Worksheet # 1: UNDERSTANDING THE CHALLENGE

Challenge: __________________________________________________________________________________

What is the problem and how does Imagine: How you could do it What are possible challenges &
it happen? better? obstacles that I will encounter?

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DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 2a: INTERVIEWING FOR EMPATHY (Instructions)

Challenge: __________________________________________________________________________________

STARTING THE INTERVIEW Guide Questions:

1. Greeting: Greet the interviewee.
2. Token of Appreciation: Thank for
taking the time to do the
interview.
3. Self-introduction: Quickly
introduce yourselves, role and
institution.
4. Project background: Explain
why you are having this
interview.
5. Confidentiality: Assure
confidentiality and trust that you
will not divulge their answers.
6. Agreement for documentation:
Obtain agreement that you will
be taking notes or recording the
interview.
7. Final thanks: End with thanking
the interviewee for having them
again.
8. Start the Interview
About the Interviewee
Let interviewee freely talk about
themselves (job, education, likes,
anything related to the topic.
Main Topic
Allocate and order your
questions within a topic to create
a natural conversation flow.
Outro
Let interviewees reflect on what
you talked about and ask for
comments or their thoughts.
1. How would you describe your
experience? Why?
2. How do you feel about it? Why
did you feel that way?
3. Can you walk me through your
experience step by step?
4. What did you like or dislike most
about the experience? (pain /
gain points) Why?
5. What did you find most
surprising or interesting about
the experience? How did you
feel about it?
6. What could you suggest to
make the experience better?
Why?

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 2a: INTERVIEWING FOR EMPATHY (Instructions)

Challenge: __________________________________________________________________________________

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 3: UNDERSTANDING THE JOURNEY

1 2 3 4 5


















Emotion: ____________ Emotion: ____________ Emotion: ____________ Emotion: ____________ Emotion: ____________

PAIN POINTS GAIN POINTS INSIGHT

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 4: EXAMINE THE PROBLEM

Who is/are the user(s)? What is his/her/their problem? What is his/her/their need?

HOW MIGHT WE… (Creating opportunities)

In what ways might we able to help our user? What opportunities to help do you see?

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 5: IDEATING THROUGH THE CRAZY 8’s
Idea # 1 Idea # 2 Idea # 3 Idea # 4

Idea # 5 Idea # 6 Idea # 7 Idea # 8

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 6: GROUP SOLUTION STORYBOARD

Our group’s solution:

Scene 1 Scene 2 Scene 3

Scene 4 Scene 5 Scene 6

DT4EDU The CREATE Process © by Rex R. Lor (2017)

 Worksheet # 7: PITCH PRESENTATION PLANNER
USER / BENEFICIARY (Them)
Who are your users?
How do their world look like?
What is/are their problems or needs?
What is/are their reservations /
painpoints?
DT4EDU The CREATE Process © by Rex R. Lor (2017)
SOLUTION/PRODUCT/PROJECT SERVICE PROVIDER (You)
What is the name of your solution / Why are you here? How are you relevant
product / project? to the user / beneficiary?
________________________________________
How will this improve the lives of your
user/s?
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________________________________________ What do you want them to remember?
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Are there other projects out there just like
yours? How different will yours be?
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What do you want them to think, feel and
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do?
How will your solution be implemented?
What is the schedule or timeline?
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How much will you be needing to fund How will you make them user your
this project? (Budget) solution?
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