Tema 3 - Parte 1

23/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?
id=500&dopt=1
ATTENDING EVENTS. Session 1.- Ground Transportation
The situation
Tomás
0:00 / 0:00
Tomás is travelling to Brussels by train. He is at the booking- office.
Booking-clerk: Good afternoon, sir.
Tomás: Good afternoon. I need a ticket to Brussels, please. Which train must I take?
Booking-clerk: Do you prefer standard or business, sir?
Tomás: Standard, please.
Booking-clerk: There is one train leaving for Brussels at 7:35.
Tomás: Do I have to change anywhere?
Booking-clerk: No, no change, it’s a through train.
Tomás: What is the fare to Brussels?
Booking-clerk: It’s 58 pounds return, for the standard ticket. If you travel business, it’s 169 pounds return.
Tomás: What time do I get to Brussels?
Booking-clerk: You are due to arrive at 9:40.
Tomás: Ok. One return ticket, please. Standard class.
Booking-clerk: Fine. (Typing on the computer) If you want to have your luggage registered,
you should do it before 7:00 and put it in the luggage van. Your small suitcases can go in the carriage.
Tomás: May I have a corner seat facing the engine, near the restaurant carriage?
Booking-clerk: I’ll do my best. ...Ok. Here you are, sir. Coach D, seat number 17. Just next to the dining-car.
Tomás: Thank you. Here’s my card.
Booking-clerk: Fine. Sign here, please. Your receipt, sir. A porter will help you to put your stuff in the luggage van.
Tomás: Which platform is it?
Booking-clerk: Platform 6. Thank you for choosing Eurostar. I hope you find the journey comfortable.
Tomás: Thank you.
The situation I
0:00 / 0:00
Tomás is calling a car rental agency to hire a car for his trip to Brussels.
Clerk: Good morning, “Fast Cars” Rental. How can I help you?
Tomás: Morning, I´d like to make a reservation.
Clerk: Fine. What location would you like to rent from?
Tomás: I’m arriving at Brussels Midi Station. Do you have a booth there?
Clerk: Yes, we do. We’ve got two pick-up points there: one at the airport and one at the train station. What date are you travelling on?
Tomás: I’m arriving on August 23rd
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Clerk: What is your arrival time?
Tomás: The train is due to arrive at 9.40
Clerk: How long would you like to rent the vehicle?
Tomás: I
will need it
for 5 days.
Clerk: What size car would you like?
Tomás: How much is a midsize car per day?
Clerk: It’s 22 pounds per day. The compact car is 18 pounds per day.
Tomás: I´ll take a compact car, please.
Clerk: Would you like an automatic car?
Tomás: Yes, please. Hiren Jakison. P1000938 (CC BY-NC)
Clerk: How many people will be driving the car?
Tomás: Just myself.
Clerk: Would you like insurance?
Tomás: How much is it?
Clerk: It’s 10 pounds per day and it covers everything regardless of fault.
Tomás: Alright, let’s add insurance, then.
Clerk: What time do you intend to return it?
Tomás: At seven in the evening on 28th August, at the train station.
Clerk: Fine. Can I get your name, please?
Tomás: Sure. My name is Tomás Lara
Clerk: Could you spell your surname, please?
Tomás: It’s L-A-R-A.
Clerk: Great. Thank you. I have reserved the compact car from Mr. Tomás Lara for August 23rd until 28th. Now, if you could just fax me a copy of your driving
license, please.
Tomás: Yes, I’ll do it right away.
Clerk: Ok. Is there anything else I can do for you?
Tomás: That’s all, thank you.
Clerk: Thanks for calling Fast Cars. Bye.
Think about it
Let’s share our travel experience in the forum. Answer these questions:
What kind of trains do you know and which do you prefer? Why?
Do you prefer to book your ticket beforehand or to queue up at the booking-office?
Do you usually travel light or with a lot of things?
Do you mind travelling with other passengers sharing a compartment?
Do you prefer manual or automatic cars?
Materiales desarrollados por el profesorado de la Junta de Andalucía.

Prof: Gema María Casillas Lara
Diego Jesús Guerrero Aragón
1.- What to say.
“Here is a very simple strategy of life: When the train arrives at the station, be at the station!”
― Mehmet Murat ildan
The situation
Tomás is checking “East Midlands Trains” webpage to book a train ticket to the north of England. Listen to the information provided on the website.
0:00 / 0:00
Listening Activity
1. Listen and write True or False
1.- East Midland trains connect London to …
1. the North of England

2. the East of England
3. The South of England
2- East Midlands Trains are ideal for travellers searching for ....
1. beautiful places
2. beautiful countryside
3. beautiful sights
3-You can get a “golden pass” at ticket offices in most .......
1. online reservation
2. ticket information
3. major stations
4.-They offer....
1. standard and economy tickets

2. standard tickets and business tickets
Shirokazan. HST heading north (CC BY-NC)
3. standard tickets and first-class tickets
5.- To contact “journey assistance”, call:
1. 07457 225 679

2. 08457 125 678
3. 08357 129 658
Enviar
How did you do it?

The answers are in the next exercise.
2. Now we read and listen again
0:00 / 0:00
Complete the gaps with words from the box.
belongings - commuters - save - Liverpool - off-peak - advance - on time - direct
HOME - TICKETS AND RESERVATIONS - TIMETABLES - CONTACT US
East Midlands Trains connect London to cities such as , Corby, Nottingham, Leeds and
Sheffield, in the north of England. Our fast and frequent trains are quiet, comfortable and they are
always .
East Midlands Trains are ideal for university students, and for travellers searching for
beautiful countryside. If you want to explore Europe, our trains get you to Paris, Lille and
Brussels from London St Pancras International train station.
We offer standard tickets and first-class tickets. If you want to money, you can get our
“golden pass” at ticket offices in most major stations or by making a reservation online. Book your
tickets in to get a significant reduction on your fare or just consider buying an
ticket. If you have an enquiry about East Midlands Trains, contact the rail operator at: 03457 125 678
A list of other useful East Midlands Trains contact numbers includes:
Lost - 0115 957 6525

Alan feebery. Nottingham railway station 2 (CC BY-NC)
Journey assistance - 08457 125 678
Group travel - 07457 125 678
Enviar
East Midlands Trains connect London to cities such as Liverpool, Corby, Nottingham, Leeds and
Sheffield, in the north of England. Our fast and frequent trains are quiet, comfortable and they are
always on time.
East Midlands Trains are ideal for university students, commuters, and for travellers searching for
beautiful countryside. If you want to explore Europe, our trains get you direct to Paris, Lille and
Brussels from London St Pancras International train station.
We offer standard tickets and first-class tickets. If you want to save money, you can get our
“golden pass” at ticket offices in most major stations or by making a reservation online. Book your
tickets in advance to get a significant reduction on your fare or just consider buying an off-peak
ticket. If you have an enquiry about East Midlands Trains, contact the rail operator at: 03457 125 678
A list of other useful East Midlands Trains contact numbers includes:
Lost belongings - 0115 957 6525
Journey assistance - 08457 125 678
Group travel - 07457 125 678
Let's do another exercise

3. Match the words from column A to the ones in column B according to their meanings.
David McKelvey. York Railway Station,

England (CC BY-NC)
A B
a. golden pass 1. is only for times of the day with fewer
passengers
b. commuters 2. is a request for information
c. lost belongings 3. is an office where the items that passengers

have forgotten are taken.
d. rail operator 4. is a team that help you plan your journey,

go through your ticket options, and pre-
arrange the assistance you need when you
travel.
e. off-peak ticket 5. people who travel to work regularly over an

appreciable distance.
f. journey assistance 6. is a train operating company, that is, a

business operating passenger train on a
railway system.
g. enquiry 7. is defined as ten or more people travelling

together on the same itinerary.
h. group travel 8. offers the possibility of travelling anywhere

at any time without the need to buy a ticket.
Enviar
Key: a) -8; b)-5; c)-3; d)-6; e)-1; f)-4; g)-2; h)-7
A step ahead
If you want to know more about dialogues taking a train, click here
2.- Phrases you need: Buying a train ticket
In this section we are going to study some phrases which are quite useful when buying a train ticket.
Clerk’s language:
Good morning/ evening/ afternoon /sir – madam. Can I help you?
In which train? High-speed train or traditional rail?
When would you like to travel? When are you leaving?

Carlbob. Aldwych Ticket Office sign (CC BY-NC)
Do you want to travel standard, business or first class?
Is that single or return? Okay Sir/ Madam, one-way or return?
There is one train leaving to (destination) every .....minutes. / The next train for ......... leaves in 30 minutes from platform 6.
You are due to arrive at 6.15.
No, no change, it's a through / direct train . Yes, you have a connection in ….. It is a connecting train.
Any preferences as to the seats, sir / madam? Do you want a window seat or aisle seat?
Sorry, there are none left.
You need to be at the station 30 minutes before. If you want to have your luggage registered you should do it before ........Once small piece of hand luggage can go into
the carriage.
Yes, it has a trolley and buffet service, but the restaurant is for first class passengers only.
Yes, you can. There is no charge for that service. Let me put a tag on your bag and give you a receipt.
Thank you, sir. I hope you'll find the journey comfortable.
Now we are going to study the most common customer’s phrases when buying a train ticket.
Customer’s language:
I need a ticket to (city) / Do you have any direct train to ......?
Good morning, I’d like two (number) first class (type) singles (one-two ways).
to (destination) on Tuesday 22nd (date) at 7.00p.m (time).
When is the time of departure? What time does the train leave for...? What time is the next train?
When do I get there? When does it arrive? When will the train reach .......?
What time would / do I get to……(destination)? Shankar S. . Ticket counter: Metropark Station, NJ (CC BY-
NC)
Do I have to change anywhere? Is it necessary to change?
I’d prefer a corner/ window/ middle/ aisle seat facing the engine (and the next to it).
Does the train have buffet service/trolley service/restaurant/dining-car?

Are there any food services on the train?
Can I check my luggage instead of carrying it on the train?
2.1.-Now you put it into practice
1.- Match the expressions in column A with
the correct answer from column B.
Andrew Bowden. Train ticket for £31.80 (CC BY-NC)
A B
a. Are there any food services on the train? 1. No, I’m afraid there is no direct train service till tomorrow.
b. When will the train reach Lisbon? 2. Yes, there’s a trolley service where you can buy drinks and snacks.
c. Is it necessary to change? 3. Sure, sir. Let me tag your suitcase and give you a receipt. Did you lock it?
d. What time does the next train leave for 4. Yes, it is a connecting train.
London?
e. What time will the train reach Paris? 5. 6.30, from platform 4.
f. Any preferences as to the seats, 6. We are running late today, about 12.30 French local time.
madam?
g. Do you have any direct train to Malaga? 7. It is due to arrive at 3.30.
h. Can I check in my luggage instead of 8. I’d like an aisle seat and the next to it facing the engine, please.
carrying it on the train?
Enviar
Well done!

2.- Read the answer to the questions. Choose the incorrect answer and type X.
SiD. I_missed_the_train (CC BY-NC)
1- Any preference as to the seats, madam?
a) Any seat will do.
b) One seat facing the engine, please.
c) A one way seat, please.
2- Do I need to change trains?
a) Yes, it is a direct train.

b) Yes, you’ll have to change in Redhill.
c) No, it is a through train.
3-Can I check in my luggage instead of carrying it on the train?
a) Yes, you can. But you should do it before 5:00 and put in the luggage van.
b) Certainly, sir. I must weigh that suitcase. I think it weighs more than the limit.
c) Yes, you can check in yourself.
4.-What time is the next train to Boston?
a) 9.35. Platform 5.
b) It’s leaving in 10 minutes. You’ll have to hurry if you don’t want to miss it.
c) It reaches Boston at 10. 35
5.- Do you want to travel standard, business or first class?
a) What is the price difference?
b) I´ll take one one-way standard, please.
c) You make the choice, please.
epicmoments. Seat? (CC BY-NC)
Enviar
Was it good?
Shall we do some listening practice?

3. Listen to the conversation between Tomás and his friend Rose. Tick on the correct options for Tomás booking, typing X.
0:00 / 0:00
“Train Trips Store”

Buy cheap train tickets for business travels
Reservation Form
PASSENGER DETAILS
NAME: Tomás
SURNAME: Lara
CHOOSE YOUR JOURNEY _________________________________________________________________________

STATION OF DEPARTURE: Chingford Crayford Charing Cross
Joshua Brown . Crayford Station (CC BY-
STATION OF DESTINATION: Gillingham Dover / Hastings NC)
TYPE OF TICKET: single return
WHEN ARE YOU TRAVELLING?

DATE : 5 15 25 October
TIME OF DEPARTURE: before / after 11:30 12:30 12:13
Return: open return same day next day

TIME OF ARRIVAL IN LONDON before after 2:35 9:00 9: 15
WHO WILL BE TRAVELLING?
ADULTS (16+) CHILDREN (5-15)

NUMBER OF PASSENGERS: 1 2 3
SEARCH
Enviar
How did you manage?
3.- Phrases you need: Renting a car

We are sure you have already rented a car, whether for work or for tourism.
In this section we are going to study the language we could use to rent a car.
Clerk’s language:
Good morning/ evening/ afternoon /sir – madam. Can I help you?
What location would you like to rent from?

What date are you flying in / travelling on?
What is your arrival time?
Which class of car would you prefer? Compact, intermediate, large?
How many people will be driving the car?
Would you like a manual or automatic car?
When / What time do you intend to return it?
We’ve got three pick-up / drop-off points: one at....; one at .... and the last one at ....(station/ airport)
Orionpozo. Renting a car in LA (CC BY-NC)
Would you like insurance?
Will you need child seats or booster seats?
Could you fax me a copy of your driving license, please?
Customer’s language:
Good morning. I would like to make a reservation / hire/ rent a car.

Hello. I´d like to rent a car in .......(place) from ........ to ..... ( date)
I will need the car for ..........( number) days.

How much is a ......(size) car?
How much is insurance?
Do you charge extra for additional driver?
We are two drivers / just myself.
I’ll take a ....(size) car.
A step ahead
To read about ten things not to do when renting a car, click here
3.1- Now you put it into practice
Why don't we try to check what we have learnt?
1. Match the expressions in column A with the correct answer from column B.
Beatrice Murch . Renting a car

from Avis (CC BY-NC)
A B
a) Which class of car would you prefer? 1. I’d like to pick up the car in Leeds
b) What location would you like to hire the car 2. I’d prefer a manual one, please.
from?
c) When do you intend to return it? 3. I’m not sure. What does it cover?
d) Would you like a manual or automatic car? 4.I’d like an intermediate car. There are four of us.
e) How many people will be driving the car? 5. If you charge extra for a second driver, just
myself.
f) Would you like insurance? 6. At eleven a.m. on 11th May, if everything is fine.
Enviar
Awesome!

2. Are these statements True or False? Write True or False next to them.
4.- Words you need
Now we are going to study vocabulary related to the train station and car rentals.
Paul Saad. Train Station Soweto, Johannesburg (CC BY-

NC)
Platform: andén Trolley service: servicio de carrito
Coach, carriage: vagón Compact car: coche pequeño
Intermediate, medium car:

Ticket office: taquilla
coche de gama media
Conductor: revisor Luxury, premium: coche de lujo
High speed train: Tren de alta velocidad Rent a car: Alquilar un coche
Sleeper compartment: coche cama Pick-up point: punto de recogida
Buffet service: bufé Drop-off point: punto de entrega
Ticket / vendig machine: expendedora de billetes Unlimited mileage: kilometraje ilimitado
Luggage rack: compartimento de equipaje Book in advance: reservar con antelación
Catch a train: coger un tren Pre-purchased fuel: combustible ya pagado
Miss a train: perder un tren Boaster seat: elevador
Let’s do one exercise with the vocabulary above

1.- Complete the blanks with one word or phrase from the box.
Trolley service - catch the train - luggage rack - booster seats - drop-off points - automatic cars
“ Fast Cars” offers more than 60 in Spain, including all major airports and train stations.
We’d better Harry if we want to on time .
Or prices are normally a bit higher for since more customers prefer manual vehicles.
“Excuse me. There is no room left on the . Is there any other compartment available for my
suitcase?”
Our train to Lisbon has got a and a counter buffet service, so there is no problem for
lunch.
The car rental agency will provide us with for our kids.
Enviar
faungg's photos. Train station, Paris (CC BY-NC)
Awesome!
An easy one now

2.- Which words could we use for the different car sizes? Classify them into three categories following order of appearance.
mid-sized - compact - intermediate - luxury - economy - standard - premium - full-sized
a) Small car:
b) Medium car:
c) Large car:
Enviar
You did really well!
4.- Documents you need. Car rental
The situation
Tomás has received an e-mail from Mr Powell. Read the email and fill in the car rental form.
TO: Tomás Lara
FROM: Mr. Powell
Subject: Car in Prague
Hi Tomás,
I´ll need to hire a car while I’m in Prague next week. Please arrange for me to pick it up at Vaclav Havel Prague Airport on
12th October. I´ll drop it off at the airport too. I’m travelling on my own, so a compact class car will do.
My arrival time is 12:15. Please book the car for 12:45. I’ll need the car for three days. My return flight is at 18.40 on 14th
October. I’ll drop the car off at about 16:00. I wouldn’t like a manual car this time, try to rent an automatic car with GPS.
I’ll use my credit card.
Thanks,
Tania Caruso. Praga (CC BY-NC)
David Powell.
Exercise
Try and fill in the form for the car rental.
ROYAL CARS
RENTAL FORM
Name of customer: Tomás Lara
Address: 3, Paralello Street. 11070 Cadiz- Spain
Driver’s Name: Mr David Powell
Rental period: From October
To October
Pick up: Time Place: Vaclav Havel Prague Airport
Drop off: Time Place: Vaclav Havel Prague Airport
Number of drivers: 1
Class of car: Write X
Compact Intermediate Large
Romand Boed. Prague Morning (CC BY-NC)
Type of car: Write X
Automatic Manual
Extras: Write X
Booster Seats Child Seats GPS
Payment method: Write X
Cash Cheque Credit card
Enviar
A step ahead
General car rental information in the UK
Let's practise
1. Teresa Ariza’s director, Mrs Blanco, is travelling to London with her 2 year-old child in June and she wrote an email to Teresa asking her to rent a
car for her.
Use the model and vocabulary studied above to write Mrs Blanco’s possible email to Teresa:
Include this information from the reservation form:
Rental period: 16th June-19 th June

Arrival time at Heathrow airport : 9:15
Departure time from Gatwitch airport: 13:45
Extras: child seat and GPS
Compact manual car
Cash
Mark Hillary . London Heathrow Airport T5 (CC BY-NC)
TO: Teresa Ariza

FROM: Mrs
Subject: Car in
Hi Teresa, ........................
Enviar
This could be a possible answer:

TO: Teresa Ariza
FROM: Mrs Blanco
Subject: Car in London
Hi Teresa,
I´ll need to hire a car while I’m in London next week. Please arrange for me to pick it up at Heathrow Airport on 16th June. I´ll drop it off at Gatwick
airport. I’m travelling with my son, so a compact class car will do.
My arrival time is 9:15. Please book the car for 9:45. I’ll need the car for four days. My return flight is at 13.45 on 19th June. I’ll drop the car off at about
11:00. I would like a manual car with GPS. I’ll pay cash.
Thanks,
Mrs. Blanco
Customer Satisfaction Survey

2. Teresa is going to fill in a “Customer Satisfaction Survey” from Wondercars. Could you guess her answers, after reading the text below?
Teresa really liked “Wondercars” service. A friend of hers had recommended her the webpage. She thinks they offer very competitive and cheap
prices with extraordinary conditions. She just logged on the webpage once to book the car online and the booking process was very easy. Teresa
considers they can improve their service with better online discounts and better fuel policy, but anyway, they are ok. The car they rented was
almost new and her manager was very pleased with her choice.
Thank you for taking the time to complete “Wondercars” Sales Customer satisfaction Survey. Your answers will better assist us in servicing our
customers. Answer with a X.
1. Overall, how satisfied are you with your “Wondercars” shopping experience?
Completely dissatisfied Somewhat dissatisfied Neutral
Somewhat satisfied Completely satisfied
2. How did you rent your car?

Online booking Agency
3. How easy was it to use “Wondercars” website?

Pretty easy Ok Not so easy Hard
4. How did you hear about “Wondercars” Rental cars?

On the internet A friend told me Recently rented from Wondercars Others
5. How cheap are our fares?

Very expensive Average Cheap
Marc Buehler. At the car rental. (CC BY-NC)
6. How new are the cars?
Pretty new Ok Not so new Very old
7. How did you find the discount for online bookings?

Excellent Ok Not enough
8. How cheap are our fares?

Very expensive Average Cheap
9. What do you think of our rental terms and conditions?

Excellent Ok Unfair
10. Did you like our fuel policy?

Yes, I do It’s Ok No, I don´t
I Agree
Enviar
4.2.- Documents you need. Train reservations

Reservations can be made by letter, fax or emails. It is important to check that we give the correct details.
Look at the email that Tomás has sent to an agency making a train travel reservation.
Jorge Láscar. Skyliner (CC BY-NC)
Dear Ms Wood,
To confirm the arrangements we discussed this afternoon, would you please book a return train ticket, with couchette, in the name of Mr David Powell for
London-Paris-Madrid, depart Monday 14 May at 7:00, and returning Madrid-Paris-London, depart Friday 18 May at 11:15?
The reservation should be in a classic category compartment.
Please send your invoice to Beth Nash in our Finance Department.
Yours sincerely
Tomás Lara
Mr Powell’s Director Assistant
Appendix.- Licenses of Resources.
Licenses of Resources used in session 1. "Ground Transportation"
Resource Resource
Resource information (1) Resource information (2)
(1) (2)
By: Diego Guerrero Aragón By: Hiren Jakison

License: Diego Guerrero Aragón License: CC by-nc
From: Diego Guerrero Aragón From: https://www.flickr.com/photos/lergik/6321146757/sizes/l/
By: Shirokazan
By: Alan Feebery
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/shirokazan/3936902900/sizes/l/
https://www.flickr.com/photos/11245047@N06/12052066456/sizes/l/
By: David McKelvey

License: CC by-nc
By: Carlbob
From:
License: CC by-nc
https://www.flickr.com/photos/dgmckelvey/9678723372/sizes/l/
From:
https://www.flickr.com/photos/carlbob/6421142855/sizes/l/
By: Sankar S.
By: Andrew Bowden
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/shankaronline/7782208834/sizes/l/
https://www.flickr.com/photos/bods/6126099441/sizes/l/
By: SiD
License: CC by-nc By: epicmoments
From: License: CC by-nc
https://www.flickr.com/photos/_sid_/852689346/sizes/l/ From:
https://www.flickr.com/photos/epicmoments/4645317513/sizes/l/
By: Orionpozo
License: CC by-nc
By: Joshua Brown
From:
License: CC by-nc
https://www.flickr.com/photos/orionpozo/3875250538/sizes/l/
From:
https://www.flickr.com/photos/joshtechfission/13020179564/sizes/l/
By: Beatrice Murch

By: Michael
License: CC by-nc
License: CC by-nc
From:
From: https://www.flickr.com/photos/hopkinsii/5525755784/sizes/l/
https://www.flickr.com/photos/blmurch/161477020/sizes/l/
By: faungg's photos

By: Paul Saad
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/44534236@N00/5861906203/sizes/l/
https://www.flickr.com/photos/kartaba/15003725287/sizes/l/
By: Roman Boed

By: Tania Caruso
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/romanboed/29480473165/sizes/l/
https://www.flickr.com/photos/taniazza/7982282741/sizes/l/
By: Marc Buehler

By: Mark Hillary
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/marc_buehler/3420140266/sizes/l/
https://www.flickr.com/photos/markhillary/3282302258/sizes/l/
By: Joseph Láscar By:

License: CC by-nc License: CC by-nc
From: https://www.flickr.com/photos/jlascar/1299710134/sizes/l/ From:

Tema 3 - Parte 1

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23/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?

ATTENDING EVENTS. Session 1.- Ground Transportation

Tomás is travelling to Brussels by train. He is at the booking- office.

Booking-clerk: Good afternoon, sir.

Booking-clerk: Do you prefer standard or business, sir?

Tomás: Standard, please.

Booking-clerk: There is one train leaving for Brussels at 7:35.

Tomás: Do I have to change anywhere?

Booking-clerk: No, no change, it’s a through train.

Tomás: What is the fare to Brussels?

Tomás: What time do I get to Brussels?

Booking-clerk: You are due to arrive at 9:40.

Tomás: Ok. One return ticket, please. Standard class.

Tomás: Thank you. Here’s my card.

Tomás: Which platform is it?

Tomás: Thank you.

Tomás: Morning, I´d like to make a reservation.

Clerk: Fine. What location would you like to rent from?

Tomás: I’m arriving on August 23rd

Tomás: The train is due to arrive at 9.40

Clerk: How long would you like to rent the vehicle?

Clerk: What size car would you like?

Tomás: How much is a midsize car per day?

Tomás: I´ll take a compact car, please.

Clerk: Would you like an automatic car?

Tomás: Yes, please. Hiren Jakison. P1000938 (CC BY-NC)

Clerk: How many people will be driving the car?

Tomás: Just myself.

Clerk: Would you like insurance?

Tomás: How much is it?

Tomás: Alright, let’s add insurance, then.

Clerk: What time do you intend to return it?

Tomás: At seven in the evening on 28th August, at the train station.

Clerk: Fine. Can I get your name, please?

Tomás: Sure. My name is Tomás Lara

Clerk: Could you spell your surname, please?

Tomás: It’s L-A-R-A.

Tomás: Yes, I’ll do it right away.

Clerk: Ok. Is there anything else I can do for you?

Tomás: That’s all, thank you.

Clerk: Thanks for calling Fast Cars. Bye.

Materiales desarrollados por el profesorado de la Junta de Andalucía.

1.- What to say.

― Mehmet Murat ildan

1. the North of England

3-You can get a “golden pass” at ticket offices in most .......

1. standard and economy tickets

5.- To contact “journey assistance”, call:

1. 07457 225 679

How did you do it?

2. Now we read and listen again

belongings - commuters - save - Liverpool - off-peak - advance - on time - direct

HOME - TICKETS AND RESERVATIONS - TIMETABLES - CONTACT US

Brussels from London St Pancras International train station.

tickets in to get a significant reduction on your fare or just consider buying an

A list of other useful East Midlands Trains contact numbers includes:

Lost - 0115 957 6525

Group travel - 07457 125 678

Let's do another exercise

David McKelvey. York Railway Station,

b. commuters 2. is a request for information

c. lost belongings 3. is an office where the items that passengers