Red Thread Dimension Notes on CARD’s (Context Action Result

Decision)
Functional expertise
 Professional knowledge and skills
 Experience

Example of Questions:
1. Questions on expertise for position …

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2. Describe your approach for a new task/project/customer.

3. Describe a competitive situation in which you were able to successfully differentiate your offering
(product/service). Post-interview rating:
What was your approach? BE  ME  AE 

Understanding the business

 Customer Need
 Hilti Business Model
 C2020 Strategy

Example of Questions:
1. In your job at __________, how did you know if
your customers (internal and external) were satisfied?
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 2. There aren’t enough hours in a day to ensure that
every partner/customer is totally satisfied. Give me an example
of a situation in which you just didn’t have the time to satisfy a
particular customer/partner.
3. Outline the top 3 business challenges facing your
current unit. Post-interview rating:
4. How does your current job contribute to the BE  ME  AE 
success of your company?

Understanding and defining what needs to be done

 Identify  Develop
 Analyze  Plan
 Prioritize

Examples for Questions:

1. Describe a situation in which you had to translate a broad
strategic directive from your company into an individual
performance target.
2. Tell me a time when you had to come up with a new idea to
solve a challenge at work.
3. How have you changed your approach to your job/work
since you have been in that role?
4. Tell me about a time when you had to analyze or interpret
numerical, financial or technical information. Post-interview rating:
5. Please give me an example of a time when you were able BE  ME  AE 
to identify a small problem before it became a big one.

Getting things done

 Communicate  Correct
 Execute  Achieve
 Monitor

Examples for questions:

1. Tell me about a long-term plan you developed for your largest
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 potential customers/partners – or for a project.
2. We have all at one time or another forgotten to do
something important for a customer/colleague. Tell me
about a time when this happened to you.
3. How do you know you are performing well at your job? 5 – Give HY 270 objection by GC not wanted to approve because of lack of approvals ICC /
4. Tell me about a time where you thought about giving up on LARR. Business case with engineer presentation of wins and technical support and investigate
a situation or problem but stuck with it. how we got it approved for other projects in LA.
5. It is often not easy to overcome a customer's/partner’s
objections. Tell me about an important situation where you
could not overcome those objections.
6. Tell me about a situation where you took some risk to get Post-interview rating:
things done.
BE  ME  AE 
Working inclusively with Others
 Empathy  Involve
 Influence  Teamwork

Examples for questions:

1. Please give me an example of a team decision in which you
were involved recently? What did you do to help the team
reach a decision?
2. Tell me about an experience with someone you've worked
with who was less cooperative than you needed him/her to
be.
3. Give me an example where you utilized all your Post-interview rating:
organizations resources to open a high potential BE  ME  AE 
opportunity.
4. When did you last recognize someone for his/her
performance? What was it about? How did you do it?

Developing Yourself & Others

 Self-awareness
 Develop
 Coach

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  Feedback

Examples for Questions:

1. What was the last new product or service introduced by
your company? How did you go about learning that product
or service?
2. What classes or courses have you taken in the last 12
months? How have you applied your learning’s from these
classes back on your job?
3. Describe a recent time you coached someone? (a new
team member for example)
4. Give me an example of a time you proactively sought Post-interview rating:
feedback on your job performance? BE  ME  AE 
5. What are you currently working on to improve?

E Future Development & Mobility

Where do you want to develop yourself within the next three to five years? To what extent are you and your family mobile (national/international)? In which
How do you want to achieve it? Why Hilti? How do you see the career period of time?
progressing & how does this role fit with this plan?

G Motivation
For the: Notes on given Examples
 Company
When were you most satisfied? What satisfied (or dissatisfied) you? Why …?
The organization’s mode of operation and values
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 are consistent with the type of environment that
provides personal satisfaction
 Job

Likes
Activities and responsibilities in the job are
consistent with activities and responsibilities that
result in personal satisfaction
 Location
Overlap is negative Overlap is positive
Location of job fulfils the environmental/family
needs
Questions: Overlap is positive Overlap is negative
Reflect on your job and list elements…

Dislikes
 that motivate and challenge you
 that you dislike and where you have make
personal sacrifices
 that you do not like and do not miss (e.g.
travelling)
 you miss because they are not available in
Not part of the Part of the job
your current job (e.g. instant daily results, daily
sales)

Comments

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