Purpose:

The purpose of this assessment tool is to transform our café to be a culture of

warmth and purpose. The following are reasons that this assessment will be
beneficial for our café. Shingo Prize at our Coffee
 Improved sales, and an accurate measurement of growth Café
 Address any employee concerns

 Address customer concerns and keep them coming back

Sarah Brasher
 Ensure best practices OGL: 357, Arizona State
 Examine effectiveness
University
 Improve quality

 Inspire growth and change in our company

If you have a physical location, provide brief directional information, such as
highways or landmarks:

[Street Address
City, State ZIP
[Telephone]

Shingo Prize Guiding Principles

Email:: [Email address]
Web: [Web address] Company Name
[Subtitle]
Table of Contents Maintaining the Assessment Tool
Main Purposes..............................................................................................1
Complete Assessment Weekly
Importance of Organizational Assessment.....................................................2
We will use this tool weekly, using our assessment
sheets. Whoever does the assessment will write an
About the Shingo Prize..................................................................................3
1 achievement report, and a general report on the
assessment, both positive and negative aspects. A
How to Implement........................................................................................4
rotation of assessor will be expectation.
Application.................................................................................................4

How to Maintain.............................................................................................5
Keep the Goal in Mind
It’s important that while doing the assessments we
keep our mission of creating a culture of warmth and
2 purpose at the forefront. Our actions will reflect our
goals, and all assessments will be a true and honest
statement of our current state.

Be As Specific As Possible

When completing your assessments, be as thorough

3 as possible. Be specific, and try to act without bias,
treating all factors within the business neutral.

5
How to Implement Shingo Main Purpose of Assessment:
Method:
Align our café practices with our mission
Following the guide sheets that will be provided, fill out the
questionnaires, comments, and scoring sections.
Through this assessment method we will be able to
align our business practices with our mission of
creating a culture of warmth and purpose.
The Goal here is to follow our mission of hosting a culture of
warmth and purpose. Keep this in mind when assessing
leadership and making comments.

Grow the Business

Application:
Assessment will allow us to reflect on our current business
These Four Dimensions of Assessment will be the guiding state and allow us to foresee growth for the future.
principles to which your worksheet will guide you through Assessments will allow for monitoring of sales goals and
reflecting on cultural elements that affect these numbers.
Dimensions of Assessment:
1. Cultural Enablers
2. Continuous Process Improvement
3. Enterprise Alignment Improve Quality of Practices
4. Results
Each Dimension will have its own questionnaire, comments, Aligned with our mission of a culture of warmth and
and scoring sections on your worksheet. purpose, we want to inspire our communities to participate
with us towards our shared goals.

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Importance of Organizational About Shingo Prize
Assessment
Cultural Transformation

Crafting Business Standards
As leaders of the café industry we must strive to set and
uphold standards. This allows us to remain competitive while
also holding onto our values as a company.
The Shingo Prize Assessment Tool is used for organizations who
undergo a cultural transformation.
Organizations can be awarded Bronze, Silver, or Gold medals.
The guiding principles are the basis for the assessment model.

“Using organizational assessment tools help chart out a

transformational path” -Perkins

Who uses organizational assessment?

So many companies use these assessments. These companies
are high competitors. In order to provide our services, we must
maintain a competitive edge.
 Starbucks

 Caribou

 Dunkin Donuts

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