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HEALTHCARE Enclosure

Imaging Services

Document No: DD+DIS161.09E

DRYSTAR 5500 / 5503


Type 5364 / 100/300

Installation Instructions for


Software Patch 6.0.4_C1

► Purpose of this document

This enclosure is part of Software Release 6.0.4_C1 (Full installer and software patch).
It describes all steps of the software update or upgrade procedure of software
release 6.0.4_C1.

► Referenced Documents

Document Title
DD+DIS160.09E DRYSTAR 5500 / 5503 SIB48: Software Patch 6.0.4_C1
available to solve several Software Bugs

NOTE:
Dispose the enclosure document after finishing your task
(observe the confidentiality note below).

CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
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Revision 0
07-2009 printed in Germany Document Node ID: 27974043
Enclosure_e_template_v07
Agfa Company Confidential Copyright © 2009 Agfa HealthCare N.V.
DD+DIS161.09E Enclosure

► Manufacturer
Agfa HealthCare N.V.

Publisher
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstraße 161
D - 81539 München
Germany
Copyright © 2009 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

WARNING:
Improper operation or service activities may cause damage or injuries.

INSTRUCTION:
(1) Read the "Generic Safety Directions" document
(see MEDNET GSO => General Info => Agfa HealthCare => Publications =>
Service Manual) prior to attempting any operation, repair or maintenance task on
the equipment.
(2) Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.

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LIST OF CONTENTS

1 SOFTWARE UPDATE TO 6.0.4_C1 STARTING FROM 6.0.1_C1 OR 6.0.2_C1 OR 6.0.3_C25


1.1 Preparing the Software Update.................................................................................................5

1.2 Performing the Software Update...............................................................................................6

1.3 Verifying the Software Update ..................................................................................................8

2 SOFTWARE UPGRADE TO 6.0.4_C1 STARTING FROM SOFTWARE < 6.0.0_C1 (FULL


INSTALLER) .............................................................................................................................8
2.1 Installation Procedure of Software 6.0.4_C1 via Batch File .....................................................9

2.2 Verifying the Software Update or Upgrade .............................................................................11

3 APPENDIX..............................................................................................................................11
3.1 Setup of the HyperTerminal for serial Connection..................................................................12

3.2 Getting the IP Address of the Printer ......................................................................................14

3.3 Connection to the Printer Service Web Pages .......................................................................14

3.4 Adaptation of the PC IP Address ............................................................................................15

4 SOLVED BUGS AND NEW FEATURES OF SOFTWARE 6.0.4_C1 AND PREVIOUS


VERSIONS .............................................................................................................................20
4.1 Solved Bugs of Software Patch 6.0.4_C1...............................................................................20

4.2 Solved Bugs of Software Patch 6.0.3_C2...............................................................................22

4.3 Solved Bugs of Software Patch 6.0.2_C1...............................................................................23

4.4 New Features / Improvements of SW-Rel. 6.0.1_C1 compared to Software 4.2.0_C1


(DRYSTAR 5500) and Software 5.2.0_C1 (DRYSTAR 5503)................................................24

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Subject DRYSTAR 5500 / 5503 Installation Instructions for Software Patch 6.0.4_C1

SCOPE OF DELIVERY:
The software patch is available in the GSO library in 2 different packages:
1. As software patch 6.0.4_C1 (size approx. 11 MB) for installation via browser
or floppy
2. As full installer 6.0.4_C1 (size approx. 28 MB) for installation via
remote_emergency_install.bat

Contents of the software patch 6.0.4_C1 ZIP file:


• Software patch for installation via:
o Floppy
o Browser (network)
• Installation Instructions (DD+DIS160.09E)

Contents of the full installer 6.0.4_C1 software ZIP File for remote emergency
software installation:
• Software for installation via batch file (network)
• Installation Instructions (DD+DIS160.09E)

REQUIRED TOOLS:
For software update via floppy:
• Service PC with floppy drive
• 6 new, formatted floppies for software update
For software update via network (browser):
• Service PC with one of following browsers:
o Internet Explorer 6 or 7
o FireFox 3.0
• Network cable*
For software update via batch file:
• Service PC
• Network cable*
*Recent PC models autodetect the type of network connection: The standard network cable can be used
for connection between printer and PC.
For PC models which do not autodetect the type of network connection a crossed network cable
(commercially available or spare part number CM+3366850) is required.

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IMPORTANT:
The software update via browser does not work in combination of Windows XP SP3
and Internet Explorer 6.
Possible workarounds:
• Use a different browser.
Note, that only Internet Explorer 6 and 7 are tested.
• Install software via batch file (remote_emergency_install.bat).
• Install software via floppies.

REQUIRED TIME:
Approx. 30 min.

This document describes the software installation for:


• Software update to 6.0.4_C1 starting from 6.0.1_C1 or 6.0.2_C1 or 6.0.3_C2
(Software patch installation). See section 1.
• Software upgrade to 6.0.4_C1 starting from software < 6.0.0_C1 (Full Installer).
See section 2.

1 Software Update to 6.0.4_C1 starting from 6.0.1_C1 or 6.0.2_C1


or 6.0.3_C2

IMPORTANT:
Before starting any repair or software installation activities:
(1) Confirm that the printer queue is empty.
(2) Remove the network cable, to ensure, that nobody sends print-jobs to the printer
during your work.

1.1 Preparing the Software Update

(1) Unzip file "DS55_SWR_PATCH_R6.0.4C1_incl_doc.zip".


Be sure to have "use folder names” activated.
See Figure 1 next page.

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Figure 1

IMPORTANT:
The next two steps are not required for software update via floppies.

(2) Connect the service PC to the printer via network cable. A description is available
in section 3.3.
(3) Adapt the IP address of the service PC if required (More info you can find in
chapters 3.2 and 3.4 of this document).

1.2 Performing the Software Update

Software update can be performed via browser (see section 1.2.1) or floppies (see
section 1.2.2).

1.2.1 Performing the Software Update via Browser

(1) Enter the printer IP address in the browser address window.


(2) Select ‘Service Engineer Tools’.
(3) Enter username ‘mega’ and the service password.
(4) Select ‘Enter Service Command Session’.
(5) Select ‘5 Install Data – 1 Software – 1 This Computer – Browse’.
The screen of Figure 2 will be displayed.

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Figure 2

(6) Choose the file ‘SWR_ds5500_AGFA_6.0.4C1.zip’ in directory


‘DS550X_6.0.4C1_browser_install’
(As extracted in section 1.1).
(7) Select ‘Proceed’.
(8) Follow the further instructions in the browser user interface.

IMPORTANT:
During software update for approx. 20 seconds “Error system failure” may be
displayed on the local display. This message does not indicate malfunction during
software upgrade and can be neglected.

1.2.2 Performing the Software Update via Floppies

(1) In the windows explorer select directory ‘DS550X_6.0.4C1_floppy_install’.


(2) Copy the content of subdirectories 'disk1' to ‘disk6’ on 6 floppies:
The single files (disk.id etc.) have to be directly in the root of the floppy.
(3) In the Service Menu on the local keypad select
'5 Install data - 1 Software’.
(4) Follow the further instructions on the keypad.

IMPORTANT:
During software update for approx. 20 seconds “Error system failure” may be
displayed on the local display. This message does not indicate malfunction during
software upgrade and can be neglected.

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1.3 Verifying the Software Update

(1) Check software version in Key-operator menu '2 Show settings - 1 General':
It has to show 'Rel. 6.0.4_C1'.
(2) Create a backup on floppy
(Service menu: 3 Save data – 2 machine specific data).
(3) Print a SMPTE test image.
(4) Check image quality at the lightbox.

Result The software update is successfully performed.

NOTE:
For solved bugs of software patch 6.0.4_C1 refer to section 4.

2 Software Upgrade to 6.0.4_C1 starting from Software < 6.0.0_C1


(Full Installer)

NOTE:
SW-Rel. 6.0.4_C1 is compatible with DRYSTAR 5500 (Type 5364 / 100) and
DRYSTAR 5503 (Type 5364 / 300).
The software upgrade can be performed at any DRYSTAR 5500 or 5503 with at least
Software version 2.0.

IMPORTANT:
Installing software 6.0.4_C1 via “remote_emergency_install.bat” file (as described in
this section) can be used for:
• Software upgrade to 6.0.4_C1 starting from software < 6.0.0_C1
• Software update starting from 6.0.0_C1, 6.0.1_C1 or 6.0.2_C1 or 6.0.3_C2
• Software fresh installation after installing a new hard disk drive
The ZIP file which is included in the software package (DS55_SWR_R6.0.4C1.zip;
27.328 836 Byte):
• Cannot be used for software upgrade via browser
• Cannot be used for extracting single files for floppy installation
For software upgrade or software fresh installation via browser or floppies download
the software 6.0.1_C1 ZIP file from the MedNet GSO Library path:
Hardcopy => Dry Imagers => Drystar 5500 => Freeware => DRYSTAR 5500 -
Software - SW 6.0.1_C1 (Intranet Link / Extranet Link)

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2.1 Installation Procedure of Software 6.0.4_C1 via Batch File

CAUTION:
Power failure during software upgrade may cause that the printer cannot start-
up anymore, as the Key, MEC, Themis and Crius boards are re- programmed.
DO NOT SHUTDOWN the printer during software installation.

IMPORTANT:
• It is not possible to downgrade to an older software version (e.g. software
5.2_C1) after the installation of software 6.0.4_C1.
• During software update for approx. 20 seconds “Error system failure” may be
displayed on the local display. This message does not indicate malfunction
during software upgrade and can be neglected.

(1) Get the printer IP address. See section 3.2.


(2) Make a network connection from service PC to the printer. See section 3.4.
(3) In the Windows explorer double-click on file
<6.0.4_C1_full_install\Remote_Emergency_install.bat>.
(4) In the window that opens (refer to Figure 3) enter the IP address of the printer
and select <install>.
Refer to installation instructions of software 6.0.1_C1 (DD+DIS044.08E – part
of software 6.0.1_C1) if error “'jview' is not recognized as an internal or external
command.” is displayed.

Figure 3

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(5) Enter the ftp user name and


password.

Figure 4

(6) Select "Yes" at question: Ok to


BACKUP configuration files and
RESTORE them afterwards?

(7) Wait approx. 20 minutes till the Figure 5


printer shows the READY screen.

NOTE:
During Software upgrade via batch file following steps are executed internally:
• A backup of the printer specific data is created and copied to RAM.
• The software is sent from the PC to the printer via FTP and inflated.
• The boards are programmed.
• The backup is restored from RAM.

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2.2 Verifying the Software Update or Upgrade

(1) Check software version in Key-operator menu '2 Show settings - 1 General':
It has to show 'Rel. 6.0.4_C1'.
(2) Create a backup on floppy
(Service menu: 3 Save data – 2 machine specific data).
(3) Print a SMPTE test image.
(4) Check image quality at the lightbox.

Result The software update or upgrade is successfully performed.

NOTE:
For solved bugs of software patch 6.0.4_C1 refer to section 4.

3 Appendix

The Appendix comprises following information:

Topic Refer to
Setup of the HyperTerminal for serial Connection 3.1
Getting the IP Address of the Printer 3.2
Connection to the Printer Service Web Pages 3.3
Adaptation of the PC IP Address 3.4

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3.1 Setup of the HyperTerminal for serial Connection

(1) To start the setup of the HyperTerminal, go to:


<Programs - Accessories - HyperTerminal - HyperTerminal>

Figure 6

(2) Enter a name for the connection, e.g.


AGFA.

Figure 7

(3) Select COM1 or COM2 for


communication port (depending on
what you are using on the
Service PC).

Figure 8

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(4) Make the setup of the HyperTerminal


session as displayed here:
- 9600 Bps
- 8 data bits
- No parity
- 1 stop bit
- Flow control Xon/Xoff
(5) Select "OK".

Figure 9

NOTE:
The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare
printers and digitizers.
Instead of the HyperTerminal following other programs can be recommended to
connect to terminal level:
• xt:
xt.exe is an AGFA program, which is part of the IMOS package. It can be
started in a DOS box by typing "xt".
• IMOS Start Menu:
The IMOS Start Menu software has a terminal built in. Select "tools - terminal".
Depending on the configuration of IMOS Start, either a DOS box with xt will be
opened or a Hyper Terminal window will pop-up.

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3.2 Getting the IP Address of the Printer

Following six possibilities exist to get the printer IP address:

A) Printer is booted up:


1. Select Key-operator menu "2 Show Settings - 3 Network-Dicom".
2. Select Service Menu "1 Show info - 2 Network Info".

B) Printer hangs with "Error - System Failure":


1. Look-up the IP address in file "infocounters_old\0\infocounters.txt, which is
located in the backup ZIP file on floppy or a previous backup made via browser.
2. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "show info": Parameter "Net ID" shows the printer IP address.
3. Connect from the PC to the printer via Hyperterminal (see section 3.1) and switch
off/on the printer: After approx. 130 lines the line "TCP/IP Net0 Internet address is
....." is displayed.
4. Connect from the Service PC to the printer via Hyperterminal (see section 3.1)
and type "sym -p":
Parameter "symbol NET.ADDRESS" shows the printer IP address.

3.3 Connection to the Printer Service Web Pages

(1) Connect the Service PC to the


printer via network cable*.
(2) Start the browser
(Internet Explorer ≥ 6 or Firefox ≥ 3).
(3) Enter the IP address of the printer in
the address window.
In case the printer homepage is not
displayed, refer to section 3.4. next
page.

Figure 10

*Recent service PCs auto-detect the type of connection and allow direct connection from PC to printer via
"normal" network cable. If after IP address adaptation of the service PC the printer homepage is not
displayed, use a crossed network UTP cable.

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3.4 Adaptation of the PC IP Address

To connect the printer and the Service PC via network, usually the IP address of the
Service PC has to be adapted.

Proceeding:
(1) Look up the printer IP address and subnet mask in the printer key operator menu
"1 Show settings - 3 Network (DICOM)".
(2) Define an IP address for the Service PC by adding or subtracting "1" to the last
digit of the IP address.
Example: Printer IP address = 192.168.2.4
Service PC address = 192.168.2.3 or 192.168.2.5
(3) Enter IP address and subnet mask. See:
• Section 3.4.1: Adapting the PC Address if Operating System is Windows XP
• Section 3.4.2: Adapting the PC Address if Operating System is Windows Vista

3.4.1 Adapting the PC Address if Operating System is Windows XP

(1) Select menu: <Start – Settings – Network Connections – Local Area


Connection>

Figure 11

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(2) Select Properties.

Figure 12

(3) Select Internet Protocol


(TCP/IP).
(4) Select Properties.

Figure 13

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(5) Enter IP address and subnet mask.


See NOTE below.
(6) Select OK.
(7) Select OK in the Local Area
Connection Properties window.
(8) Select Close in the Local Area
Connection Status Window.

Figure 14

NOTE:
*Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask


A 0...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0

3.4.2 Adapting the PC Address if Operating System is Windows Vista

(1) Select menu: <Start – Settings –


Network Connections>

Figure 15

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(2) Right-click on Local Area


Connection.
(3) Select Properties.

Figure 16

(4) Select: Internet Protocol 4


(TCP/IPv4)
(5) Select Properties.

Figure 17

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(6) Enter IP address and subnet mask.


See NOTE below.
(7) Select OK.
(8) Select Close in the Local Area
Connection Properties window.
(9) Close the ControlPanel/Network
Connections Window.

Figure 18

NOTE:
*Default Subnet Masks (set for NO subnetting):

Class First 3 digits of IP address Subnet mask


A 0...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0

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4 Solved Bugs and new Features of Software 6.0.4_C1 and


previous Versions

4.1 Solved Bugs of Software Patch 6.0.4_C1

Symptom 1 Infocounter section 4.1, Current TH statistics, shows too little film cycles.

Cause In some cases the cycle counter for the current thermal print head is not increased.

Solution In software 6.0.4_C1 all cycles are taken into account to increase the film counter in the
infocounter section 4.1, Current TH statistics.

Symptom 2 Infocounter section 4.3, Component Reliability, does not log if the new type of
Thermal Head with spare part number* CM+3617930 is installed.
* The last digit in the spare part number indicates the spare part revision at release of
this document. When ordering, the actual revision of the spare part is delivered.

Cause Software fault

Solution In software 6.0.4_C1 the new type of Thermal Head is logged in section 4.3, Component
Reliability.

Symptom 3 Printer sporadically jams in the area of the MDM (Macrodensitometer), if 8x10 inch or
10x12 inch films are printed for:
• Quality Control
• Film Calibration
• MDM Calibration
• TH profile calibration
• Registration Calibration

Cause Distance of lower film edge and MDM (Macrodensitometer) is too close.

Solution In software 6.0.4_C1 the distance between MDM and lower film edge is increased,
preventing, that the MDM collides with the film.

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Symptom 4 In very rare cases it is possible that the software installation of software 6.0.3_C2 via
remote_emergency_install.bat file is not completed: After the timeout of the installer a
failed installation is indicated. The logfile shows “wait on themis booted”.

Cause In some rare cases an additional reset at the end of the installation procedure via
remote_emergency_install.bat file is required.

Solution Workaround for software 6.0.3_C2: Perform a manual reset of the printer (Switch off/on).
In software 6.0.4_C1 an additional reset is initiated at the end of the software installation.

Symptom 5 Printer sporadically stops printing when only a few films are left in a film tray.
Opening and closing the respective film tray is required to solve this problem.

Cause Empty sensor falsely detects an empty film tray if the last films are curled. This empty state
is however not evaluated.

Solution In software ≥ 6.0.4_C1 an additional empty check routine is initiated if the empty sensor
switches. This empty check routine is able to determine curled films: Printing will continue
until the last film is printed, even is films are curled (and trigger the empty sensor).

Symptom 6 If the Mammo license was first enabled and is disabled again, the user message
"Currently no Mammo license active in this printer" is not shown at the local display
during boot-up.

Cause Software flag falsely is not set.

Solution In software 6.0.4_C1 the flag to display the "Mammo license warning message" is present if
Mammo license is disabled.

Symptom 7 With software < 6.0.4_C1 it is possible to install the DRYSTAR 5500 / DRYSTAR 5503
software via remote_emergency_install.bat file on another printer type, for example
DRYSTAR 5302. This software is not compatible however to other printer types.

Cause No protection is built in to prevent software installation on another printer type.

Solution When executing the remote_emergency_install.bat file the printer type is checked as of
software 6.0.4_C1.

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4.2 Solved Bugs of Software Patch 6.0.3_C2

Symptom 1 Display “Error – System Failure” during boot-up. This can happen, if the printer is
connected to a 1 GByte network with high network traffic.
If the network cable is disconnected during boot-up the error does not occur.

Cause Software fault in software 6.0.1_C1 and 6.0.2_C1

Symptom 2 Display “Error – System Failure” after Themis CPU replacement. This can happen,
if the printer has software 6.0.1_C1 or 6.0.2_C1 installed.

Cause Incompatibility of Themis CPU, spare part number CM+3589081, with software
6.0.1_C1 or 6.0.2_C1. See also NOTE next page.

Symptom 3 Printing test images from the key-operator or service menu may take very long
time: It is possible that the printer hangs for more than 30 minutes with display “99%
calculating”.

Cause Software fault in software 6.0.1_C1 and 6.0.2_C1

Symptom 4 Error 11321 if the printer gets filmpack no. 201 without ever being rebooted
between filmpack no. 1 and filmpack no. 201: The tag history is corrupted.

Cause Software fault in software 6.0.1_C1 and 6.0.2_C1

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4.3 Solved Bugs of Software Patch 6.0.2_C1

Symptom 1 Unlock LED does not work as specified in software 6.0.1_C1:


• When pressing the unlock key while there is still film in all of the film trays, the
unlock LED does not light up.
• When one of the film trays is empty, the unlock LED does not light up.
• When an empty magazine is filled up, the unlock LED will be activated till you
reset the printer.

Cause Software bug in software 6.0.1_C1

Symptom 2 If several modalities send several images of one examination in format 14”x17”,
these images are printed in an unsorted sequence. The customer has to sort the
images manually after printing.

Cause Software bug in software 6.0.1_C1

Symptom 3 If during multicopy printing (i.e. more than one copy of a film) a film tray gets
empty, a film jam occurs.

Cause Software bug in software 6.0.1_C1

Symptom 4 For some GE modalities, e.g. GE Senographe Advantage WS, the sent image is
slightly too large compared to the control data sent via DICOM. The true size
accuracy lower than 4% (GE specs) on 10x12” films is not achieved.

Cause The default layout for 10x12” films is too small for GE Senographe modalities, as the
detector is 24 x 31 cm large.

Symptom 5 The OEM-luts (look-up tables) 900, 901 and 910 to 923 were available via
MEDNET, GSO library only (Hardcopy => General Hardcopy Info => General
Services Info => Application Info => DRYSTAR OEM Look-up Tables). They had to be
sent to the printer via ftp, before they could be selected in the host profile window.

Cause OEM-lut package 900, 901, 910 to 923 was not part of any DRYSTAR 550X software
release yet.

DOCUMENT CONTROL NOTE:


The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

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DD+DIS161.09E Enclosure

4.4 New Features / Improvements of SW-Rel. 6.0.1_C1 compared to Software


4.2.0_C1 (DRYSTAR 5500) and Software 5.2.0_C1 (DRYSTAR 5503)

• Software 6.0.1_C1 is designed to run on DRYSTAR 5500 (type 5364/100) as well


as on DRYSTAR 5503 (type 5364/300).
• Support of full 14 bit image processing and printing
• Support of “Back Side Printing (BSP)” detection. This features only works in
DRYSTAR 5503, as this printer is equipped with the required hardware
• Support of the new type of thermal heads
• Improved handling of the locking mechanism for RF-tags
• New option in the operator mode to delete all print jobs in print queue with one
action
• New option in the service mode to print the infocounter data on film
• New option in the service mode to import / export a DICOM host profile from / to
an external media (PC, floppy disk). The source printer and the target printer
have to be the same type and run the same software version
• Improved handling of data in the info counter file
• Improved time out in service mode:
A warning screen appears on the display after 30 minutes without reply.
After again 30 minutes the service mode will be aborted
• New offline tool running on a PC which enables to define the site-specific-data in
a more comfortable way. These data can be easily exported to the DRYSTAR
printer.

DOCUMENT CONTROL NOTE:


The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

Revision 0 DRYSTAR 5500 / 5503 Page 24 of 24


07-2009 Type 5364 / 100/300 Agfa Company Confidential

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