By.

ELIGIA PARAMITA X-1 / 10 2012/2013

ENGLISH FOR HOTEL AND TOURISM

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Conversation
Receptionist : Good Morning. Welcome to the Transnational Hotel. What can I do for you? Sanders : Good Morning. My name is Tom Sanders. I have a reservation for a single room for three nights. Receptionist : Alright Mr.Sanders . Let me pull up your reservation. I cant seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent? Sanders : I booked it directly through you. Ive already also paid a deposit on the first night. I have a reservation number if that helps.

Receptionist : Yes, sure. Can I see that, please? Thank you. Oh, I see. Maybe there was a glitch with the booking system. Well, we dont have any more single rooms available, with the exception of one adjoined room. But, you would then be right next door to a family with children, which might get noisy. But, thats not a problem. I can upgrade you to one of our business suits. They all come with jacuzzis!

Sanders : Oh, that sounds nice. But how much more is that going to cost? Receptionist : That would of course be at no extra charge to you. Sanders : Oh, thank you. Receptionist : My pleasure. Sanders : What about the wireless intenet? Receptionist : oh, its really easy. This is your access code and instructions of how to use it. If you have any problems, feel free to call the front desk. And this is a list of all the hotel amenities, like the gym and the indoor pool. Sanders : Ah, thank you very much.

Receptionist : Youre welcome. Has the valet already taken your car or will you be needing a parking pass?
Sanders : Oh, I dont have a car. I took a taxi from the airport. Receptionist : Alright. Could I have some form of ID please? And could you just fill out this registration form?

Sanders : Sure. Heres my drivers license. Receptionist : Thank you. Oh, youre from San Fransisco. Sanders : Yes I am. All the way from the West Coast. Receptionist : I hope you had a good trip.

Sanders : Yes, I did. Thank you. The flight was long but it was smooth and I slept almost the whole way.
Receptionist : And is this your first time in the Big Apple?

Sanders : Yes, it is. I have a business conference to attend, but Im looking forward to getting some sightseeing done as well.
Receptionist : well, Id be more than happy to give you some sightseeing tips if you need any.

Sanders : Thank you.

Receptionist : Alright. Ive got you all checked in to your room. This is your room key. Youre in room 653. Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side. Just leave your suitcase here and the bellboy will bring it up. Sanders : Great. Thank you very much. Receptionist : If you need anything please feel free to dial the front desk. Enjoy your stay. Sanders : Thank you Receptionist : Youre welcome

VOCABULARY
Reservation Booking Glitch Noisy Suits = pesan tempat = memesan, pembukuan = kesalahan = ribut,berisik = kamar Record = catatan, dokumen Directly = langsung Adjoined =bersampingan Upgrade =meningkatkan Jacuzzi = jakusi (sejenis bathub) Amenities= fasilitas ID = tanda pengenal Fill out = mengisi Sightseeing= tamasya dial = menelepon

Extra charge = biaya tambahan Valet = pelayan pria Drivers license = SIM Conference = pertemuan Bellboy = pesuruh

ANSWER THE FOLLOWING QUESTIONS!

1. Why didnt Mr.Sanders get any single suits? 2. What did the receptionist give in exchange of error on the reservations system? 3. How long will Mr.Sanders stay in the Transnational Hotel? 4. What is the dif ferent of single suit and business suit? 5. How was the flight to Big Apple? 6. What is Mr.Sanders going to do in Big Apple? 7. Who of fered to give some sightseeing tips? 8. Where is Mr.Sanders originally come from? 9. How many times did Mr.Sanders come to Big Apple? 10. What should Mr.Sanders do if he need something or got a problem?

ANSWER
1. He didnt get any single suits because of the reservation systems error and every single suits in the hotel are being used. 2. The receptionist gave him a business suit without extra charges. 3. Mr.Sanders will stay there for three nights. 4. The business suits are equipped with jacuzzi but the single suits are not. 5. The flight was long but it was smooth. 6. He is going to attend a business conference. 7. The receptionist, did. 8. Mr.Sanders is originally come from San Fransisco. 9. He has never been to Big Apple, this is his first time in Big apple. 10. If he had a problem he should dial the front desk.