CHECK-IN COUNTER

Check-in staff: Hello, may I ______________ passport please?

Passenger: _______________.
Check-in staff: Thank you. And where are you flying with us today?
Passenger: I’m going to London I’ll be studying there for a year.
Check-in staff: How fun! That sounds like _______________. I see your information right
here.
Are you checking any bags today?
Passenger: Yes. Just one.
Check-in staff: Perfect. If you could place it on the scale for me, that would be great.
Passenger: Here you go.
Check-in staff: Thank you. Hmmm…it appears your bag is just a bit too heavy. It’s over
our weight requirement. Perhaps you could take something out of your
bag and put it in your______________?
Passenger: Yes! I’ll take ____________ out of the bag. ______________.
Check-in staff: Great. Now your bag is ready to be checked. And I see you’ve chosen a
window seat, is that ____________________?
Passenger: I think so. I’ve never flown before so I thought it would be nice to look
out at the clouds. Do you think it will be a good seat for me?

Check-in staff: This is your first flight. Well, _________________. You’re going to love it.
And yes, I think the window seat is an excellent choice for you then. Let
me print your boarding pass, and you’ll be ready to go.
Passenger: Okay.
Check-in staff: _______________. You are all set.
Passenger: Thanks.
Check-in staff: You’re going to depart from Termina C Gate 54.
Passenger: When do I need to be there?
Check-in staff: You should get to your gate about one hour before departure.
Passenger: And how do I get to the gate?
Check-in staff: You will turn left at the coffee shop. Security will be directly in front of
you. Once you are finished clearing security, follow the signs to Gate 54,
It will be on your right.
Passenger: Thank you so much _________________.
Check-in staff: _____________________. Enjoy your ________!
SECURITY CHECK
Security guard: Passport and boarding pass, please.
Passenger: Here you go.
Security guard: Thank you. You can go on through.
Sir, you need to remove your coat. And you belt.
Passenger: My coat? And my belt?
Security guard: Yes, and your shoes.

Passenger: My shoes too?

Security guard: Yes, please. You can place them in this bin. You need to empty your
pocket and put those items in the bin as well. Do you have any liquid in
your bag?
Passenger: I do. I have a ___________ and some hand lotion.
Security guard: You’ll need to take those out. The water bottle is too big. You can either
_________ it right now or throw it away.
Passenger: I’ll just throw it out.
Security guard: The hand lotion is fine because it is in a small container. You need to put
it in a plastic bag, though.
Passenger: Do you have a bag that I could use? I have never flown before, and I
didn’t bring one.
Security guard: Sure, we have an extra bag right here.
Passenger: Thank you.
Security guard: Do you have a __________ in your bag?
Passenger: I do.
Security guard: I’ll need you to remove it as well and place it in a bin.
Passenger: Okay.
Security guard: Please put your bag on the conveyor belt. Now please step through the
scanner.
BEEEPPPP……BEEEEPPPPEPEPP
Passenger: __________ wrong?
Security guard: Please step to the side. Stretch out your arms. I’m going to scan your
body. Are you wearing any jewelry?
Passenger: Oh yeah, I think my necklace triggered the alarm. Sorry about that.
Security guard: Alright. You’re all clear. You can ___________ your items from the
scanner, and you can head to your gate. Have a _________ flight.
Passenger: Thanks.
 CHECK-IN COUNTER
Check-in staff: Hello, may I see your passport please?
Passenger: Here you go.
Check-in staff: Thank you. And where are you flying with us today?
Passenger: I’m going to London I’ll be studying there for a year.
Check-in staff: How fun! That sounds like a great trip. I see your information right here.
Are you checking any bags today?
Passenger: Yes. Just one.
Check-in staff: Perfect. If you could place it on the scale for me, that would be great.
Passenger: Here you go.
Check-in staff: Thank you. Hmmm…it appears your bag is just a bit too heavy. It’s over
our weight requirement. Perhaps you could take something out of your
bag and put it in your carry-on bag?
Passenger: Yes! I’ll take this big book out of the bag. No problem.
Check-in staff: Great. Now your bag is ready to be checked. And I see you’ve chosen a
window seat, is that still okay for you?
Passenger: I think so. I’ve never flown before so I thought it would be nice to look
out at the clouds. Do you think it will be a good seat for me?

Check-in staff: This is your first flight. Well, that’s fantastic. You’re going to love it. And
yes, I think the window seat is an excellent choice for you then. Let me
print your boarding pass, and you’ll be ready to go.
Passenger: Okay.
Check-in staff: Here it is. You are all set.
Passenger: Thanks.
Check-in staff: You’re going to depart from Termina C Gate 54.
Passenger: When do I need to be there?
Check-in staff: You should get to your gate about one hour before departure.
Passenger: And how do I get to the gate?
Check-in staff: You will turn left at the coffee shop. Security will be directly in front of
you. Once you are finished clearing security, follow the signs to Gate 54,
It will be on your right.
Passenger: Thank you so much for your help.
Check-in staff: You’re very welcome. Enjoy your flight!
SECURITY CHECK
Security guard: Passport and boarding pass, please.
Passenger: Here you go.
Security guard: Thank you. You can go on through.
Sir, you need to remove your coat. And you belt.
Passenger: My coat? And my belt?
Security guard: Yes, and your shoes.

Passenger: My shoes too?

Security guard: Yes, please. You can place them in this bin. You need to empty your
pocket and put those items in the bin as well. Do you have any liquids in
your bag?
Passenger: I do. I have a water bottle and some hand lotion.
Security guard: You’ll need to take those out. The water bottle is too big. You can either
drink it right now or throw it away.
Passenger: I’ll just throw it out.
Security guard: The hand lotion is fine because it is in a small container. You need to put
it in a plastic bag, though.
Passenger: Do you have a bag that I could use? I have never flown before, and I
didn’t bring one.
Security guard: Sure, we have an extra bag right here.
Passenger: Thank you.
Security guard: Do you have a laptop in your bag?
Passenger: I do.
Security guard: I’ll need you to remove it as well and place it in a bin.
Passenger: Okay.
Security guard: Please put your bag on the conveyor belt. Now please step through the
scanner.
BEEEPPPP……BEEEEPPPPEPEPP
Passenger: What’s wrong?
Security guard: Please step to the side. Stretch out your arms. I’m going to scan your
body. Are you wearing any jewelry?
Passenger: Oh yeah, I think my necklace triggered the alarm. Sorry about that.
Security guard: Alright. You’re all clear. You can pick up your items from the scanner, and
you can head to your gate. Have a great flight.
Passenger: Thanks.