Managing IT, Data Business systems(IT&BS)

MBA133
Name & Registration NO: S Pratheepa 2027960 Submission Date:
20/07/2020
Koushik k 2027910

Karun Janes Philip 2027915

Joel Jose Poovathingal 2027920

Topic:

STUDY OF INFORMATION SYSTEMS OF COMPANIES

Introduction: Study of Information Systems of Companies INFOSYS and DELL.

A management information system can be considered as a computer system that acts as a

backbone of the operations of an organization. It gathers data from different online systems,
analyses the information accordingly reports data to aid in management decision making. It can
also be considered as the study of how the system works. The major purpose of information
systems is to contribute to a company’s decision making by contributing or providing accurate
and up to date data on a wide variety of organizational assets that includes financials, inventory,
project timelines, manufacturing, marketing, real estate, R&D, raw materials, etc. The whole
system works or performs by collecting data, storing it, and making it available or accessible to
the managers who wish to run reports and analyze data. These information systems need to be
flexible to absorb the inevitable changes in the information needs of the business. It should be
proactive and should anticipate changes in the information needs of different users.

The companies chosen for analyzing the information system are Infosys and DELL. Infosys
Ltd is an Indian multinational corporation that provides, information technology, business
consulting, and outsourcing services. The company headquarters is located in Bangalore
Karnataka India. It was founded on 7th July 1981 by N. R Narayana Moorthy and his colleagues.
Whereas Dell is an American multinational computer technology company that deals with
developing, repairing, selling, computers laptops, and other related product and services. The
company was founded by Michael Dell after whom the company is named after is one of the
largest technological corporations in the world, which employs more than 16500 people in the
United States and other large countries around the world.

At Infosys, all organizational learning is leveraged in delivering the business advantage to

different customers. The whole department of an information system at Infosys is responsible for
strategic planning and coordination of information system technology for all departments under
the board of county commissioners which includes managing of multiparticipant Geographic
Information Management Systems, County’s project work management software, and Oracle-
based business suite and establishment of upgraded and progressive tech standards in an open
system environment. In the case of Dell, the company ensures that the various ideas are shared
across the boundaries of the organization by making appropriate usage and adaptation of the
developed information technology. Dell ha extensively used management information systems,
EDP, different information processing tools to make its operations more efficient. MIS is the
major perspective behind the whole process. The information system as a whole is a value
addition for the company DELL. It provides them with a competitive advantage among its major
competitors like HP, Lenovo, etc. Adding a bottom line, the whole information system provides
improved efficiencies in the functioning if both the companies and helps them to stay active and
updated in the market.

Managing Information Systems in DELL:

Dell Computer Corporation manufactures mainly personal computers, computer peripherals, and

software. Dell sells its products directly to customers through the internet and mail-orders
catalogs rather than through retail outlets.

The information processing tools that Dell uses include computers, the internet, models,
spreadsheets, databases, and maps. Of all the tools used, Maps are the most effective ones. With
the help of maps, one can find the place from which materials are coming in and going out,
which helps in the determination of the demographic data of a place and the people. Databases
and the internet are used extensively, which helps them to analyze the strength and weaknesses
of their competitors. Even their strategies and trends can be analyzed, and an appropriate strategy
can be made to stand the competition.
Dell employs a direct to consumer sales technique, which accounts for ninety percent of its
operations. Dell’s direct customer sales are the heart of the company’s business model.

DIRECT SUPPLY:

The value chain of other companies are as follows:

Suppliers  PC Maker  Distributors  Retailers, Resellers, and integrators final customer.

But the value chain of Dell is SuppliersDell Final customer.

As they have this policy, they have a direct relationship with customers, and they need to
become more efficient in managing the information systems in order to cater to customer needs.

SUPPLIER INTEGRATION:

They integrate with the suppliers on a daily basis and have a long-term forecast od
demand. They have an integrated system with i2 technologies that they use for better forecasting
and reduce the supplier’s risk. They also have a real-time information sharing policy which leads
to faster and effective information flows

CUSTOMER INTEGRATION:

Dell configurator is an application that is used to inform customers about buying patterns,
order placing, service, and support. This real-time activity helps in the retention of relationships
with the customers.

REACHING NEW GEOGRAPHIC MARKETS AND CUSTOMER SEGMENTS:

Dell uses Dell online, Dell Configurator, Premier pages, and the internet to expand their
business. This helps their market share to increase and, in turn, increase revenues.

VIRTUAL INTEGRATION:

There is real-time information sharing within Dell, which forwards the

information back to customers and back to the suppliers on a global basis. The entire company’s
IT systems are integrated. This improves efficiency across the value chains globally.
DELL’S VALUE WEB MODEL:

LOGISTIC
COMPANIES
SYSTEM
OEMs INTEGRATORS

COMPONENT
DELL CUSTOMERS
SUPPLIERS

REPAIR AND
HW SW
SUPPORT
SUPPLIERS
COMPANIES
DISTRIBUT
ORS

The lines represent the information flow within the organization.

When customers place orders, the list of the required parts is automatically generated,
and it is forwarded to the suppliers (Hardware and software suppliers) to deliver them to the
factory. The distributors are informed when the product is ready to be delivered.

This requires instant information sharing to function effectively.

The management information system is very important for an organization. In the case of
Dell, they have put it to good use in creating a reliable IT system for both customers and
suppliers. Management Information Systems also helps a company to create or update its
inventory control system. They also help the company to create strategies that will help the
company conquer any problems and threats from competitors. The system also assists the
company in processing the needed information.
Management information systems in INFOSYS:

Infosys Technologies Limited (Infosys), founded on 2 July 1981, is a global technology services
firm that identifies, develops, and provides market solutions powered by information technology
(IT) to its clients. The Company provides end-to-end business solutions that leverage technology
for its customers including consulting, design, development, software re-engineering,
maintenance, system integration, package evaluation, and infrastructure management and
implementation services.

The Information Systems Department is responsible for the coordination and strategic planning
of IS technology for all departments within the board of county commissioners.

Information systems in INFOSYS include managing the multi-stakeholder Geographic

Information / Land Management System (GIS), coordinating and supporting the County Project /
Work Management software, the enterprise-based Oracle Business Suite, and setting progressive
technical standards in an open system environment. The Department is also responsible for
installing and maintaining the telecommunications systems and network facilities used by the
county company.

With MIS in the organization, it becomes easily accessible to the customer and transparent.

The main purpose of MIS in INFOSYS is for

– Customer fronting
– Planning and decision-making
– Internal customer service.

By MIS the Infosys wants to be an organization

− Where all actions are fully enabled by the power of information; who truly believes in
Leveraging innovation knowledge.
− Where each employee is empowered by any other employee's information

− Which is a worldwide respected leader in information.

At Infosys, MIS started in 1992, when it became a body of information through growing
prominence.

The following overview shows the outline of IS systems implemented over the years:

1992: Body of Knowledge

1995: Technical bulletin, online learning

1996: Companywide Intranet (Sparsh)

1997: Marketing system, process assets

1998: Project leader’s toolkit

1999: People Knowledge Map, organization-wide KM initiative.

2000: Integrated K shop portal.

In INFOSYS to apply IS, the management classifies the information as follows

Internal Information Assets

• Industry-specific Information Assets

• Body of Knowledge
• Project Snapshot Documents
• Internal White Papers & Reports
• Reusable Artifacts
• Discussion Groups, Chat Sessions
• Internal FAQs etc.

External Information Assets

• Glossary of business and Technical Terms

• Technology Summaries
• Online Journals & books
• External White Papers and Reports
• Technology and Business News
• External FAQs etc.
All this information is collected & it needs to be managed and placed where it fits. For this
INFOSYS has made a process called CONTENT management process.

KMS (knowledge management software) @ INFOSYS.

Knowledge management is essential for software engineering, as companies need to share and
utilize the expertise of their workers more than just human resources. Information can be
inexpensive but it does not utilize and handle efficiently

By implementing KM Infosys Technologies aims is to be an organization where every step is

completely driven by the power of information; which genuinely believes in using technology
for innovation; where every employee is motivated by each other's information.
The Inspection Management System

The Inspection Management System regularly deploys several Drones / UAVs. Drone HD
imagery is processed on-board and streamed to the management system for inspection. On-board
Drone Intelligence (edge computing) is used to adhere to FAA regulations, accurate positioning,
scanning, and deep re-scanning to achieve the most appropriate images, with limited human
involvement.

BIG DATA EDGE IN INFOSYS

Infosys BigDataEdge is the platform that empowers technology and business teams to develop
industry-specific insights and act on them very quickly.

 BigDataEdge helps all internal processes, such as human resources and accounting, and
public outlets such as Twitter and Facebook, to explore data in real-time.

 The BigDataEdge Insight Builder provides a repository of more than 250 pre-constructed
algorithms and more than 50 reporting options – the industry's most important. In a
matter of minutes, not days, this helps enterprise users to generate knowledge while still
removing the requirement for some technological skills.

 Enables users to interact on insights across functions and regions, and to make smart
business decisions. Many decisions can be operationalized in real-time utilizing the
platform's optimized workflow capabilities.

 It has the potential to find, interpret, and respond rapidly to information – and thereby
make important business decisions.

INFOSYS SAP SYSTEM

Introduction of SAP technologies streamlines complex operations.

 It adopts an implementation approach that achieves lasting value for the business.

 This provides a clear business statement, recognizes places where investment yields are
strong, and prioritizes SAP programs including ERP.

 It also enables business transformation programs to help users gain a better understanding
of new solution.