Novita Ratna Wulandari

Jalan Dewandaru 82
Malang, Jawa Timur
085755660543
nratnawulandari@gmail.com

HRD Manager
Atria Hotel & Conference Malang
Jl Letjen S Parman No 87 - 89 Malang 65122
Phone +62 341 409 999 21st May 2014
info@atriahotel-malang.com

Dear Sir/Madam,

I am a graduate student in English Literature at State University of Malang, and I will be

awarded an B.A. degree in September 2014. I am currently looking for a position related to
customer service of a major company.

Beyond that which I already mentioned in my attached resume, I am someone who is dynamic,
enthusiastic, pleasant personality, self-motivated, energetic, hard-working and honest. I feel
certain that my strong English skills coupled with my experience as a customer services
representative in my previous place of work enabled me to handle customers with the best of
attitudes and to get their queries and problems resolved to the very best of their satisfaction. I
assume it will be of immediate value to your company.

I very much hope that you will look favorably upon my application by recognizing my
enthusiasm, talents in the field of Hospitality Industry and my future potential. I would dearly
like to further discuss the scope of this position, with you in person, and would welcome the
chance of a meeting.

Thank you in advance for your time and consideration.

Yours faithfully,

Novita Ratna Wulandari