No one even bothered to respond to my last inquiry which now

leads me to say this:

I’ve been very patient and I need to escalate this now. I’m filing a
complaint with the BBB today and spreading the word via social
media outlets to inform people about my issue. If I need to hire a
lawyer I will do that too. This is utterly ridiculous. I don’t know if
this is happening just to me but for everyone on your team to be
promising me I’ll receive my refund and then never getting it after
two months of consistent inquiries from me is flat out negligent.

On Feb 23, 2021, at 11:08 AM, Siri Radha Kaur Khalsa

<siriradha@khalsa.com> wrote:

Is there any update on this? Nothing on my end. Can I speak to

someone in finance please? Please send me a phone number.

On Feb 16, 2021, at 1:44 PM, Live Your Purpose Support

<lyp@mastinkipp.com> wrote:

Hi Andrea,
We just contacted our finance department about this, and we
understand you are upset, and it is our goal to see that this is
resolved soon. We will let you know when they have your
refund processed. We do apologize for this, and will follow up
with finance.

Warmly,
Team Mastin

—
Live Your Purpose Bootcamp Customer Care
Hours of Operation: 10am to 6pm EST, Monday to Friday
On February 16, 2021, 3:27 PM EST siriradha@khalsa.com
wrote:

I was just charged another $297 today. So now the refund that’s
owed me is $600. Why does this take you guys so long to sort
out? I’ve never dealt with this before from any other coaching
company. Needless to say I won’t be enrolling in any of these
courses again.

On Feb 15, 2021, at 8:00 AM, Live Your Purpose Support

<lyp@mastinkipp.com> wrote:

Hello Andrea,
We checked to make sure, and you are on the refund list which
our finance team processes. We do apologize for the delay and
will let them know that you have inquired.

Warmly,
Team Mastin

—
Live Your Purpose Bootcamp Customer Care
Hours of Operation: 10am to 6pm EST, Monday to Friday
On February 12, 2021, 2:29 PM EST siriradha@khalsa.com
wrote:

Okay I’ve now been waiting for 3 weeks. Still no refund. I’ve
been removed from Slack and all the content. Please look into
this refund for me ASAP and expedite it. Thank you.

On Feb 3, 2021, at 8:00 AM, Live Your Purpose Support

<lyp@mastinkipp.com> wrote:

Hello Andrea,

We do apologize, the refund process does take some time.

You are on the list and it has been sent to our finance team
for processing. We will update you when we hear that it has
been processed.

Warmly,
Team Mastin

We did receive your email, and

—
Live Your Purpose Bootcamp Customer Care
Hours of Operation: 10am to 6pm EST, Monday to Friday
On February 2, 2021, 5:59 PM EST siriradha@khalsa.com
wrote:

This is my third email asking about the status of my refund

that I requested almost 2 weeks ago.

Why is no one answering and/or taking care of this?

Please confirm receipt of this email and reply with the status
on the refund I requested for LYPB.

I made a $297 payment on January 18th that needs to be

refunded to me along with canceling all subsequent
payments afterwards.
On Jan 27, 2021, at 4:07 PM, Siri Radha Kaur Khalsa
<siriradha@khalsa.com> wrote:

Thank you for confirming this was forwarded for me. I have
not heard anything back from finance and don’t see anything
in my account so I’m writing to follow up on that. Thank you.

On Jan 22, 2021, at 8:21 AM, Live Your Purpose Support

<lyp@mastinkipp.com> wrote:

Andrea, we have added you to the refund request list and

submitted to finance.

—
Live Your Purpose Bootcamp Customer Care
Hours of Operation: 10am to 6pm EST, Monday to Friday
On January 22, 2021, 1:55 AM EST siriradha@khalsa.com
wrote:

Hi,
After having a look at the modules in the LYPB online portal
over the last few days, I don’t think this is what I was looking
for.

I’d like to request a refund, please. So far I’ve only made one
payment of $297.

Thank you for giving me a chance to check it out.

Blessings,
Andrea Satter

On Jan 18, 2021, at 12:50 AM, Mastin Kipp

<lyp@mastinkipp.com> wrote:

Welcome Andrea!

On behalf of the whole team, we want to say - CONGRATULATIONS! You have

committed to your own purpose and rapid success, and that’s something to feel
good about.
In the Live Your Purpose Bootcamp, you will gain advanced knowledge of how
your mental, emotional and physical self works, unlocking the skills to create an
environment that supports you to set goals you’re inspired to achieve.

At the completion of this program, you will have created a solid foundation for
rapid success moving forward, so that you can serve from a place of purpose.

Remember, this is not your typical online course! In the Live Your Purpose
Bootcamp, we give you built-in accountability to help you stay on track. We guide
you to the root cause of your trauma and constantly support you so that you don’t
get left behind.

We know you are ready for this, and we are so honored to be on this journey with
you!

All your technical details will be coming in another email soon, so make sure
to SAVE this email (and those to come) and add lyp@mastinkipp.com to
your known contacts. This will ensure that you receive all the information you
need to get the most out of this course!
In the meantime you can get started by doing the following:

Look for your email with the subject line “Important information for
your Mastin Kipp program! (+login)” in your inbox. You'll be
receiving it within the hour! If you don’t see it by then, check your
promotion or spam folders. Sometimes these emails can end up there.
Download Zoom. This is where all your live elements take place. It’s free
and easy to use! You can get the Zoom app by clicking here. You can also
download the app on your phone.

Again, we are grateful to be on this journey with you. See you in the next email!

With love,

Team Mastin
Daily Love Media, Inc, 227 West 4th Street, Charlotte, NC 28202, USA

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