Types of Jobs in Hospitality and Tourism

This vocabulary will help you a lot when you are searching for jobs. You can go online or
read your local newspaper and look for these job titles!
Jobs at Hotels and Resorts

 Bellhop, baggage handler — This is the hotel employee who will open the
front door for guests and carry their bags to their rooms.

 Concierge, receptionist — This is the hotel employee who is always at the front
desk. They welcome all the guests, give out room keys, help guests make
reservations and take payments for reservations. They need to be very friendly
and polite, and they need to be able to answer any questions that guests might
have.

 Maid, housekeeper — The main job of these hotel employees is to keep the

hotel rooms very clean. They visit the hotel rooms every day to keep them clean
and neat. When a guest checks out of (leaves) their room, the housekeepers will
go to the room and prepare it for the next new guest who is arriving.

 Janitor — These employees are responsible for cleaning everything outside of

hotel rooms. They sweep floors, clean common areas where all the guests can go
(like the dining room and lobby) and they take care of all the garbage in the
hotel. They will make sure the trash cans in the hotel are empty, and they often
do some more difficult cleaning jobs.

 Bartender — Many hotels have bars so their guests can relax and talk. The
bartender will serve drinks and sometimes some food to the guests in the hotel.
This employee needs to know lots of vocabulary for drinks, especially cocktails.

 Host/hostess — Many hotels also have a restaurant where guests (as well as
people who are not guests) can eat. The host or hostess is always standing near
the front door of the restaurant to welcome anyone who wants to eat. The host or
hostess will help people make reservations to eat on the phone and in person.
They will also help people find seats at tables in the restaurant.

 Server, waiter/waitress — These jobs are all the same. The job is to serve
customers who are eating at the restaurant. They need to know all the vocabulary
that is on the menu so they can take orders.

 Busboy — The busboy makes sure that tables are clean and ready for customers.
When people have finished eating and leave the restaurant, the busboy will go to
their table to clean and prepare everything for more people.

 Chef/cook — The chef or cook will stay in the kitchen and prepare the food. If
the food is extremely delicious, sometimes customers will want to meet the chef!
Then the chef should go to the dining room and be friendly with the customers.
 Groundskeeper — A groundskeeper’s responsibility is to take care of all the
plants outside the hotel.

 Maintenance worker — If anything stops working in the hotel and needs to be

fixed, the maintenance person is the one who will fix it.

 Manager/supervisor — Managers and supervisors are the ones who make sure
everything goes well at the hotel. They hire employees, teach new employees
how to do their jobs and make sure that guests are happy.

 Event planner — Hotels have a lot of space and places for people to stay, so
people often have big events at hotels. For example, there may be big business
conventions (meetings) and weddings. The event planner must make sure the
hotel is ready for these events.