Situation

1 : Passenger and Co-passenger

Passenger : Hello ! Excuse me, may I ask you a question ?
Co- passenger : Oh hi ! Of course, how can I help you ?
Passenger : I'm looking for the the information Center at the airport, do you know where it is ?
Co- passenger : Yes ! Go straight from here then turn left. You'll find it in front of you.
Passenger : Thank you very much !
Co- passenger : No problem.






































Situation 2 : Passenger and Information Center Agent

Passenger : Hello !
Agent : Hello Sir/Madame How can I help you today ?
Passenger : I'm flying to Spain Today and I need to check in for my flight.
Agent : Great, the Check in Desk is over here, on your left.
Passenger : Thanks a lot !
Agent : Anytime !
Passenger : Oh and one more question, Can you tell me where can I find the
Airport Map please ?
Agent : Absolutely, the map is not so far from the main Entrance, next to the café.
Passenger : thank you
Agent : You're certainly welcome, Have a nice flight !
























Situation 3 : Passenger and Check-in Agent

Agent : Good Evening, Where are you flying today ?

Passenger : I'm flying to Spain.
Agent : May I see your passport please ?
Passenger : Yes, here you are. Do you need to see my boarding pass ?
Agent : No, I don't. Unfortunately your flight has been delayed, it's now scheduled
to depart at 9 p.m
Passenger : Oh well, that's not too bad.
A :I'm sorry for the inconvenience.
P : that's OK.
A : Are you checking any bags ?
P : Yes, I have one bag to check in and one bag to carry on.
A : Did you leave your bags unattended at any time ?
P : No, I've always had my bags with me.
A : Ok, that's good. So, right now you have a middle seat ; Would you prefer a
window seat or an aisle seat ?
P : Um… an aisle seat please.
A : Ok. Here's a new Boarding Pass and your passport.
P : Thanks.
A : Go through Security, and your flight to Spain will depart from gate D4 , the
flight departs at 9 :25 pm
P : Gate D4. Okay thank you !
A : Have a nice flight !








 Situation 4 : Passenger and Security Agent

Agent: Please lay your bags flat on the conveyor belt, and use the bins for small
objects.
Dan: Do I need to take my laptop out of the bag?
Agent: Yes, you do. Take off your hat and your shoes, too.

• (he walks through the metal detector)
[BEEP BEEP BEEP BEEP]

Agent: Please step back. Do you have anything in your pockets – keys, cell phone,
loose change?
Dan: I don’t think so. Let me try taking off my belt.
Agent: Okay, come on through.
(he goes through the metal detector again)
Agent: You’re all set! Have a nice flight.
The phrase “you’re all set” is a common expression that means “you’re finished and everything
is OK.”



























Situation 5 : Announcement to passengers

Gate Agent : Attention Passengers, Flight I240 is now boarding at gate D4. Please proceed to Gate D4
at 8 :05 pm . Thank you.

Passenger : Oh, That’s my gate !







































Situation 6 : Pilot and passenger

• Pilot : Good afternoon passengers. This is your

captain speaking. First I'd like to welcome
everyone on Rightwing Flight I240. We are
currently cruising at an altitude of 33,000 feet at
an airspeed of 400 miles per hour. The time is 10
pm. The weather looks good and with the
tailwind on our side we are expecting to land in
Barcelona, Spain approximately fifteen minutes
ahead of schedule. The weather in Spain is clear
and sunny, with a high of 25 degrees for this
afternoon. If the weather cooperates we should
get a great view of the city as we descend. The
cabin crew will be coming around in about
twenty minutes time to offer you a light snack
and beverage, and the inflight movie will begin
shortly after that. I'll talk to you again before we
reach our destination. Until then, sit back, relax
and enjoy the rest of the flight.
 Situation 7 : Air Hostess/ Steward nd Passenger.

Air Hostess: Hello sir!
Passenger: Hello!
Air Hostess: Would you like chicken or pasta?
Passenger: I will have the chicken.
Air Hostess: Anything to drink?
Passenger: What kind of soda do you have?
Air Hostess: Coke, Diet Coke, Sprite, Orange and Dr. Pepper.
Passenger: I want a diet coke.
Air Hostess: With ice or without ice.
Passenger: Without ice.
Air Hostess: Here you go.
Passenger: Thanks.
Air Hostess: Would you like to have anything else Sir?
Passenger: Yes please, can I have a pillow?
Air Hostess: Sure sir.
Passenger: Could I also get a pair of head phones?
Air Hostess: Of course, Sir.
Passenger: Thank you so much.