

Efficiency: Customers value a prompt, effective response. Have you beaten productivity

goals, cut down on response time, or reduced the need for follow-up calls? Anything you’ve
done to be more efficient in your job is worth sharing with your interviewers.

Problem-Solving: customers are looking for assistance, and part of good customer service
is fixing problems and answering questions. 

What is customer service?

I would define customer service as helping customers handle issues, helping them find the
product they want, and doing my best to have them leave the store or finish the call pleased.

What does good customer service mean to you?

Good customer service means having a thorough knowledge of my inventory, experience with
the products, and being able to help customers make the best choices for them. I should be
fully aware of their benefits, features, and performance, and could make knowledgeable
recommendations to customers.

Why do you think you'd be a good fit with our company?

 I have the ability to prioritize work and work under time constraints
 Experience in critical thinking, and problem-solving
 Ability to work with multiple personnel under minimal supervision
 Fast adapting to changes
 Good knowledge in IT and Microsoft office pack
 Can work for long hours Day shift or night shift in case you have clients in different time
zone.
 Fresh mind, able to get lot of information, doing training, learning new languages.
Why do you want to work in customer service?
- I am in customer service for at least 3 years now. Doing my best and making clients
happy give me a great satisfaction.
- Customer service is one of the few roles that keeps a person between technical stuff
and clients. So, you keep yourself updated of the market change and the technology
development.

Tell me about a time you had to deal with a difficult customer, and
how you handled it.
- Our client here doesn’t like the company that I work for, so supervisors on site give us a
hard time always. Especially when it comes to signing ticket, they tries to cut the
maximum. So, we have a paper called FSQ = Field Service Quality, he puts a mark of
excellent, satisfactory, poor or failure for the personnel, communication and equipment.
- By the end of the job we have to get it signed with the job ticket. I always start with the
FSQ, the purpose of this is to persuade him that I did a great job without any mistake,
we kept him informed of everything, and the equipment get the job done.
- All this to make him realize that we did everything that we were suppose to do, so when
it comes to signing the job ticket, he will feel guilty if he tries to reduce the cost amount.
Like this the client is satisfied and my boss is happy.

What would you do if you did not know how to help a customer?
In normal life this happen, there is always some situations that no one ever expected, but it
didn’t occur to someone else, it had to be me, I always keep calm, inform my direct
supervisor, trying to check everything with him, checking manuals, following the instructions,
calling colleagues, get in touch with RTOC real time operations center to find a solution or
trying another tentative to have a lot information for helping them to open an investigation
about the case. The results will be shared with the staff in all the locations

What are two or three qualities a person needs to deliver strong

customer service?
I believe it's important to be friendly and warm with customers to leave a good impression.
Doing so also can prevent rudeness, anger, and other negative emotions from taking over the
experience. However, I also believe that it's important to solve issues quickly. Efficiency is
also a priority.

What would you do if a customer said you were taking too long to
handle an issue?
I always try to avoid that feedback by giving customers update about the situation, explaining
what I’m going to do to solve the issue, this will keep his mind busy,
But if I got this feedback, I'd start by acknowledging it without getting defensive. I'd probably
say something like, "I apologize that this issue is taking longer than anticipated to resolve."

I could call the customer back, provide an update by email, or do something that will free up
the person's time. That’d help the customer end the interaction satisfied.