ID: 19-41776-3

Sec: I
Dept: BBA
Context:

 What are the inputs, processing, and the outputs of UPS’s package tracking system?

 What technologies are used? How are these technologies related to UPS’s business
strategy?
 What strategic business objectives do UPS’s information systems address?
 What would happen if UPS’s information system were not available?

What are the inputs, processing, and the outputs of UPS’s package tracking
system?

The technologies that they used are: a device which is called Delivery information
acquisition device (DIAD). UPS’s also uses bar code scanning to keep track of the shipment.
They also handle internet orders, laptop repairs and x-ray machine installation.

What technologies are used? How are these technologies related to UPS’s
business strategy?
The company’s strategy is to have the best service but in the lowest price. So by using those
technologies in their company, they are confident that they are having the best service because
the technology they use assures them. Through its automated package tracking system,
UPS’s can monitor the packages throughout the delivery process. Information allows UPS
and its customers to always know where a package is. If the technology were not
available, then UPS would, as it has through most of its history, attempt to provide that
information to its customers, but at higher prices.

What strategic business objectives do UPS’s information systems address?

The strategic business objective that UPS information system address were provided best
customer services to the customers. Every year UPS spend more than $1 billion to maintain
high level of customer services. UPS also focus on improve the efficiency of the performance.

What would happen if UPS’s information system were not available?

If the technologies were not available the UPS’s business was not able to
track the shipment and if the technologies were not available, it will make the work of the
employees of the UPS’s company harder.