Percakapan 1

Passenger: Excuse me. I am hoping you can help me. 

Flight attendant: Sure, what can I help you with, mam? 

Passenger: I cannot find my seat. Can you help me to find it? 

Flight attendant: What is the number of your seat? 

Passenger: It is 10A. 

Flight attendant: All right, please come with me. Seat number 10A is here

Passenger: Thank you. Could you please help me put my bag in the overhead compartment? 

Flight attendant: Sure… there you go. 

Passenger: Thank you. 

Flight attendant: Is there anything else I can help you with, mam? 

Passenger: Um… Would it possible to change seat? I am asking this just out of curiosity, you
know, it is my first time travelling on plane, so I do not know much about it. 

Flight attendant: It is okay, mam. You can ask anything. And yes, it would be possible to switch
seat if the seat is not taken or if the person who owns the seat agree to switch it with yours. (

Passenger: Oh, I see. 

Flight attendant: Would you like to change your seat? I can help you with that.

Passenger: No, I am fine, thanks. And thank you for your assistance. 

Flight attendant: It is my pleasure. Call me if you need anything else. 

Passenger: I will. 

Percakapan 2
Passenger: Excuse me! 

Flight attendant: How may I help you, sir? 

Passenger: Could I get something to eat? 

Flight attendant: Sure. What would you like to eat? We have pasta, sandwich, beef, and
chicken.

Passenger: I will take pasta, please. 

Flight attendant: Very well. Would you like anything to drink? 

Passenger: Pardon? 

Flight attendant: Would you like to order a drink? 

Passenger: What do you have? 

Flight attendant: We have tea, coffee, mineral water, and soda. (

Passenger: I will take the tea, please. 

Flight attendant: With ice or without ice? 

Passenger: Without ice, please. Oh, and no sugar. 

Flight attendant: All right. Would you like anything else? 

Passenger: Do you have pudding? 

Flight attendant: Yes, we have, but there will be a charge for the pudding. 

Passenger: How much is it?

Flight attendant: It is $5. 

Passenger: That is fine. I will take the pudding. 

Flight attendant: Would you like anything else? 

Passenger: Can I have a pair of headphones? These ones are not working. 

Flight attendant: Sure, I will get you another pair. Is there anything else you need? 

Passenger: No, that will be all. 

Flight attendant: All right, I will be back with your order, sir. Please wait a moment. 

Passenger: Okay. Thank you. 

PERCAKAPAN DALAM SITUASI DARURAT

Penumpang: Excuse me, Can I ask you some questions a.bout the in-flight
instructions?

Pramugari: Of course, I would be happy to help you clarify anything you need help
with.

Penumpang: Could you help me find out where my nearest exit is?

Pramugari: There is a card in your seat pocket that shows you where your nearest exit
is. Yours is two rows in front of you

Penumpang: Where is my oxygen mask that you were talking about?

Pramugari: Your oxygen mask is above you, next to the reading light. It will drop down
when you need it.

Penumpang: I am concerned about landing in the water

Pramugari: The life jackets are under your seat. You can also use your seat cushion as
a flotation device.

Penumpang: What is the most important thing we can do to stay safe?

Pramugari: The most important thing you can do is keep your seatbelt fastened when
the captain asks you to