Situation 1: At the check-in desk

Agent: Good afternoon! Where are you flying

to today?
Customer: I’m flying to Frankfurt.
Agent: May I have your passport, please?
Customer: Here you go.
Agent: Are you checking any bags?
Customer: Just this one.
Agent: OK, please place your bag on the scale.
Customer: I have a stopover in Berlin – do I need to pick up my luggage there?
Agent: No, it’ll go straight to Los Angeles. Here are your boarding passes – your flight
leaves from gate 15A and it’ll begin boarding at 3:20. Your seat number is 26E.
Customer: Thanks.

Common phrases and vocabulary words:

- “Where are you flying today?” “What’s your final destination?”
- “Here you go” when you give something to somebody.
- To check your bags
- Carry on bag is the small bag you take with you on the airplane.
- The scale tells you the weight of your luggage (45 kilograms, for example)
- A stopover or layover is when the airplane stops in a different city before continuing
to the final destination
- Boarding pass is the ticket that permit you to enter the airplane
- When a plane begins boarding, it means that the passengers start to enter the plane.
Usually boarding time is 30-60 minutes before takeoff (when the plane leaves)
- “Excuse me, where is the Delta check-in desk?”
- “Is the flight on schedule?” to ask if the flight will leave at the correct time, the agent
will respond “Yes” or “There’s a 20-minute delay” (for example).
Situation 2: Going through security
Agent: Please lay your bags, and use the bins for small objects.
Customer: Do I need to take my laptop out of the bag?
Agent: Yes, you do. Take off your hat and your shoes, too.
(Customer walks through the metal detector)
[BEEP BEEP BEEP BEEP]
Agent: Please go back. Do you have anything in your
pockets – keys, cell
phone?
Customer: I don’t think so.
Agent: Okay, come on through.
(Customer goes through the metal detector again)
Agent: You’re all set! Have a nice flight.
Situation 4: On the plane
Flight attendant: Chicken or beef?
You: Sorry?
Flight attendant: Would you like chicken or beef?
You: I’ll have the chicken.
Flight attendant: Anything to drink?
You: What kind of soda do you have?
Flight attendant: Coke, Diet Coke, and Sprite.
You: A Diet Coke, no ice, please.
Flight attendant: Here you go.
You: Thanks.

• “Can I have…”
For example:
Can I have a blanket?
Can I have a pair of headphones?
Can I have some water?
Can I have some extra napkins?
Can I have a decaf coffee?
Can I have na extra pillow?

Regular coffee has caffeine.

Decaf coffee doesn’t have caffeine.
Still water is regular.
Sparkling water has sparkles.
Alcoholic beverages.
Sodas.
A) Look at the sentences below and put them in the correct column below

A table for two, please.

What do you recommend?
And here’s the menu.
Are you ready to order?
I recommend the steak.
Rare, medium or well done?
Are you ready to order?
I would like some mineral water, please.
I’ll have the lamb chops.
Can we have the bill, please.
The lasagna for me, please.
Would you like anything to drink?

WAITER / WAITRESS CUSTOMER

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 How are you paying?

Debit card

Credit card

Cash

Change

Coins

A: Hi, how much is this red dress?

B: The red dress is 50 euros.
A: That sounds good. I'll take it.
B: Great choice! Will you be paying with cash or card?
A: I'll pay with cash, please.
B: Sure thing. It’s gonna be 55 euros with tax.
A: Here you go.
B: Thank you. Here's your receipt. Have a nice day!
A: You too!
Useful phrases for food:

What would you like to order?

Can I get a / an ________, please?

"Can I get a small coffee, please?"

"Can I get a ham croissant, please?"

For here, please./ To go, please.

What's in the ___________?

"What's in the vanilla iced-coffee?"

“What’s in the croissant?”

Can you remove the _________, please?

"Can you remove the sugar, please?"

Can you substitute the __________ for __________?

"Can you substitute the beef for pork?"

"Can you substitute the potatoes for pasta?"

What flavors do you have?

What kinds do you have?

Don't be afraid to ask!

Thank you! Have a nice day!

It's polite to say good bye and wish the person a nice day!

HAVE A WONDERFUL TRIP!