Technical Education and Skills Development Authority Instructions:

This Trainees’ Record Book (TRB) is intended to

serve as record of all accomplishment/task/activities
TRAINEE’S RECORD BOOK while undergoing training in the industry. It will
eventually become evidence that can be submitted for
portfolio assessment and for whatever purpose it will
serve you. It is therefore important that all its contents
are viably entered by both the trainees and instructor.
I.D. The Trainees’ Record Book contains all the
required competencies in your chosen qualification. All
Trainee’s No. 1214 you have to do is to fill in the column “Task Required”
and “Date Accomplished” with all the activities in
accordance with the training program and to be taken
up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her
NAME : _______________ remarks on the “Instructors Remarks” column
regarding the outcome of the task accomplished by the
trainees. Be sure that the trainee will personally
QUALIFICATION : Housekeeping NCII
accomplish the task and confirmed by the instructor.
It is of great importance that the content should
TRAINING DURATION : 400hrs be written legibly on ink. Avoid any corrections or
erasures and maintain the cleanliness of this record.

TRAINER : ________________ This will be collected by your trainer and submit

the same to the Vocational Instruction Supervisor (VIS)
and shall form part of the permanent trainee’s
document on file.

Thank you
NOTES: Unit of Competency:
1. PROVIDE HOUSEKEEPING SERVICES TO GUEST
Learning Task/Activity Date Instructors
_______________________________________________________ Accomplished
Outcome Required Remarks
__
Learning Activity on:
_______________________________________________________
1. Housekeeping
__ and Front
Office forms
_______________________________________________________ Handle
__ housekeepi 2. Codes and
ng requests regulations
_______________________________________________________
__ 3. Handle queries
through
_______________________________________________________ telephone, fax
machine,
__ internet and e-
_______________________________________________________ mail

__ 4. Interpersonal
skills:
_______________________________________________________ Communicatio
__ n and listening
skills
_______________________________________________________
_ 5. Upselling and
selling
_______________________________________________________ techniques
__
Advice Learning Activity on:
_______________________________________________________ guests on 1. Tact
__ room and and
courtes
_______________________________________________________ housekeepi y
__ ng 2. Prompt
equipment and
_______________________________________________________ proper
attentio
__ n
 3. Correct needs and
usage establishment
of standards.
equipm
ent 5. Safety measures
in handling
different
Trainee’s Signature _____________________________ cleaning
equipment and
Trainer’s Signature _____________________________ chemicals

6. Safe keeping
Unit of Competency: practices

2. PREPARE ROOMS FOR GUEST 7. Safety hazards

and precautions
Learning Task/Activity Date Instructors
Outcome Required Accomplishe
d
Remarks Access Learning Activity on:

Discussion on: rooms for 1. Codes and

servicing regulation
1. Types and uses
Set up of cleaning 2. Basic
equipment phraseologies in
equipment housekeeping
and trolleys 2. Types cleaning
materials and 3. Housekeeping
supplies and reports,
their uses checklists and
forms
3. Classification of
cleaning tools,
equipment and
Make up Learning Activity on:

materials beds
according to 1. Types and sizes
their uses and of linens, pillows
care and bed sheets

4. Setting-up of 2. Procedures in
trolley/ caddy making up beds
with cleaning and cots
materials
according to 3. Color harmony
 sanitizing agents
Clean and Learning Activity on:
7. Sanitizing rooms
clear rooms and bathrooms
1. Materials, tools,
chemical agents 8. Replenishing
and equipment room and
needed in bathroom
cleaning guest supplies and
room amenities
2. Procedures on 9. Safety measures
cleaning guest in cleaning
room
a. occupie 10. Home
d/vacan management
t practices
b. ceilings
and 11. Cleaning motion
floorings in guest room
c. lanai
area
d. furnitur Clean and Learning Activity on:
e and store
fixtures trolleys and 1. Types of
e. bed cleaning
equipment materials and
3. Procedures in equipment
cleaning
furniture and 2. Cleaning and
fixtures keeping cleaning
materials and
4. Procedures in equipment
cleaning according to
bathroom and manufacturer’s
toilet operating
procedures and
5. Identifying pests establishment
and applying standards.
proper control
3. Safe keeping
6. Procedures in practices in
mixing accordance with
 establishment
standards 4. Common
protective
clothing and
materials and
their
Trainee’s Signature ______________________________ appropriate use.

Trainer’s Signature ______________________________ 5. Checking safety

and working
conditions of
cleaning
Unit of Competency: equipment in
accordance with
3. CLEAN PREMISES manufacturer’s
instruction and
Learning Task/Activity Date Instructor establishment
Outcome Required Accomplishe s operating
d Remarks standards

Discussion on: Learning Activity:

1. Common
equipment and 1. Procedures in
cleaning cleaning public
chemicals and bathrooms
agents and their Clean wet
Select and usage in and dry 2. Procedures in
set up accordance with Cleaning public
manufacturer’s areas areas (internal
equipment instruction and external),
and private lounge
materials 2. Identification areas and
and treatment balconies
of common
hazards in the 3. Procedure in
work area cleaning
function rooms
3. Occupational
health and 4. Procedure in
safety cleaning kitchen
requirements
 safety and
5. Cleaning storage security
areas procedures and
establishment
operations
Learning Activity:

1. Procedure in
wiping down Trainee’s Signature ______________________________
and cleaning of
cleaning Trainer’s Signature ______________________________
equipment, tools
Maintain and materials
and store 2. Procedure in Unit of Competency:
cleaning washing and
4. PROVIDE VALET SERVICE
rinsing
equipment equipment and
Learning Task/Activity Date Instructor
and tools
Outcome Required Accomplishe s
chemicals 3. Procedure in d Remarks
drying out and Learning Activity on:
sanitizing
cleaning Display
1. Basic contact
equipment, tools professiona lists and details,
and materials l valet and basic
standards customer
4. Procedure in preference
dismantling and profiles.
re-assembling
cleaning 2. Communication
equipment in phrases of valet
accordance with service provider
manufacturer’s with guest in
instruction. accordance with
establishment
5. Routine standards
maintenance
and preventive 3. Personality
maintenance development:
programs in Grooming and
accordance with personal hygiene
 optimum privacy
Ensure Learning Activity on: and
confidentiality
proper for all guests.
handling of 1. Procedure in
unpacking,
guest’s storing and
property packing of guest
Trainee’s Signature _________________
luggage in
accordance with
guest
instructions. Trainer’s Signature _________________
2. Procedure in
pressing and Unit of Competency:
presenting
guest’s clothes 5. LAUNDRY LINEN AND GUEST CLOTHES
ready for use.
Learning Task/Activity Required Date Instructo
3. Identify cleaning Outcome Accomplish rs
materials and ed Remarks
supplies
appropriate for
shoes based on
material of
shoes. Process Learning Activity on:
laundry
4. Cleaning and items 1. Sequence
preparing of guest
guest’s shoes in laundry
accordance with service or
establishment Launderin
standards g process
2. Laundry
5. Basic darning methods
and mending for 3. Stains
clothing and treatment
linen and repair 4. Cleaning
of other agents and
accessories. chemicals
used
6. Protocols for 5. Laundry
ensuring equipment
 Learning Activity on:

Package
1. Procedures in
and store packaging and
laundry presenting
items guest laundry

2. Procedures in
storing guest
laundry in
accordance
with
establishment
standards or
guest request

3. Delivery of
laundry items

4. Basic
housekeeping
phraseologies

Trainee’s Signature _________________

Trainer’s Signature _________________