YESENIA CUEVAS

yeseniacuevas500@yahoo.com |224-518-8617
https://www.linkedin.com/in/yesenia-cuevas-b28286146/

SUMMARY OF SKILLS
• Skilled administrative assistant with three years of experience in Higher Education
• Excellent written and verbal communications skills
• Proficient in all Microsoft Office Applications, Cisco, and Smart Sheet
• Bilingual – fluent in English and Spanish
• Certified Mental Health First Aider

EDUCATION
National Louis University Chicago, IL
Bachelor of Arts Communications Spring 2021
4.0 GPA
Completed coursework in:
• Professional writing
• Effective Speaking
• Multigenerational Workforce
• Workplace Leadership
• Project Management

WORK EXPERIENCE
National Louis University- Marketing Department Chicago, IL
Call Center Receptionist Nov 2020-present
• Operate all incoming phone calls for the university and ensure proper transfer to departments.
• Answer questions regarding the university.
• Manage student accounts and complied with FERPA Policy.
• Provide additional information to students about NLU campuses and departments.

National Louis University- Enrollment Department Chicago, IL

Front Desk Assistant Sept 2018-July 2020
• Answered queue calls for the Undergraduate Transfer line and documented calls.
• Responded to student inquiries via email and phone.
• Created and modified Enrollment Master Schedule.
• Conducted tours of university to students.
• Helped manage monthly expenses.
• Prepared informational packets to be sent to inner campuses.
• Maintained office supply inventories.
• Assisted the Enrollment Director and Department Chair(s)/Directors with special projects and events,
such as open house events, student and faculty orientations, etc.
AWARDS, ACHIEVEMENTS, AND PROFESSIONAL EXPERIENCE
National Louis University Chicago, IL
Communications Quarterly Publishing/Media Intern Jan 2021-March 2021
• Pitched stories for magazine
• Created an editorial calendar
• Contributed written pieces
• Conducted interviews with WGN’s Tom Barnas and WXRT’s Lin Brehmer.
• Edited and published professional writing work.

National Council for Mental Wellbeing Chicago, IL

Certified Mental Health First Aider Jan 2021-Jan 2024
• Certified to assist and intervene in a Mental Health Crisis

National Louis University Chicago, IL

Safety Committee Member Dec 2018-March 2020
• Developed the National Louis University Emergency Guide

National Louis University - Enrollment Department Chicago, IL

Party Planning Committee Jan 2019-March 2020
• Collaborated with the front desk team to host events and parties.
• Volunteered in organizing and decorating multiple Open House events.