Module1 Configure StudyGuide

Study Guide
Module 1
Lessons 1 - 5
Configure
Module 1 Global
Lesson 1 Settings
nGeniusONE® Service Assurance Platform v5.5

In this Lesson you Will Learn About
• Global Settings Tabs and their purpose
– Enterprise
– Applications
– Traffic Discovery
– Locations
– Groups
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Global Settings Overview
• Values and metrics configured in Global Settings are directly
represented in the creation of services and service domains
– Client communities, parent and child applications, Locations and
Groups further define the monitoring aspect of your environment
• The more detail provided to the system, the greater the
granularity is available for service triage

Enterprise Tab
My Network
• Optional subnet list
– Defines the range of IP addresses to be monitored when collecting
DNS and HTTP traffic
– Exclusively focusing on server communities and disregarding addresses
outside
– Except for multi-tier applications which you have some control
• Example: Salesforce.com
• Technically, My Network is meant to prevent external server IP
Addresses from appearing in Adaptive Service Intelligence (ASI)
tables

Enable Private Network
• Clicking this check box adds default
subnets for use as "private" networks
• IPv4 subnets
– One Class A network
– 16 contiguous Class B networks
– 256 contiguous Class C networks
• IPv6 subnet
– FC00::/7

Server Communities
• Used to create logical groupings based on service function
– Intended to more precisely focus on connections that are of the most
interest and share commonalities
• Typically, a server community would be based in the same
geography and same data center
– Example: Oracle service load balanced across three servers
Global Settings nGeniusOne Service Monitor

Client Communities
• Intended to group users into logical communities regardless of
network location
– Represented in analysis views as the named label or a logical IPv4
address
• If no Client Community address is defined
– 0.0.0.0 is displayed
Global Settings nGeniusOne Service Monitor

Default Client Community Subnet
• Organizes Host Group Other entries by subnet mask
• Automatically discovers any of your Client Communities that
have not yet been configured
Default Client Community Subnet

VIP List
• The VIP List community is designed to pull a particular IP Address
out of the aggregated whole and track it individually
• VIP List communities accept only single IP addresses
– Not subnets

Stop and Think…
Question:
Server communities aggregate which of the following?
Server data
Client data
Server and client data
Answer:
Server and client data

Stop and Think…
Question:
True or False. Client communities must reside in the same physical
location?
Answer:
False

Enterprise Tab Demo
• My Network
• Server Communities
• Client Communities
• VIP List

Applications
Tab

Applications Tab
• Lists preconfigured protocols, including TCP and UDP
– Well known applications are preconfigured
• Select the view menu to specify options
– Active Only checkbox (Activated applications)

Applications Tab – Column Headings
• Ports
– Port number that the
application is using
• Group
– Application Group to which
the application is assigned
• Logged
– Kind of data being logged
• Response Time
– Response time monitoring
• Session
– Monitor Adaptive Session
Records (ASR)
• Recording
– Slice size

Configuring Monitoring Options
• Applications tab provides a listing of all applications available for
monitoring
– Certain options must be enabled in order to collect useful data
• Examples of Options
– Enabling response time monitoring
– Enabling Adaptive Session Records (ASRs)
– Setting a slice size
• Certain options are enabled for each application by default
– Accept the defaults or modify them as you prefer

Monitoring Options Menu Example
• Right Click to launch
• Menu is reflective of the

application
• Additional menu items

from most selections

Business Types
• Configure Business Types to display all or a subset of standard,
out-of-the-box applications

Adding Custom Applications
• Select a parent protocol
– IP
– TCP
– UDP
• TCP or UDP select Well Known Apps
• Select Add Application

– Add Application dialog box displays

Add Application Dialog Box
• Short Name
– Displayed in the applications screen
• Long Name
– More descriptive name
• Port/ID
– Port number that the application is using
• Additional Port
– Add ports for well-known traffic
• Example: 8080 for HTTP
• Application Tag
– Text you enter is appended to alert evidence
• Group
– Application group

Adding a Child Application

Adding a Server Base Application
• Uses a range of server ports
• Enter the server-based addresses
you want to monitor

Adding Applications: URL Example
• Adding a URL based HTTP child application
• Right click HTTP and select Add
• Configure the URL you want to monitor

Stop and Think…
Question:
When adding a URL address for monitoring what is the purpose of
the Exact Match checkbox ?
Monitor entire website

Matches the application field
Monitors the address field parameters as entered
Answer:
Monitors the address field parameters as entered

Stop and Think…
Question:
True or False. Well Known Apps are preconfigured for monitoring
options in Global Settings?
Answer:
True

Applications Tab Demo
• Review of application monitoring options
• Adding
– Custom applications
– Child applications
– URL monitoring
– Extending application ports

Traffic Discovery Tab
Locations Tab
Groups Tab
Traffic Discovery
• Labels undefined or inactive TCP/UDP/IP applications that would
otherwise be generically lumped into the IP-OTHER category
– “Discovered” based on their port numbers
– Total amount of volume, packets, and Monitored Elements
• Columns may be sorted Ascending / Descending

Locations Tab – Enterprise
• Provides viewing and configuration screens for these virtual
interface types:
– Sites
– VRF Sites
– VLAN Services
• These virtual interface types are designated as location keys
– When populated in the ASI tables, correlate with a set of ASI metrics
– Available in creating more defined services

Groups Tab
• Applications
– nGeniusONE console provides several default Application Groups
– Create your own groups and associate them with applications of your
choice
• QoS
– Create QoS interfaces based on groups rather than individual QoS
values
• CompID
– Identifies the device which exchanges trade orders using the FIX
protocol
– Adding CompIDs simplifies the identification of traffic on the Trading
Monitor

Stop and Think…
Question:
True or False. Users may create custom Application Groups?
Answer:
True

Stop and Think…
Question:
What is the purpose of Traffic Discovery?
Monitor link utilization on defined applications

List of active applications and protocols
Table displaying undefined or inactive applications and protocols
Answer:
Table displaying undefined or inactive applications and protocols

Demo
• Traffic Discovery
• Locations
• Groups

Summary
• Global Settings is the backbone of identifying the entities in
which to monitor Application and Network performance
• Assuring the applications, servers, clients and locations are
configured to provide optimal visibility into the network by
creating meaningful services and domains

Module 1 Managing
Lesson 2 Services

In This Lesson
We will discuss the following topics
• The definitions of
– Service
– Service Domain
– Service Hierarchy
• How to create
– Services
– Service Domains
• Where to view
– Services
– Service Domains
– Service Hierarchies
Service
Configuration
Definitions
What is a Service?
• Services are categorized by type
– Application
– Network
• Application service
– One or more applications, application groups, or messages
– InfiniStream interfaces (Monitored Elements)
– Location keys (Virtual Interfaces) – optional
• Network service
– Only Monitored Elements
– Location keys (Virtual Interfaces) – optional
4
What are Service Domains?
• Grouping of application services, network services, and
other service domains
– Organized in a hierarchical format
• All services must reside in at least one domain
– Can reside in multiple domains
• Domains can also contain other domains
5
What are Service Hierarchies?
• Services and service domains
are organized in the Service
Hierarchy
• Enterprise – top level domain

– Domains
– Child domains
– Services
Stop and Think…
Question:
Application Services include which of the following?
• Service Hierarchy
• Global Settings
• Monitored Elements
• Domains
Answer:
Monitored Elements
Stop and Think…
Question:
True or False.
Network Services contain Application groups?
Answer:
False
Live Demonstration
• Review of Global Settings
Creating
Services and
Service
Domains
Workflow
• Create a service
• Service Hierarchy is created
– Service Hierarchy is also shown in the Service Dashboard
• Add the service to an existing domain or create a new one
– All services MUST be in a domain
• The dashboard is used to view and triage services and domains

Service Hierarchies
Service Configuration Service Dashboard
Service Configuration
• To begin the process, click Services on the nGeniusONE Console
– From the CONFIGURE menu
Creating New Application Services
• Click the Create service button in the Services pane on the left
• Select the service type from the dropdown menu
Service Settings
• Service Name
• Monitor
– List of service monitors
• Alerts (optional)
Location Keys
• Configurable virtual interfaces
• Monitor links enabled with inaccessible topologies
– Locations (Sites)
– VRF Groups
– VLAN Services
• Configured in Global Settings / Locations
16
Add Service Members
• Applications, Application Groups, and Message IDs
• Monitored Elements and Location keys

Creating a Service from a Template
• Provides predefined applications
– Specify the monitored elements
• Customize template-based services
– Add and delete applications and monitored elements
• Filtered by selected service type
– Application or network
• Templates are predefined in nGeniusONE
– Cannot create your own
Creating a New Service Domain
• Click the Create domain button
• Name the domain and select application and network services
Service Hierarchy Example
Service Hierarchy
Service Domain
Application Service
Stop and Think…
Question:
True or False:
Locations Keys are required when creating a Network Service?
Answer:
False
Stop and Think…
Question:
Which of the following can be part of an application service?
Service Domain
Message IDs
Network Service
Answer:
Message IDs
Creating User Defined Service Demo
• Create a new service
• Add it to a new domain
Viewing
Services and
Service
Domains
Viewing Services / Domains
• Configured services can be seen in the service hierarchy tree
– Part of the Service Dashboard
• The service hierarchy tree reflects what was created in
Snapshot Dashboard
• The path to the selected service or domain is shown on the right
– This view of the service hierarchy tree is called the breadcrumb view
• The health of the selected service or domain displays in a tile
26
Over Time Dashboard
• "Over Time" mode shows the performance of services over time
• The timeframe and resolution of the data are configurable
– Last five minutes, last hour, last 24 hours, etc.
– Data for every 5 minutes, one hour, or one day
Stop and Think…
Question:
True or False:
The service hierarchy tree in the Service Dashboard shows all of the
configured services and domains?
Answer:
TRUE
Stop and Think…
Question:
Where do you configure how domains and services are organized in the
service hierarchy tree?
Over Time Dashboard

Snapshot Dashboard
Breadcrumb view
Answer:
Viewing Services and Domains Demo
• Review of the Services Dashboard
Summary
• Application and network performance with nGeniusONE is based
on the concept of services
– Application services and network services
• Service configuration is based on Global Settings configuration
– Applications, Application Groups, Locations
• Services and domains are used to organize what applications
and areas of the network that you want to monitor
– How the network is monitored is highly configurable
Module 1 Site
Lesson 3 Monitoring

In this Lesson
We will discuss the following topics
• Purpose and configuration of Sites (also known as Locations)
• Steps necessary to successfully setup Site monitoring
• Using Sites in a service to assist in triage
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What is Site Monitoring?
• Monitor links enabled with inaccessible topologies and maintain
application-level visibility into remote site traffic
– Examples: Multiprotocol Label Switching (MPLS) or Virtual Private
Networks (VPNs) deployments
LA Office
T3 Dallas Office
Boston Office

Why is Site Monitoring Beneficial?
• Site monitoring allows users have insight into remote locations
• Including Sites as part of a user-defined service provides another
layer of granularity to help pinpoint network and application
issues

Site Monitoring - Setup
1. Configure Site monitoring on the data source
2. Add Site virtual interface definitions:

Individually
Import multiple definitions
(Optional) Modify Site Speeds

Globally
Individual interfaces
3. Associate the Site virtual interface definitions with a

device physical interface
1. Configuring Site Monitoring on the Data Source
• InfiniStream interfaces have the ability to monitor multiple

virtual options, but only one option can be set per interface
• Using nGeniusONE, users can remotely connect to the
InfiniStream
• Log in to the nGeniusONE Server
• Select Device Configuration

Device Configuration
• List of available InfiniStreams
• Highlight the InfiniStream to be configured

• Click the Remote Login icon
• The Agent Configuration menu will display

Remote Console
• In a multiport InfiniStream, you must designate the interface
• Select Interface [7]

– Enter 7 in the
Selection# field

Interface to be Configured
• Enter the number associated with the Interface
• Interface options menu:

• [34] Toggle vifn_enable
• [36] Change vifn_mode

Return to Main Menu
• Enter 99 until the main menu appears
• In order for changes to take effect, must Reset Agent [12]

Stop and Think…
True or False:
InfiniStream interfaces have the ability to monitor multiple

virtual options, but only one can be set.
Answer:
TRUE

Stop and Think…
Question:
What is one benefit of using Site Monitoring?
• Monitor Traffic from remote locations
• InfiniStream appliances are not necessary
• Sites are automatically created , no configuration is necessary
Answer:
Monitor Traffic from remote locations

Site Configuration Demo #1
Configure Site monitoring on the data source

2. Creating Site Definitions
• Sites are considered Locations in nGeniusONE
• Located under the Global Settings module icon within the
Console
• Select the Locations tab

– Sites

Add a Site Location
• Click the Add a site group icon
• Enter a unique Site Name

– Also becomes the virtual
interface name
– For example: Boston_Site

Total Speed (Optional)
• To apply the same speed to all Monitored Elements associated
with this Site definition
– Enter the speed in the Total speed box
• To associate different speeds with different Monitored Elements
– Do not enter the speed
• Modify the speed in the Devices tab
– Or by creating a .csv file to import virtual interface speeds

Adding IP Addresses
• In the IP Address List dialog box, click the Add an IP Address icon
• Enter the applicable subnet IP Address(es)

– With appended subnet mask values or IPv6 address (any format)
– CIDR Notation

Stop and Think…
Question:
When creating Site Definitions, IP Addresses must contain a
_________________ notation.
Answer:
Classless Inter-Domain Routing (CIDR)

Stop and Think…
Question:
Which term is used in nGeniusONE to reference Sites?
Interface
MPLS
Locations
Answer:
Locations

Creating Site definitions
• Add Site locations
• Review Total speed
• Add IP Addresses

3. Associate Site Definition with Device
• From the Console select the Device Configuration Module
• Double click on the InfiniStream to be configured

Modify the Device Screen
• Select the interface from the lower panel
Select monitoring options
• Click Select monitoring options icon

– Select Associate Site(s)

Associate Site
• Select Modify on
the individual Site Associate all
• Check the Associate

box to associate
the newly created
site to the interface
– Disassociate the
Site
– Enter the Speed
for the individual
Site

Using Site Locations in a Service
• Site Locations are available when creating Services
– Referred to as Location Keys
• Monitored Element must have Site Locations configured

Stop and Think…
Question:
To change the speed of an individual Site Location users must select
the ____________________________ icon.
Answer:
Modify

Stop and Think…
Question:
Which module is used to associate a site definition to a device?
Global Settings
Service Dashboard
Answer:

• Associate Site Definition with Device

Summary
1. Configure Site monitoring on the data source
2. Add Site virtual interface definitions:
– Add Site virtual interface definitions individually
– Import multiple definitions
(Optional) Modify Site Speeds
– Globally
– Individual interfaces
3. Associate the Site virtual interface definitions with a device
physical interface

Module 1 Communities
Lesson 4

In this Lesson
You will learn about
• The importance of Client / Server / VIP List Communities
• How to configure Communities in Global Settings
• How Communities aid in service triage

Overview of Communities
• Server and Client communities associate IP addresses or ranges
with a community name
• Used to highlight client or server groups in the enterprise
• VIP is a community that accepts only single IP addresses
– Cannot configure IP address ranges
– Can be used to monitor VIP personnel or devices

Overview of Communities (Cont’d)
• By design, communities screen "noise"
– Provide a sharply focused picture of server and client latency
• By narrowing your sample of servers or clients
– Greatly reduces the flow entry size of data to only those community
datasets of interest
• Quickly survey hundreds of communities
– Versus hundreds of thousands of individual users

Overview of Communities (Cont’d)
• Server communities
– Aggregate both server and client activity specified in address ranges
• Client communities
– Aggregate Client activity only
• VIP List community tracks specific IP addresses
– Out of the aggregated whole and tracks them individually

Stop and Think…
Question:
What is the purpose of the VIP List Community?
• Separate client and server communities
• Pull a particular IP Address out of the aggregated whole and
track it individually
• Survey hundreds of communities
Answer:
Pull a particular IP Address out of the aggregated whole and
track it individually

Configuring
Communities
Global Settings
• Communities (Server, Client, and VIP List)
– Configured in Global Settings
• From the Enterprise tab
– Individually select each option

Adding Server / Client Communities
• Select the Add server / client community icon
• Enter a unique name and IP Address, or subnet

Using Default Client Community Subnet
• Designed to organize Host Group
Other entries by subnet mask
• Automatically discovers any Client
Communities not configured
– Otherwise be lumped into Host Group
Other

Stop and Think…
Question:
Which type of traffic is aggregated in Client communities?
• Client / Server activity
• Client activity only
• All My Network traffic
Answer:
Client activity only

Enterprise Tab Demonstration
• Configure:
– Server Communities
– Client Communities
– VIP List

Viewing
Communities
Overview
• Communities lets you view traffic based on IP addresses
– Individual address or subnet
– In Service and Traffic Monitors
• Community names are aliases for IP addresses
• Makes it easier to understand monitoring and triage views
• Next, let’s look at a typical workflow
– Create Server Community
– Create Client Community
– Where they are viewed in nGeniusONE for service triage

Server Communities - Example
• OracleAppSrv1 – 192.168.130.51 Global Settings
• OracleReports – 192.168.130.54

Client Communities - Example
• New York Users – 10.30.0.0/16 Global Settings
• Dallas – 10.80.0.0/16

Universal Service Monitor
• Server and Client Communities display in service monitors
• This illustration shows two examples
– OracleAppSrv1 performance for the Dallas community
– OracleReports performance for the New York Users community

Service Dependency
• Best practice for
– Servers within a multi-tier application
• Place in a server community
– Non-server clients
• Place in a client community
• These community configurations are reflected in the Service
Dependency mapping feature
– Improves visibility for servers acting as clients in a multi-tier application

Service Dependency Example
Client Communities
Server Communities

Stop and Think…
Question:
Server Communities are configured in ________________?
• Service Monitors
• Traffic Monitors
• Global Settings
Answer:
• Global Settings

Viewing Communities Demonstration
• Illustrate the significance of communities in service triage.

Summary
• The Communities feature (Server, Client, and VIP List)
– Supports creating names for IP addresses and address ranges
• For servers and clients that lie within your enterprise – My Network
– Configured in Global Settings > Enterprise tab
• Aggregates metrics for named communities
• Correlates communities with applications
• As displayed in service monitors
• Simplifies monitoring and service triage

Module 1 Reporting
Lesson 5
In this Lesson
You will learn about
• Creating and scheduling nGeniusONE reports
• Viewing nGeniusONE reports

Overview of nGeniusONE Reporting
• Document application and/or network domain service metadata for
troubleshooting and sharing information with others.
• After creating reports

– Schedule for future generation and delivery
– Include URL link in an email, or a PDF (Portable Document Format), RTF
(Rich Text Format), or CSV (Comma Separated Values) email attachment.
• In a distributed environment
– Reports defined on the Global Manager rolls up data from each Local
Server managing a data source used in the report.
– Reports defined on a Local Server use only the local data sources.

Creating
nGeniusONE
Reports

nGeniusONE Console

Report Configuration
Filter Report Other Search Grid / table Data Context
options wizard Preferences actions bar display refresh Help
List of recently
viewed reports Moves to
top left
position

Select Template

Select Data Source(s)

Customize Views

Tag the Report Section

Report Configuration Demo
• Creating a report walkthrough

Viewing
nGeniusONE
Reports

My Reports
Filter Search Grid / table Data
options bar display refresh
List of recently
viewed reports

Viewing a Report
Export the report Send the Refresh data
instance report instance in the views
Full screen
Toggle
Chart / table
toggle
Metrics
Display On /
Off Toggle

My Reports Demo
• Viewing a report walkthrough

Stop and Think…
True or False:
Use the Report Configuration module to schedule

select report(s) to be automatically generated at
specified times
Answer:
True

Stop and Think…
Question:
What best describes the purpose of the icon?
Display a view as full screen

Toggle between chart and table views
Export the report instance
Answer:
Display a view as full screen

Summary
• Walkthrough of the nGeniusONE Reporting features
– Tour of the Report Configuration and My Report control interfaces
– Create a report
– Schedule a report
– Add another section
– View the created report

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nGeniusONE® Service Assurance Platform v5.5

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

Global Settings nGeniusOne Service Monitor

Global Settings nGeniusOne Service Monitor

Default Client Community Subnet

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©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

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• Menu is reflective of the

• Additional menu items

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©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

• TCP or UDP select Well Known Apps

• Select Add Application

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©2016 NETSCOUT ° CONFIDENTIAL & PROPRIETARY

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Monitor entire website

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Monitor link utilization on defined applications

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nGeniusONE® Service Assurance Platform v5.5

• Enterprise – top level domain

• The dashboard is used to view and triage services and domains

• Monitored Elements and Location keys

Locations Keys are required when creating a Network Service?

Which of the following can be part of an application service?

Over Time Dashboard

nGeniusONE® Service Assurance Platform v5.5

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COPYRIGHT © 2016 NETSCOUT, SYSTEMS, INC. ° CONFIDENTIAL & PROPRIETARY

COPYRIGHT © 2016 NETSCOUT, SYSTEMS, INC. ° CONFIDENTIAL & PROPRIETARY

2. Add Site virtual interface definitions:

(Optional) Modify Site Speeds

3. Associate the Site virtual interface definitions with a

• InfiniStream interfaces have the ability to monitor multiple

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• Highlight the InfiniStream to be configured

• The Agent Configuration menu will display

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• Select Interface [7]

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• Interface options menu: