Dialogue

Guest:
Recepcionist:
Contexto: Crear un dialogo desde la llegada al país, al aeropuerto, al hotel, llenar la tarjeta de
registro, dar la llave al pasajero, hablar sobre las instalaciones del hotel (hora de desayuno, etc.).

Emma is traveling to Chile from the European continent and her flight has a stopover in Madrid, she
travels for business. Your flight lands in Chilean lands around 8 in the morning, her assistant is
waiting for her at the airport.

-Assistant: ¡Good morning! miss Emma, ¿how are you?

-Emma: ¡Good morning! well, a little tired from the flight
-Assistant: Of course, I accompany her to her hotel so she can rest
-Emma: Yes, please
-Assistant: Miss Emma, can I ask you some questions?
-Emma: Sure
-Assistant: Visit this country before? What part of Europe are you from? how is the weather in your
city? you can tell me; a brief history of your city?
-Emma: hahaha!!! Sure, I visited Chile before because I had a shareholders meeting, I live in London,
In London, summers are short, comfortable, and partly cloudy and winters are long, very cold, and
mostly cloudy. A brief history London, located in the south west of England, is the most politically,
economically, and demographically important city in the United Kingdom. Every year it receives
thousands of tourists. in addition to having beautiful landscapes and attractions
-Assistant: Thank you very much for answering all my questions, I plan to travel soon.
-Emma: ¿How much will a taxi cost?
-Assistant: About 10 thousand Chilean pesos
-Emma: ¿how long will it take to drive from the airport to the city centre?
-Assistant: about 20 minutes
-Emma: Where can you find a taxi? Where can tourist find information? what transport services are
available from the airport to the city centre?
-Assistant: in taxi ranks we can find a free one, Information can be found at the tourist office. There
are several means of transport to the centre, the most comfortable is the taxi, but there are also
shuttle bus. Or a taxi available, I will drop her off at her hotel and hope she can rest.

In the taxi to the hotel

-Assistant: we arrived miss Emma, nice to have met you.
-Emma: thank you, nice to meet you

Emma arrivals to the hotel.

-Receptionist: Good morning, Miss Emma, welcome hotel of the moon, we were waiting for you.
-Emma: Good morning, I have a reservation for today
-Receptionist: ¿Do you have the number of your reservation?
-Emma: Yes, number is 766777.
-Receptionist: I go check reservation details on computer
-Emma: Ok, no problem

-Receptionist: Could you show me your identification please

-Emma: here it is.
-Receptionist: Give me a moment to review your history and preferences
-Emma: Of course
-Receptionist: according to your history you prefer the rooms located on the third floor,
with balcony overlooking the city, private bathroom, desk, breakfast in the room, good internet
connection, double bed, laundry service and maid . Truth?
-Emma: Yes, please, has a free room with those characteristics?
-Receptionist: Sure, allocate room 107 available for you. You need to park your card.
-Emma: Thank you, no I don´t a have a car
-Receptionist: Please, complete registration card.
-Emma: Here you go
-Receptionist: Please, swipe credit card
Emma: Sure
-Receptionist: Here is your voucher, thank you very much
-Emma: You welcome.
-Receptionist: ask client to sign registration card here is your key card. Your room number is 107,
located on the third floor, the elevator is on the left. The restaurant works from 10 in the morning to 10
at night, then the bar works until 6 in the morning. Breakfast hours are from 8 to 10 in the morning, it
is a continental breakfast that includes, natural juice, tea, coffee, milk, whole wheat bread, scrambled
eggs, fruit, oatmeal and granola, yogurt, butter, and delicacy. ¿Any more information you need to
know?
-Emma: Could you tell me the hotel services, please
-Receptionist: Of course, the hotel has a swimming pool, spa, gym, restaurant, bathroom, waiting
room. Anything else I can do for you?
-Emma: I must leave in 3 more hours; you can call me a taxi. I'm going to meet some friends at the
Balmaceda’s restaurant.
-Receptionist: of course, at 12 noon the taxi will be outside
-Emma: Thank you very much.
Receptionist: Any questions you have, you will always find someone at the reception and welcome
you to the hotel of the moon.

The receptionist calls the taxi service.

-Receptionist: Good morning, I need a taxi at 12 o'clock
-Taxi: Good morning, of course tell me what time you need it, address and where you are going to go
-Receptionist: at 12 noon, at the hotel of the moon, and go to the Balmaceda’s restaurant.
-Taxi: Sure, no problem.
Receptionist: ¡Thank you!