"An Analysis of General Banking Operation of EXIM Bank Limited: A Study On Ring Road Branch

“An analysis of General Banking
Operation of
EXIM Bank Limited: A study on Ring Road Branch
SUBMITTED TO:
Mr. Mohammad Shibli Shahriar

Assistant Professor
Department of Business Administration
Faculty of Business & Economics
Daffodil international university
PREPARED BY:
Md. Asif Iqbal
ID: 111-11-2035
Batch: 28th
BBA program
Major in Marketing
Daffodil international university
Date of submission: 27th December 2014
i
©Daffodil International University
SHARIAH BASED ISLAMIC BANK
“An analysis of General Banking

Operation of
EXIM Bank Limited: A study on Ring Road Branch
ii
Letter of Transmittal
Date: December 27, 2014
Mr. Mohammad Shibli Shahriar

Assistant Professor
Daffodil International University
Sub: Submission of Internship Report.
Dear Sir,
With immense pleasure, I am submitting my internship report of “An Analysis of

General Banking Operations of EXIM Bank Limited: A Study on Ring Road
Branch” which was assigned me as a part of my BBA Program. I have tried my level
best to complete this report with the necessary information and suggested proposal that
you were provide me as your best as well.
I hope that the report will be completed as your expectations.
Thank you
Sincerely Yours,
……………………………..
Md. Asif Iqbal
ID: 111-11-2035.
iii
Approval Certificate
This is to certify that, Md.Asif Iqbal is a student of BBA (Marketing) of the Department
of Business Administration & ID no.111-11-2035 has successfully completed internship
program on General Banking Activities of Exim Bank Limited .in Ring Road Branch
from October 01, 2014 to January 01, 2015.On the basis of his successfully completed
internship program, he has prepared this report under my supervision.
I wish him every success.
……………………..…………
Mohammad Shibli Shahriar
Assistant Professor
iv
ACKNOWEDGEMENT
It is high time for me to express my deepest gratitude to the almighty Allah. Without the
support of Allah I would not be able to complete a huge task of preparing this Internship
Report within the scheduled time.
Internship report is an essential part of BBA program as one can gather practical
knowledge within the period of three months by observing and doing the daily works of
chosen organization. In this regard my internship has been arranged at Exim Bank
Limited, Ring Road Branch, Dhaka.
At first, I would like to give thanks to my supervising teacher Mohammad Shibli Shahriar
Assistant Professor, Department of Business Administration, Daffodil International
University of Bangladesh who instructed me in the right way and give me proper
guidelines for preparing this Internship Report
.
I acknowledge my indebtedness to Mr. Mizanur Bhuyan and Mr. Miganur Rahman for
their constant guidance and valuable suggestion from time to time and I am also grateful
to Mr.Md.Mizanur Rahman (FAVP), and In-charge of Foreign Exchange, And also to the
Manager Sir for their personal guidance during the internship.
I am also indebted to all of the officers and employees of the Ring Road Branch who
extended their wholehearted cooperation to me despite their huge workload during my
Practical Orientation.
At last I must mention the wonderful working environment and group commitment of this
bank that has enabled me a lot deal to do and observe the banking activities during my
internship period of three months.
Finally, I convey my sincere thanks to my friends who inspire in different ways to

complete the report and the course as well.
v
Executive Summary
Commercial banks are one of the key contributors in the economy of developing
countries. They act as financial intermediaries by performing the function of mobilizing
the funds from one party and lending the same to another while making a reasonable
amount of profit. People and the government itself are very much dependent on the
services provided by the various banks in the financial market. Export Import of
Bangladesh Limited has started its journey as a private commercial bank on August 3,
1999. The whole working process of Ring Road Branch, EXIM BANK Ltd. is divided
into 3 sections. They are 1) General Banking, 2) investment and 3) Foreign Exchange. I
have tried to make acquainted with the bank and branch in this report.
General banking is the starting point of all the banking operations. This department
provides day to day services the customers. It includes new accounts, remit funds, issue
bank drafts and pay orders etc. provide customer through quick and sincere service. The
Islamic bank collects deposit from different viewpoint. The bank gives the depositors the
rate of profit they earn from their operation. Here the bank goes with the client a type of
business relationship. The various kind investment categories under Islamic rules are also
included in the report. Bank invests the deposit amount to the client who provides
effective efforts, energy and time to acquire profit. Here bank acts as a Shahib AL Mal
and client ac as a Mudarib. Foreign Exchange department plays significant roles through
providing different services for the customers. L/C is the key part of foreign exchange
business.
Shortly it can be say; this repot in its beginning introduced the EXIM Bank Ltd. which
shows its historical background, the vision, mission, corporate strategy and the other
aspect like the Banking with shariah principles etc. Next the report shows highlights on
the EXIM Bank Ring Road Branch. Then it‟s come with the topic general banking
operation also my duties and responsibilities with that. From the investment and general
banking we got to understand the Islamic banking concepts and the way the Islam thinks
the interest and what a bank should be. Different product/ services offered by EXIM Bank
are shown in brief. “EXIM Bank Limited, Ring Road Branch” is shown, with SWOT
analysis showing its strengths, weakness, opportunity and threats. And at last
recommendation also provided from my view point.
vi
Abbreviations
EXIM Export Import Bank of Bangladesh Limited.

BB Bangladesh Bank
A/C Accounts
DD Demand Draft
FDR Fixed Deposit Receipt
SME Small & Medium Enterprise
NFCD Non Resident Foreign Currency Deposit account
NFCD Non-Resident Foreign Currency Deposit Account
PO Payment Order
STD Short Term Deposit
TT Telegraphic Transfer
TIN Tax Identification Number
NGO Non government Organization
MICR Magnetic Ink Character Recognition
MSD Mudaraba Saving Deposit
MSTD MUDARABA SHORT TERM DEPOSIT
MSS Mudaraba Monthly Savings Scheme
MPSS Mudaraba Multiply Savings Scheme
IBDA Inter Branch Debit Advice
L/C Latter of Credit.
vii
Table of Contents
Chapter-1: Introduction Page no-

2-4
1.1 Introduction of the study 02
1.2 Objective of the study 02
1.3 Methodology of the study 03
1.4 Rationale of the study 03
1.5 Limitation of the study 04
5-15
Chapter-2: Overview of the EXIM Bank
Limited
2.1 Historical background of EXIM Bank Limited 06
2.2 Nature of Business 06
2.3 EXIM Bank Limited at a Glance 07
2.4 Hierarchy Structure of EXIM Bank Limited 08
2.5 Corporate Vision 08
2.6 Corporate Mission 09
2.7 Corporate Strategy 09
2.8 Banking with shariah principles 10
2.9 Product or service offered by EXIM bank 10-11
2.10 Branch Network 12-15
17-19
Chapter-3: Overview of the Branch
3.1 Introduction 17
3.2 Total Employee 17
3.3 Organ gram of Ring Road Branch 18
3.4 Function and Operation of Exim Bank Ltd 18-19
21-34
Chapter-4: General Banking Activity
4.1 General Banking- Constituents of General Banking 21
4.2 Account Opening 22-23
4.2.1 General requirement for opening AL-WADIAH 24
CD/MSD/MSTD account
4.2.2 Additional documents that required for opening accounts 24-26
4.3 Account Closing 26
4.4 Deposit Account 26
4.4.1 AL-WADIAH CD/MSD/MSTD ACCOUNT_ 27
4.4.2 MUDARABA TERM DEPOSITE RECIPT ACCOUNT_ 27
4.4.3 MUDARABA SUPER SAVING SCHME 28
viii
4.4.4 Other scheme 28-29
4.5 Issuance of Check Book 29

4.5.1 Features of MICR 30
4.5.2 Advantage of MICR 30
4.6 Clearing 30
4.6.1 Inward Clearing 31
4.6.2 Outward Clearing 31-32
4.7 Remittance 32
4.7.1 Payment Order 32-33
4.7.2 Demand Draft 33-34
4.7.3 Telegraphic Transfer 34
4.7.4 Difference Between PO, DD, TT 34
Chapter-5: Internship duties and 36-38

responsibilities
5.1 Duties and responsibilities as an Internee 36
5.2 Internship Accomplishment 36-37
5.3 Problem encountered 37-38
5.4 How internship will help my career 38
40-41
Chapter-6: SWOT Analysis of EXIM Bank
Limited
6.1 SWOT Analysis of Ring Road Branch, EXIM Bank Ltd. 40
6.1.1 Strengths 40
6.1.2 Weaknesses 40
6.1.3 Opportunity 41
6.1.4 Threats 41
43-45
Chapter-7: Findings, Conclusion and
Recommendation
7.1 Findings 43
7.2 Conclusion 43-44
7.3 Recommendations 44
References 45
ix
Chapter-01
Introduction
1
1.1 Introduction of the study
Present world is changing rapidly to face the challenge of competitive free market
economy. To keep pace with the trend every organization need executive with modern
knowledge. To provide fresh graduate with modern theoretical and professional
knowledge in banking and all other different institution management, Daffodil
international university of Bangladesh has assigned the internship program for the
students to help them out to have a practical knowledge to work in a real official
environment. Under this course the students are sent to gather practical knowledge about
working environment and activities.
As a prerequisite for the Bachelor of Business Administration Degree I was required to

complete this internship program. I had been selected to work as an Internee in Export
Import Bank of Bangladesh Limited, Ring Road Branch for a period of 3 months. Export
Import Bank of Bangladesh Limited appointed me as an Internee. After discussion and
getting consent, I started to work on the “General Banking Operation of EXIM Bank
Limited”.
1.2 Objectives of the Study

The main objective of the study is to analyze the general banking activities of Exim Bank
Limited, Ring Road Branch.
The specific objectives of the study are as follows:
1. To analyze different deposit schemes of Exim Bank Ltd.
2. To analyze the activities of account opening section and clearing section of the
bank.
3. To find out some problems of general banking activities of the branch
4. To prescribe some suggestions to overcome those problems.
Scope of the Report

This report covered the overall banking system of Exim Bank Limited and also includes
relationship of the customers with the bank as well as the principals covered by the
bank as a general banking system.
Sources of Data
Both primary and secondary data have been collected. I have gathered primary data by
personal interview of the Executives of Ebl. Mainly I have discussed with them verbally
.I collected information from them and the annual report of Exim Bank Limited that
was provided by the Local Branch (Ring Roab). I used journals, brochures, manuals and
several books on Finance and Banking to prepare this report.75% data collected from
bank and articles, workshop and 25% are collected from the books as well as the
information provided by the competitive banks. That is, for preparing the reports
smoothly and accurately I used primary data and secondary data.
2
Primary Sources:
Direct interviews and conversation

with relevant personnel.
Secondary Sources:
Relevant paper and publications
Annual reports of Exim bank.
1.3 Methodology of the Study

Research Design
This report is based mainly on observations that I experienced during the internship
period.
Data required for this report were collected from the annual report of Exim bank. Apart
from these, helpful information was collected from online resources.
Limitations of the Report

It is an uphill task to study the on the management so the report was completed under
certain constrains which were:
Difficulty in gaining accesses to financial sector.
Non‐availability of the most recent statistical data.
As I am student it is not possible for me to collect all the necessary

information.
I had to complete this report within a very short span of time that was not
sufficient for investigation.
1.4 Rationale of the Study

Bank is the heart of the economics and banking is the blood circulation of country‟s
economic growth. Banks perform a significant role to serve the needs of the society in
different sectors, such as: capital formation, large scale of production, industrialization,
growth of trade and commerce etc. and banks are contributing a lot of aspect EXIM Bank
of Bangladesh Ltd has already emerged as one of the world wide recognized banks due to
its foreign exchange, foreign trade trend and better customer service according to the
3
principles of Islamic Shariah. Islamic banking is a new diminution of interest free
banking where „Riba‟ or interest is strictly prohibited.
So I have tried my best to represent my experience and learning about their performance
and problems and prospects on the ground of general banking.
1.5 Limitation of the study
In spite of having the wholehearted effort, there were some limitations, which acted as a
barrier to conduct the program and for doing an empirical research work. The limitations
were:
 The study was limited only to the Exim Bank Limited.

 Another Problem was time constraints. The duration of my internship Program
was only three months. But this allocated time is not enough for a complete and
fruitful study.
 The Bank was a busy one having heavy rush of people, whom officers need to
deal with. So allocation of time for an internee is very much tough for the officers
of the bank
 I was not assigned for a specific task in each day. So I was not able to understand
banking activities deeply.
 Bank is a sophisticate business sector. So bank do not interested to provide me
confidential data. As a result in my report there is a confidential data limitation.
 Omission and error may be there due to my lack of experience in preparing a
professional report like this one.
4
Chapter-2
Overview of
EXIM Bank Limited
5
2.1 Historical background of EXIM Bank Limited
EXIM Bank Limited was established under the rules & regulations of Bangladesh bank &
the Bank companies‟ Act 1991, on the 3rd August 1999 with the leadership of Late Mr.
Shahjahan Kabir, founder chairman who had a long dream of floating a commercial bank
which would contribute to the social-economic development of our country. He had a
long experience as a good banker. A group of highly qualified and successful
entrepreneurs joined their hands with the founder chairman to materialize his dream.
Indeed, all of them proved themselves in their respective business as most successful star
with their endeavor, intelligence, hard working and talent entrepreneurship. Among them,
Mr. Md. Nazrul Islam Mazumder became the honorable chairman after the demise of the
honorable founder chairman.
Of its very beginning, EXIM Bank Bangladesh limited was known as BEXIM Bank,
which stands for Bangladesh Export Import Bank Limited. But for some legal constraints
the bank renamed as EXIM Bank, which means Export Import Bank Of Bangladesh
Limited.
The bank starts its functioning from 3rd August 1999 with Mr. Alamgir Kabir, FCA as
the advisor and Mr. Mohammad Lakiotullah as the Managing Director. Both of them
have long experience in the financial sector of our country. By their pragmatic decision
and management directives in the operational activities, this bank has earned a secured
and distinctive position in the banking industry in terms of performance, growth, and
excellent management.
2.2 Nature of Business
 The principal activities of the bank are providing all kinds of commercial
Banking Services to its customers.
 The other activities of the bank are providing of all kinds of Islamic banking
services to its customers.
6
2.3 EXIM Bank Limited at a Glance
Legal Status. Public Limited Company
Establish 1999
Incorporated 2nd June,1999
Activity Starts 3rd August,1999
Islamic Banking 1st July,2004
Listing with Dhaka Stock Exchange September, 2006.
Listing with Chittagong Stock Exchange September, 2006.
Inauguration of First Branch 3rd August, 1999.
Authorized Capital TK. 1000Million
Profit TK 4967563969 million
Total Asset TK 41793540.962 million
Shares TK 2233254288 million
Paid up Capital TK 878.85 Million
Reserve Fund TK 569.98 Million
Number of Employees 1630 Persons
No. of Branches 85
Proposed Branches 13
01-Figure: Exim bank ltd at a glance.
7
2.4 Hierarchy Structure of EXIM Bank Limited_
Senior Assistant Vice President (Manager)
Senior Principal Officer
Principle Officer
Executive Officer
Sinour Officer
Management Traieene Officer
Officer
Jinour Officer
Assistant Officer
Supporting Stuff
01-Organ gram: EXIM Bank Limited (Brance)
2.5 Corporate Vision

Corporate Slogan of EXIM Bank- “Together Towards Tomorrow”:
EXIM Bank Ltd. as the name implies, is not a new type of bank in some countries on the
global, but is the first of its kind in Bangladesh. It believes in togetherness with its
customers, in its march on the road to growth and progress with services. To achieve the
desired goal, it has intention to pursuit of excellence at all stages with a climate of
continuous improvement. Because it believes, the line of excellence is never ending. It
also believes that its strategic plan and business networking will strengthen its
competitive edge over in rapidly changing competitive environment. Its personalized
8
quality services to the customers with the trend of constant improvement might be
cornerstone to achieve its operational success.
2.6 Corporate Mission

The Bank has chalked out the following corporate objectives in order to ensure smooth
achievement of its goals _
 To be most caring and customer friendly and service oriented bank.
 To create a technology based most efficient banking environment for its
customer.
 To ensure ethics and transparency at all levels.
 To ensure sustainable growth and established full value to the honorable
stakeholders and
 Above all, to add effective contribution to the national economy
2.7 Corporate Strategy
The corporate strategies of EXIM bank are below_
 To manage and operate the Bank in the most efficient manner to enhance financial
performance and to control cost of fund.
 To strive for customer satisfaction through quality control and delivery of timely
services.
 To identify customers credit and other banking needs and monitor their perception
towards our performance in meeting those requirement.
 To review and update policies, procedures and practices to enhance the ability to
extend better services to customers.
 To train and develop all employees and provide adequate resources so that
customer needs can be responsibly addressed.
 To promote organizational effectiveness by openly communicating company
plans, policies, practices and procedures to all employees in a timely fashion.
 To cultivate a working environment that fosters positive motivation for improved
performance
 To increase direct contract with customers in order to cultivate a closer
relationship between the bank and its customers.
9
2.8 Banking with shariah principles:
Export Import Bank of Bangladesh Limited is the 1st bank in Bangladesh that has
converted all of its operations of conventional banking into shariah-based banking since
July/2004. EXIM bank offer various banking services for Muslims and non-Muslims
alike allowing our customers choice and flexibility in their savings and investments. The
products are approved by Shariah Board comprising of veteran Muslim scholars of our
country who are expert in all matters of Islamic finance.
2.9 Products of EXIM Bank as the Islamic Bank

The EXIM (Export Import Bank of Bangladesh Ltd.) offers their customers‟ general
banking facilities, which ensures the safety of their money as well as the fair and smart
return of their money. Following are the ways through which Banks collects their deposits
from the clients:
Investment/ Finance:
• Corporate Finance
• Industrial Finance
• Project Finance
• Syndicate Investment
• Mode of Investment
Bai Murabaha
Bai Muazzal
Izara Bil Baia
Wazirat Bil Wakala
Quard
Local Documentary Bill Purchased
Foreign Documentary Bill Purchased
10
Foreign Exchange:
Non Resident Foreign Currency Deposit account (NFCD)
Foreign Currency Deposit Account
Deposit:
Al-Wadia Current Deposit
Mudaraba Savings Deposit
Mudaraba Short Term Deposit
Mudaraba Term Deposit
• One Month
• Three Months
• Six Months
• Twelve Months
• Twenty Four Months
• Thirty Six Months
Foreign Currency Deposit

Mudaraba Savings Scheme
• Monthly Savings Scheme(Money Grower)

• Monthly Income Scheme(Steady Money)
• More than Double the deposit in 6 years (Super Savings)
• More than triple the Deposit in 10 years (Multiplus Savings)
• Mudaraba Hajj Deposit.
11
2.10 Branch Network
Branch Information (EXIM Bank has 55 Branches in Bangladesh)
o List of branches in Dhaka division:

Sl. Branch Name
01 MOTIJHEEL BRANCH
02 PANTHAPATH BRANCH
03 GAZIPUR CHOWRASTA BRANCH
04 IMAMGONJ BRANCH
05 GULSHAN BRANCH
06 NAWABPUR BRANCH
07 NARANYANGONJ BRANCH
08 SHIMRAIL BRANCH
09 RAJUK AVENUE BRANCH
10 NEW ESKATON BRANCH
11 UTTARA BRANCH
12 MIRPUR BRANCH
13 ELEPHANT ROAD BRANCH
14 MAWNA BRANCH
15 MALIBAGH BRANCH
16 ASHULIA BRANCH
17 ASHUGONJ BRANCH
18 SAT MOSJID ROAD BRANCH
19 BASHUNDHARA ROAD BRANCH
20 SAVAR BRANCH
21 KARWAN BAZAR BRANCH
22 HEAD OFFICE CORPORATE BRANCH
23 NARIA BRANCH
24 PALTAN BRANCH
25 BOARD BAZAR BRANCH
26 FARIDPUR BRANCH
27 PANCHABOTI BRANCH
12
28 BANANI BRANCH
29 DHANMONDY BRANCH
30 RING ROAD BRANCH
31 DANIA BRANCH
32 GARIB-E-NEWAZ BRANCH
33 HEMAYETPUR BRANCH
34 KERANIGONJ BRANCH
35 MANIKGONJ BRANCH
36 MOUCHAK BRANCH
37 MYMENSINGH BRANCH
38 NAYARHAT BRANCH
39 SONARGAON BRANCH
40 SATARKUL BRANCH
41 SEED STORE BAZAR BRANCH
42 TAKERHAT BRANCH
o List of branches in Chittagong division:

SL Branch Name
43 AGRABAD BRANCH
44 KHATUNGONJ BRANCH
45 JUBLEEROAD BRANCH
46 SONAIMURI BRANCH
47 LAKSHAM BRANCH
48 CDA AVENUE BRANCH
49 CHOWMUHANI BRANCH
50 COMILLA BRANCH
51 MODAFFARGONJ BRANCH
52 CHHAGALNAIYA BRANCH
53 PAHARTOLI BRANCH
54 BAHADDARHAT BRANCH
55 SHITAKUNDA BRANCH
56 FENI BRANCH
13
57 BAGMARA BRANCH
58 BASURHAT BRANCH
59 COX'S BAZAR BRANCH
60 DOHAZARI BRANCH
61 GOURIPUR BRANCH
62 KHULSHI BRANCH
63 NAJIRHAT BRANCH
64 SANDWIP BRANCH
65 SHEIKH MUJIB ROAD BRANCH
66 THAKUR BAZAR KRISHI / SME BRANCH
o List of branches in Sylhet division:

SL Branch Name
66 SYLHET BRANCH
67 FENCHUGONJ BRANCH
68 MOULVI BAZAR BRANCH
69 GOLAPGONJ BRANCH
70 BEANI BAZAR BRANCH
71 NOBIGONJ BRANCH
72 BISWANATH BRANCH
73 DHOPADIGHIR PAR BRANCH
74 GOALABAZAR BRANCH
o List of branches in Khulna division:

SL Branch Name
75 KHULNA BRANCH
76 JESSORE BRANCH
77 KUSHTIA BRANCH
78 MAGURA BRANCH
14
o List of branches in Rajshahi division:
SL Branch Name
79 BOGRA BRANCH
80 RANGPUR BRANCH
81 DINAJPUR BRANCH
82 RAJSHAHI BRANCH
o List of branches in Barisal division:

SL Branch Name
83 BARISAL BRANCH
o List of branches in Rangpur division:

SL Branch Name
84 DINAJPUR BRANCH
85 RANGPUR BRANCH
Branch Information (EXIM Bank has 2 SME Service center in

Bangladesh)
o List of SME Service Center in Dhaka division
SL Center Information
1 Board Bazar SME Service Center.
Board Bazar, Gazipur.
o List of SME Service Center in Chittagong division
SL Center Information
1 Shetakundo SME Service Center,
KDS Logistic Bhaban, Sonaichhori, Shetakundo,
Chittagong.
15
Chapter-3
Overview of
Ring Road Branch,
EXIM Bank Limited
16
3.1 Introduction
Bachelor of Business Administration (BBA) is a professional course. The course is

designed with an excellent combination of practical and theoretical aspects. After
completing BBA certain times is preserved for internship. As a student of BBA with the
requirement of my course I was assigned Export Import Bank of Bangladesh Ltd. (EXIM)
to Ring Road Branch, Dhaka for my internship. The whole working process of Ring Road
Branch, EXIM BANK Ltd is divided into 3 sections. They are 1) General Banking, 2)
investment and 3) Foreign Exchange.
3.2 Total Employee
Number of
Types of employee
employee
Senior Assistant Vice President (Manager) 1
Sinour Principle Officer 1
Principle Officer 1
Executive Officer 2
Sinour Officer 2
Management Traieene Officer 1
Officer 5
Jinour Officer 1
Assistant Officer 2
Supporting Staff 4
Total 20
Source: Branch Document
17
3.3 Ranking of Ring Road Branch
Vice President (Manager)
Senior Principal Officer
Principle Officer
Executive Officer
Sinour Officer
Management Traieene Officer
Officer
Jinour Officer
Assistant Officer
Supporting Stuff
Organ gram- of EXIM Bank Limited (Brance)
3.4 Function/Operation of Exim Bank

The whole working process of Ring road Branch, EXIM BANK Ltd is divided into 3
sections. And the three function are
1) General Banking,
2) investment and
3) Foreign Exchange.
From the above function and operation the profit target and achievement are below
18
Profit target and achievement of EXIM Bank lmt.
The profit target of Exim Bank lmt. Is a internal data. I have collected only one year
target for profit and also the achievement by the EXIM Bank lmt. Ring Road Branch.
And the data are below_
Year Target Profit (tk) Achievement (tk)

2013 60000000 40100000
01-Table: Target profit and Achievement.
70000000
60000000
60000000
50000000
40000000
30000000
20000000
10000000
0
2013
Target Profit Achievement
03-Figure: Target profit and Achievement.
Source: Branch Document.
So here from the above table and figure it can be say that the target in 2013 was
tk60000000 and the achievement is tk40100000. And the data is here the profit target and
achievement is in overall operation of Exim bank.
19
Chapter-04
General Banking Activity

of EXIM Bank Limited
20
4.1 General Banking
All business concerns earn a profit through selling either a product or service. A bank
does not produce any tangible product to sell but does offer a variety of financial services
to customers.
General Banking is the starting point of all the banking operating. General Banking
department aids in taking deposits and simultaneously provides some ancillaries services.
It provides those customers who come frequently and those customers who come one
time in banking for enjoying ancillary services. In some general banking activities, there
is no relation between banker and customers who will take only one service form the
bank. On the other hand, there are some customers with who bank are doing its business
frequently. It is the department, which provides day-to-day services to the customers.
Every day it receives deposits from the customers and meets their demand for cash by
honoring cheques. It opens new accounts, demit funds, issue bank drafts and pay orders
etc. since bank in confined to provide the service everyday general banking is also known
as retail banking.
Constituents of General Banking

General Banking consists of the following sections in the branch. These are as follows
1) Account opening
2) Account closing
3) Issuance of cheque book
4) Deposits
5) Clearing
6) Remittance
21
4.2 Procedure for customer for opening account:
It is said that, there is no banker customer relationship if there is no account of a person in

that bank. By opening an account banker and customer create a contractual relationship.
However, selection of customer for opening an account is very crucial for a Bank.
Before opening of a account, the following formalities must be completed by the

customer:
1. Application on the prescribed form
2. Introduction
The following persons can introduce an a/c opener
An existing current/savings account holder of that branch
A respectable person of the society or locality who is well known
to the Manager / CS of the branch concerned
3. Furnishing photographs
4. Banker will supply a set of printed forms required for opening the account,
which will normally include:
i) Specimen Signature Cards (SSC), if necessary
Deposit Slip
Check Book Requisition slip
5. Customer should carefully read and full-fill the application form
6. Putting specimen signatures in the specimen card
7. Any special instructions with regard to operation of the account should be
noted on the relevant signature card boldly duly authenticated by the a/c holder
should be obtained
8. The required Account Number was obtained from the Account Opening
Register for opening new account when the bank used “PC Bank 2000”
Software. Now the Ring Road branch uses “T24” Software and to open a new
account, the banker needs to collect Customer ID and Account Number from
the Software.
9. Obtain the signature and a/c number of the Introducer on the advice of new
accountant the place meant for the purpose and gets the signature properly
verified by an Authorized official of the Bank
10. The Deposit slip properly filled in and signed by the customer
11. Then the new a/c number should be written at the appropriate place of the
Deposit slip and mark new Account on both the copies of the deposit slip and
request the customer to deposit the money at the cash counter
12. Place the signature cards, Advice of new account, a copy of Deposit slip,
photographs and other necessary papers/documents etc. in a file
13. Obtain approval of the Authorized officer for opening the new account on all
relevant papers. While giving approval for opening an account the Authorized
official should be satisfied about the of the Introducer
22
14. The Authorized officer on the advice of new A/c and on the specimen signature
cards should also attest the signature of the new a/c holder
15. After approval of the opening of the a/c, get the Checkbook requisition slip
signed by the customer.
16. Deliver the checkbook to the customer after properly marking the Account
number name and place of the branch on each leaf of the cheque book.
17. On completion of account opening open a file for the new a/c holder and file
all relevant papers forms etc. Signature cards, copies of Advice, Deposit slip
Debit ticket etc. is distributed to concerned departments
18. To fill up the (Know Your Customer) KYC form dully.
Account Opening Procedure in a flow chart-
Applicant fills up the Applicant is required For individual

relevant application form in to fill up the introduction is needed by
the prescribed manner. specimen signature an account holder.
card if needed.
The authorized officers scrutinize

ACCOUNT IS OPENED.
the introduction and examine the
documents submitted.
After depositing the cash Issuance of deposit slip and the

one cheque book is deposit must be made in cash.
issued.
04-Figure: Account Opening Procedure
23
4.2.1 General requirement for opening AL-WADIAH-CD/MSD/MSTD
account_
There are few geneeal requirement for opening all type of account. Which are below_
i) Account opening from to be fielld in and signed by the account holders.

ii) Introduction by an account holder with signature and account number or any
person acceptable to the bank.
iii) Two copies of resent passport size photograph of each account holder attasted by
introducer.
iv) One copy passport size photograph of nominee attested by the account holder.
4.2.2 Additional documents that required for opening accounts_
One who to open an account, he has to fill up an account opening form. This form is a
legal contract between the bank and prospective customer. The rules and regulations for
opening of an account vary from customer to customer, if he wants to open different types
of accounts. First of all various types of customers such as individual, joint,
proprietorship, partnership, private limited company, public limited company,
associations, club, societies, trusts etc. can open their various types of accounts according
to their requirements which are mentioned below.
Individual and Joint Account
i) Copy of passport/ national id card/ driving licence/ office id/ word

commissioner certificate, any id acceptable to the bank.
ii) Attested photocopy of passport with visa for foreign Currency Account.
iii) Joint account declaration form for Joint account.
iv) TIN Certificate.
24
Proprietorship Account
i) The form of sole proprietorship declaration of EXIM Bank must be tilled

up.
ii) TIN Certificate.
iii) Must be submitted a copy of trade license
Partnership Account
i) Copy of registred partnership deed.

ii) Must be submitted a copy of partnership deed.
iii) To open account and for other operation a application required which have
to duly certified by the managing parten.
iv) Partnership letter duly signed by all partners.
v) Copy trade license.
vi) Photocopy of company TIN.
vii) List of partners with full address and phone number.
Private and Public Limited Company Account
i) Certified Copy of the memorandum and Article of association of the

company.
ii) Certified Copy of the incorporation of the company.
iii) Board resolution for opening the account and authorization for its
operation duly certified by the Chairman/Managing Director of the
company.
iv) Copy of update trade license.
v) Photocopy of company TIN.
vi) List of Directors with designation, full address and phone number.
vii) Certifacate of registration for insurance company.
25
Clubs/Societies/Trustee/Associations/Non-trading Institutions etc
i) Certified copy of Registration certificate.

ii) Copy Constitution/Bylaws/ Memorandum and Articla of association/ Trust
Deed.
iii) Resolution of the Board/Executive Committee authorizing opening the
A/C with the Bank naming persons who will operate the A/C.
iv) List of Members of the governing body/Executive committee with address
and phone number.
v) Permission letter fromNGO.
That‟s are all about the additional papers required for various type of account.
4.3 Account Closing

To close an account, parties may be requested to send an application along with the
unused leaves of the Cheque Books issued to them.
On receipt of the application, the following will be done:
 The signature of the account holder shall be verified.

 The number of unused Cheque Leaves shall be noted there on.
 Before the account is closed the Branch in Charge shall approve the application
after asserting the liability, if any, and incidental charges to be debited to the
account.
 After debiting the incidental charges to the account, the account holder shall be
advised to draw the remaining balance from his account.
 The “Account Closed” stamp shall be affixed on the Account Opening Form
and Specimen Signature Cards.
 The application shall be posted with the account Opening Form and the
Specimen Signature Cards shall be kept separately under lock and key.
 An Authorized Officer shall destroy the unused Cheque leaves.
4.4 Deposit Account
Deposit is one of the principal sources of fund for investment of commercial banks and
investment of deposit is the main stream of revenue in banking business. Various kind of
deposits are below
26
4.4.1 AL-WADIAH CD/MSD/MSTD ACCOUNT_
1) DEPOSITE OF Al-Wadiah /CD/MSD/MSTD account will bear following
weightage
-Deposite of Al-Wadiah current account will not get any profit.

-MSD will bear .75 weightage.
-MSTD will bear .62 weightage.
2)All instruction to the bank regarding stop payment, issuance of chequebook,
bank solvency certificate, statement etc. should be in writing.
3) The customer must observe proper documentation formalities before opening
account with the bank. No cheque book will be issued unless and until all the requirement
are not completed.
4) The bank received the right to close any account having zero bvalance and
without transaction for 1 year.
4.4.2 MUDARABA TERM DEPOSITE RECIPT ACCOUNT_
1) Any adult person having sound mind or any organization can open MTDR by
depositing 10000 tk.
2) One or more account can be open in one branch.
3) Deposite of MTDR account will bear the following weightage_
Period Weightage
1 Month .83
3 Months .88
6 months .92
1 year to 3 year .96
02-Table : MTDR Weightage rate.
4) If any depositor intends to encash her MTDR before maturity, no profit will
provided for encashment within 1 month. But after completation of few
periods the account holder will get profit.
5) Incase of death account holder the nominee can continue the account.
4.4.3 MUDARABA SUPER SAVING SCHME
27
1) Any adult person having sound mind or any organization can open this schme
by depositing 5000 tk.
2) One or more account can be open in one branch.
3) If any depositor encashment before maturity no profit will provided before 1
year.
4) Profite shall be allowed if it is encashed after 1 year.
5) Incase of death account holder the nominee can continue the account.
4.4.4 Other schme are as follow_
-MUDARABA MULTIPLUS SAVING SCHME Any adult person having sound mind
or any organization can open this schme by depositing 5000 tk. One or more account can
be open in one branch. Incase of death account holder the nominee can continue the
account.
-Mudaraba Monthly Savings Scheme (MSS) A monthly savings scheme for 5, 8, 10 or

for 12 years. Secure your future with ease. A small savings of today will provide you
comfort tomorrow. The benefit that will get from MSS are below_
Ter Size of installment and amount payble on maturity (tk)

m
Year 500 1000 2000 5000 10000 20,000 25,000 50,000
s
1,56,16 3,90,41 7,80,82 15,61,6 19,52,0 39,04,11
5 39,041 78,082
4 1 3 47 59 9
1,48,40 2,96,80 7,42,02 14,84,0 29,68,0 37,10,1 74,20,24
8 74,202
4 9 4 49 98 22 5
1,05,09 2,10,19 4,20,38 10,50,9 21,01,9 42,03,8 52,54,7 105,09,5
10
5 0 1 52 05 10 62 25
1,44,46 2,88,92 5,77,84 14,44,6 28,89,2 57,78,4 72,23,0 144,46,1
12
1 3 7 18 36 72 91 82
03-Table : Mudaraba Monthly Savings Scheme on maturity.
28
-Mudaraba Monthly Income Scheme(MIS) A monthly scheme by depositing 50,000 tk
only. A sure investment for a steady return. Actually, steady money makes your money
work for you. . The benefit that will get from MiS are below
Amount of Deposit(tk) Monthley expected Benefit (tk)

50,000 500
100,000 1000
200,000 2000
500,000 5000
10,00,000 10000
04-Table :MIS Expected Profit.

-Mudaraba Hajj Scheme. In order to smooth arrangement of fund for performing Hajj
the bank has introduced this scheme for 5, 8, 10, 15, 20 years period.
4.5 Issuance of Check Book
Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
Process of Issuance Fresh cheque book
BANKER
REQUISITION SLIP BANKER VERIFIES THE ISSUANCE NEW
FILLED UP SLIP CHEQUE BOOK IF
PROPERLY ALONG EVERY
WITH THE THINK IN THE
CHECKBOOK ENTER THE NEW RIGHT FORM
NUMBER CHEQUE BOOK
NUMBER IN THE
REGISTER BOOK
AGAINST THE
SPECIFIC
CUSTOMER’S NAME
05-Figure: Issuance of Check Book
29
In present days the bank is providing MICR (Magnetic Ink Character Recognition)
cheque books to its clients according to Bangladesh Bank circular. MICR is a process
where cheques are printed & encoded using magnetic ink.
4.5.1 Features of MICR:

Personalized cheque book with name & account number printed
Account number & bank information encoded in a machine readable format.
4.5.2 Advantages of MICR:

Cheque clearing time will be reduce, funds will be available faster
The risk of cheque related fraud & forgery will minimize
4.6 Clearing
According to the Article 37(2) of Bangladesh Bank Order, 1972, the banks, which are the
member of the clearinghouse, are called as Scheduled Banks. The scheduled banks clear
the cheque drawn upon one another through the clearinghouse. This is an arrangement by
the central bank where everyday the representative of the member banks gathers to clear
the cheque. Banks for credit of the proceeds to the customers‟ accounts accept Cheque
and other similar instruments. The bank receives many such instruments during the day
from account holders. Many of these instruments are drawn payable at other banks. If
they were to be presented at the drawee banks to collect the proceeds, it would be
necessary to employ many messengers for the purpose. Similarly, there would be many
cheque drawn on this the messengers of other banks would present bank and them at the
counter. The whole process of collection and payment would involve considerable labour,
delay, risk and expenditure.
All the labour, Risk, delay and expenditure are substantially reduced, by the
representatives of all the banks meeting at a specified time, for exchanging the
instruments and arriving at the net position regarding receipt or payment. The place where
the banks meet and settle their dues is called the Clearinghouse.
30
The main function of clearing section is to operate with safety and security of financial
transaction of financial instrument like DD, PO, Cheque etc. on behalf of the customers
through Bangladesh Bank Clearing House, Outward Bills for collection (OBC), Inward
Bills For Collection (IBC).
 Clearing House – Inward and Outward Clearing
4.6.1 Inward Clearing
Under this system negotiable instruments of different banks presented in the Clearing
House are received by the representative of the respective bank and bring the instruments
of their branches for making payment.
When the cheqes of its customer are received for collection from other banks, the
following should be checked very carefully;
The cheque must be crossed.

The cheque should not carry a date older then the receiving date for more 6
months.
The collecting bank must check whether endorsement is done properly or not.
The amount both in words and figures in deposit slip should be same and it should
be in conformity with the amount mentioned in word and figures in the cheques.
Instrument (DD/Cheque/PO) comes from principle office.
Entry in „Inward Register”
Cheque- in computer.
DD-DD payable
Pay order respective register.
Sing in the register by authorized officer
Cancellation of instrument
Send IBCA to Local Office for honored instrument
Send Return memo, showing cause, to Office for dishonored instruments.
31
4.6.2 Outward Clearing:
Under this system negotiable instruments drawn on other banks are presented in the
respective bank through Clearing House for receiving payment and after receiving the
proceeds of the cheques / instruments the accounts of the respective clients are credited
When the financial instruments like PO, DD, Cheques are collected by specific branch
within the Dhaka city and not of their own branch then the Outward clearing will be
functioned.
The procedures of Outward Clearing are followed:
The instruments with schedules to the main branch of EXIM Bank Bangladesh
Ltd. With issuing an Inter Branch Debit Advice (IBDA).
Clearing stamps are affixed on the instruments.
Checked stamps are apparent discrepancy.
The authorized signature endorses instruments.
Particulars of the instruments and vouchers are recorded in the “Outward
Clearing” register.
The clients receive the duty signed instruments and also branch code number
affixed on the instruments.
Entry in the Outward Clearing Register.
4.7 Remittance:
The main function of remittance department is to transit the money from one place to
another with a view to minimizing the risk associate with handling cash. I have learned
various mechanism of remitting fund.
There are three ways of remitting fund:

Payment order (PO)
Demand Draft (DD)
Telegraphic Transfer (TT)
32
4.7.1 Payment order (PO)
Payment order is an instrument used to remit fund on behalf of the client within local
clearing zone.Payment Order is a process of money transfer from payer to payee within a
certain clearing area through banking channel. It‟s an order of local payment on behalf of
the bank or its constitution
Payment order issuing process
For issuing a pay order the client is to submit an Application to the Remittance
Department in the prescribed form (in triplicate) properly filled up and duly signed by
applicant. The processing of the pay order Application form, deposit of cash/cheque at the
Teller‟s counter and finally issuing an order etc. Applicant must fill up the pay order
form. Where payee order number, payee name, amount in figure & words are available.
Charges for P.O as follows_
Amount (tk) Commission (tk) Postage (tk) Total (tk)
1-10000 25 4 29
10001-100000 60 9 69
100001-Above 120 18 138
05-Table: Charges for P.O
4.7.2Demand Draft (DD):
Demand draft is a most popular instrument of money transfer from one corner of the
country to another. This can be issued by a customer from a particular bank s branch of
the same bank to pay a fixed sum of money to a certain person or order on demand.
Issuing process DD
The customer is asked to complete DD application form which treated as credit voucher
for EXIM Bank Limited General Account. The voucher given to the customer to deposit
cash with the cash department. The cash department receives and delivers the vouchers to
the remittance department.
In D.D there must have important information are as follows

 D.D number
 Control number
33
 Payee name & A/c number
 Amount in ward & in amount
 Branch code of from & to
 Test number
 Signature of applicant
Charges for D.D as follows
Amount (tk) Percentage of Charge
0-250000 15%
Source: Branch
06-Table: Charges for D.D
4.7.3Telegraphic Transfer (TT):
Telegraphic Transfer is an instrument for transferring money by a telephonic massage or
telex from one bank to another of different location or from one branch to another branch
of different location of the same bank. Generally it is an instruction from importers bank
to the exporter‟s bank or some other bank in the exporter‟s country to a named person.
And its not available now.
4.7.4 Difference between Pay orders, Demand draft.
Points Pay orders Demand draft
Explanation Gives the payee the right to claim Its an order of issuing bank on another branch of
payment from the issuing bank. the same bank to pay money to payee on demand.
Payment from Issuing branch only. Order branch.
Generally Within the clearing house area of Outside the clearing house area of issuing branch.
used to remit issuing bank. Pay can also be the purchaser.
Payment Payment is made through Confirm that the DD is not forgetting one. Sent
process of the clearing. advice. Check the test code. Make payment.
Paying Bank
Charge Only commission Commission and telex charge.
Cost Low More than TT
Time Lengthy Short time
07-Table: Difference Between PO, DD.
34
Chapter: 05
Internship duties and

responsibilities
35
5.1 Duties and responsibilities as a intern
As a student of BBA with the requirement of my course I was assigned Export Import
Bank of Bangladesh Ltd. (EXIM) to Ring Road Branch, Dhaka for my internship. I was
assigned to work on General Banking. So my duties is on general banking activity.
In the internship period it is very important for anyone where practical experience
gathered. In the period of three months internship program I have learn many thing about
General Banking. Every employees on their helped me so much so understand the work
easily. During my internship period, I have worked in different sections like Accounts
Opening, Clearing, remittance and dispatch of the General Banking Department. During
my three months internship programs I have worked 10.00am to 6.00pm at everyday.
5.2 As an Intern my Accomplishments are as Follows

 Account Opening
I worked first in EXIM Bank in the account opening department. Here I learnt the
procedure for opening an account. The documents that are need for opening an account.
In EXIM bank limited there are various types of account. Here I have worked at least 20
days. This is important section of the bank. It deals with the different products. These
products are the core sources of deposit. Here I have acquainted with different products
that the bank offers to acquire deposit. I also have acquainted with the checklist of the
account opening. Based on the account operating mode the bank sets various
requirements for its clients. This is called the checklist. I have also learned the important
steps regarding account opening and account closing.
 Clearing Section and posting Clearing Cheque (NIKASH)

Every day I received several cheques from clients. I also initial it the deposit slip and put
branch seal and endorsement seal in the cheques. My responsibility ensures account
number, account‟s holder name. In this section my last duty posting the clearing cheque
in the computer.
 Provide information any type of customer

I also provide any type information to the customer. A tried my best to give the right
information to the customer. When any customer does not understand anything tried to
help them. Most of time I gave them information about account opening.
 Pay order issue

I issued more than 3 or 4 pay order everyday. At first customer is supplied with PO form.
After filling the form, the customers pay the money in cash or cheque. The officer then
36
issues PO on its specific block. The block has three parts one for bank; other two parts for
customer.
 Demand Draft
The demand draft is written order by one branch of a bank to pay a certain sum of money
to or to the order of a specific person.
Making Outward Bill for collection.
A cheque come from other bank for clearing then the cheque sent to the manager by letter
to save cash client‟s account.
 Receiving & Sending Letters

There are two type letters on the branch. The letter come form outside or another branch
those are received in inward book and a serial number put in the letter. And the other one
is Banks letter that sends to another bank or branch by putting also a serial number.
 Issuing Cheque Book

Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
I issue more than 50 or 60 cheque to the customer. It‟s not so easy to issue a cheque book.
Have to find out here the demanded cheque and then have to record it. And finally give
the cheque book to the customer and customer signature in the cheque discount file.
Monthely activities
The sequence of my Monthely activities can be summed up as under:
Department Monthely
Dispatch (in,out) 300
Account Opening 90
Account Closing 20
Issuing Cheque Book 150
5.3 Problems encountered

During the internship period there ware various problem. From the biggining the
problems were started but at ending the probling is bing solved and the problems are
given bellow_
 Main problem is to adjust with the office environment.
 Problem is how to open account.
 Also how to close account.
 At the first time I cant issue checqe book so it‟s a problem.
 At the beginning I don‟t knwo how to record inward or outward.
 At the early day I don‟t know what is dispatch. What have to do with that.
37
 Etc
But after day by day all of the above problems are become in soluation by the help of the
employee of EXIM Bank. They are kindfull to help me to give answer of my question.
5.4 How internship experience impacts my career

I have learnt much necessary information about the banking sector and their activity. As
my focus concern was General Banking so I was more involved with that, than other
department. Now, it is very clear to me how EXIM Bank Limited operates their operation
on the ground of general banking in this country.The internship experience will help me
much to built my creer. My learned experience are as follows:
 I learned the formalities to open several account in EXIM Bank Limited.

 I got information about the requirements for opening account
 I also observe the procedures to close an account.
 As I also work at clearing so I closely experience clearing house operation.
 Providing information to their client is an important activity for a bank. I learned
the way about how EXIM Bank provides the information to their client.
 Verify signature in different issue was one of my learning‟s from the Bank.
 I learned the process to renew FDR account at the Bank.
 I experienced the formalities to issue a Pay Order.
 I learned the procedures to issue Demand Draft.
 I learned how to issue check book.
 I issue and receive Mail for Main Branch with others.
 Finally, I learned how to prepare an internship report.
 Learned about the office environment.
All this above learning point will be helpful for my future. Those will be helpful for my
career. As I have learned many things I can use them on my future to improve my
position to run faster on job market.
38
Chapter: 06
SWOT Analysis Of
EXIM Bank Limited,
Ring Road Branch
39
6.1 SWOT Analysis of EXIM Bank Limited, Ring Road Branch
SWOT Analysis is the detailed study of an organization‟s exposure to customers and
potential in perspective of its strength, weakness, opportunity and threat. This facilitates
the organization to make their existing line of performance and also forces to improve
their performance in future in comparison to their competitors. As through this tool, an
organization can also study its current position, it can also be considered as an important
tool for making changes in the strategic management of the organization. I prepare that
SWOT analysis on the basis of present condition of the bank.
6.1.1Strength:
The strength of EXIM Bank Limited, Ring Road branch that can be find out from
the SWOT analysis that are bellow_
EXIM Bank Limited of Ring Road branch has already established a favorable
reputation in that area. It is one of the leading private sector commercial bank in
Bangladesh. The bank has already shown a tremendous growth in the profits and
deposit sector.
EXIM Bank Limited, Ring Road branch has provided its banking service with a
top leadership and management position.
EXIM Bank Limited, Ring Road branch has already achieved a high growth rate.
The number of deposits and the loans and advances are also increasing rapidly.
EXIM Bank Limited, Ring Road branch has an interactive corporate culture. The
working environment is very friendly, interactive and formal. And there are no
hidden barriers or boundaries while communicate between the superior and the
employees. This corporate culture provides as a great motivation factor among the
employees.
EXIM Bank Limited, Ring Road branch has the reputation of being the provider
of good quality services to its customers.
6.1.2 Weakness:
The weaknees EXIM Bank Limited, Ring Road branch that I identified that are bellow_
The bank location of EXIM Bank Limited, Ring Road branch is not on a suitable
place.
The service quality of EXIM Bank Limited, Ring Road branch is poor with regard
to Multinational Banks located here.
In terms of promotional sector, EXIM Bank Limited, Ring Road branch is not in
a strong position.
The bank branch are not able to findout nacessarey documant at demandable
time.
40
6.1.3 Opportunity:
The opportunity that are available for EXIM Bank Limited, Ring Road branch to explore
it self are given bellow_
In order to reduce the business risk, EXIM Bank Limited, Ring Road branch has
to expand their business portfolio. The management can consider options of
starting merchant banking or diversify into leasing and insurance sector.
A large number of private banks coming into the market in the recent time. In this
competitive environment EXIM Bank Limited, Ring Road branch must expand
its product line to enhance its sustainable competitive advantage.
They can improve their marketing side to focus out the branch..
In addition of those things, EXIM Bank Limited, Ring Road branch can introduce
special corporate scheme for the corporate customer or offer who have an income
level higher from the service holder. At the same time, they can introduce scheme
or loan for various service holders. And the scheme should be separate according
to the professions, such as engineers, lawyers, doctors etc.
Opportunity in the retail banking lies the fact that the country‟s increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail leading products have a great
appeal to this class. So a wide variety of retail lending products has very large and
easy pregnable market.
6.1.4 Threats:
The availability of threats for EXIM bank in the market are bellow_
All sustaining and upcoming multinational, foreign and private banks pose
enormous threats to EXIM Bank Limited, Ring Road branch.
The default risks of all terms of loan have to be minimized in order to sustain in
the financial market because the default risks lead the organization toward
bankruptcy. EXIM Bank Limited, Ring Road branch will have to remain vigilant
about this problem so that proactive strategies are taken to minimize this problem.
The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality employees
leave the organization and it effects the organization as a whole.
So these are all about the SWOT analysis of EXIM Bank Limited, Ring Road branch.
Here Strength and Weekness are internal environment. And on the other hand
Opportunity and Threat are external environment.
41
Chapter: 07
Findings, Conclusion
And
Recommendations
42
7.1Findings and Evaluation
The major findings of my study are as follows:
 The maturity period of double benefit scheme is longer, so clients get low profit.
 Procedure of account opening is difficult for the illiterate people.
 Exim bank limiret has no common desk for providing deposit service.
 Employees of Exim bank limiret are not always free to provide quick service to
the deposit customer.
 Exim bank limiret didn‟t provide extra attention in term of advertising toward
deposit schemes.
 They have no any motivational activities for gaining more deposit clients.
 They provide more concentration only to the high amount of fixed deposit.
 Rate of interest payment is not attractive.
 Exim bank limiret has no insufficient manpower and all of them are also not
qualified enough.
 Exim bank limiret is not fully equipped; they are not more technologically
advance like other private bank.
 On line banking service is not faster and satisfactory.
 There is the lack of strong commitment to the customer
7.2 Conclusion
From the practical implementation of customer dealing procedure during the whole
period of my practical orientation in EXIM Bank Ltd. Ring Road Branch, I have reached
a firm and concrete conclusion in a very confident way. Performance of EXIM Bank Ltd.
Ring Road Branch during the last five years has proved that with strong desire and will
power one can achieve whatever target he may have. The bank has succeeded in
achieving more customer than many other competitors.
In my study I have found that EXIM Bank Ltd. Ring Road Branch has reached this
position by its excellent customer‟s service, commitment, people‟s love and dedicated
human resources. EXIM Bank Ltd. Ring Road Branch has shown its supremacy in all
kinds of banking operations in our country.
Bank is the largest organization of mobilizing surplus domestic savings. Attractive

Savings Schemes are offered by EXIM Bank Ltd Ring Road Branch like MSS, MSD,
MTDR, MSTD etc. Schemes are designed concentrating in different purposes to help the
fixed income group people to help in need. Branch-Officials are also whole-hearted and
dedicated to serve their customer with utmost care. The officials follow the policy very
strictly. They are choosy and conservative in sanctioning loan. The proposal is thoroughly
scrutinized by the loan sanctioning authority. The total function of the investmeent
43
division is monitored periodically EXIM Bank Ltd Ring Road Branch always tries to
increase foreign exchange through import, export and remittance. This bank always
conceives amicable behavior with exporters and helps them in their business activities as
a trustee friend. It encourage importer to import goods in legal procedure and provide
financial assistance for doing business smoothly.
EXIM Bank Ltd Ring Road branch is going well. Though there are some drawbacks in
implementing the different tasks manually, it can be overcome through the involvement
of more experts in decision making process and utilizing the tools to judge integrity of the
customers. Finally it can be argued that through the results achieved so far are not
satisfactory, why not the bank using a modern scientific technique for enhanching its
strength and there lies the opportunities to make it more effective in the future for their
own benefit.
7.3 Recommendations
Though Exim Bank Limited tries to give the best customer support, they have some lake
and linkage compare to other bank of the same generation. The recommendations for this
report are;
Exim Bank Limited has different types of deposit scheme but they are not giving
the equal focus to all of them. They should provide equal concentration to all.
Fixed deposit installment amount should be decrease.
Installment amount of Double Benefit scheme should be decrease.
Account opening process should be easier for illiterate people.
Exim Bank Limited should introduce separate desk for deposit service.
Should provide attractive rate of interest to increase no of deposit customer.
Deposit related promotional activities should be increased.
They need to appoint extra employees to provide deposit service faster.
The authority should recruit more employees to serve the customers. The can
recruit experienced employee as well as fresh graduate.
The bank should introduce more products based on the market demand.
The salary of the worker need to be rise, as a result experienced people from other
bank will be attract to join Exim Bank Limited.
Exim Bank Limited should offer international credit card, because in modern
world the use of increasing paper currencies is decreasing.
Beside social work the bank has to be more serious to get better position in
CAMEL retting.
The bank can open more branches to reach to more customers.
44
References
Export Import Bank Limited, (2013), Annual report,(2012-2013).Export Import Bank

Limited, Dhaka Bangladesh.
Export Import Bank Limited, (2012), Annual report,(2010-2011) . Export Import Bank
Limited, Dhaka Bangladesh.
Export Import Bank Limited, History and other information, available from
www.eximbankbd.com [accessed on 21st december, 2013]
Lesika, Pettit, (2004-2005),“Business Communication”, 6th Edition, New York, McGraw

Hill.
45

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“An analysis of General Banking

Mr. Mohammad Shibli Shahriar

Date of submission: 27th December 2014

“An analysis of General Banking

Date: December 27, 2014

Mr. Mohammad Shibli Shahriar

Sub: Submission of Internship Report.

With immense pleasure, I am submitting my internship report of “An Analysis of

I hope that the report will be completed as your expectations.

Finally, I convey my sincere thanks to my friends who inspire in different ways to

EXIM Export Import Bank of Bangladesh Limited.

Chapter-1: Introduction Page no-

4.5 Issuance of Check Book 29

Chapter-5: Internship duties and 36-38

As a prerequisite for the Bachelor of Business Administration Degree I was required to

1.2 Objectives of the Study

Scope of the Report

Direct interviews and conversation

Relevant paper and publications

Annual reports of Exim bank.

1.3 Methodology of the Study

Limitations of the Report

Difficulty in gaining accesses to financial sector.

Non‐availability of the most recent statistical data.

As I am student it is not possible for me to collect all the necessary

1.4 Rationale of the Study

 The study was limited only to the Exim Bank Limited.

2.2 Nature of Business

Legal Status. Public Limited Company

Incorporated 2nd June,1999

Activity Starts 3rd August,1999

Islamic Banking 1st July,2004

Listing with Dhaka Stock Exchange September, 2006.

Listing with Chittagong Stock Exchange September, 2006.

Inauguration of First Branch 3rd August, 1999.

Authorized Capital TK. 1000Million

Profit TK 4967563969 million

Total Asset TK 41793540.962 million

Shares TK 2233254288 million

Paid up Capital TK 878.85 Million

Reserve Fund TK 569.98 Million

Number of Employees 1630 Persons

01-Figure: Exim bank ltd at a glance.

Senior Assistant Vice President (Manager)

Senior Principal Officer

Management Traieene Officer

01-Organ gram: EXIM Bank Limited (Brance)

2.5 Corporate Vision

2.6 Corporate Mission

2.7 Corporate Strategy

The corporate strategies of EXIM bank are below_

2.9 Products of EXIM Bank as the Islamic Bank

Foreign Currency Deposit

• Monthly Savings Scheme(Money Grower)

o List of branches in Dhaka division:

o List of branches in Chittagong division:

o List of branches in Sylhet division:

o List of branches in Khulna division:

o List of branches in Barisal division:

o List of branches in Rangpur division:

Branch Information (EXIM Bank has 2 SME Service center in

o List of SME Service Center in Dhaka division

o List of SME Service Center in Chittagong division