Professional Documents
Culture Documents
Ed Evarts
The first thing is that not all complaints are a complaint from the person being
impacted. It could come from your own observations of the behavior of
others, or it could come from a third-party--a coworker, someone who's
observed the behaviors of others that they deem inappropriate. So keep in
mind that a complaint isn't always from the person who has been impacted
but might be through your own observations or through the observations of a
third-party.
The second thing you want to keep in mind is that once you're notified of
some type of inappropriate behavior, your company has been notified. So you
as a manager or executive within an organization are considered in the eyes
of the law to be an agent of that company. So to state it again, if you've been
told about the event, your company has been considered told about the event,
and appropriate, quick, and thorough action must then be taken.
The third thing to keep in mind when a complaint has been brought your
attention and recognizing that you're an agent of the company and hence your
company has been notified, is to get a partner. Taking action on your own is
not going to be the best course of action.
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