ALLSAFE Checklist

23 Apr 2021 / h0571 - Novotel Lombok Resort &

Villas / H0571 - NOVOTEL LOMBOK RESORT &
VILLAS / Yes / 23 Apr 2021 Complete

Score 99.27% Failed items 1 Actions 0

Site H0571 - NOVOTEL LOMBOK

RESORT & VILLAS, INDONESIA
MALAYSIA, INDONESIA

Conducted on 23rd Apr, 2021 10:48 AM WITA

Prepared by h0571 - Novotel Lombok Resort &

Villas

Location

Have you received the ALLSAFE label? Yes

What date did you receive the label? 23rd Apr, 2021

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 Failed Items 1 failed
Failed Items

Heart of the House / STAFF LOCKERS

* HEA - 009 - Toilets & locker rooms are equipped with: pedal or touch-free
bins, liquid soap, hand gel, paper towels, cleaning sprays. No
Items are checked/refilled as required.

paper towel many times empty

Private & Confidential 2/26

 Introduction
Introduction

Welcome to the ALLSAFE iAuditor checklist.

For each touchpoint you can select one or several types of ALLSAFE standards to assess:
MANDATORY PRIORITY standards: This option is for 30 minute checks.
ALL MANDATORY standards: This is a combination of the Mandatory Priority essentials and all other Mandatory
essentials for 1 hour checks.
ALL MANDATORY & RECOMMENDED standards: This option is for all ALLSAFE standards for a detailed 1hr 30 min
check.
MANDATORY PRIORITY are marked with a * (star) , MANDATORY are marked with an M and RECOMMENDED are
marked with an R.
DISCLAIMER: legislation and instructions issued by local health authorities take precedence over the guidelines
contained in this checklist.

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 General 100%
General
- 100%

Which standards would you like to assess? All Mandatory

HEARTISTS 100%
HEARTISTS- 100%
* GEN - 001 - The AllSafe Officer service is available 24/7. Contact details
Yes
of AllSafe Officer is communicated to all departments & Heartists.

(M) GEN - 002 - Heartists are given comprehensive safety & hygiene
training
- New routines & processes for cleaning, social distancing & heart of house
Yes
- Course of action for dealing with unwell guests and colleagues
- How to inform guests of the enhanced changes & rules
- COVID 19 preventive measures, symptoms and containment

BEST PRACTICE: To be assessed on a weekly/monthly basis.

(M) GEN - 003 - Guest has access to AXA medical services (free of charge
for guests and the hotel):
Yes
- teleconsultation by phone
- AXA's worldwide network of certified medical providers

* GEN - 004 - Heartists are provided with appropriate masks and sanitizer
Yes
solution.

* GEN - 005 - A regular health check of all heartists is conducted and

recorded
a) Heartists do not show signs of cold/cough.
Yes
b) Heartists body temperature is measured at entrance and is normal
c) Heartists have not been in direct contact with confirmed/suspected case
of COVID -19 in the last 14 days.

BEST PRACTICE: Temperatures taken daily & any symptoms reported and recorded.

* GEN - 006 - Reorganize work plan and process respecting social distance
Yes
and enhanced hygiene standards.

GUESTS 100%
GUESTS- 100%
* GEN - 012 - Key messages informing guests of all exceptional service
Yes
measures are displayed in all touchpoints.

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 Heart of the House 1 failed, 85.71%
Heart of the House
- 85.71%

Which standards would you like to assess? All Mandatory

CLEANING 100%
CLEANING - 100%
* HEA - 004 - Cleaning schedule for all surfaces & tools is enforced with
Yes
special attention to high touch areas.

* HEA - 005 - Disinfecting wipes / cleaning spray for self cleaning are
Yes
installed as required.

HYGIENE 100%
HYGIENE - 100%
* HEA - 007 - Notice/Poster to clean hands after use is displayed next to all
Yes
high touch areas

STAFF LOCKERS 1 failed, 50%

STAFF LOCKERS- 50%
* HEA - 009 - Toilets & locker rooms are equipped with: pedal or touch-free
bins, liquid soap, hand gel, paper towels, cleaning sprays. No
Items are checked/refilled as required.

paper towel many times empty

* HEA - 011 - Toilets & locker rooms are cleaned after each use with
Yes
special attention to high touch areas.

UNIFORMS 100%
UNIFORMS - 100%
* HEA - 013 - All work equipment and uniforms are cleaned regularly
Yes
(ideally daily) and in greater depth if case suspected.

* HEA - 014 - Staff must change into uniform at hotel: they should not
Yes
arrive with uniform on.

Private & Confidential 5/26

 Pre-Arrival 100%
Pre-Arrival
- 100%

Does your hotel have Pre-Arrival Transportation? Yes

(R) PRE - 001 - If outsourced, the transportation partner must follow the
same protocol as hotel employees which include:
A daily health check of all heartists that is conducted and
recorded:
a) Heartists do not show signs of
Yes
cold/cough.
b) Heartists body temperature is measured at entrance and is
normal
c) Heartists have not been in direct contact with confirmed/suspected case
of COVID -19 in the last 14 days.

(R) PRE - 002 - The driver is wearing protective gear such as masks and
Yes
sanitizer gel.

(R) PRE - 003 - The car is disinfected with every arrival. Yes

(R) PRE - 004 - If possible the driver section is segregated with a

N/A
temporary plastic or a transparent sheet.

(R) PRE - 005 - Driver limits conversations to minimize interaction. Yes

Private & Confidential 6/26

 Arrival 100%
Arrival
- 100%

Which standards would you like to assess? All Mandatory

HOTEL ENTRANCE & LOBBY 100%

HOTEL ENTRANCE & LOBBY- 100%
* ARR - 001 - Rope barrier is installed and official notices to inform guests
Yes
on the hotel rules to follow during the stay are visible at the entrance.

* ARR - 002 - Sanitizer gel is available at hotel's entrance for guests to

Yes
disinfect their hands

* ARR - 004 - "Understanding Coronavirus” and "all exceptional service

measures" posters in several languages are installed in a prominent place Yes
in the hotel lobby.

(M) ARR - 009 - Only one person is allowed inside the luggage storage
Yes
area: either the customer or a staff member.

(M) ARR - 010 - There is no contact between different customer luggage in

Yes
the luggage storage area.

* ARR - 011 - Cleaning schedule for all surfaces & tools is enforced with
Yes
special attention to high touch areas.

Private & Confidential 7/26

 Reception 100%
Reception
- 100%

Which standards would you like to assess? All Mandatory

CHECK-IN/CHECK-OUT 100%
CHECK-IN/CHECK-OUT - 100%
* REC - 002 - DISINFECTION OF HIGH-TOUCH SURFACES AFTER EACH
USE:
- Counter - wiped after every guests
Yes
- Payment terminals, keyboards, tablet, pens disinfected after every client
- Heartists not to share pens
- Heartists to wash hands after each client

* REC - 003 - Key cards are disinfected before & after each use and
Yes
dropped into box upon checkout.

* REC - 004 - Based on country regulations, floor markings or any

Yes
alternative visible safe distancing system is in place, e.g. easels.

* REC - 005 - Hand sanitizer is available on the counter. Guests are invited
Yes
to clean their hands.

* REC - 006 - Guests are informed upon arrival of all measures taken to
Yes
ensure a safe stay

* REC - 008 - Guests are provided with individual sanitizer, wipes and mask
Yes
at arrival (Luxury/Premium), or on request (Midscale/Economy)

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(M) REC - 009 - Guests are informed about the ALLSAFE Officer Yes

* REC - 012 - Reception is equipped with medical kit, checked and refilled
Yes
every day.

Private & Confidential 9/26

 Public Areas 100%
Public Areas
- 100%

Which standards would you like to assess? All Mandatory

LOBBY 100%
LOBBY- 100%
* PUB - 004 - Following cleaning procedures for Lobby & Reception:
- Reinforce measures for disinfecting surfaces, points of contact and lifts.
Pay particular attention to door handles, tables, taps, lift buttons,
telephones, TPE machines, and computers Yes
- Cleaning the floors: use the regular cleaning product
- Disinfecting hands: Rub hands with gel sanitiser from installed dispenser,
or with soap and water

PUBLIC TOILETS 100%

PUBLIC TOILETS
- 100%
* PUB - 005 - Follow Public Toilet cleaning procedures. Yes

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 * PUB - 006 - Soap dispensers, disinfectant gel dispensers, and paper
towels are well stocked. (Must be carried out several times per day
Yes
depending on frequency of usage). Any defect or depletion must be
repaired or replenished immediately.

* PUB - 008 - Toilet brushes are removed. Yes

* PUB - 010 - A record is kept of public toilets daily cleaning procedures. Yes

HEARTISTS 100%
HEARTISTS- 100%
* PUB - 012 - Heartists wear masks at all times. Masks changed at least
Yes
once in 4 hours.

Private & Confidential 11/26

 Room 100%
Room- 100%

Which standards would you like to assess? All Mandatory

CLEANING 100%
CLEANING
- 100%
(M) ROOM - 001 - Room cleanliness procedures are strictly followed:
A. Windows and doors must be kept open during cleaning
B. Wear masks at all times
C. Put on new gloves or/and wash hands between rooms
D. Visually inspect the room
E. Remove all glassware and plates to be sanitized outside of room to be
removed directly to pantry
F. Restock supplies – change all, even if not used by guests
G. Spray (and do not wipe) all bathroom hard surfaces with approved
disinfectant cleaner (toilet, urinals, sinks, countertops, taps, shower/tub,
dispensers) Yes
H. Dust, clean and disinfect all hard surfaces in room with reinforced focus
on high touchpoints
I. Return to bathroom after required disinfectant contact time to
wipe/scrub and rinse hard surfaces starting with shower and ending with
toilet
J. Pick up debris and empty trash; replace trash liner if needed
K. Vacuum soft-surfaced floors (carpet/rug); sweep then mop hard-
surfaced floors (tile/LVT)
L. Wash gloved hands with soap and water, or remove (if using single use);
wash hands

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 * ROOM - 019 - Housekeeping tools are disinfected at the beginning and
end of each day:
- Vacuum cleaners Yes
- Trollies (especially handles)
- Product bottles

* ROOM - 021 - Hand sanitizer is added to the housekeeping trolley. Yes

AMENITIES 100%
AMENITIES - 100%
(M) ROOM - 003 - All non-essential items are removed from the bedrooms
(pens, flyers, room directory, decorative cushions, bed cover…) & are Yes
made available at reception upon guest request.

(M) ROOM - 008 - Amenities dispensers are highly disinfected. Yes

LINEN & TOWELS 100%

LINEN & TOWELS
- 100%
(M) ROOM - 016 - Dirty linen is handled with caution and put immediately in
Yes
washing basket.

(M) ROOM - 017 - Soiled linen trollies are never left in areas open to staff
Yes
or lockable linen trollies are used.

(M) ROOM - 018 - Pillow protectors and Mattress protectors are laundered
Yes
after each stay.

Private & Confidential 13/26

 Kitchen 100%
Kitchen
- 100%

Are your Kitchen facilities open? Yes

Which standards would you like to assess? All Mandatory

RECEIVING/DELIVERY BAY 100%

RECEIVING/DELIVERY - 100%
BAY
(M) KIT - 001 - Only authorized personnel are permitted to enter the
Yes
Receiving/Delivery Bay.

(M) KIT - 002 - A reinforced cleaning procedure is followed in the

Yes
receiving/delivery bay.

(M) KIT - 003 - Gloves, Masks & Hand sanitizers are available and
Yes
replenished at all times in the receiving area.

(M) KIT - 004 - While receiving, the hotel personnel:

a) wear masks
b) maintain safe distance Yes
c) do not share pens to sign receipts/pen is sanitized after every use
d) wash hands after each receiving activity

(M) KIT - 007 - Fresh/Chilled/Frozen items arriving in boxes (meat, fish,

eggs, cheese, fruits etc.)are unpacked in designated areas, and wiped Yes
clean with sanitizer before being put in appropriate storage areas.

(M) KIT - 008 - Fresh fruits & vegetables are washed & disinfected using
proper chemicals in dedicated areas before being stored or brought into Yes
the kitchen.

GENERAL 100%
GENERAL - 100%
(M) KIT - 010 - High standards of food safety are maintained in all areas of
the kitchen at all times through effective cleaning & disinfecting
Yes
procedures, personnel hygiene & effective training and supervision of food
handling teams.

(M) KIT - 011 - Unauthorized personnel are strictly prohibited in the kitchen
Yes
food preparation area.

(M) KIT - 012 - There is a reinforced cleaning and disinfection procedure

for all areas of the kitchen.
Yes
HIGH Touch Areas are cleaned and disinfected at increased and regular
intervals.

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 (M) KIT - 014 - Uniforms of all Kitchen teams are washed daily at a
Yes
minimum temp of 60 deg C.

KITCHEN - STORAGE AREA 100%

KITCHEN - STORAGE-AREA 100%
* KIT - 016 - All storage areas are thoroughly cleaned & disinfected at
Yes
regular intervals.

KITCHEN - FOOD PRODUCTION AREAS 100%

KITCHEN - FOOD PRODUCTION - 100%
AREAS
(M) KIT - 023 - Kitchen teams are in mandatory food safety attire at all
times: Yes
Clean Uniform, Head Cover and Mouth Mask

(M) KIT - 024 - Before entering the kitchen area the mobile phone has to
Yes
be sanitized at all times.

(M) KIT - 025 - Handwashing procedures are strictly followed by all kitchen
Yes
teams

(M) KIT - 026 - Work areas are arranged to maintain minimum 1 m

Yes
distance between chefs during all phases of food production.

(M) KIT - 028 - Cleaning of the work surface, kitchen utensils and knives
must be done before and after each use in a non-rinse disinfectant, and Yes
they must be cleaned at the end of each day.

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 (M) KIT - 029 - Door handles, drawers, bells, trolley handles and any other
high touch hand contact surfaces must be cleaned every hour and at the Yes
end of the day with food safe disinfectant.

KITCHEN - DISHWASHING AREA 100%

KITCHEN - DISHWASHING- 100% AREA
(M) KIT - 031 - There is always minimum 1 m distance between
Yes
dishwashing personnel & all other team members in the kitchen.

(M) KIT - 033 - Dishwashing Personnel strictly comply with hand washing
rules:
- Wash Hands before starting the shift Yes
- Between changes in work task /work areas
- After loading dirty dishes & unloading clean dishes from dishwashers

* KIT - 034 - Dishwashing Personnel are provided with aprons & masks. Yes

(M) KIT - 035 - Aprons are changed regularly to avoid contaminating the
Yes
washed and clean kitchen ware.

(M) KIT - 036 - Dishwashing Machine is in good working condition

Yes
(checked & inspected by referenced supplier)

(M) KIT - 037 - Dishwashing Machine is operated at ideal temperatures to

Yes
ensure proper cleaning & disinfection of utensils.

Private & Confidential 16/26

 F&B 100%
F&B- 100%

Are your F&B facilities open? Yes

Which standards would you like to assess? All Mandatory

ROOM SERVICE - BREAKFAST/LUNCH/DINNER 100%

ROOM SERVICE - BREAKFAST/LUNCH/DINNER
- 100%
Are you operating Room Service? Yes

(M) F&B - 001 - Buffet services are suspended as much as possible. Room
Yes
service is offered free of extra charge.

* F&B - 003 - Service personnel are wearing a mask at all times. Yes

* F&B - 004 - All serving dishes, cutlery & glassware are clean and
Yes
sanitized.

* F&B - 008 - All HIGH TOUCH AREAS are cleaned & sanitized after every
use:
Table Tops Yes
Service Trolleys
Trays & Tray Covers

* F&B - 009 - All food trays delivered to guest rooms are adequately
Yes
covered to avoid contamination.

(M) F&B - 010 - All service teams strictly follow the tray delivery &
collection procedure:
- Knock on door & step back while waiting for guest to open the door to
maintain safe distance.
Yes
- Avoid entering the room if possible,
- Bill should be placed on the tray for guest signature.
- Inform the guest to place tray outside the room once finished and call for
collection.

* F&B - 011 - Tableware and/or products (glasses, plates) are protected

Yes
with reusable lid or Clingfilm. All cutlery is protected with a cutlery holder.

* F&B - 015 - F&B personnel wash & sanitize hands appropriately after
Yes
each activity.

(M) F&B - 016 - F&B personnel change masks appropriately - minimum

Yes
once every 4 hours.

RESTAURANT/BAR 100%
RESTAURANT/BAR- 100%
Are your Restaurants/Bars open? Yes

RESTAURANT/BAR 100%
RESTAURANT/BAR
- 100%

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* What is the name of the restaurant? Spice Market

* F&B - 017 - High Touch Areas in the restaurant/bar are cleaned &
Yes
sanitized at increased & regular intervals /after each use.

* F&B - 019 - Remove physical individual menus and promote contactless

menus (e.g. blackboard, orally, QR code…). If not possible, menu must be Yes
sanitized after each use.

* F&B - 021 - Sanitizer provided at the entrance of the breakfast area /

Yes
restaurant / bar and any area where food is being served.

* F&B - 023 - Seat allocation is rearranged to respect social distancing. Yes

(M) F&B - 024 - F&B personnel wash & sanitize hands regularly. Yes

* F&B - 028 - Organize routes for walking through the establishment which
encourage one-way movement flow and avoid cross-over / contraflow, and Yes
a circulation path with an entry door and an exit door, when possible.

(M) F&B - 029 - Replace shared containers on tables (salt, pepper,

sauces…) with single servings or provide these items on demand and Yes
disinfect between each guest.

(M) F&B - 032 - Contactless payments methods (pre-payment, bank

transfer, bank cards, QR code) should be the default option, and payment
Yes
at the table encouraged rather than payment at the counter to limit the
queue.

Private & Confidential 18/26

 (M) F&B - 033 - One team member only to deliver service per table. Yes

* F&B - 034 - Provide all team members with a mask (to be changed every
Yes
4 hours), and access to hand sanitizer gel or soap.

* F&B - 035 - Provide where possible personal work tools. Avoid where
possible working in pairs or limit it only to those tasks that are too difficult Yes
to do alone.

* F&B - 036 - Observe a safe distance between guests and staff, and
Yes
between each guest (1m as a minimum).

(M) F&B - 037 - If the restaurant has a terrace and/or a garden, all the
Yes
different safe and sanitary measures are respected.

* F&B - 038 - Install a disinfecting dispenser near the drinks machines. Yes

* F&B - 039 - Protect the buffet with panel screens. Yes

DRINK MACHINE & SELF SERVICE 100%

DRINK MACHINE & SELF SERVICE
- 100%
Are your Drinks Machines/Self Service open? Yes

* F&B - 040 - Installation of safety distance markers of 1m as a minimum. Yes

* F&B - 041 - Clear directional arrows avoid crossover contact between

Yes
guests.

(M) F&B - 042 - If offering dishes that can be reheated in the microwave:
- Display instructions for use
- Make wrapped, single-use microwave covers available for use Yes
- Make the following items available next to the microwave: sanitizing gel,
disinfectant wipes.

(M) F&B - 043 - Vending machines and micro waves are regularly cleaned
Yes
and disinfected.

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 Wellness 100%
Wellness
- 100%

Does the hotel have Wellness/Spa facilities? Yes

Which standards would you like to assess? All Mandatory

BOOKING/PRE-ARRIVAL 100%
BOOKING/PRE-ARRIVAL
- 100%
* WEL - 001 - Heartists are fully aware of all the additional safety and
cleanliness measures that are in place and are able to clearly
Yes
communicate to guests the enhanced processes (training and scripting).
Promote the role of ALLSAFE Officer in the hotel.

* WEL - 002 - Heartists should advise guests of the requirements to use

facilities or treatments; including but not limited to:
- Guests are symptom free.
- No recent exposure to any Covid-19 cases.
- No travel by guest or family members to high risk areas within 14 days. Yes
- Masks are required to be worn in certain areas.
- May perform individual temperature checks upon arrival (country by
country decision)
- Must complete an enhanced health consultation form

* WEL - 004 - No facial treatments are offered in the initial opening phase. Yes

CLEANING 100%
CLEANING - 100%
* WEL - 008 - High Touch Areas in the Swimming Pool are cleaned &
Yes
disinfected at increased & regular intervals.

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* WEL - 009 - High Touch Areas in the Fitness Area are cleaned &
Yes
disinfected at increased & regular intervals.

* WEL - 010 - High Touch Areas in the Treatment Rooms are cleaned &
Yes
disinfected at increased & regular intervals.

Private & Confidential 21/26

 LOCKERS 100%
LOCKERS - 100%
* WEL - 011 - Lockers are sanitized, stocked and locked before being
available for guest use (including handles, coat hanger, door and Yes
keypad/lock).

AMENITIES 100%
AMENITIES- 100%
* WEL - 016 - A bottle of hand sanitizer should be placed in all changing
Yes
areas for guest use.

SHOWERS 100%
SHOWERS - 100%
* WEL - 017 - Showers are cleaned and sterilized after every guest use.
(allocate sufficient time/staffing between guests to allow for adequate Yes
cleaning)

TREATMENT DELIVERY 100%

TREATMENT DELIVERY- 100%
* WEL - 019 - Therapist wears a mask during treatment. Yes

* WEL - 023 - Face cradle is cleaned and sanitized before every guest use. Yes

* WEL - 026 - Therapist only performs approved treatments and follows

Yes
social distancing guidelines set by each property.

* WEL - 027 - The treatment room is cleaned after every guest (allocate
Yes
sufficient time and staffing for enhanced cleaning procedures).

HEAT & WATER FACILITIES 100%

HEAT & WATER FACILITIES
- 100%
* WEL - 028 - Observe all government guidelines on reopening heat and
Yes
water facilities.

* WEL - 029 - Respect social distancing guidelines & enhanced cleaning

procedure at all times.
(Hotels may elect to have guests book the use of thermal facilities in
Yes
advance which may allow for easier control of social distancing and
cleaning schedule's e.g. booking of 45 mins. of use with 30 min
turnaround)

SWIMMING POOL 100%

SWIMMING POOL- 100%
Does the hotel have a Swimming Pool? Yes

* WEL - 033 - Observe all government guidelines on reopening swimming

Yes
pools.

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 * WEL - 034 - Guests are informed of social distancing measures applying
for the swimming pool (e.g. no more than one person per swimming lane Yes
or no more than one guest per 2 Sq. Meters of pool area).

* WEL - 035 - Pool furniture should be arranged to respect social

Yes
distancing requirements.

FITNESS CENTER 100%

FITNESS CENTER
- 100%
Does the hotel have a Fitness Center? Yes

* WEL - 040 - Equipment is adjusted to reflect social distancing

requirements (Min 1.5m between pieces of equipment). Alternatively, turn
Yes
off one out of two machines that are adjacent to each other with signage
“Due to social distancing, this equipment is not in use."

* WEL - 044 - It is mandatory for guest to use towels when exercising on

Yes
the equipment.

* WEL - 045 - Masks are made available for guests. Yes

* WEL - 046 - Heartists wear masks and disposable gloves while

Yes
cleaning/handling equipment.

* WEL - 047 - Heartists disinfect hands using hand sanitizer in front of the
guest prior to handling any equipment or demonstrating how to use any of Yes
the equipment.

* WEL - 048 - Equipment must be cleaned and sanitized after every guest
Yes
(allocate sufficient staffing and time).

* WEL - 051 - Aerobic and Yoga mats and equipment must be sanitized
Yes
after every studio class.

Private & Confidential 23/26

 Engineering & Maintenance 100%
Engineering & Maintenance
- 100%

Which standards would you like to assess? All Mandatory

INDOOR AIR QUALITY 100%

INDOOR AIR QUALITY
- 100%
* ENG - 001 - Increase outdoor air ventilation (disable demand-controlled
ventilation and open outdoor air dampers to 100% as indoor and outdoor
Yes
conditions permit) Increase air exchange rate and keep systems running
longer hours (24/7 if possible).

* ENG - 008 - Compulsory use of PPEs when replacing filters or servicing

the HVAC equipment, especially the units that re-circulate air from public
Yes
spaces. Keeping in mind that high performance filters will collect more
pathogens, therefore it is required to handle it as hazardous waste.

LEGIONELLA PROTOCOL 100%

LEGIONELLA PROTOCOL- 100%
* ENG - 009 - Water Safety protocols must be reinforced to avoid legionella
Yes
occurrences (due to temporary hotel closure and low occupancy )

Private & Confidential 24/26

 MICE 100%
MICE- 100%

Does the hotel have meeting facilities? Yes

Which standards would you like to assess? All Mandatory

SET UP 100%
SET UP- 100%
* MICE - 002 - Rearrange furniture to ensure a minimum distance of 1
meter between each participant (distance may vary upon local Yes
regulations).

* MICE - 004 - Remove all papers, note pads and pencils. Yes

(M) MICE - 005 - High disinfection to be done during each break (during
Yes
lunch and after the event), focusing on key high touch points.

* MICE - 006 - Sanitizer gel station for guests is available at the entrance. Yes

WELCOMING GUESTS 100%

WELCOMING GUESTS - 100%
(M) MICE - 007 - Exceptional service measures must be communicated to
all meeting participants via email before their arrival and by the hotel Yes
welcome team upon arrival.

* MICE - 008 - Event Manager to wear mask (if regionally appropriate) and
Yes
respect social distancing when meeting the guest(s): 1 meter minimum.

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 (M) MICE - 009 - Clearly display reminders of local health & safety
instructions in the meeting rooms and coffee break areas in several Yes
languages, using icons.

F&B 100%
F&B- 100%
* MICE - 011 - Sanitiser gel is available next to espresso coffee machine
Yes
and food items.

(M) MICE - 012 - One team member only to deliver service per table. Yes

(M) MICE - 013 - Opt for individual glass bottle or water fountain frequently
Yes
disinfected.

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