1.

The HR function is responsible for the undertaking some of the organizational objectives to ensure
that they are attained. Some of the organizational objectives that the HR function should achieve
include building organizational capability, job design, staffing roles, performance assessment
objectives, promoting employee engagement and developing careers (Truss, 2008). In regard to
building organization capability, the HR is responsible for the maintenance of a human capital in the
organization and hence they act to ensure that the performance of the recruited people is measured
and contributes to the organizational goals (Truss, 2008). The HR delivers the role of organization
and job design to ensure that all the business operations are well catered for. The HR function
develops job positions and the requirement for every position based on the organizational
operations.  Staff contributes to the organizational goals.

The HR functions facilitate the operations for the attainment of the organizational objectives by
providing the staffing needs. The HR is responsible for measuring the performance of the workers.
This is attained through continuous appraisals and basement where performance of a staff is
compared against the set targets and organizational objectives (Noe, Hollenbeck, Gerhart, & Wright,
2017). In addition, the HR function is responsible in promoting cordial relations between the
employee and the employer. This contributes to employee engagement and ultimately leads to
attainment of the organizational objectives. Employees in the organization need to improve their
knowledge and skills in order to provide solutions to the emerging challenges in the organization
(Noe, Hollenbeck, Gerhart, & Wright, 2017). In light of this, it is the role of the HR function to provide
the workers with the chance to gain skills and knowledge through various learning and development
programs.  As the HR function promotes skill development, they help in the attainment of the
organizational goals by empowering the workers.

As the organization matures, the HR practices also changes. The HR function is noted to have three
different states in the evolution cycle. The first level is the business function, which then changes to
business partner and then the strategic partner (Maheshwari & Vohra, 2015). At the business
function level, the HR function is at the very least. The HR is responsible for the management of the
employee’s data, facilitate the payroll, and ensure there is attendance and adherence to the HR and
company policies. This function is largely based on personnel management and emphasizes on
compliance and employee management through proper records. The HR function then evolves to
the HR business partner (Maheshwari & Vohra, 2015). At this stage, the HR role is ensuring that the
existing business needs are met for the organization to grow (Marler & Parry, 2016). At this level, the
HR role function changes to competency based, employee development, and approaches of
organization design. This may also require formalizing the organizational structure. The third level of
the HR function is the strategic partner (Maheshwari & Vohra, 2015). At this level of evolution, the
HR is viewed by the organization as a strategic business partner. As such, the HR function has to
provide roles that are focused on attainment of the leadership positions as opposed to the normal
operational duties. At this stage, the HR is responsible for the identification of the needed core
competency and aligns the employees to the common set objectives. The HR also plays a role in
militating against the risk through succession planning and identification of top performers. The
Saudi Arabian companies have exerted efforts to grow toward the strategic partner level of the HR,
especially the multinationals operating in the country.
  1.2

Three major change management theories that explain the process of modification are Action
Research Model 1945; Lewin’s Three-Step Model 1945, and Kotter’s Strategic Eight-Step Model
(Kotter, 1996) (Hayes, 2018). The Action Research model is a combination of behavioral, attitude
change, and testing the change method being applied. In the first part of the change process, there
must be an action with the ultimate objective being to cause a change (Hayes, 2018).  The second
part is the application of the different frameworks in order to determine whether really the theories
are really working (Hayes, 2018).  It is essential to note that the process of action starts with
diagnosis of the need for the change, then introducing the required change through intervention
before evaluating the effects of change. The theory is in line with the three staged Lewin’s model.

The second theory of change is the Lewin’s model, which is a three step process that leads to
effective change management. The first step is the unfreezing, action, then freezing (Hayes, 2018). 
This model states that if the three steps in a change management are not followed, then the change
will not be long lived. This model states that for the change to be permanent there is a need of
dismantling the current before moving to the future (Hayes, 2018). The change from the unfreezing
to the freezing stage is necessary as it helps the people to accommodate the change. This is common
for the Saudi Arabian culture that is commonly considered conservative to change and failure to
acclimatize the workers leads to resistance to change.  Kotter’s model is an eight step process that
was developed to be used at the strategic level of the organization to make a transformation in the
entity (Hayes, 2018).  Every phase takes specific amount of time and errors committed in the process
may have an impact on the success. The eight steps in Kotter theory start with the review of the
status quo, interventions, dealing with resistances, rewarding the people due to disruption with the
final step being demonstrating a relationship between the behavior and change.

A Lewin’s model can be used in implementing change in an organization. For instance, if the
organization is conducting automation, the three phases gets exhibited for a successful take over.
During the unfreezing it entails the creation of the perception of change that the firm needs (Hayes,
2018).  For instance, during the automation process, the management should demonstrate to the
workers the need for change (Hayes, 2018).In the changing phase, the organization implements
change by launching the new system. The refreezing phase encompasses solidifying the change by
promoting adoption to the new norm. This may entail training staffs on the new system.

 1.3

In the HR department, ethics and professionalism are essential in daily undertaking of the
organization. In this case, practitioners in the HR function have to demonstrate the highest level of
integrity when making decisions in order to build a culture of trust as well as transparency. DeCenzo,
Robbins and Verhulst (2016) notes that the HR function is responsible in promoting and facilitating
fairness and justice to all the employees in the organization. In doing this, the team will be creating
an environment that encourages personnel to work to their fullest potential and have greater
productivity. There are several reasons for the HR function to practice professionalism and adhere to
the ethics. First, this is essential as it helps the organization to be compliant to the law. Concerning
this, if an organization breaches the employment ethics, it leads to legal suits, which have an effect
on the company. If an organization is said to breach the ethics, the issue is likely to be reported
victim s to the Equal employment commissions and other regulatory entities (DeCenzo, Robbins and
Verhulst, 2016). Companies that have comprehensive ethics programs and adhere strictly to the
professional tenets avoid the huge costs that are associated with discrimination at work, hostility at
the work places, thereby lowering the cost of litigation or out of court settlements.

By acting with professionalism, the organization is able to safeguard the reputation of the
organization. In the business world, any issue concerning non-compliance to ethics spreads very fast
to the news and other watchdogs thereby affecting the business reputation (Collings, Wood &
Szamosi, 2018). Adherence to professionalism and ethics helps to keep the employees loyal to the
firm. This also conveys huge benefits to the employees as it creates a sense of belonging and value.
Employees gain more confident when they are treated professionally and in an ethical manner,
thereby promoting greater productivity (Collings, Wood & Szamosi, 2018). It is essential to note that
loyal employees become company ambassadors as well as company’s product champions. They
market the products to the friends, family members, and other acquaintances over the years. This is
common in Saudi Arabia where people live in communities and bad reputation has a huge impact on
the company sales.

2.3

The HR objectives are delivered through the utilization of models. Depending on the size of the
company, the needs, HR strategies that are deployed using different approaches.  There are a few
models that are used that explain the process of HR delivery in an organization. These models
include generalist model, Ulrich three legged model, shared services, outsourcing, or consulting
(Harrop, 2017). Each of the models has its merits and demerits. Shared services are one of the
renowned models that are used by organizations to deliver the HR objectives. Organizations may
choose to implement the model in different ways. The adoption of the shared values has numerous
benefits including the rise in the organizational efficiency and handling of the HR administrative
processes (Harrop, 2017). By applying the shared values, it becomes possible to conduct workforce
planning and other processes.

For an organization that is contemplating to use shared services, it is essential to consider the
approaches of change management process. This includes the decision making process and develop
career progression map that will allow the continuous HR functions. It is essential to consider the
robustness of the measures of performance that are set up to ensure that there is a delivery of high
quality HR services (DeCenzo, Robbins & Verhulst, 2016). Implementation of the shared services
requires robust measures that will measure the efficiency in delivery of the HR services. In addition,
delivery of the shared services in HR function also requires a change in mindset on how employees
and line managers treat the customers and services. There are several advantages of the shared
values model of HR objectives delivery. First, the shared values help agencies to focus on the mission
and hence bring consistency in HR practice. It is applied even in the lower cost based organizations.

Shared values also help in faster decision making and promote the consistency of the data. In
addition, it helps to have an improved user experience (DeCenzo, Robbins & Verhulst, 2016). In
addition, it is appropriate where there is reduced technology footprint and maintenance and
security vulnerability. Further, shared values addresses the legacy system issues and helps in easier
record retention. However, the shared values have its demerits. First, the data is not standardized
across the agencies. Secondly, there are too many legacy systems in change.  The shared values are
not supported by the leadership (DeCenzo, Robbins & Verhulst, 2016). Some of the shared services
for many organizations include back office operations, IT application development, finance, and
accounting, which has delivered huge savings for the companies that are able to manage risk. The
use of the shared services arises from the fact that some companies are concerned that some of
their operations are very critical to be outsourced. In such cases, companies have opted to execute
the processes on their own by developing captive centers. In the Saudi Arabian business set up,
shared services is not a common practice due to the demerits that are associated with it.

Outsourcing is another method of delivering HR objectives is through outsourcing. Outsourcing

encompasses having a job done by a third party as opposed to the internal employees. Outsourcing
as a method of HR service delivery has become a common practice (Abdul‐Halim, Che‐Ha, Geare &
Ramayah, 2016). Many organizations have resorted to outsourcing as a method of cost reduction. In
this case, many businesses are streamlining their business functions. This involves the process of
implementing changes to the internal service delivery model. Outsourcing may be conducted in
whole or in part. There are different aspects that should be considered in outsourcing (Abdul‐Halim,
Che‐Ha, Geare & Ramayah, 2016). First, the issue of risk management is a major consideration in
outsourcing. Some of the common risks that come with the outsourcing include reputation,
strategic, financial risks, legal risks, and loss of information security. Therefore, once the executive
management have decided on the use of outsourcing as a method of HR service delivery, it becomes
necessary to implement a risk management strategy. Another issue of concern for the outsourcing is
the issue on contracting is the issue on tax implications. The movement of business operations and
personnel, particularly involving services that are offered to vendors outside the country may involve
tax implications. As such, it is always essential for the management to make considerations of the
tax implications. Outsourcing is commonly applied model in the small businesses in Saudi Arabia.

Culture change management is an important aspect when using outsourcing as a method of HR

service delivery. The use of outsourcing as a method of HR service delivery may lead to cultural
change among the workers. This may have a negative effect on the productivity among the workers. 
Therefore, it is imperative to have proper mitigation measures that prevent negative effects due to
cultural change.  The level of support for the outsourcing strategy by the executive determines the
success of the HR function in service delivery. According to Abdul‐Halim, Che‐Ha, Geare and
Ramayah (2016) effective outsourcing in service delivery demands that there is an adequate support
from the executive. The level of support should be both operation wise and financially. Indeed, the
commitment can be more effective when there is a measurement as well as the reward
contributions.

2.4

The HR function is significantly varies depending on the size of the organization.  The HR service
delivery differs for an SME with that of a large multinational firm. Large firms whether private or
public prefer to use an Ulrich model while small and Medium sized businesses apply a single HR
team, use outsourcing approach also rely on the expert advice. Under the Ulrich model as applied by
large multinationals, businesses use it to help in transforming the HR functions by separating the
different components into policy making, administration, and business partnership roles (DeCenzo,
Robbins & Verhulst, 2016). Due to the vast size of the HR department in the multinational
companies, it is essential to separate the HR function into different components.  The first
component is the HR business partner, a section that is tasked with the role of communicating with
the internal customers (DeCenzo, Robbins & Verhulst, 2016). This component of the HR function
helps in connecting the employees, stakeholders, and creditors. Indeed, the HR business partner is
considered as the point of contact between the various members of the organization and within the
Human resource department (Truss, 2008). The change agent is takes the role of facilitating for the
expansion of the business or alter the goals and objectives. The change agent is the Human resource
role that helps in communicating with the organizational changes. It is within this section that an
organization is able to organize for training opportunities in order to learn new skills that are
necessary for a change in the organizational goals.

The third component of the HR function in a large organization is the administration group. Under
this group, the HR is responsible to undertake a spectrum of administrative roles following changes
in the legislation, occupational health, and other labor laws (Truss, 2008). The advocate group of the
HR function helps in championing for the needs of the workers. This section of the HR department is
responsible in gauging the level of satisfaction of the employees in order to improve the morale and
create a positive community in the firm. While the large multinationals are using a segregated
approach in HR services delivery, SMEs use a single team. In this case, a member of the HR function
is required to handle different issues within the organization as long as they are human resource
related.  This is commonly conducted to help in cost reduction. The Saudi Arabian large firms are
laying emphasis on segregation of the HR operations into different operations to help in business
operations. This is commonly realized among the large firms in the country.

While the large multinationals seek efficiency in operation, SMEs focus more on growth through cost
reduction. In addition, SMEs also use an outsourcing approach as opposed to the shared values.
Outsourcing approach entails use of a third party to run some of the HR functions on behalf of the
firm (Harrop, 2017). Some of the HR functions that may be outsourced include hiring and
performance assessment. This approach of HR service delivery is applied to help in reducing the cost
of running the HR department. The HR function in service delivery also varies with the type of the
organization.  For example, small voluntary may apply an outsourcing method due to the cost of
running its business.  For a non-profit organization, there is no need of having a permanent HR
function hence the need for outsourcing. However, for medium sized business in the private sector
may maintain a single team for the HR and also supplement with the experts that are outsourced.

3.1

In the contribution towards the HR function, the main criteria and methods for the evaluation
include the use Key performance Indicators (KPIs), Service level agreements, balance score card and
other metrics (Noe et al., 2017). The process requires setting clear yet appropriate goals for every HR
objective. In the recruitment and selection, the use of KPIs becomes necessary. For instance, a KPI
should be set that measures the average number of the responses for the vacancies, the average
time required to recruit and the average cost of recruitment.  In regard the performance appraisals,
the implementation of KPI is essential, which entails the use of KPIs to measure the percentage of
the employees who are satisfied with the organisational performance as well as determine the
number of days that are lost through the absence (Noe et al., 2017). In regard to training and
development, some of the metrics that should be set in place includes the average cost of training
per every employee, the percentage of the employee undertaking the training and development, the
rate of return for the training and development programs. Indeed, KPI can help the business to
conduct a proper assessment of the business performance, efficiency.

Metrics are also used in evaluation of the performance of the HR function (Noe et al., 2017). For
instance, during the recruitment, the organisation can set the average number of response per
vacancies, percentage of the vacancies filled within a specific period, and the new employee
satisfaction rate. Other metrics are used in staff management such as percentage of the staff
retention after a specified period and the satisfaction survey index. A comparison can be conducted
on the level of remuneration in comparison with what is offered by the competitors. In a balance
score card, the performance of different employees is assessed on different parameters including
attainment of the set target, absenteeism, and other aspects.

Companies also conduct internal as well as external benchmarking in a bid to ensure that their
performance is great compared to what the competitors are offering (Noe et al., 2017). Internal
benchmarking entails making performance a comparison on different areas within the business and
in identification of the best practice. External benchmarking allows the HR department to compare
the performance using the various indicators with other entities (Noe et al., 2017). However, when
conducting external benchmarking, it is essential to deal with issues of confidentiality to ensure that
the business secrets are not released to the public.

Another tool of evaluation is the use of HR balanced score card. The HR department can assess the
performance of the workers by identifying the primary priorities through an analysis of the range of
the valid and valid indicators that relate to the HR deliverables (Noe et al., 2017). Under the
balanced score card, a business should develop a tool that provides for clear understanding, create
value to the HR, assess the success of the workers, their abilities, behaviour, and performance. The
use of balanced score card in Saudi Arabia is common among the companies in the country as it is
considered as more effective and more representative (Alolah, Stewart, Panuwatwanich &
Mohamed, 2014).

4.1

The HR practices determine the outcome of the organisation.  It is expected that an organisation
with ideal HR practices should have positive organisational outcomes. In light of this, various
scholarly research provide evidence that link HR practices with the positive organisational outcomes.
A study by Guest and Conway (2011) is an example of evidence that link the role of the HR
department and the output. The study by Guest and Conway (2011) explores the effect of HR
practices on the level of employee’s commitment and quality of HR in service delivery.  The paper
explored the general hypothesis stating that the effectiveness of the HR practice helps in explaining
the association between the approaches of HR and business performance. The paper adopted the
stakeholder’s perspective claiming that the rate of the HR effectiveness of the senior managers is
strongly related to the organisational outcomes. Further, the paper also built to the concept by
Bowen and Otroff’s that associate’s strong HR system with greater output. The study was conducted
on 237 senior managers, their approaches and a measurement of the outcome in subjective and
objective terms. The analysis confirmed that there is great association between the HR practices and
the higher performance outcome. According to Guest and Conway (2011) in organisations where
there is low levels of agreement and collaboration between the HR managers and operational
managers, there are inferior outcomes. This study was appropriate to make conclusions on the
association between HR practice and outcome. Indeed, the researcher collected empirical data on a
large sample size to come up with justified findings. The findings from this study are backed by the
statistical data that clearly shows an association between the HR practices and positive outcomes
such as greater employee engagement.  As such, the findings are convincing and clear on the
positive outcomes of HR practices such as greater employee retention, improved productivity, and
increased teamwork.

4.2

High performance working is a theorem that emphasises on the approaches that companies should
stimulate greater commitment by involving employees (Jiang & Liu, 2015). The human capital
encompasses the human ability at work as a factor of skills and experiences that people possess
thereby bringing such into projects. The level of commitment and involvement among the workers
influences the organisational performance. Therefore, where there are high levels of commitment
among the workers, the organisational performance is positively influenced. People enjoy working in
instances where there is greater motivation. In line with the high performance working, the CIPD has
enumerated different components that constitute the high performance working. The first element
is a vision that is based on the increment of the customers’ value through differentiation of the
company’s products through a shift toward a customised offering (Jiang & Liu, 2015). This move
helps in meeting the unique needs of the customers. The second component is sound leadership
that start from the top and spreads throughout the organisation thereby creating a momentum
(Jiang & Liu, 2015).   The third part of the high performance working is having a decentralised
decision making process (Jiang & Liu, 2015).  Through this approach, an organisation should base its
decision by involving those who are closely to the customers. To attain this, it is essential to
continuously renew and improve the products that are offered to the customers by development of
the people’s capability at all the levels of the company. Offering a support system is in line with high
performance work practices (Jiang & Liu, 2015). Under this approach, there should be a support
system that includes performance operations, helps in people management processes, and aligns
the goals and objectives of the organisation in a manner that leads to greater trust among
stakeholders (Jiang & Liu, 2015).  In doing this, employees become enthusiastic and show greater
commitment.

High performance work practices propose for fair treatment for those leaving the organisation due
to the needs of the community while outside the organisation (Fu et al., 2017). This is considered as
an essential component of trust even for the customers. Scholars have confirmed that having a high
performance practices motivates employees in a way that they go beyond their job to discover new
ways of accomplishing organisational goals (Fu et al., 2017). The knowledge, skills, and experiences
that workers possess are relevant to the performance of their duties. Employees who have qualities
in higher capacity are able to perform their tasks well and are more innovative. They can also
overcome the challenges that they face since they are more experienced. As a result, companies
enjoy better performances and ultimately contribute to better relations with stakeholders.

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