DPB5033

Chapter 1
Introduction to
Organizational Behaviour
Prepared by:
Asmiza Bt. Osman
Commerce Department
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 AFTER STUDYING THIS CHAPTER AND

OBJECTIVES
LISTENING TO MY LECTURE,I HOPE THAT
YOU WILL BE ABLE TO:

1. Define management and its function

2. Discuss the management roles and skills
LEARNING

3. Explain the term organizational behavior

(OB).
4. Identify the importance of OB studies
5. Determine the 4 discipline that contribute
to behavior studies
6. Know the 3 levels of analysis in OB model

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 Define
Managerial management & Define dependent
Roles function variables
independent

Concept
Chapter 1 Level of
of OB Intro to analysis in OB
Managerial OB model
Skills

Level of
Define OB 4 disciplines Challenge & analysis
contribute to Opportunities
OB managers apply
OB Concept
 Challenges and Opportunities for OB
Responding to Economic Pressures
Responding to Globalization
Managing Workplace Diversity
Improving Customer Service
Improving People Skills
Stimulating Innovation and Change
Coping with “Temporariness”
Working in Networked Organizations
Helping Employees with Work-Life Conflicts
Improving Ethical Behavior