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HEALTHCARE Enclosure

Imaging Services

Document No: DD+DIS142.11E

DRYSTAR 5500 / DRYSTAR 5503


Type 5364 / 100/300

Installation Instructions for


Software ≥ 6.1.0_C1

► Purpose of this document

This enclosure is part of Software Release 6.1.0_C1 and higher versions.


It describes all steps of the software upgrade procedure.

► Referenced Documents

Document Title
DD+DIS143.11E DRYSTAR 5500 / DRYSTAR 5503 SB 57: Software 6.1.0_C1
available to solve RF Tag Reader Communication Problems
For updated information to Software 6.1.0_C1 or information about a software
higher than 6.1.0_C1 refer to the Agfa Healthcare Library:
Hardcopy > Dry Imagers > DRYSTAR 5500 > Service Bulletin

NOTE:
Dispose the enclosure document after finishing your task
(observe the confidentiality note below).

CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
DOCUMENT CONTROL NOTE:
The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.

Revision 0
07-2011 printed in Germany Document Node ID: 33882788
Enclosure_e_template_v07
Agfa Company Confidential Copyright © 2011 Agfa HealthCare N.V.
DD+DIS142.11E Enclosure

► Manufacturer
Agfa HealthCare N.V.

Publisher
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstraße 161
D - 81539 München
Germany
Copyright  2011 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

WARNING:
Improper operation or service activities may cause damage or injuries.

INSTRUCTION:
(1) Read the "Generic Safety Directions" document
(see Agfa HealthCare Library => General Info => Agfa HealthCare =>
Publications => Service Manual) prior to attempting any operation, repair or
maintenance task on the equipment.
(2) Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.

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LIST OF CONTENTS

1 SOFTWARE UPGRADE VIA REMOTE_EMERGENCY_INSTALL.BAT FILE .........................5


2 OTHER SOFTWARE UPGRADE METHODS ........................................................................11
2.1 Software Installation via Browser............................................................................................11

2.2 Software Upgrade via Floppies...............................................................................................16

2.3 Software Installation from Scratch: Emergency Software Installation via Floppies................19

3 APPENDIX..............................................................................................................................23
3.1 Setup of the HyperTerminal for serial Connection..................................................................24

3.2 Getting the IP Address of the Printer ......................................................................................26

3.3 Adaptation of the PC IP Address ............................................................................................26

3.4 Troubleshooting Problems when executing File "remote_emergency_install.bat".................31

3.5 Troubleshooting a failed Software Installation via Remote_Emergency_install.bat File ........31

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Subject DRYSTAR 5500 / 5503 Installation Instructions for Software 6.1.0_C1 and
higher versions

SCOPE OF DELIVERY:

Contents of the software ZIP File:


 Printer Software for installation via batch file (network), browser or floppies
 Java Virtual machine "jre_1_5_0_03-windows-i586-p.exe".
Required in exceptional cases only.
 This document

REQUIRED TOOLS:
 For software update via batch file:
o Service PC
o Network cable*
 For software update via network (browser):
o Service PC with one of following browsers:
- Internet Explorer ≥ 6
- FireFox ≥ 3.0
o Network cable*
 For software update via floppy:
o Service PC with floppy drive
o 17 new, formatted floppies for software update
*Recent PC models autodetect the type of network connection: The standard network cable can be used
for connection between printer and PC.
For PC models which do not autodetect the type of network connection a crossed network cable
(commercially available or spare part number CM+3366850) is required.

NOTE:
To be prepared for troubleshooting in case software installation fails and to get the
printer IP address after exchange of the hard disk drive, following additional tools are
recommended:
 Internal floppy drive or USB floppy reader
 USB to serial converter
 Serial cable RS232 (RS232 Interface at DRYSTAR 5500/5503: Female DTE
25 pin sub D)

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NOTE:
For new features and solved bugs refer to Service Documentation chapter 3.8,
Software Releases, Patches.

This software can be used to perform a software upgrade or software installation from
scratch (e.g. after exchange of the hard disk drive):

 Recommended procedure for the software upgrade:


Via remote_emergency_install.bat file. See section 1.
 Other possible upgrade procedures:
o Via browser. See section 2.1.
o Via floppies. See section 2.2.

 Recommended procedure for a software installation from scratch:


Via remote_emergency_install.bat file. See section 1.
 Other possible software installation procedure from scratch:
Emergency installation via floppies. See section 2.3.

1 Software Upgrade via remote_emergency_install.bat File

IMPORTANT:
Skip steps (1) to (8) if the printer is in ERROR SYSTEM FAILURE status or after
exchange of the hard disk drive.
In this case it is required to look-up the printer IP address as described in section 3.2
(in case the printer IP address is not known).

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(2) Check the installed software release: Only install the available software if it is
higher than the installed software.

(3) Select:2 Show Settings – 3 Network - Dicom

(4) Write down the AE-title to compare it with the AE-title after the upgrade.

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(5) Write down the printer IP address.

(6) Check the printer queue: It has to be empty.

Printing Reference Images from the Modalities (optional)

(7) Recommendation: Print one clinical image from each modality.

(8) Mark the image with a waterproof pen as image before software installation.

Preparing the Service PC

(9) Unzip the downloaded software ZIP file.

(10) If the printer is in ERROR SYSTEM FAILURE status or after exchange of the
hard disk drive: Look up the printer IP address as described in section 3.2.

(11) Define an IP address for the Service PC by adding or subtracting "1" to the last
digit of the printer IP address.
Example:
Printer IP address = 10.6.5.121
Service PC address = 10.6.5.122

(12) Enter the defined IP address in the


"Control Panel - Networking" menu.

Figure 1

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(13) Use a network cable* to connect the


network interface of the Service PC
directly with the network interface of
the printer.

*Recent PC models autodetect the type of


network connection: The standard network
cable can be used for connection between
printer and PC.
For PC models which do not autodetect the type
of network connection a crossed network cable
(commercially available or spare part number
CM+3366850) is required. Figure 2

NOTE:
Skip steps (14) to (19) if the printer is in ERROR SYSTEM FAILURE status or after
exchange of the hard disk drive.

(14) Start the browser. Following browsers are supported:


 Internet Explorer ≥ 6
 FireFox ≥ 3.0

(15) Enter the printer IP address in the browser address window.

(16) Select: Service Engineer Tools

(17) Enter username and password.

Performing a Backup of the Machine specific Data

(18) Select menu: 2 Save Data - 2 Machine specific data

(19) Copy the backup to the local service PC and from there to floppy.

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Performing the Software Upgrade / Software Installation

(20) In the Windows Explorer go to <directory where you unziped the


software> \DS550X_6.1.0_C1*\remote_install\
*This directory name may differ for a higher software version.

(21) Double-click file remote_emergency_install.bat


See section 3.4 if error 'jview' is not recognized as an internal or external
command' is popping up. Note, that this error may pop-up only for half a
second.

(22) Enter the printer IP address and click


on install.

Figure 3

(23) Select YES to backup configuration


files: A backup of the printer specific
data is created and copied to RAM.
See also IMPORTANT note below.
Figure 4

IMPORTANT:
In some cases it is required to select No at question "OK to backup configuration files
and RESTORE them afterwards". Examples: After installation of a new hard disk drive
or if the backup is corrupted. In this case it is required to restore the machine specific
data after successful software installation as described on next page.

(24) Enter the FTP username and


password.

Figure 5

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(25) Perform following step only, if the


display hangs with message
"Path = C:\public":
 Disable the Firewall and / or the
Antivirus software.
 Click on STOP now followed by
INSTALL.
Figure 6

(26) Wait until the message is displayed


"Installation successful". Depending on
the printer hardware status this may
take up to 30 minutes after start of the
software installation procedure.
Refer to section 3.5 if 45 minutes after
start of the software installation
procedure the printer is still hanging
with message 'Wait selftest
proceeding’ or starts up with message Figure 7
‘ERROR System Failure’.

Performing a Restore of the Machine specific Data

IMPORTANT:
Steps (27) and (29) are required only, if the machine specific data are lost. This is the
case for example, if the hard disk drive has been exchanged.

(27) On the local keypad select service menu: 5 Install data - 2 Machine
specific data

(28) Follow the instructions on the local display.

(29) If the machine specific data are lost or corrupted: Load factory defaults and
install the Thermal Head floppy if the Thermal head has been exchanged. For
information how to get the required data refer to following documents:
 DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004
available on Agfa Intranet
 DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500
Printers available via MEDNET

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Verifying the Software Upgrade

(30) In the key-operator menu select: 2 Show Settings – 1 General

(31) Check the installed software release. It has to show :6.1.0 C1


(or higher, if a higher version is available)

(32) Select menu: 2 Show Settings – 3 Network - Dicom

(33) Compare the AE-title of the printer with the AE title before the upgrade: If it is
identical, this is a proof that the printer configuration is still present.

(34) In the service menu select:


8 Adjust & Calibrate – 4 Print Testimage

(35) Print a SMPTE_lin.TIF and a medical_image.tif test image.

(36) Reconnect the printer to the hospital network.

(37) If possible, print a technical and medical image of each modality.

(38) At the light box check the image quality of all images.

(39) In case of image faults troubleshoot as described in the Troubleshooting Guide,


DD+DIS152.08E.

Result: The software upgrade via remote_emergency_install.bat file is finished.

DOCUMENT CONTROL NOTE:


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DD+DIS142.11E Enclosure

2 Other Software Upgrade Methods

Following other software upgrade methods are available:


 Software installation via browser. See section 2.1.
 Software installation via floppies. See section 2.2.
 Emergency software installation via floppies. See section 2.3.

2.1 Software Installation via Browser

IMPORTANT:
The software installation via browser does not work in following cases:
 In combination Windows XP SP3 and Internet Explorer 6.
 If the current printer software is below 4.0.0_C1.

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(2) Check the installed software release: Only install the available software if it is
higher than the installed software.

(3) Select:2 Show Settings – 3 Network - Dicom

(4) Write down the AE-title to compare it with the AE-title after the upgrade.

(5) Write down the printer IP address.

(6) Check the printer queue: It has to be empty.

Printing Reference Images from the Modalities (optional)

(7) Recommendation: Print one clinical image from each modality.

(8) Mark the image with a waterproof pen as image before software installation.

DOCUMENT CONTROL NOTE:


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Preparing the Service PC

(9) Unzip the downloaded software ZIP file.

(10) Define an IP address for the Service PC by adding or subtracting "1" to the last
digit of the printer IP address.
Example:
Printer IP address = 10.6.5.121
Service PC address = 10.6.5.122

(11) Enter the defined IP address in the


"Control Panel - Networking" menu.

Figure 8

(12) Use a network cable* to connect the


network interface of the Service PC
directly with the network interface of
the printer.

*Recent PC models autodetect the type of


network connection: The standard network
cable can be used for connection between
printer and PC.
For PC models which do not autodetect the type
of network connection a crossed network cable
(commercially available or spare part number
CM+3366850) is required. Figure 9

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(13) Start the browser. Following browsers are supported:


 Internet Explorer ≥ 6
 FireFox ≥ 3.0

(14) Enter the printer IP address in the browser address window.

(15) Select: Service Engineer Tools

(16) Enter username and password.

Performing a Backup of the Machine specific Data

(17) Select menu: 2 Save Data - 2 Machine specific data

(18) Copy the backup to the local service PC and from there to floppy.

Performing the Software Upgrade

(19) In the Service Menu select:


Welcome to this
5 Install data - 1 Software - DryStar 5500 printer
1 Install Data from this
computer Service - Install

Choose Dataset Browse .....

Proceed Go Back Reset Values

5364_enc_503.cdr

Figure 10

(20) Select Browse and go to directory:


<directory where you unziped the software>
\DS550X_6.1.0_C1*\remote_install
*This directory name may differ for a higher software version.

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(21) Select file SWR_drystar5500_R6.1.0C1.zip*


*This file name may differ for a higher software version.

(22) Select: proceed

(23) Reboot the printer when requested by


the browser screen. Welcome to this
DryStar 5500 printer

Service - Install

Install software:
To initialise the new SW a reboot is necessary
Please confirm reboot at exit of Service Level
Proceed with the next step
5364_enc_504.cdr

Figure 11

(24) Wait until the printer shows the READY screen: This takes approximately
30 minutes. The printer makes several reboots in between.

Verifying the Software Upgrade

(25) In the key-operator menu select: 2 Show Settings – 1 General

(26) Check the installed software release. It has to show :6.1.0 C1


(or higher, if a higher version is available)

(27) Select menu: 2 Show Settings – 3 Network - Dicom

(28) Compare the AE-title of the printer with the AE title before the upgrade: If it is
identical, this is a proof that the printer configuration is still present.

(29) In the service menu select:


8 Adjust & Calibrate – 4 Print Testimage

(30) Print a SMPTE_lin.TIF and a medical_image.tif test image.

(31) Reconnect the printer to the hospital network.

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(32) If possible, print a technical and medical image of each modality.

(33) At the light box check the image quality of all images.

(34) In case of image faults troubleshoot as described in the Troubleshooting Guide,


DD+DIS152.08E.

Result: The software upgrade via browser is finished.

DOCUMENT CONTROL NOTE:


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2.2 Software Upgrade via Floppies

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(2) Check the installed software release: Only install the available software if it is
higher than the installed software.

(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-
title to compare it with the AE-title after the upgrade.

Printing Reference Images from the Modalities (optional)

(4) Recommendation: Print one clinical image from each modality.

(5) Mark the image with a waterproof pen as image before software installation.

Disconnecting the Network Cable

(6) Check the printer queue: It has to be empty.

(7) Remove the network cable, to ensure, that nobody sends print-jobs to the
printer during the software upgrade.

Preparing the Floppies

(8) Unzip the downloaded software ZIP file.

(9) Unzip file <directory where you unziped the software>


\DS550X_6.1.0_C1*\local_install\
SWR_drystar5500_R6.1.0C1.zip
*This directory name may differ for a higher software version.

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(10) Copy the content of subdirectories 'disk1' to ‘disk17’ on 17 floppies:


The single files (disk.id etc.) have to be directly in the root of the floppy.

Performing a Backup of the Machine specific Data

(11) Insert the backup floppy in the floppy


disk drive.

5364_enc_501.cdr

Figure 12

(12) In the key-operator menu select: 5 Save Configuration

(13) Follow the further instructions on the screen.

Performing the Software Upgrade

(14) In the Service Menu on the local keypad select:


5 Install data - 1 Software - 1 CF/Floppy disk

(15) Press the confirm key and follow the further instructions on the local keypad.

(16) When the software is copied to the Service 5-1


INSTALL software:
hard drive, the message shown in To initialise the new SW Install
Figure 13 appears: a reboot is necessary. ok
Please confirm reboot at
Press the confirm key. exit of Service Level.
536408aa.cdr

Figure 13

(17) Press the confirm key to reboot the


Printer data has been Service
printer. changed ! exit
To initialise the data no
a reboot is necessary. yes
Do you want the printer
to reboot now ?
536408ab.cdr

Figure 14

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(18) Wait until the printer shows the READY screen: This takes approximately
30 minutes after the last floppy has been inserted. The printer makes several
reboots in between.

Verifying the Software Upgrade

(19) In the key-operator menu select: 2 Show Settings – 1 General

(20) Check the installed software release. It has to show :6.1.0 C1


(or higher, if a higher version is available)

(21) Select menu: 2 Show Settings – 3 Network - Dicom

(22) Compare the AE-title of the printer with the AE title before the upgrade: If it is
identical, this is a proof that the printer configuration is still present.

(23) In the service menu select:


8 Adjust & Calibrate – 4 Print Testimage

(24) Print a SMPTE_lin.TIF and a medical_image.tif test image.

(25) Reconnect the network cable.

(26) If possible, print a technical and medical image of each modality.

(27) At the light box check the image quality of all images.

(28) In case of image faults troubleshoot as described in the Troubleshooting Guide,


DD+DIS152.08E.

Result: The software upgrade via flopies is finished.

DOCUMENT CONTROL NOTE:


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2.3 Software Installation from Scratch: Emergency Software Installation via


Floppies

IMPORTANT:
The recommended procedure to install software from scratch is via
remote_emergency_install.bat file. Refer to section 1.

NOTE:
Skip steps (1) to (6) if the printer is in ERROR SYSTEM FAILURE status or after
exchange of the hard disk drive.

Checking the installed Software Release and AE-Title

(1) In the key-operator menu select: 1 Show Settings – 1 General

(2) Check the installed software release: Only install the available software if it is
higher than the installed software.

(3) Select:2 Show Settings – 3 Network - Dicom and write down the AE-
title to compare it with the AE-title after the upgrade.

Printing Reference Images from the Modalities (optional)

(4) Recommendation: Print one clinical image from each modality.

(5) Mark the image with a waterproof pen as image before software installation.

Disconnecting the Network Cable

(6) Check the printer queue: It has to be empty.

(7) Remove the network cable, to ensure, that nobody sends print-jobs to the
printer during the software upgrade.

DOCUMENT CONTROL NOTE:


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Preparing the Floppies

(8) Unzip the downloaded software ZIP file.

(9) Unzip file <directory where you unziped the software>


\DS550X_6.1.0_C1*\local_install\
SWR_drystar5500_R6.1.0C1.zip
*This directory name may differ for a higher software version.

(10) Copy the content of subdirectories 'disk0' to ‘disk17’ on 17 floppies:


The single files (disk.id etc.) have to be directly in the root of the floppy.

(11) Copy the content of <directory where you unziped the software>
\DS550X_6.1.0_C1*\disk0 to an additional floppy:
The single files (disk.id etc.) have to be directly in the root of the floppy.

Performing a Backup of the Machine specific Data

NOTE:
Skip steps (12) to (13) if the printer is in ERROR SYSTEM FAILURE status or after
exchange of the hard disk drive.

(12) In the key-operator menu select: 5 Save Configuration

(13) Follow the further instructions on the screen.

Performing the Software Upgrade

(14) Insert the 'floppy 0' in the floppy disk


drive.

5364_enc_501.cdr

Figure 15

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(15) Switch off/on the printer.

(16) After approximately 3 minutes the EMERGENCY SOFTWARE INSTALLATION


question is displayed: Are you sure to proceed?
Are you sure to proceed? HARRDISK will be formatted.
On keypad: (V) to proceed, (X) to abort
Refer to Figure 16. On terminal keyboard: (Y)es or (N)o
Press the confirm key.
536408ah.cdr

Figure 16

(17) Select the confirm key or the Cancel


EMERGENCY SOFTWARE INSTALLATION
key, depending on whether you want to Do you want to preserve the printers
preserve the machine specific data or configuration? If not the installation
wizard has to be reexecuted.
not. On keypad: (V) to preserve, (X) for not
On terminal keyboard: (Y)es or (N)o
536408ai.cdr

Figure 17

(18) Follow the further instructions on the display.

(19) Wait until the printer shows the READY screen: This takes approximately
30 minutes after the last floppy has been inserted. The printer makes several
reboots in between.

Performing a Restore of the Machine specific Data

IMPORTANT:
Steps (20) and (21) are required only, if the machine specific data are lost. This is the
case for example, if the hard disk drive has been exchanged.

(20) On the local keypad select service menu: 5 Install data - 2 Machine
specific data

(21) Follow the instructions on the local display.

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(22) If the machine specific data are lost or corrupted: Load factory defaults and
install the Thermal Head floppy if the Thermal head has been exchanged. For
information how to get the required data refer to following documents:
 DRYSTAR 5500 SB29, DD+DIS166.05E, TH Floppies as of 01/2004
available on Agfa Intranet
 DRYSTAR 5500 SB32, DD+DIS388.05E, Factory Backup of Drystar 5500
Printers available via MEDNET

Verifying the Software Upgrade

(23) In the key-operator menu select: 2 Show Settings – 1 General

(24) Check the installed software release. It has to show :6.1.0 C1


(or higher, if a higher version is available)

(25) Select menu: 2 Show Settings – 3 Network - Dicom

(26) Compare the AE-title of the printer with the AE title before the upgrade: If it is
identical, this is a proof that the printer configuration is still present.

(27) In the service menu select:


8 Adjust & Calibrate – 4 Print Testimage

(28) Print a SMPTE_lin.TIF and a medical_image.tif test image.

(29) Reconnect the network cable.

(30) If possible, print a technical and medical image of each modality.

(31) At the light box check the image quality of all images.

(32) In case of image faults troubleshoot as described in the Troubleshooting Guide,


DD+DIS152.08E.

Result: The emergency software installation via floppies is finished.

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3 Appendix

The Appendix comprises following information:

Topic Refer to
Setup of the HyperTerminal for serial Connection 3.1
Getting the IP Address of the Printer 3.2
Adaptation of the PC IP Address 3.3
Troubleshooting Problems when executing File 3.4
"remote_emergency_install.bat"
Troubleshooting a failed Software Installation via 3.5
"remote_emergency_install.bat" File

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3.1 Setup of the HyperTerminal for serial Connection

IMPORTANT:
The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare
printers and digitizers.
It is based on Windows XP.
For Windows Vista and Windows 7 the Hyper Terminal is not available
anymore.
Instead of the HyperTerminal the freeware program "Tera Term" is recommended to
connect to terminal level:

(1) To start the setup of the HyperTerminal, go to:


<Programs - Accessories - HyperTerminal - HyperTerminal>

Figure 18

(2) Enter a name for the connection, e.g.


AGFA.

Figure 19

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(3) Select COM1 or COM2 for


communication port (depending on
what you are using on the
Service PC).

Figure 20

(4) Make the setup of the HyperTerminal


session as displayed here:
- 9600 Bps
- 8 data bits
- No parity
- 1 stop bit
- Flow control Xon/Xoff
(5) Select "OK".

Figure 21

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3.2 Getting the IP Address of the Printer

Following six possibilities exist to get the printer IP address:

A) Printer is booted up:


1. Select Key-operator menu "2 Show Settings - 3 Network-Dicom".
2. Select Service Menu "1 Show info - 2 Network Info".

B) Printer hangs with "Error - System Failure":


1. Look-up the IP address in file "infocounters_old\0\infocounters.txt, which is
located in the backup ZIP file on floppy or a previous backup made via browser.
2. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "show info": Parameter "Net ID" shows the printer IP address.
3. Connect from the PC to the printer via Hyperterminal (see section 3.1) and switch
off/on the printer: After approx. 130 lines the line "TCP/IP Net0 Internet
address is <printer IP address>" is displayed.
4. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "sym -p":
Parameter "symbol NET.ADDRESS" shows the printer IP address.

3.3 Adaptation of the PC IP Address

To connect the printer and the Service PC via network, usually the IP address of the
Service PC has to be adapted.

Proceeding:
(1) Look up the printer IP address and subnet mask in the printer key operator menu
"1 Show settings - 3 Network (DICOM)".
(2) Define an IP address for the Service PC by adding or subtracting "1" to the last
digit of the IP address.
Example: Printer IP address = 192.168.2.4
Service PC address = 192.168.2.3 or 192.168.2.5
(3) Enter IP address and subnet mask. See:
 Section 3.3.1: Adapting the PC Address if Operating System is Windows XP
 Section 3.3.2: Adapting the PC Address if Operating System is Windows Vista
or Windows 7

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3.3.1 Adapting the PC Address if Operating System is Windows XP

(1) Select menu: <Start – Settings – Network Connections – Local Area


Connection>

Figure 22

(2) Select Properties.

Figure 23

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(3) Select Internet Protocol


(TCP/IP).
(4) Select Properties.

Figure 24

(5) Enter IP address and subnet mask.


See NOTE below.
(6) Select OK.
(7) Select OK in the Local Area
Connection Properties window.
(8) Select Close in the Local Area
Connection Status Window.

Figure 25

NOTE:
*Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask


A 0...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0

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3.3.2 Adapting the PC Address if Operating System is Windows Vista or Windows 7

(1) Select menu: <Start – Settings –


Network Connections>

Figure 26

(2) Right-click on Local Area


Connection.
(3) Select Properties.

Figure 27

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(4) Select: Internet Protocol 4


(TCP/IPv4)
(5) Select Properties.

Figure 28

(6) Enter IP address and subnet mask.


See NOTE below.
(7) Select OK.
(8) Select Close in the Local Area
Connection Properties window.
(9) Close the ControlPanel/Network
Connections Window.

Figure 29

NOTE:
*Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask


A 0...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0

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3.4 Troubleshooting Problems when executing File


"remote_emergency_install.bat"

Executing the Remote_Emergency_install.bat file requires the Java Virtual Machine


from Sun. If this is not installed, the user interface for the software upload is not
displayed.
Proceeding:
(1) From unzipped software file downloaded from The Agfa HealthCare Library
select directory: \Java for PC
(2) Double-click on file jre_1_5_0_03-windows-i586-p.exe to install the Sun
Java VM.
(3) Follow the further instructions.
(4) When installation is finished, reboot the service PC.
(5) Double-click again on file: Remote_Emergency_install.bat

3.5 Troubleshooting a failed Software Installation via


Remote_Emergency_install.bat File

In case the software upgrade via Remote_Emergency_install.bat file was not


successful, e.g. printer is 10 minutes after the last reboot still hanging with message
'Wait selftest proceeding’ or starts up with message ‘ERROR System Failure’ proceed
as follows:
(1) Connect the service PC to the printer via RS232 cable and open a terminal
session: Check the current status of the printer.
(2) In case there is an evidence of a failed software installation, restart the batch file
and retry the software installation with the batch file.
(3) If the problem persists, create "floppy 0" (Boot floppy, see section 2.3) and boot
the printer with "floppy 0".
(4) When the boot-up with "floppy 0" is finished, restart the software upgrade via
Remote_Emergency_install.bat file.

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